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Insperity

Insperity

Overview

What is Insperity?

Insperity’s complete PEO services provide the scalable infrastructure needed to eliminate inefficiencies, control expenses and reduce risks to help sustain profitability. The Insperity PEO solution combines personalized service and HR technology, aiming to maximize the effectiveness of the client's people.

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Recent Reviews

TrustRadius Insights

Insperity Workforce Optimization offers a range of features that cater to various HR needs. Users have found the platform useful for …
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Great for what it does

8 out of 10
September 15, 2022
Incentivized
They handle a lot of items - benefits, separation agreements, payroll, etc for our US entity. If we are unsure of any legal-related items …
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Happy with Insperity

10 out of 10
April 21, 2022
Incentivized
We have been using Insperity for a few years now. They handle all of our payroll and HR department. We have great account managers that …
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Reviewer Pros & Cons

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Service Offering Details

What is Insperity?

Insperity’s complete PEO services provide the scalable infrastructure needed to eliminate inefficiencies, control expenses and reduce risks to help sustain profitability. The Insperity PEO solution combines personalized service and HR technology, aiming to maximize the effectiveness of the client's people.

Additionally, through Insperity's collaboration with GrowthForce, the service can also include bookkeeping and accounting services, and customized compliance guidance and financial insights.

Their services include technology and personalized support from Insperity's dedicated experts. Some of their services include:
  • Notification of significant changes to employment-related state and federal laws
  • End-to-end workers’ compensation coverage and claims resolution assistance
  • Safety services consultations delivered by tenured, highly trained safety professionals
  • Virtual or instructor-led HR management training
  • Response to Equal Employment Opportunity Commission and other fair employment practices agencies.

Insperity Video

Insperity: HR Services
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Comparisons

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Reviews and Ratings

(27)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Insperity Workforce Optimization offers a range of features that cater to various HR needs. Users have found the platform useful for payroll onboarding, managing I-9 processes, and facilitating employee handbook signing. Additionally, it assists in benefits management, time and attendance tracking, and HR record keeping. Some users consider Insperity Workforce Optimization as a strong alternative to having an in-house HR team since it effectively handles tasks such as employee time tracking, payroll processing, and vacation management. Moreover, the platform provides access to a wealth of resources and information on legal matters specific to different cities and states.

However, it's important to note that users have encountered challenges with the product. The tools provided by Insperity are often described as slow, outdated, and difficult to use. The user interface is considered outdated as well, making navigation an arduous task for many users. Some have also expressed difficulties in generating reports, requiring certification in Insperity to do so. Furthermore, the cost associated with using Insperity is deemed expensive both in terms of monetary investment and the time spent on payroll processing. Small and medium-sized businesses might find that they don't receive the level of care and support they expect from the platform.

Despite these challenges, some users have found value in certain features offered by Insperity Workforce Optimization. The learning and development feature has piqued the interest of users exploring ways to enhance their employees' professional growth. The platform also benefits from responsive account managers who provide timely assistance when handling payroll tasks and other HR department needs. Overall, while there are areas for improvement, Insperity Workforce Optimization presents itself as a comprehensive solution for businesses looking to streamline their HR processes.

Low Healthcare Costs: Several users have mentioned that the healthcare costs provided by the service are low. This indicates that customers appreciate the affordability of healthcare benefits offered through the platform.

Reliable and Efficient Payroll Processing: Users have consistently praised the payroll processing service for being on time and compliant with regulations. This suggests that customers find the service reliable and efficient in handling their payroll tasks.

User-Friendly Onboarding Process: Many users have stated that both new hires and HR administrators find the insperity onboarding process to be easy to navigate. Additionally, it is mentioned that tracking pending documents and completion status is a smooth experience for HR admins. These comments highlight that the onboarding process is user-friendly, providing a streamlined experience for all parties involved.

Expensive Pricing: Some users have found Insperity to be one of the most expensive services available, indicating that the cost may not align with the value provided. They believe that the pricing is expensive for the value offered.

Lack of Customer Service: Some reviewers feel that there is a lack of customer service and respect for small and medium businesses when dealing with Insperity. They mention having a negative experience with the HR 'Team' rarely answering the phone numbers provided.

Outdated Software and Tools: Several users have expressed their belief that the software and tools used by Insperity are outdated. They think that there should be an easier way to make changes without having to submit an employee change form, suggesting a need for technological updates.

Reviews

(1-11 of 11)
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Score 1 out of 10
Vetted Review
Verified User
Insperity's marketing team miscommunicated a deadline for benifits open enrollment. As a result, I missed the enrollment period by 4 days. After being instructed to file by paper, they denied me coverage! Every attempt to work with their benifits team to rectify the issue has been unproductive. I was instructed a benifits manager would call me... they never did... and have since stopped responding to my emails.
Seth Covington | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Incentivized
We were promised an HR team, and we received a few phone numbers for team members who were nearly impossible to reach...

Our biggest complaint though is that, in my opinion, the user interface is very outdated and extremely difficult to use.

To be fair, we were not using the POE model that they offer but were using the self guided option.

In my opinion, the ease of use offered by basic industry names like Gusto and OnPay far outweighs any benefits you receive from using Insperity Workforce Optimization.
Ashley Gilmore | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Small and medium size businesses beware. I don't normally write reviews, but my experience was so poor I felt obligated. In my opinion, Do NOT invest any time into investigating Insperity. They will require you to submit all of your current pricing for all of your services. They sell you on the fact that healthcare will cost less. In the end, healthcare will cost less, but they will REQUIRE you to sign-up for other services at exorbitant prices. Ultimately, it will cost you about the same. If you include the fee that goes to the salesperson it ends up costing you thousands more ($5k in my case). There tools are slow, outdated, and hard to use. The demo does not do this justice. Getting any kind of report requires a certification in Insperity. I run a tech company. I know how to navigate online tools. Insperity does not function well. Read the other reviews. In the end I left after about six months. Ultimately this will cost me more money in the short term, but I could not, in good faith, continue to give them money. In terms of cost, it is probably the most expensive option available. In terms of time, it is the MOST EXPENSIVE option. Before Insperity payroll took 30-seconds. Now payroll takes a couple of hours every week. I feel they do NOT care about you if you are a small or medium size business. They will give you hours to respond to emails or decide randomly to mail PAPER checks to your employees. The people behind the scenes DO NOT care about you from my experience, or your employees and will show you ZERO respect.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our company uses Insperity Workforce Optimization as an incredibly strong HR team alternative. It also helps us keep track of employees clock in and out, payroll, vacation days and requests, and plenty of resources for every employee. It is used on a daily basis and it has been nothing but helpful.
September 15, 2022

Great for what it does

Score 8 out of 10
Vetted Review
Verified User
Incentivized
They handle a lot of items - benefits, separation agreements, payroll, etc for our US entity. If we are unsure of any legal-related items for specific cities and states, we would go to Insperity and they would have the resources to share with us that we should be aware of. They also have a learning and development platform that we are currently looking into.
Lonnie deMarco | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Incentivized
Insperity Workforce Optimization was being used for all HR functions upon my arrival to the company, including but not limited to: payroll onboarding, I-9 process, employee handbook signing, benefits including medical, dental, STD and LTD, time and attendance and HR record keeping. Prior to my assignment as an HR Consultant (Generalist) for this small company client, they were utilizing Insperity and Insperity's specialists for all of their administrative HR needs.
Score 2 out of 10
Vetted Review
Verified User
Incentivized
I would say the user interface with Insperity is poor. I've used several softwares for HR and this is by far the hardest to navigate and use. The layout is off and when trying to do something as basic as viewing a pay stub is not easy. The information housed is everything you need, just hard to view it when you do.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
This software is used across multiple companies across the organization. The goal of use is to have a single expense reporting software system. Usage spans all employees, and both the website and the app are part of our implementation and planning.
Score 4 out of 10
Vetted Review
Verified User
Incentivized
Expensive is being used across the US portion of our business. We moved to ExpensAble from an extremely outdated expense application written in the 1990s that was mostly manual and expenses had to be printed and mailed. It allows us to submit our expenses digitally and on mobile devices.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
All of the employees in our firm use ExpensAble to enter their own expense reports and then a manager approves them. After that approval, I review and approve the reports again a second time. The next step is exporting them to QuickBooks to process the payments. It's a simple process and expense reports get paid on a timely basis this way. The initial set up that involved coordinating which of the general ledger accounts to include took time, but was easy to do.
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