Skip to main content
TrustRadius
Intuit Online Payroll (discontinued)

Intuit Online Payroll (discontinued)

Overview

What is Intuit Online Payroll (discontinued)?

Intuit Online Payroll was a small business payroll option available as a standalone SaaS solution, that Intuit announced it was discontinuing in favor of Quickbooks Online Payroll, available via Quickbooks.

Read more
Recent Reviews

Intuit Payroll

10 out of 10
December 03, 2018
Incentivized
Our company is very small and we don't have the personnel that would have the time to do payroll, taxes, and end of year W-2s. We …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 7 features
  • Salary revision and increment management (7)
    9.2
    92%
  • Pay calculation (9)
    8.9
    89%
  • Reimbursement management (8)
    8.7
    87%
  • Direct deposit files (9)
    3.8
    38%
Return to navigation

Pricing

View all pricing

Core

22.50 + $4 per employee

Cloud
per month

Premium

37.50 + $8 per employee

Cloud
per month

Elite

62.50+ $10 per employee

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Features

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

7.3
Avg 8.3
Return to navigation

Product Details

What is Intuit Online Payroll (discontinued)?

Intuit Online Payroll was a small business payroll option available as a standalone SaaS solution, that Intuit announced it was discontinuing in favor of Quickbooks Online Payroll, available via Quickbooks Online.

Intuit Online Payroll (discontinued) Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Intuit Online Payroll was a small business payroll option available as a standalone SaaS solution, that Intuit announced it was discontinuing in favor of Quickbooks Online Payroll, available via Quickbooks.

Reviewers rate Off-cycle/On-Demand payment highest, with a score of 9.3.

The most common users of Intuit Online Payroll (discontinued) are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(58)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
November 06, 2020

Intuit Payroll use to be amazing not these past 2 years

WD
William Dyer
VP
HCP (Insurance, 1-10 employees)
Score 1 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
We loved Inuit Payroll for 20 years but the past 2 years they are terrible. They mistakenly filed our 940 forms twice in 2019 for the same quarter, and then when they file the second one they send you a notice that your payroll was rejected because "SOMEONE" (ah it was you.... dumb a...) filed it. We went through hell last year, getting this resolved and their customer service sucks....bad. We were left to solve the problem on our own. My QB consultant warned me that Intuit payroll is screwing everything up and I should switch to ADP. But, no I did not listen and now they did the same mistake this year. Intuit Payroll why don't you just go out of business or better sell to ADP or Paychex and stop torturing your clients
Pros and Cons
  • Easy to use and works most of the time, but when you need customer service. Their CSR's go ghost or cannot help you
  • Accountable Customer Service Reps
  • CSR with authority to do anything
  • Better Systems without glitches
Likelihood to Recommend
e loved Inuit Payroll for 20 years but the past 2 years they are terrible. They mistakenly filed our 940 forms twice in 2019 for the same quarter, and then when they file the second one they send you a notice that your payroll was rejected because "SOMEONE" (ah it was you.... dumb a...) filed it. We went through hell last year, getting this resolved and their customer service sucks....bad. We were left to solve the problem on our own. My QB consultant warned me that Intuit payroll is screwing everything up and I should switch to ADP. But, no I did not listen and now they did the same mistake this year. Intuit Payroll why don't you just go out of business or better sell to ADP or Paychex and stop torturing your clients
Intuit Online Payroll (discontinued) Feature Ratings
Payroll Management (7)
57.142857142857146%
5.7
Pay calculation
70%
7.0
Support for external payroll vendors
70%
7.0
Off-cycle/On-Demand payment
70%
7.0
Benefit plan administration
N/A
N/A
Direct deposit files
70%
7.0
Salary revision and increment management
60%
6.0
Reimbursement management
60%
6.0
Return on Investment
  • If there is a problem with Payroll filings that they make you are on your own. It takes hours and hours with the IRS to fix what they screw up
Usability
6
It easy to use by Intuit has bad CSRs
Support Rating
1
Negative 1 they either go ghost or have no authority to get things done
October 15, 2020

Going down hill fast!

EM
Elizabeth Matter
Owner
Matter Accounting (Accounting, 1-10 employees)
Score 1 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
I provide payroll services for my clients and have been using IOP. I own my own business and have no employees myself, so I am the only one who uses it. IOP doesn't address business problems, it creates them.
Likelihood to Recommend
Because of all the reasons I mention, I would not even choose "1" on the scale of "how likely are you to recommend IOP to a colleague". I would not and do not recommend them anymore. And in fact, when I was speaking to a client of mine today, they stated that "Quickbooks S!*#s" and I agreed. Across the board this company is failing miserably with their customers.
Intuit Online Payroll (discontinued) Feature Ratings
Payroll Management (7)
1.4285714285714284%
0.1
Pay calculation
10%
1.0
Support for external payroll vendors
N/A
N/A
Off-cycle/On-Demand payment
N/A
N/A
Benefit plan administration
N/A
N/A
Direct deposit files
N/A
N/A
Salary revision and increment management
N/A
N/A
Reimbursement management
N/A
N/A
Return on Investment
  • IOP has made me lose time and money over and over again and they charge me for it. IOP makes me work for them free of charge.
  • IOP doesn't give their costumer service representatives any authority to actually assist customers with their needs.
  • IOP makes it difficult to contact anyone but the sales department.
Support Rating
1
Again, I would rate this a 0!!!!! IOP no longer provides support. IOP only provides excuses and ways that their customers can work for them for free while they continue to take our money.
Usability
1
I would rate it a 0. It gets worse and worse all the time. It seems like every time I go into IOP to run a payroll for one of my clients, I have one more problem.
Other Software Used
Return to navigation