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injixo

injixo
Formerly InVision WFM

Overview

What is injixo?

injixo (formerly InVision Enterprise WFM) is a call center workforce management application from the German company InVision Software.

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Recent Reviews

TrustRadius Insights

Versatile scheduling: Reviewers praised the versatility of injixo's software for its shift management capabilities on a daily, weekly, and …
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Pricing

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What is injixo?

injixo (formerly InVision Enterprise WFM) is a call center workforce management application from the German company InVision Software.

Entry-level set up fee?

  • No setup fee

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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Software Preview - injixo Workforce Management

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Product Details

What is injixo?

injixo Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Versatile scheduling: Reviewers praised the versatility of injixo's software for its shift management capabilities on a daily, weekly, and monthly basis. Several users have stated that they find it easy to forecast requirements based on data inputs from call handling platforms.

User-friendly interface: Many reviewers appreciated how easy it is to learn and use injixo's software. They specifically enjoy the simplicity of the user interface and the ability to view individual and team schedules to plan for workload efficiently.

Customizable policies: The ability to customize labor laws according to their company's policies has been highly commended by several reviewers. They appreciate being able to prepare, analyze, and schedule a call center team while accommodating various variables without running afoul of any legal restrictions.

Unreliable integration: Some users have expressed frustration with the software's reliance on other programs which can be unreliable, such as PDF reports that are reported to be temperamental. This has impacted their productivity and caused delays in completing tasks.

Poor readability: A number of reviewers have highlighted issues with the calendar's readability, stating that some text is difficult to distinguish. Additionally, fonts can be too small and hidden in other tabs, making it hard to read important information and causing frustration for users.

Slow performance: Many users have reported that the software is slow and takes a long time to transition between functions, impacting their productivity. They find this frustrating and believe it could be improved.

Users commonly recommend Injixo for its versatility in managing workforce across different locations and teams. They appreciate the ability to create skill sets to distinguish staff competency levels and their impact on overall productivity. Additionally, users find it beneficial that Injixo can feed stats to another program for efficient forecasting.

Injixo is often recommended for phone tech support as a simple and effective tool. Users appreciate its ease of use and effectiveness in this particular area.

Many users suggest that Injixo would be a great software for companies beginning their workforce management journey. They believe it provides valuable features and functionalities that can help streamline processes and improve efficiency.

For call centers, users highly recommend getting Injixo as it has the potential to revolutionize data, scheduling, and training. Its capabilities in these areas are praised by users who see it as an essential tool for optimizing call center operations.

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