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Insync Healthcare Solutions serves as an Electronic Medical Record and billing system, fulfilling the needs of healthcare organizations …
Overview
What is Qualifacts Insync?
Qualifacts InSync offers a cloud-based healthcare IT solutions configured specifically to the user's practice and workflows. EHR, practice management, medical billing, telemedicine, e-prescribing and patient portal for practices of all sizes.
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Popular Features
- Templates (15)3.939%
- Charting / document management (15)3.939%
- Claims management (14)3.535%
- Real-time eligibility verification (14)3.434%
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What is Qualifacts Insync?
Qualifacts InSync offers a cloud-based healthcare IT solutions configured specifically to the user's practice and workflows. EHR, practice management, medical billing, telemedicine, e-prescribing and patient portal for practices of all sizes.
Entry-level set up fee?
- Setup fee required
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Qualifacts Insync?
Qualifacts InSync offers a cloud-based healthcare IT solutions configured specifically to the user's practice and workflows. EHR, practice management, medical billing, telemedicine, e-prescribing and patient portal for practices of all sizes.
Configurable to the practice’s unique workflows with custom dashboards, forms, templates, and assessments. Features include group therapy, lab integrations, state reporting, analytics, and tailored onsite or virtual implementation and training to enhance patient care, helps practices maintain compliance, and increase revenue and productivity. Cloud-based for access anywhere, at any time, from any computer, laptop or mobile device.
InSync’s platform boasts flexibility across a variety of medical specialties, including mental health, substance abuse, OB/GYN, physical and speech therapy, pediatrics and primary care practices. ONC certified and HIPAA and Cures Act compliant.
Qualifacts Insync Features
Billing and Claims Management Features
- Supported: Real-time eligibility verification
- Supported: Coding
- Supported: Claims management
- Supported: Claim scrubbing
- Supported: Electronic Claim Submission
- Supported: Automated Claim Tracking
- Supported: Patient billing
- Supported: Payment Processing
- Supported: Electronic Bill Pay
- Supported: Online Bill Pay
- Supported: Create Patient Statements
- Supported: Mail or Email Patient Statements
- Supported: Automated Alerts for Overdue Claims
- Supported: Superbill Generation
- Supported: Denial / Underpayment Management
- Supported: Patient Payment Histories
- Supported: Electronic Remittance Advice
- Supported: Streamlined Data Entry
- Supported: HIPAA Compliance
- Supported: SiHCFA Compliance
- Supported: Credit Card Processing
- Supported: Clearinghouse Integration
- Supported: Reporting
- Supported: Financial Reporting
- Supported: Revenue Cycle Management
- Supported: Integration with EMR/EHR
Patient Scheduling Features
- Supported: Drag-and-drop Scheduling
- Supported: Facility Scheduling
- Supported: Physician Scheduling
- Supported: Rule-based scheduling
- Supported: Automated patient check-in
- Supported: Automated appointment reminders
- Supported: Multi-location support
- Supported: Calendar interface
Electronic Medical Records Features
- Supported: Charting / document management
- Supported: Templates
- Supported: E-prescribing
- Supported: SOAP Notes
- Supported: E&M Coding Advice
- Supported: Lab and Imaging Integration
- Supported: Fax integration
- Supported: Device Integration
- Supported: Patient portal
- Supported: Mobile/tablet support
- Supported: Speech recognition
- Supported: Dragon Integration
- Supported: Integration with other EMR and PM systems
- Supported: Ability to Coordinate Care with Specialists
- Supported: Ability to Share Information with Different Doctors
- Supported: Meaningful Use Certified
- Supported: ONC-ATCB Certified
- Supported: Customization
- Supported: Handwriting Recognition
- Supported: Billing System Integration
- Supported: Standard Chart Templates
- Supported: Custom Medical Forms
- Supported: Custom Macro Buttons
- Supported: Custom Fields
- Supported: Drawing Tools (Diagnostic Images)
- Supported: Patient Flags
- Supported: Workflow automation
- Supported: Ability to Take Action from Patient Record
Medical Security and Privacy Features
- Supported: Role-based permission levels
- Supported: Password Policies
- Supported: Login Regulations
- Supported: Session Backlog
- Supported: Audit and Log Reports
- Supported: Data backups and redundancy
- Supported: HIPAA compliance
- Supported: Local mode / networking failsafe
Workflow and Scale Features
- Supported: Task tracking
- Supported: Referrals
- Supported: Specialty-specific workflows
- Supported: Master Patient Index
- Supported: Insurance Profiles
- Supported: Multi-office / multi-physician capabilities
Qualifacts Insync Screenshots
Qualifacts Insync Video
Qualifacts Insync Integrations
Qualifacts Insync Competitors
Qualifacts Insync Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows |
| Mobile Application | Mobile Web |
| Supported Countries | United States |
| Supported Languages | English |
Frequently Asked Questions
Qualifacts InSync offers a cloud-based healthcare IT solutions configured specifically to the user's practice and workflows. EHR, practice management, medical billing, telemedicine, e-prescribing and patient portal for practices of all sizes.
Reviewers rate HIPAA compliance and Multi-office / multi-physician capabilities highest, with a score of 8.8.
The most common users of Qualifacts Insync are from Small Businesses (1-50 employees).
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(19)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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- Recommendations
Insync Healthcare Solutions serves as an Electronic Medical Record and billing system, fulfilling the needs of healthcare organizations for client communication, registration, record management, and referrals. Users appreciate its user-friendly nature and prompt customer support. The inclusion of a secure patient portal facilitates electronic communication between patients, clinicians, and administrative staff. This streamlines processes such as paper data entry and insurance verification, saving time for both clinicians and staff. Additionally, the software aids in clinical documentation, scheduling, billing, and practice reporting. Its adaptability to meet diverse regulatory requirements enables customization based on individual company needs. In mental health and substance abuse treatment clinics, Insync's platform efficiently supports clinical documentation, patient records, billing, and practice management. With a web-based version available, users have reported improved customer service and support. While some users found the implementation process exhausting and expressed frustration with limited customer support options, Insync Healthcare Solutions continues to be valued for its comprehensive features that enhance collaboration among healthcare providers and streamline outpatient clinic practices.
User-Friendly Interface: Many users have expressed their appreciation for the user-friendly interface of the Medical Record. They find it easy to navigate and perform tasks efficiently, saving them valuable time. The intuitive design and layout contribute to a positive user experience.
Customizable Forms: A significant number of reviewers have praised the Medical Record's customizable forms. This feature allows users to tailor the forms to their specific needs, ensuring that they capture all necessary information accurately. It provides flexibility in adapting the system to different specialties and workflows.
Comprehensive Billing System: Users consistently mention the comprehensive billing system as a standout feature of the Medical Record. This robust system covers various billing needs effectively, including insurance claims submission, payment processing, and revenue cycle management. It simplifies financial operations and improves overall efficiency in managing billing activities.
Difficult to use therapy group feature: Some users have found the therapy group feature difficult to navigate and integrate with third-party payers, leading to frustration and inefficiency in their workflow.
Inconvenient toggling between patient Factsheet and Profile: Several users have mentioned that they need to constantly switch between the patient Factsheet and Profile pages to access appointment details, which can be inconvenient and disrupt their workflow.
Long wait time for enhancements: Users have expressed dissatisfaction with the response time for implementing requested enhancements, stating that it can take a long time or may not happen at all. This delay in improvements can hinder their ability to effectively use the software.
Based on user feedback, here are the most common recommendations for using the software:
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Stay up-to-date with updates: Users have found that regularly updating the software is beneficial as it introduces new features and improvements.
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Ensure thorough training and setup: Users advise taking the time to properly train employees and set up the system to ensure a smooth integration into their workflow.
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Utilize available support: Users emphasize the importance of utilizing the support provided during implementation and beyond to effectively implement and optimize the software for their specific needs.
Overall, users recommend staying updated, investing in comprehensive training and setup, and making use of available support to maximize the software's benefits.
Attribute Ratings
Reviews
(1-17 of 17)Companies can't remove reviews or game the system. Here's why
December 28, 2022
Review of Insync Healthcare Solutions
Score 1 out of 10
Vetted Review
Verified User
In my opinion, the software is cumbersome. The implementation was unnecessarily exhausting in my view. No one is available (in the United States) to assist with questions or support I found. InSync has wat too many "managers" and no one to perform any actual customer support in my opinion. The only reason that we selected InSync is that our state requires certain data reporting and InSync does that.
- Implementation was unnecessarily burdensome, in my view.
- There is no one to help with customer support, in my view.
- InSync is more expensive than its peers, in my view.
- Difficult to enter data, in my view.
- No templates to use to facilitate data entry, in my view.
- Billing function is unnecessarily complicated, and they do not provide assistance and support in my view.
March 21, 2022
Thank goodness for Insync!
Score 10 out of 10
Vetted Review
Verified User
I use Insync Healthcare Solutions every day. I love this product, it's very user friendly and whenever I have an issue with anything, I get a response right away from a representative. He is such a great help. It's a joy working with him and knowing that my issues will be taken care of right away.
- Getting back to me in a timely manner
- Fixing issues in a timely manner
- Polite, respectful, and helpful
- Great Product, very user friendly
- Application is very easily to follow
- Continue to do what you are already doing
March 17, 2022
Good To Great: The Story of Upgrading to Insync
We use/purchased Insync Healthcare Solutions EHR/PM system for our Behavioral Health Clinic. We use it to store and in-put medical records, charting on clients, scheduling, billing patients and insurance, taking payments and running practice reports.
- Customer Service
- Provide an all in one EHR/PM system
- User training LMS
- The only thing I can think of is have support on Saturday and Sunday available by phone.
March 17, 2022
The best solution for an interdisciplinary practice
Score 10 out of 10
Vetted Review
Verified User
Our clinic utilizes Insync for al clinical documentation, patient records, billing and accounting and full practice management. We considered several different platforms and shopped around a lot, hands down Insync's platform is the best fit for us and the best platform we could have asked for. From the integrated clearinghouse with 837/835 and 270/271 capability to the full practice management contained within Insync we have been satisfied from top to bottom. They also have the best support. no turning in tickets, if you need help there is a human to assist you. If they can't do it they tell you but they also request for future enhancement. Insync is one of our most valued relationships and instrumental in our daily success.
- Electronic capabilities 837/835, 270/271 files
- Live Customer Support
- Clinical documentation
- Need efficient and effective way to return patient payments to unapplied without deleting payment data.
- Their financial department could do better with accuracy and delivering responses.
- The claims queue could use some enhancements, specifically identifying missing data on claims without having to import encounters.
March 16, 2022
User friendly!
We use Insync Healthcare Solutions in our OP clinic for full client medical records and across our entire agency for client information management and billing. Insync Healthcare Solutions has streamlined many of our processes, saves space with records keeping in our largest program, connects multiple programs and departments to share information, saves time with insurance verification and billing processes.
- Easy to use.
- Access to support.
- Improves communication amongst departments.
- Additional, timely support from account management.
- More timely response in adding/removing licensed providers.
Score 9 out of 10
Vetted Review
Verified User
InSync Healthcare Solutions was chosen to replace an EHR that we weren't quite happy with. The web-based version was better than the built-in one that we had before, the customer service was so much better in that one too. Not only were the tickets answered quickly, but also knowledgeably and I could also depend on the full support team instead of just one or two people who knew how to address issues. On top of that, the care and thoroughness during the last 2 years of merging new companies into ours was amazing. It may not have all gone exactly as planned, but InSync Healthcare Solutions was able to adapt to the plan as it developed for us and in the end, it did end up working even better than I thought it would. Our main account contacts are phenomenal with open communication, transparency, roadmap, release documentation, and suggested enhancements to the system for our needs.
- Customer Care
- Deployment of new features
- Moving forward with change in industry
- Multi facility group setup (although it isn't awful)
- Resource Management for people with multi-state licensing which in turn is multi supervisory needs
- Elaborated telehealth "virtual calendaring" aspect
December 29, 2021
The EHR Gods finally got it right with INSYNC!!!
Score 10 out of 10
Vetted Review
Verified User
Our entire office uses [Insync Healthcare Solutions]. Everything from patient registration to record releases and referrals are being done in the system which makes it much easier to document dates, times and details, and collect necessary information at the click of a button. Patients, as well as clinicians and administrative staff, are able to communicate electronically by using the secure patient portal which also allows us to securely send patient records to the client and to send and receive facility forms that allow for the patient to electronically sign and submit. We utilize Insync PM and EHR as well as InsyncScribe. Customer service is phenomenal and the support team is always available! This system has allowed us to finally be on "the same page" with one another for all of our facility needs!
- Electronic communication between staff and patient
- Customization and completion of facility documents electronically is so simple
- Documentation consistent and adequate without the need for additional software like MS WORD
- Everything is customizable and user friendly
- The reporting system is a bit difficult at times.
November 25, 2021
Review of Insync
Score 6 out of 10
Vetted Review
Verified User
We use InSync to provide support for our clinical staff as they administer service to our clients.
- Provides an effective workflow for documenting services rendered.
- Technical support staff are unresponsive.
November 19, 2021
Bye bye bye other systems! Insync is for you!
Score 9 out of 10
Vetted Review
Verified User
We are currently utilizing Insync Healthcare Solutions across all departments at our organization and for all of our needs. From clinical to billing to appointment reminders and all documentation. It helps keep everything in one easy location and program and works in conjunction with other programs to make everything as smooth as possible. It works well with the Practice Insight clearing house allowing for clinical documentation to exist within the same program as clinical billing.
- Client documentation - easy to make templates
- Customization of forms - customize your assessments or utilize premade assessments
- Customization of reports - easy to navigate for a variety of information, both clinical and demographic.
- Ease of billing - works well with the clearinghouse and all in one location
- Some small errors can occur between shared client and providers.
- Ability to open multiple windows - there are workarounds, but I would like to be able to use multiple functions at once
November 11, 2021
An EMR that is In Sync with your needs!
Score 10 out of 10
Vetted Review
Verified User
We use Insync [Healthcare Solutions] throughout our agency as our EMR. Aside from our primary medical record, it also is our billing system for third-party reimbursement, and any self-pay clients. We also use this EMR for communicating about client with other clinicians in our organization.
- It is a very user friendly Medical Record. It takes approximately 15 min and anyone can enter basic information.
- It allows great customizable forms
- The billing system is comprehensive
- The reports are great - easy to create, download into Excel and customizable
- The therapy group feature is a little difficult to use. Setting up the group is easy, the documenting takes a few extra steps.
- The integration of third party payers takes a bit of time and effort
November 08, 2021
We LOVE it, but we are still getting to know it...
We are a non profit that provides mental health care to the community in a couple ways- mentoring and therapy. Our receptionist uses Insync [Healthcare Solutions] to schedule for our therapists, our intake coordinator uses Insync [Healthcare Solutions] for getting patients started with their therapists or mentor, our therapists use Insync [Healthcare Solutions] for their notes and documentation, and obviously our biller uses it to submit claims.
- Combing the scheduling, notes, and billing all in one program.
- Easy to use intuitive programming.
- Excellent customer service and availability when help is needed.
- Consistency in training- we have received conflicting advice from different representatives.
- Better "start up" training, that is more inclusive of all staff.
- Insync university instructions are not always accurate with updates that have been made to the system.
November 05, 2021
Insync Healthcare Solutions - A positive experience
Score 9 out of 10
Vetted Review
Verified User
We use Insync Healthcare Solutions for all our Electronic Health Record needs. It is used in our business office, by our clinicians, through management, and via our marketing director.
- Detailed and easily generated reports
- Streamlined workflows
- Outstanding customer service. Quick answer time via calls, immediate assistance, follow through.
- Requests for enhancements can take up to a few months to implement, if at all.
- I would REALLY appreciate the ability to create a standard detailed report & have it generated at the beginning of every month, for the month prior. Tracking metrics takes enough time.
November 02, 2021
InSync works
Primarily it is being used in our new (2019) outpatient mental health and substance abuse treatment clinic. The clinicians use it to document notes, the front desk uses the scheduler, we contract with InSync RCM and billing is done from the patient's charts. We also have residential substance use disorder programs and they are using it also but in much lower capacity. They are documenting notes and capturing demographic/insurance info but that's about it.
- emr support responds immediately
- generally user friendly for all
- reports are easily run
- the workflow for the clinicians seems cumbersome at times
- lags sometimes (and we've checked our connections)
November 01, 2021
Insight into Insync
Insync Healthcare Solutions is being used by the entire organization as our primary electronic medical record. The system allows our providers to document visits in a fast and streamlined manner. Saving man-hours on paper data entry. Our company also utilizes Insync Healthcare Solutions as our third-party billing agent, assisting in getting us paid from insurance companies in a more timely and efficient manner.
- Behavioral Therapy Documentation
- Ease of use for the end user
- Flow from check-in to visit to check-out
- Patient Portal
- Customer Service
- Implementation
- Referral Module - easily track inbound referrals
- More robust waitlist platform
- 100% customizable reporting
October 19, 2021
Insync [Healthcare Solutions] = Comprehensive Efficiency
Score 10 out of 10
Vetted Review
Verified User
Insync [Healthcare Solutions] is utilized across the organization. We use the Electronic Health Record, including the Patient Portal, and Revenue Cycle Management.
- Easy launch from the scheduler to all aspects of patient chart
- Smooth processes from check-in to accounts receivable
- Individualized support, especially on the RCM side with Account Managers
- User-friendly interface and excellent email/phone support
- Ability to customize with the Implementation team
- On-site training - so very helpful!
- There is a need to toggle from patient Factsheet to Profile for appointment details.
October 07, 2021
Insync -A Lifesaver!!!
Score 10 out of 10
Vetted Review
Verified User
I work for an outpatient pediatric facility that provides Occupational Therapy, Physical Therapy, Speech Therapy, Nutrition Services, Therapeutic Equine Services, Behavioral Health, and school-based services. Insync is utilized across all of our departments. When we were looking for an EMR the difficulty we faced was finding an affordable EMR that could meet our very diverse needs. There are 4 different sets of regulations/rules that we need to follow on a daily basis. An EMR that could meet all of these regulations/rules and continue to change as our needs changed seemed like an impossible task. Insync has met these needs and continues to meet these needs on a daily basis. This product is truly an item that can be individualized to meet the needs of a company at an affordable price.
- The customer determines how much independence you desire in regards to updating the templates within the software.
- They listen to their customers' suggestions regarding improvements to the software.
- They are easy to contact when assistance is needed.
- The initial trainers were patient with all of the staff and very knowledgeable.
- When additional training was needed after our first month of implementation, they provided it and kept us moving forward.
- Insync loves to provide a phone call for every question you have, but sometimes an answer to an email (especially when it is because I can't remember where one key is located ) is enough, versus the full phone call.
October 05, 2021
Insync - less time charting, more time treating!
Score 9 out of 10
Vetted Review
Verified User
We use Insync as our electronic medical record, practice management (billing), and human resources software. We use it throughout the entire organization.
- Customizable to fit our needs
- Great integration for all patient care aspects and billing
- Excellent ability to share information with patients and physicians
- We would love to be able to send reports via secure email (the functionality s there, but the other party needs the same software, and that is rare in our area
- We would love to have electronic visit verification integrated into the software - right now we need to use a 3rd party software package