Cvent has allowed our company to move in a postive direction in regards to acquiring feedback from both our internal and external customers. Our legacy system posed numerous issues from both a development and maintenance perspecive as well as a reporting perspective.
Cvent has streamlined our ability to reach our customers and produce valuable metrics allowing for us to review and make changes directly impacting our customers.
Many organizations within our company had a strong desire to survey their customers but lacked both the technical capability and physical capability to accomplsih this. With the word spreading throughout the company that Cvent has become the tool of choice, these organizations are now able to achieve this.
A valuable end result of Cvent is that the metrics provided from the surveys allows for a coaching capability within the specific organization, which results then in employee efficiency, improved skills and increased customer satisfaction.
One of the most important aspects of the results produced by your metrics is the ability to recognize and address a potential customer issue quickly. Having reporting at your fingertips and a team to evaluate and respond to issues will prove most effective for your organization.