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inRESONANCE

inRESONANCE

Overview

What is inRESONANCE?

inRESONANCE, a Community Brands company, offers their student management platform to independent schools, which includes basic parent-teacher communication support features along with registration and enrollment support, billing, interactive website, and also general fundraising, gift and pledge management, and event management.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Product Details

What is inRESONANCE?

inRESONANCE Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(3)

Attribute Ratings

Reviews

(1-1 of 1)
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December 17, 2019

Great for a small start-up on a budget

Verified User
Administrator in Other
Education Management Company, 51-200 employees
Score 3 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
inRESONANCE was chosen by my current school when it was a start-up and served the purpose for a new/small school quite well. The price was "right", and for a school of under 100 students/families at the time - with very simple fundraising needs, it certainly did the trick from my understanding. We use Generations in the Advancement department, but inRESONANCE is used for admissions, as well.
Pros and Cons
  • Customer service in response to problem-solving.
  • Extremely hands-on in making additions to the software on the spot to fulfill a need.
  • Functionality in terms of splitting gifts when it comes to comprehensive campaigns.
  • Tracking attributes and actions in a way that is intuitive for senior administrators.
Likelihood to Recommend
Over the past six months, I've run the full gamut of emotions/thoughts on inRESONANCE. The software is dated, so it is not intuitive if you've been in web-based tools in recent years. That said, I think it is perfectly suited for smaller, start-up organizations that need guidance. The support we receive is excellent and always timely.
Return on Investment
  • Annual fund tracking is very easy and pulling simple things like donors/non-donors is easy. Fine for a straight-forward appeal.
  • If you are going with a comprehensive/combine ask - this is not the tool for you. There's no way to split gifts with % allocation. We're losing money in spending time trying to figure out how to configure pledges in accordance with the software.
Alternatives Considered
Apples and oranges. Comparing these two products is not really fair when it comes to functionality. That said, when it comes to customer service, inRESONANCE wins in my book.
Support Rating
10
Brian, our representative, as been tremendous. His response time is outstanding - and if he is able to alter the tool on the spot, he will. We've been able to do more sophisticated maneuvers because of his willingness to problem-solve with us. When the functionality isn't there, it is also a very honest conversation and we know when we have to work outside of the tool.
Other Software Used
Raiser's Edge NXT, Little Green Light, iWave
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