Cvent Surveys for Meetings and Events
Cvent surveys are most often used after an event or meeting to collect post event feedback. Sometimes it is used in advance of a meeting …
Overview
What is Cvent Surveys?
Cvent Surveys (formerly Inquisium) is an online survey tool. Cvent's main offering is an event management platform. Cvent Surveys covers several survey use cases, including sample surveys, customer satisfaction & feedback, employee satisfaction & feedback, event feedback, and training &…
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Popular Features
- Custom logo/branding (7)8.686%
- Multiple question types (7)8.484%
- Response tracking (7)8.282%
- Survey templates (7)7.373%
Reviewer Pros & Cons
Event Management Specialist
Federal Reserve Bank of Dallas (Banking, 1001-5000 employees)
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What is Cvent Surveys?
Cvent Surveys (formerly Inquisium) is an online survey tool. Cvent's main offering is an event management platform. Cvent Surveys covers several survey use cases, including sample surveys, customer satisfaction & feedback, employee satisfaction & feedback, event feedback, and training &…
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What is Qualtrics?
Qualtrics is software for advanced quantitative and qualitative research to design products that satisfy customers, increase market share, and build enduring brands. The platform brings sophisticated quant and qual research together with analytics in a single platform.
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What is Cvent Surveys?
Cvent Surveys (formerly Inquisium) is an online survey tool. Cvent's main offering is an event management platform. Cvent Surveys covers several survey use cases, including sample surveys, customer satisfaction & feedback, employee satisfaction & feedback, event feedback, and training & development. Features of the software include survey creation, survey templates, question types, and survey reporting. If you're looking for great online survey software or a feedback management platform, you've come to the right place. With Cvent Surveys, the user can create survey programs that produce insights for smart decision making.
Cvent Surveys Features
Survey Format & Appearance Features
- Supported: Online surveys
- Supported: Survey templates
- Supported: Survey library
- Supported: Themes
- Supported: Custom logo/branding
- Supported: Single page survey
- Supported: Progression bar
- Supported: Responsive design
Survey Content Features
- Supported: Drag-and-drop editor
- Supported: Changes to live survey
- Supported: Question bank
- Supported: Question design help
- Supported: Multiple question types
- Supported: Matrix questions
- Supported: Translation/multi-lingual
Survey Logic Features
- Supported: Survey logic flexibility
- Supported: Response requirement/validation
- Supported: Skip logic
Survey Reporting & Analytics Features
- Supported: Response tracking
- Supported: Data export
- Supported: Real-time results
- Supported: Standard reports
- Supported: Custom reports
- Supported: Visualizations
- Supported: Analytics
Survey Integrations Features
- Supported: CRM Integration
- Supported: Social media integration
Survey Automation Features
- Supported: Follow-up emails
Survey Distribution Features
- Supported: Cross-channel distribution
- Supported: Custom survey URLs
- Supported: Embeddable surveys
- Supported: Anonymous responses
- Supported: Unlimited responses per survey
- Supported: Respondent restrictions
Survey Administration & Security Features
- Supported: Multiple users
- Supported: Access controls
- Supported: Compliance
Cvent Surveys Competitors
- FluidSurveys (Discontinued)
- Surveypal
- Survey Monkey
Cvent Surveys Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
FluidSurveys (Discontinued) and Surveypal are common alternatives for Cvent Surveys.
Reviewers rate Changes to live survey highest, with a score of 8.9.
The most common users of Cvent Surveys are from Enterprises (1,001+ employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Cvent Surveys is a versatile tool that serves multiple use cases across various departments. Users within the company, such as the IT department, utilize Cvent to create and distribute surveys, while also providing training and consultation to other teams. The reporting feature of Cvent allows the reporting team to generate insightful metrics for evaluation purposes. Integrations with CRM systems through APIs enable seamless data acquisition and survey distribution. This functionality proves helpful for the Quality Assurance team in evaluating Voice of the Customer responses for business improvements and enhancing customer satisfaction.
In addition, Cvent plays a crucial role in event management and customer feedback collection. Event coordinators and the product development team utilize Inquisium, a component of Cvent, to capture data about customer experiences during events and training sessions. The reports tool in Inquisium further aids in improving future events and training sessions based on the collected data. Moreover, Cvent's event website creation, email campaigns, pre-generated templates, sign-ups, follow-ups, alerts, and quick landing page creation features streamline event management processes.
Cvent also serves as a Case Management System, enabling tracking and reporting of metrics on a weekly basis. The application of Cvent extends beyond internal use as it is used as a client-facing survey tool by departments like HR and marketing. HR uses it to gauge interest in events and host company forms, while the marketing department relies on Cvent to determine customer satisfaction and capture the voice of customers through various surveys.
For organizations like Transplace, Cvent integrates with Salesforce for customized data collection during major surveys. Furthermore, Inquisium is instrumental in gathering post-event feedback surveys and facilitating pre-registration approval tracking.
Overall, users appreciate their experiences with Cvent Surveys and often prefer it over other portals they use daily due to its user-friendly interface and extensive functionality.
Easy Survey Creation: Many users have praised Cvent Surveys for its user-friendly interface and intuitive design, allowing them to easily create surveys even with little survey experience. The tool's simplicity has made it accessible to a wide range of users, enabling them to quickly adapt and leverage its capabilities.
Efficient Survey Distribution: Users highly appreciate the easy and efficient process of uploading and sending out surveys in Cvent Surveys. The invitation file upload feature is particularly valued as it saves time and ensures a smooth survey distribution, especially when automation is not feasible.
Excellent Customer Support: The reliable and helpful support provided by Cvent has been a major reason for user satisfaction with Cvent Surveys. Users consistently mention that they receive timely assistance and resolution to their questions or issues when reaching out to Cvent support via phone or email. This responsive support contributes to a positive user experience and instills confidence in using Cvent Surveys.
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Lack of Intuitive Design and Clarity: Some users have expressed frustration with the lack of intuitiveness and clarity in the design of Cvent Surveys. They feel that it is not always clear what type of survey is needed, leading to confusion during the creation process.
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Challenges with Technical Support Communication: Several users have encountered difficulties in communicating with the technical support team. They feel that the support team often uses technical jargon beyond their understanding, making it challenging to effectively resolve issues or seek assistance.
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Impact on Other Surveys during Solution Issues: Users have reported instances where changes made to one team's survey during a solution issue had unintended consequences for other surveys within their organization. This has caused confusion and disruption among multiple teams using Cvent Surveys simultaneously.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
January 04, 2024
Cvent Surveys for Meetings and Events
Cvent surveys are most often used after an event or meeting to collect post event feedback. Sometimes it is used in advance of a meeting or event to collect data that we need to assist with planning, such as best dates or locations. Surveys are also used in the middle of planning at times, to help with quick information that we need to collect.
- Easy to use
- Easy to customize
- Many options
- Easy for the users
- Easy to run reports
- Reporting can be a little frustrating at times
- It's another separate product to add on to Cvent - so an additional fee
- Data doesn't connect directly to a person or event, which would be a helpful feature
66.66666666666667%
6.7
96.66666666666666%
9.7
100%
10.0
92%
9.2
N/A
N/A
N/A
N/A
100%
10.0
100%
10.0
- Product is another add on, which can be a difficult expense to sell
- Many other products are available
- Clients want to use their own service or emails instead due to cost
I think Cvent surveys feel more secure. It is also a program that we are likely using for the event or meeting already, so it's nice to just use the same program for both things. Cvent surveys are an additional expense which isn't always ideal and can be a hard sell in comparison to other programs or just utilizing email.
September 29, 2023
Cvent Surveys review
Score 10 out of 10
Vetted Review
Verified User
We utilize Cvent Surveys by taking polls, forms, complex registrations for VIP registrations and quick surveys post registration to building events. All surveys we send out help us to build a better and more user-friendly registration, it also gives the build of the event some insight into the wants and needs of the audience.
- Surveys
- Registrations
- Post event build data
- More levels of sub questions
90%
9.0
96.66666666666666%
9.7
90%
9.0
96%
9.6
N/A
N/A
N/A
N/A
70%
7.0
90%
9.0
- Made it easy to collect data from potential attendees to build better registrations
- Quick and easy way to collect data for information
Cvent survey does exactly what we need it to. There is no reason to look at other products. That effort can be used elsewhere. Information that is kept within the same program makes it easier to compare data across the board and certain functions will not have to be repeated from the foundation since most of the information will flow into other programs within Cvent and we won't have to type all the information over again. It saves time, which is not what a lot of people have.
September 07, 2023
Surveys for events is a need!
Our company uses Cvent Surveys to gather information from our attendees for breakout sessions in order to give feedback to the speakers and make sure the information we are teaching is relevant. Before Cvent Surveys, we had to manually gather what people wrote and input it in an excel document. Now, all I have to do is select which survey I want and it organizes it in a document perfectly. It’s very convenient and saves me and my team a lot of time on prepping surveys for our marketing team.
- Organizes feedback into 1 document.
- Allows different surveys to be pulled, such as main session surveys and breakout session surveys.
- Gives additional data, such as graphs on attendance per session.
- It was a little tough to find the correct survey report to print. Maybe make them a sub category at the top that has the breakdown for each type of survey.
- Having the option to automatically pop up surveys after a session, but also allow people to click into too.
- Giving incentives to filling out surveys. Feedback is key to have.
100%
10.0
33.333333333333336%
3.3
N/A
N/A
100%
10.0
N/A
N/A
N/A
N/A
N/A
N/A
50%
5.0
- Significant increase in attendee survey completion.
- Increase in general survey completion.
- Decrease time to pull surveys and send out so I can have more time in my day.
July 06, 2018
A good survey tool
We use Inquisium for several purposes including: post event feedback surveys, data collection for items that we forgot to collect during registration, and as a sort of pre-registration/approval tracking form used in conjunction with the event websites housed on the event management tool.
- Variety of question types
- Ability to have anonymous or known surveys
- Work in conjunction with other Cvent platforms
- The design portion for the look and feel of the site is not as navigable or customizable as would be ideal.
- Needs more levels of subquestions. Currently can only do 1, or if you're crafty with logic 2.
66.66666666666667%
6.7
100%
10.0
70%
7.0
56%
5.6
N/A
N/A
N/A
N/A
70%
7.0
75%
7.5
- Ability to survey attendees on what went well and what didn't in order to improve events
- Ability to use reporting to analyze data
- Ability to use it as a pre-registration tool to help us control attendee bases for our events.
I've only ever used SurveyMonkey other than Inquisium, and it was just a free version. This has much more versatility than that.
April 20, 2018
Inquisium is a Great Tool when used with Cvent
Inquisium is used by our event coordinators and product development team. We administer the surveys after our training events to capture data about the experience customers have during our events. We also use the reports tool in Inquisum to improve our events and training. Our product development team uses it to make changes to our training.
- Survey Emails
- Surveys are easy to build
- Surveys look good even from the templates
- Surveys are easy to report on
- Surveys are easy to preview
- The diversity of questions is great
- Page break feature is intuitive
- Not easy to send test emails
- Sometimes the auto send feature does not send
- The categories for attendee status is a little confusing as it is not clear whether the status pulls from the event status or the survey status.
80%
8.0
90%
9.0
90%
9.0
84%
8.4
N/A
N/A
N/A
N/A
90%
9.0
90%
9.0
- We know what to change in our events
- We are able to ask better questions and use the answers to make changes
- We can track the performance of our Trainers to see what needs to be improved
- Survey Monkey and Qualtrics
Inquisium suits our business needs. Live Cvent is easy to use and the customer support is top notch. I've used the other products but Cvent was easy to train our entire team to use because we already used Cvent. While it may not be the most robust tool in terms of style it does function well.