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Instabug

Instabug

Overview

What is Instabug?

Instabug delivers Real-Time Contextual Insights throughout the entire mobile app lifecycle, empowering mobile teams to connect with customers, accelerate their workflow, and release with confidence.With bug and feedback reporting, crash reporting, in-app surveys, and infrastructure that supports over two…

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Recent Reviews

TrustRadius Insights

Instabug has proven to be an invaluable tool for users looking to streamline their bug tracking and app testing processes. By integrating …
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Pricing

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Basic

starts at $149

Cloud
per month

Pro

starts at $249

Cloud
per month

Premium

Custom Quote

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://instabug.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Instabug Bits: Spans - Hidden Reasons For Your Slow App Launch

YouTube

Instabug - Startup Demo - ArabNet Beirut 2013

YouTube
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Product Details

What is Instabug?

Instabug delivers Real-Time Contextual Insights throughout the entire mobile app lifecycle, empowering mobile teams to connect with customers, accelerate their workflow, and release with confidence.

With bug and feedback reporting, crash reporting, in-app surveys, and infrastructure that supports over two billion devices world-wide, Instabug helps development and product teams easily collect bugs and feedback from beta testers and customers,

Instabug automatically attaches screenshots, device details, network logs, repro steps, and tons of other critical insights needed to resolve issues and prioritize product backlogs.

Mobile teams accelerate their workflows by seamlessly integrating with third-party tools like Github, Jira, Slack, Zendesk and much more.

The ease of reporting and sending feedback, in-addition to the level of details the SDK grabs with each report, is the reason why thousands of companies like Lyft, T-Mobile and eBay rely on Instabug to ship and maintain top quality apps.

Instabug Features

  • Supported: Bug Reporting
  • Supported: In-App Feedback
  • Supported: Crash Reporting
  • Supported: In-App Surveys
  • Supported: In-App Chat

Instabug Screenshots

Screenshot of Instabug Report

Instabug Videos

Bug Reporting and User Feedback for Mobile Apps
Comprehensive Bug Reporting and In-App Feedback
In-App Surveys for Mobile Apps

Instabug Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(2)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Instabug has proven to be an invaluable tool for users looking to streamline their bug tracking and app testing processes. By integrating Instabug into their bug tracking workflow, users have been able to test apps faster and submit higher quality bug reports. The video record feature eliminates the need for external tools, making it easier to show and explain bugs. Additionally, Instabug has been highly effective in resolving wide-spread crashes and improving app features based on feedback from beta-testers. Users appreciate the ability to contact customers who use their apps and receive feedback, which helps them develop and improve their products. Instabug has successfully minimized communication between feedback teams and developers by converting feedback into actionable tasks. The screenshot and user markup features have been particularly valuable in understanding and resolving bugs reported by users. Customers have found that the crash reporting feature in Instabug is instrumental in debugging critical issues and making business decisions based on user feedback. Overall, Instabug has provided excellent support for iOS apps, improved communication with software developers, and assisted in the resolution of bugs and crashes more efficiently.

Ease of Use: Users appreciate the ease of use and clear experience provided by Instabug, allowing them to focus on building a great customer experience. The user interface is praised for its great design and ease of implementation. Some users find the user experience to be simple and easy to follow.

Bug Reporting Features: The ability to easily take screenshots and record videos within the app and attach them to bug reports is highly valued by users. Some users consider the ability to annotate screenshots and take videos for bug reports as a valuable feature that aids in identifying and fixing issues.

Integration with Other Tools: Users appreciate the integration of Instabug with other tools, such as Jira, Trello, and Slack, which is highly praised for creating a seamless workflow and improving bug management. The ability to attach audio, video, and image files are also highly valued by users for comprehensive bug tracking and communication.

Expensive Pricing: Several users have mentioned that the pricing of Instabug is expensive, especially for startups with limited budgets. They feel that the product does not provide enough value for the price.

Lack of Integrations: Many reviewers have expressed their desire for more integrations, such as with Jira. They find it inconvenient that some features have been taken away and they are unable to seamlessly integrate Instabug with their existing workflows.

Limited Customization Options: Users have noted that the UI of Instabug is not very customizable and they would like to have more options for customization. This limitation has led to frustration among some users who want a more tailored experience.

Users have made several recommendations based on their experience with Instabug. Many users recommend utilizing Instabug for its ability to improve the customer experience and facilitate communication between users and developers. They suggest taking advantage of the platform's features for user feedback and bug tracking.

Another common recommendation is to give Instabug time to integrate network calls and leverage the support provided by their team. Users mention that this allows for faster assistance and a smoother overall experience.

Several users recommend considering Instabug as a replacement for Sentry or other error reporting tools. They believe Instabug offers a comprehensive solution for reporting bugs and collecting user feedback, making it an essential tool for app development.

Reviews

(1-2 of 2)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
We have integrated Instabug into several of the apps that we have developed for our customers. It is an easy way to capture bugs and possible enhancements from actual users.
  • Makes it easy for the end-users of the mobile apps.
  • Provides crash analytics.
  • Helps capture user inputs.
  • Could be less pricey.
  • Should be something that works not just on IOS and Android but also on web applications.
When you have a distributed user base and you have no direct contact with end-users.
  • Ease of use
  • Reporting Analytics
  • Reduced the time to get feedback.
Todoist: To-Do List & Task Manager, Trello, Slack
Billy Pham | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Lyft uses Instabug to capture bug reports on our Alpha and Beta apps. Instabug is used on our iOS and Android apps and makes it easy for our testers to send us their screenshots and written reports.
  • Instabug allows testers to quickly and easily send their bug reports.
  • Testers can draw on the screenshots, capture video and write back.
  • Instabug also has amazing customer support that is always quick to respond to our requests and needs.
  • Users can also make integrations so you can easily turn Instabug reports into Jira or other tracking software.
  • We have specific customizations on Jira so we tend to have to contact customer support to create these for us when we make new integrations. It would be nice for us to do this ourselves so we don't have to contact the Instabug team.
  • Not very frequent but sometimes the platform breaks and we have to contact the Instabug team to resolve the issue. It would be great if they have better testing before shipping new changes to ensure stability.
Instabug is great to capture bug reports during the testing phase of your app. You can also collect user data such as device, OS, and App version to easily reproduce the issue.
  • Instabug streamlined the bug reporting process by providing a platform to funnel issues, making this process very efficient.
  • Instead of manually creating a ticket and spending 10 minutes to fill out the details, I can forward the Instabug report to Jira with just 1 click and everything is filled out.
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