Intercom is the best for customer support
In my organization we use Intercom to offer service to our clients, resolve their doubts, offer advice and carry out outreach activities.
Starting at $39 per month per seat
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What is Intercom?
Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more…
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Popular Features
- Email support (104)8.888%
- Ticket creation and submission (103)8.383%
- Ticket response (108)7.878%
- External knowledge base (113)7.474%
Reviewer Pros & Cons
Pricing
Essential
$39
Cloud
per month per seat
Advanced
$99
Cloud
per month per seat
Expert
$139
Cloud
per month per seat
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.intercom.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
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- FAQs
What is Intercom?
Intercom is a Customer Service solution that aims to provide a seamless customer experience across automation and human support, with the goal of delivering increased customer satisfaction while reducing costs. Intercom aims to ensure customer conversations are successfully resolved without needing human support, freeing up the team to work on higher value customer conversations.
According to the vendor, customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, use Intercom to deliver more efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600 million monthly active end users. Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom states their mission is to make internet business personal.
According to the vendor, customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, use Intercom to deliver more efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600 million monthly active end users. Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom states their mission is to make internet business personal.
Intercom Features
- Supported: Operational efficiency: Uses AI, Bots and Rules to reduce support costs by freeing up support teams from repetitive questions and tasks.
- Supported: Productivity: Helps to ensure service teams only work on high value questions in a collaborative Inbox.
- Supported: Solves known customer issues by helping them before they get in touch: Sends proactive messages to get ahead of known issues and reduce inbound support volume.
- Supported: Customer engagement by providing direction: Shows customers what to do next without waiting for them to contact support and ask.
- Supported: Customer satisfaction through conversational support: Answers questions immediately in the channel they arise, or the channel that customers prefer.
- Supported: Cohesive customer service: Supports working together in one platform.
Intercom Screenshots
Intercom Integrations
Intercom Competitors
Intercom Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Languages | Arabic, Bosnian, Brazilian Portuguese, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, German (Formal), Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latviski, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian, Vietnamese, and Англи хэл (Mongolian). |
Frequently Asked Questions
Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams.
Reviewers rate Email support highest, with a score of 8.8.
The most common users of Intercom are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(643)Attribute Ratings
Reviews
(1-25 of 187)Companies can't remove reviews or game the system. Here's why
April 15, 2024
Intercom is the best for customer support
April 11, 2024
Amazing Product and User Friendly!
We used omni channel chat in Salesforce but Intercom is more user friendly. Also Intercom is less stagnant and more reliable.
April 10, 2024
Love Intercom!
I don't see it in the list but we were using Gleap prior to gaining Intercom. It's functionality was suuuuuper limited in comparison. It was like the kindergarten version of Intercom if that makes sense.
April 10, 2024
Intercom is good for financial services companies
Intercom is easier for inbound + outbound comms and has more tooling overall
April 09, 2024
If you are not using Intercom you are missing out!
Unlike Zendesk, Intercom has done it right, and continues to do so. Don't underestimate how important this is, we are many out in the market that feels this way
April 06, 2024
Love Intercom!
Intercom is a lot smoother and has more integration ability. It's macro features are a lot easier to navigate and control as well. The help center is also a huge bonus and the way it integrates into the chat is a lot less stressful to put together and utilize. Intercom makes everything a breeze.
April 01, 2024
High Cost, Low Value
I tried Drift, Chili Piper, etc.
This one seems to be the lowest in customer service
We chose it for the AI capabilities, but that is very expensive and the ROI has yet to prove itself.
This one seems to be the lowest in customer service
We chose it for the AI capabilities, but that is very expensive and the ROI has yet to prove itself.
March 29, 2024
Intercom review
Beats them all in my opinion, Intercom's ease of use and intuitive design cannot be beat compared to others. We had a look at both Zendesk and Freshchat in the past and we saw very quickly that we're already using the best tool for the job. My only "complaint" would be the cost which sometimes seems too high for all the features that Intercom offers.
March 26, 2024
Good Product
Not applicable as my company chose the product.
February 26, 2024
Intercom: Easy To Use and Feature Rich!
It's better overall from a learning and stand-up perspective.
February 23, 2024
I like using Intercom and you will too!
We use this product with other products, but I enjoy using Intercom for our product as it's way more functional and easier to use than other platforms. I was not involved in the direct choice of using this platform, but I am happy with the decision as it is very easy for this team and me.
February 20, 2024
Intercom: A Valuable Tool for User Analysis and Beyond
Customerly had a better chat widget design and easier to understand management screen, but it didn't have Japanese support, so I chose Intercom. I have used Zendesk in the past and considered it, but I decided to use Intercom because it was difficult to segment users and show/hide chat widgets according to segments, which is easy to do with Intercom. Zendesk has a function to create an inquiry form that automatically generates tickets, and it was convenient, so I would like to have it on Intercom as well. Also, I use a Japanese tool called KARTE, but Intercom is better in that it allows segmentation by company and makes it easier to search for users.
February 12, 2024
Intercom helped us more to getting started
Since I have first-hand experience with Intercom, this is what I suggested with our director and highlight the uniqueness of Intercom from others
February 12, 2024
GREAT TOOL FOR CUSTOMER SUPPORT BUT NOT CHEAP.
We knew the intercom, and we thought it was a complete tool for solving our customer's needs in a fast and easy fashion.
February 12, 2024
Intercom review
February 12, 2024
Intercom a GEM across the Customer Support Software Sea
February 07, 2024
A Masterpiece.
February 06, 2024
Intercom experience
Score 7 out of 10
Vetted Review
Verified User
Has more useful features and is constantly improving
February 06, 2024
Intercom is mostly useful albeit with a lot of setup and not great support on their end.
- HelpDesk and Drift
Intercom was selected because it integrates email/chat with user documentation. That is the main benefit.
February 06, 2024
Intercom Review.
Simpler to use, cheaper, but less robust.
January 25, 2024
A Incredible app to manage costumer relationship and run a SAAS
January 24, 2024
Intercom 2024 Review
Firs time user. Have not used other programs that are similar.
January 22, 2024
Intercom at its best
I have used Microsoft outlook before in my previous company and it can only be used to email. I have also used gmail and it was all over the place. Somewhat hard to navigate and familiarize with. Integration with other tool was difficult. On the other hand Intercom have the best of both.
January 18, 2024
Excellent Tool for SaaS Companies!
- HubSpot CRM and Mailchimp
We used to use HubSpot to communicate with leads via their live chat tool and also message our client points of contact. We then used Mailchimp to communicate with our entire user-base. With Intercom we no longer need either of those tools.
January 09, 2024
Support Specialist review of Intercom
Score 10 out of 10
Vetted Review
Verified User
I didn't make the call. It was my manager or leadership who decided that, so this one does not apply to me, unfortunately. However, as I've mentioned, it should've been for ease of use and efficiency. The exact reasons are not disclosed to me. Great job Intercom you're doing it great