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InvGate Service Desk

InvGate Service Desk

Overview

What is InvGate Service Desk?

The InvGate Service Desk is the ITIL / ITSM offering from Argentinian company InvGate.

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Recent Reviews

TrustRadius Insights

Intuitive Multi-Departmental Support: Several users have found the multi-departmental support in InvGate Service Desk to be fairly …
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Pricing

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What is InvGate Service Desk?

The InvGate Service Desk is the ITIL / ITSM offering from Argentinian company InvGate.

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.invgate.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

InvGate Service Desk - Basic setup for HR (Demo)

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InvGate Service Desk Video Demo: Workflow Setup for HR

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DEMO InvGate Service Desk

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Build your Service Desk in 5 minutes with InvGate

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Why InvGate Service Desk is the best helpdesk and ticketing system (5 minutes DEMO)

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Product Details

What is InvGate Service Desk?

InvGate Service Desk helps IT teams to work smarter not harder. Improve business agility and customer satisfaction, with a self-service portal and knowledge base capabilities. The solution automates workflows to match tickets to the best solver and keep consistent response to repeating issues. Users gain visibility of all tickets and a team’s work with customizable dashboards and reports. InvGate Service Desk boasts a secure and robust IT help desk ticketing system, flexible enough to meet other departments’ needs. Available as a Saas or On-Premise solution, it provides organization with an ITIL aligned platform.

InvGate Service Desk Screenshots

Screenshot of Incident ManagementScreenshot of Built In and Customizable ReportsScreenshot of Knowledge Base

InvGate Service Desk Video

InvGate Service Desk software, the Next Generation in IT Service Management. www.invgate.com InvGate Service Desk is a web-based ITIL ready software solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk pr...
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InvGate Service Desk Integrations

InvGate Service Desk Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported CountriesNorth America, South America, Europe, Asutralia
Supported LanguagesEnglish, Spanish, Portuguese
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Comparisons

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Reviews and Ratings

(5)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Intuitive Multi-Departmental Support: Several users have found the multi-departmental support in InvGate Service Desk to be fairly intuitive, allowing them to easily navigate through different departments and access relevant information.

Efficient Ticket and Request Management: Many users have appreciated the ability of InvGate Service Desk to automate and manage ticket and request processes efficiently. This feature has allowed them to streamline their workflows and improve overall productivity.

Flexible Reporting Capabilities: Users have praised the platform's reporting capabilities, mentioning that they can create custom reports according to their specific needs. The flexibility of these reporting features has enabled users to track performance, identify trends, and make informed decisions.

Limited customization capabilities: Some users have noted that InvGate Service Desk offers fewer options for customization compared to other solutions in the market, which may pose challenges for organizations with specific adaptation needs.

Slow technical support response and resolution time: Users have reported experiencing delays in receiving technical support responses and resolutions. For example, one user mentioned an incident where automation of maintenance notifications did not work properly, requiring multiple notifications to be created for different timeframes.

Lack of availability as a mobile app: Some users find it inconvenient that InvGate Service Desk is not available as a mobile app on Microsoft 365 or for iOS and Android devices.

Attribute Ratings

Reviews

(1-2 of 2)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
This application gave us incredible capabilities like a team-based ticket structure that allowed us to connect various organizational responsibilities for quicker issue resolution. They charge very affordable rates for their services. It is a very collaborative system that maintains communication between distant teams. We are saving time because of the user-friendly interface and the fact that team members aren't taking enough time to fully understand this technology.
  • Service Desk Analytics
  • Integrate With CMDB
  • Ticket Management
  • Ticket Management
  • Service Desk
  • Workflow Management
Incident and problem management (7)
92.85714285714286%
9.3
Organize and prioritize service tickets
100%
10.0
Expert directory
90%
9.0
Service restoration
90%
9.0
Self-service tools
100%
10.0
Subscription-based notifications
90%
9.0
ITSM collaboration and documentation
90%
9.0
ITSM reports and dashboards
90%
9.0
ITSM asset management (3)
90%
9.0
Configuration mangement
90%
9.0
Asset management dashboard
90%
9.0
Policy and contract enforcement
90%
9.0
Change management (3)
90%
9.0
Change requests repository
90%
9.0
Change calendar
90%
9.0
Service-level management
90%
9.0
  • This is very user friendly for my beginner team. To manage the tool.
  • This is easily accessible via mobile devices, allowing us to carry out a variety of tasks while out of the office and saving time.
  • Can easily replicate organization structure and customize our workflows.
January 29, 2020

3 years with InvGate

Kevin Smith | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Being used across the entire organization for HR, IT, Facilities, and MFG requests for changes. It solves the issue of having one spot to request assistance in one of the above areas that were needed by employees.
  • Set-up of system.
  • GUI is user-friendly.
  • The database for back-end is clunky and cryptic, and it is very hard to access data.
  • The reporting functions are really lacking.
This is well suited for someone who is looking for a basic help desk system (like we were). This product will get you out the door, but after owning it for several years now we have begun to look for more. The hardest part is that you cant get to raw data to use with other BI tools. If you want major customizations you will be limited.
Incident and problem management (7)
31.428571428571427%
3.1
Organize and prioritize service tickets
50%
5.0
Expert directory
10%
1.0
Service restoration
10%
1.0
Self-service tools
20%
2.0
Subscription-based notifications
70%
7.0
ITSM collaboration and documentation
50%
5.0
ITSM reports and dashboards
10%
1.0
ITSM asset management (3)
6.666666666666666%
0.7
Configuration mangement
10%
1.0
Asset management dashboard
10%
1.0
Policy and contract enforcement
N/A
N/A
Change management (3)
6.666666666666666%
0.7
Change requests repository
10%
1.0
Change calendar
N/A
N/A
Service-level management
10%
1.0
  • Upfront, it had a very good ROI compared to a homegrown system that was being used.
  • Allows users to submit issues to get MFG back up and running.
  • BMC Track-It!
At the time of comparison, InvGate had a better price and way quicker set-up time to get it up and running.
This is one area where they need a lot of help, especially for being selling an ITSM. The service desk is located in Brazil, and they have very few individuals that speak English. Multiple updates over the year have broken the language of the system and tickets have come out in a foreign language. Support is unable to fix issues that occur where downtime occurs. Updates are too fast. Revisions happen 3-4 a week.
200
All departments use it!
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