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Insperity

Insperity

Overview

What is Insperity?

Insperity’s complete PEO services provide the scalable infrastructure needed to eliminate inefficiencies, control expenses and reduce risks to help sustain profitability. The Insperity PEO solution combines personalized service and HR technology, aiming to maximize the effectiveness of the client's people.

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Recent Reviews

TrustRadius Insights

Insperity Workforce Optimization offers a range of features that cater to various HR needs. Users have found the platform useful for …
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Great for what it does

8 out of 10
September 15, 2022
Incentivized
They handle a lot of items - benefits, separation agreements, payroll, etc for our US entity. If we are unsure of any legal-related items …
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Happy with Insperity

10 out of 10
April 21, 2022
Incentivized
We have been using Insperity for a few years now. They handle all of our payroll and HR department. We have great account managers that …
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Reviewer Pros & Cons

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Service Offering Details

What is Insperity?

Insperity’s complete PEO services provide the scalable infrastructure needed to eliminate inefficiencies, control expenses and reduce risks to help sustain profitability. The Insperity PEO solution combines personalized service and HR technology, aiming to maximize the effectiveness of the client's people.

Additionally, through Insperity's collaboration with GrowthForce, the service can also include bookkeeping and accounting services, and customized compliance guidance and financial insights.

Their services include technology and personalized support from Insperity's dedicated experts. Some of their services include:
  • Notification of significant changes to employment-related state and federal laws
  • End-to-end workers’ compensation coverage and claims resolution assistance
  • Safety services consultations delivered by tenured, highly trained safety professionals
  • Virtual or instructor-led HR management training
  • Response to Equal Employment Opportunity Commission and other fair employment practices agencies.

Insperity Video

Insperity: HR Services
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Comparisons

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Reviews and Ratings

(27)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Insperity Workforce Optimization offers a range of features that cater to various HR needs. Users have found the platform useful for payroll onboarding, managing I-9 processes, and facilitating employee handbook signing. Additionally, it assists in benefits management, time and attendance tracking, and HR record keeping. Some users consider Insperity Workforce Optimization as a strong alternative to having an in-house HR team since it effectively handles tasks such as employee time tracking, payroll processing, and vacation management. Moreover, the platform provides access to a wealth of resources and information on legal matters specific to different cities and states.

However, it's important to note that users have encountered challenges with the product. The tools provided by Insperity are often described as slow, outdated, and difficult to use. The user interface is considered outdated as well, making navigation an arduous task for many users. Some have also expressed difficulties in generating reports, requiring certification in Insperity to do so. Furthermore, the cost associated with using Insperity is deemed expensive both in terms of monetary investment and the time spent on payroll processing. Small and medium-sized businesses might find that they don't receive the level of care and support they expect from the platform.

Despite these challenges, some users have found value in certain features offered by Insperity Workforce Optimization. The learning and development feature has piqued the interest of users exploring ways to enhance their employees' professional growth. The platform also benefits from responsive account managers who provide timely assistance when handling payroll tasks and other HR department needs. Overall, while there are areas for improvement, Insperity Workforce Optimization presents itself as a comprehensive solution for businesses looking to streamline their HR processes.

Low Healthcare Costs: Several users have mentioned that the healthcare costs provided by the service are low. This indicates that customers appreciate the affordability of healthcare benefits offered through the platform.

Reliable and Efficient Payroll Processing: Users have consistently praised the payroll processing service for being on time and compliant with regulations. This suggests that customers find the service reliable and efficient in handling their payroll tasks.

User-Friendly Onboarding Process: Many users have stated that both new hires and HR administrators find the insperity onboarding process to be easy to navigate. Additionally, it is mentioned that tracking pending documents and completion status is a smooth experience for HR admins. These comments highlight that the onboarding process is user-friendly, providing a streamlined experience for all parties involved.

Expensive Pricing: Some users have found Insperity to be one of the most expensive services available, indicating that the cost may not align with the value provided. They believe that the pricing is expensive for the value offered.

Lack of Customer Service: Some reviewers feel that there is a lack of customer service and respect for small and medium businesses when dealing with Insperity. They mention having a negative experience with the HR 'Team' rarely answering the phone numbers provided.

Outdated Software and Tools: Several users have expressed their belief that the software and tools used by Insperity are outdated. They think that there should be an easier way to make changes without having to submit an employee change form, suggesting a need for technological updates.

Reviews

(1-11 of 11)
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Seth Covington | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Incentivized
We would consider using Insperity Workforce Optimization's POE model, but, in my opinion, their model that isn't POE is terrible. We're in the process of changing payroll companies to one that is way cheaper, more simple, and the UX is much easier for our GMs to use...
Ashley Gilmore | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
If you are a large organization with tons of money and time to spend, Insperity is the company you need. If you are a startup and you have raised too much money, and your investors require you to burn as much capital as possible in two years, Insperity is the right company for you.

If you value time, money, or service, you need to look elsewhere. If you are a small medium-sized business, DO NOT use Insperity.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Insperity Workforce Optimization is well suited for specific scenarios such as when you are requesting time off. Rather than having to speak to your supervisor, you can request it so easily on Insperity with one click of a button. Since I began working, it has been easy to navigate and user friendly.
September 15, 2022

Great for what it does

Score 8 out of 10
Vetted Review
Verified User
Incentivized
It's great for a company who doesn't have a strong knowledge in the US side and has a group of employees that work from the US. I think it is perfect for a non-US company who also has a small operations in US. Insperity helps us handle anything HR-related on the US side, so we don't have to stress about compliance and liability etc. They have a dedicated team to help us. Their customer support is also pretty useful too.
Lonnie deMarco | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Incentivized
If you are a mid-sized company and have other HR support, Insperity may work for your administrative HR needs (ex. payroll, onboarding, etc). Insperity is a well known brand name and the price reflects that. However, in my opinion, there are many lower priced alternatives providing the same administrative HR services with more knowledgeable specialists.
April 21, 2022

Happy with Insperity

Score 10 out of 10
Vetted Review
Verified User
Incentivized
As we grow as a company, Insperity has been there for us, guiding us, supporting us, making sure we are in compliance, and keeping everything legal. Insperity has been very valuable to us in our growth. Even when we make a mistake in payroll, they are quick to fix the issue for us.
Score 2 out of 10
Vetted Review
Verified User
Incentivized
I would say to keep searching if you find yourself considering Insperity. In the past several companies I've been at, every single HCM software has been better. I find myself not looking at information as often as I used to. I would view a paystub or look to see how many days off I have left in other roles. Here, I find the time needed to navigate that information is not worth it.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
With a web and app product, it is easy to implement across a large company. The system provides dropdowns (for the various types of expenses) that seem to be customer customizable. This probably provides a seamless interface to a company's internal accounting system. I think for companies that want to provide a really good and easy user experience, and considers that in their selection process, may not be good candidates for implementing this software.
Score 4 out of 10
Vetted Review
Verified User
Incentivized
It is well suited for companies not willing to spend much money on an expense app and who are moving off of antiquated software or spreadsheets. However, there are far better alternatives in the market.
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