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Cvent Surveys

Cvent Surveys
Formerly Inquisium

Overview

What is Cvent Surveys?

Cvent Surveys (formerly Inquisium) is an online survey tool. Cvent's main offering is an event management platform. Cvent Surveys covers several survey use cases, including sample surveys, customer satisfaction & feedback, employee satisfaction & feedback, event feedback, and training &…

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Recent Reviews

Cvent Surveys review

10 out of 10
September 29, 2023
We utilize Cvent Surveys by taking polls, forms, complex registrations for VIP registrations and quick surveys post registration to …
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TrustRadius Insights

Cvent Surveys is a versatile tool that serves multiple use cases across various departments. Users within the company, such as the IT …
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A good survey tool

7 out of 10
July 06, 2018
Incentivized
We use Inquisium for several purposes including: post event feedback surveys, data collection for items that we forgot to collect during …
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Cvent is Awesome!

9 out of 10
May 01, 2014
Cvent is being used by our Sales Department. It addresses many business needs and problems. It helps us respond easily to a lead and get …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 15 features
  • Custom logo/branding (7)
    8.6
    86%
  • Multiple question types (7)
    8.4
    84%
  • Response tracking (7)
    8.2
    82%
  • Survey templates (7)
    7.3
    73%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is Cvent Surveys?

Cvent Surveys (formerly Inquisium) is an online survey tool. Cvent's main offering is an event management platform. Cvent Surveys covers several survey use cases, including sample surveys, customer satisfaction & feedback, employee satisfaction & feedback, event feedback, and training &…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is SurveyMonkey?

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand…

What is Qualtrics?

Qualtrics is software for advanced quantitative and qualitative research to design products that satisfy customers, increase market share, and build enduring brands. The platform brings sophisticated quant and qual research together with analytics in a single platform.

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Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

7.6
Avg 7.8

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

8.5
Avg 8.6

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

7.4
Avg 8.3

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

7.9
Avg 8.2

Survey Administration & Security

Features related to administration & security for survey tools and data.

8.3
Avg 8.4

Survey Distribution

Features related to the distribution of surveys.

7.5
Avg 8.1
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Product Details

What is Cvent Surveys?

Cvent Surveys (formerly Inquisium) is an online survey tool. Cvent's main offering is an event management platform. Cvent Surveys covers several survey use cases, including sample surveys, customer satisfaction & feedback, employee satisfaction & feedback, event feedback, and training & development. Features of the software include survey creation, survey templates, question types, and survey reporting. If you're looking for great online survey software or a feedback management platform, you've come to the right place. With Cvent Surveys, the user can create survey programs that produce insights for smart decision making.

Cvent Surveys Features

Survey Format & Appearance Features

  • Supported: Online surveys
  • Supported: Survey templates
  • Supported: Survey library
  • Supported: Themes
  • Supported: Custom logo/branding
  • Supported: Single page survey
  • Supported: Progression bar
  • Supported: Responsive design

Survey Content Features

  • Supported: Drag-and-drop editor
  • Supported: Changes to live survey
  • Supported: Question bank
  • Supported: Question design help
  • Supported: Multiple question types
  • Supported: Matrix questions
  • Supported: Translation/multi-lingual

Survey Logic Features

  • Supported: Survey logic flexibility
  • Supported: Response requirement/validation
  • Supported: Skip logic

Survey Reporting & Analytics Features

  • Supported: Response tracking
  • Supported: Data export
  • Supported: Real-time results
  • Supported: Standard reports
  • Supported: Custom reports
  • Supported: Visualizations
  • Supported: Analytics

Survey Integrations Features

  • Supported: CRM Integration
  • Supported: Social media integration

Survey Automation Features

  • Supported: Follow-up emails

Survey Distribution Features

  • Supported: Cross-channel distribution
  • Supported: Custom survey URLs
  • Supported: Embeddable surveys
  • Supported: Anonymous responses
  • Supported: Unlimited responses per survey
  • Supported: Respondent restrictions

Survey Administration & Security Features

  • Supported: Multiple users
  • Supported: Access controls
  • Supported: Compliance

Cvent Surveys Competitors

Cvent Surveys Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

FluidSurveys (Discontinued) and Surveypal are common alternatives for Cvent Surveys.

Reviewers rate Changes to live survey highest, with a score of 8.9.

The most common users of Cvent Surveys are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(26)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Cvent Surveys is a versatile tool that serves multiple use cases across various departments. Users within the company, such as the IT department, utilize Cvent to create and distribute surveys, while also providing training and consultation to other teams. The reporting feature of Cvent allows the reporting team to generate insightful metrics for evaluation purposes. Integrations with CRM systems through APIs enable seamless data acquisition and survey distribution. This functionality proves helpful for the Quality Assurance team in evaluating Voice of the Customer responses for business improvements and enhancing customer satisfaction.

In addition, Cvent plays a crucial role in event management and customer feedback collection. Event coordinators and the product development team utilize Inquisium, a component of Cvent, to capture data about customer experiences during events and training sessions. The reports tool in Inquisium further aids in improving future events and training sessions based on the collected data. Moreover, Cvent's event website creation, email campaigns, pre-generated templates, sign-ups, follow-ups, alerts, and quick landing page creation features streamline event management processes.

Cvent also serves as a Case Management System, enabling tracking and reporting of metrics on a weekly basis. The application of Cvent extends beyond internal use as it is used as a client-facing survey tool by departments like HR and marketing. HR uses it to gauge interest in events and host company forms, while the marketing department relies on Cvent to determine customer satisfaction and capture the voice of customers through various surveys.

For organizations like Transplace, Cvent integrates with Salesforce for customized data collection during major surveys. Furthermore, Inquisium is instrumental in gathering post-event feedback surveys and facilitating pre-registration approval tracking.

Overall, users appreciate their experiences with Cvent Surveys and often prefer it over other portals they use daily due to its user-friendly interface and extensive functionality.

Easy Survey Creation: Many users have praised Cvent Surveys for its user-friendly interface and intuitive design, allowing them to easily create surveys even with little survey experience. The tool's simplicity has made it accessible to a wide range of users, enabling them to quickly adapt and leverage its capabilities.

Efficient Survey Distribution: Users highly appreciate the easy and efficient process of uploading and sending out surveys in Cvent Surveys. The invitation file upload feature is particularly valued as it saves time and ensures a smooth survey distribution, especially when automation is not feasible.

Excellent Customer Support: The reliable and helpful support provided by Cvent has been a major reason for user satisfaction with Cvent Surveys. Users consistently mention that they receive timely assistance and resolution to their questions or issues when reaching out to Cvent support via phone or email. This responsive support contributes to a positive user experience and instills confidence in using Cvent Surveys.

  1. Lack of Intuitive Design and Clarity: Some users have expressed frustration with the lack of intuitiveness and clarity in the design of Cvent Surveys. They feel that it is not always clear what type of survey is needed, leading to confusion during the creation process.

  2. Challenges with Technical Support Communication: Several users have encountered difficulties in communicating with the technical support team. They feel that the support team often uses technical jargon beyond their understanding, making it challenging to effectively resolve issues or seek assistance.

  3. Impact on Other Surveys during Solution Issues: Users have reported instances where changes made to one team's survey during a solution issue had unintended consequences for other surveys within their organization. This has caused confusion and disruption among multiple teams using Cvent Surveys simultaneously.

Attribute Ratings

Reviews

(1-12 of 12)
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July 06, 2018

A good survey tool

Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Ability to survey attendees on what went well and what didn't in order to improve events
  • Ability to use reporting to analyze data
  • Ability to use it as a pre-registration tool to help us control attendee bases for our events.
Eddie Patzsch | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Saved a lot of money, once we brought everything to Cvent, we were able to close out other programs and software subscriptions.
  • Seemed a little expensive at first, but once we integrated everything it made much more sense.
  • I've gotten good at navigating around Cvent, which has made operations and getting campaigns out much easier.
James Emmer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Cvent has allowed our company to move in a postive direction in regards to acquiring feedback from both our internal and external customers. Our legacy system posed numerous issues from both a development and maintenance perspecive as well as a reporting perspective.
  • Cvent has streamlined our ability to reach our customers and produce valuable metrics allowing for us to review and make changes directly impacting our customers.
  • Many organizations within our company had a strong desire to survey their customers but lacked both the technical capability and physical capability to accomplsih this. With the word spreading throughout the company that Cvent has become the tool of choice, these organizations are now able to achieve this.
  • A valuable end result of Cvent is that the metrics provided from the surveys allows for a coaching capability within the specific organization, which results then in employee efficiency, improved skills and increased customer satisfaction.
  • One of the most important aspects of the results produced by your metrics is the ability to recognize and address a potential customer issue quickly. Having reporting at your fingertips and a team to evaluate and respond to issues will prove most effective for your organization.
Stepan Vtorykh | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • As we use CVENT as custom Case Management System, it allows us to have timely reporting and, thus, be able to provide more efficient customer support based on analysis of data and correction of any gaps that we may have.
May 01, 2014

Cvent is Awesome!

Score 9 out of 10
Vetted Review
Verified User
  • Increased employee efficiency is a true statement for Cvent. It is efficient for both clients and sales representatives.
  • It also has a faster lead conversion and notifies you as soon as a client has accepted a proposal.
  • I would not say it has any negative impact at our company whatsover. Thank you Cvent for working so properly.
Perry Bern | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Better trending data for all surveys - including client satisfaction surveys and post-event surveys
  • More consistent survey approach across the entire company
  • More open and honest feedback from our customers - particularly from the open-ended questions
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