ISL Light for unattended TVM management
We use ISL Light and ISL Always On for unattended remote management of our PC/Windows-based Ticket Vending Machines. Each new TVM …
Starting at $34.90 per month
View PricingOverview
What is ISL Light?
ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS.ISL Light…
Recent Reviews
Popular Features
- Screen sharing (33)9.090%
- Over-the-Internet remote session (33)8.686%
- File transfer (33)8.181%
- Multi-platform remote control (28)7.878%
Reviewer Pros & Cons
Pricing
Cloud
$34.90
Cloud
per month
Self-Hosted
$44.90
On Premise
per month
Pay-per-Use (500 minutes)
$125
Cloud
per year
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.islonline.com/pricing/?utm_…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $34.90 per month
Features
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Product Details
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- Competitors
- Tech Details
- FAQs
What is ISL Light?
ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS.
ISL Light allows the operator to invite a client to join a support session by typing in a unique session code, or to start the remote support session directly from live chat software. The software is translated in 28 languages and used across a range of industries that includes banking, government, insurance, and healthcare.
Key features include screen sharing, unattended access to remote computers, permission management, chat messaging, session recording, file transfer, WakeOnLAN, RDP routing. The product is subject to high-security standards and provides two-factor authentication and AES 256-bit data encryption.
ISL Light can be deployed as a cloud service or as an on-premise solution. The license does not limit the number of users, installations or the number of clients users connect to.
ISL Light Features
Remote Administration Features
- Supported: Screen sharing
- Supported: File transfer
- Supported: Instant message
- Supported: Secure remote access with Smart Card authentication
- Supported: Access to sleeping/powered-off computers
- Supported: Over-the-Internet remote session
- Supported: Initiate remote control from mobile
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Session record
- Supported: Annotations
- Supported: Monitoring and Alerts
- Supported: Multi-platform remote control
Additional Features
- Supported: RDP Routing
- Supported: White labeling
- Supported: Reports
- Supported: Multi-monitor support
ISL Light Screenshots
ISL Light Video
ISL Light - Remote Desktop Software
ISL Light Integrations
ISL Light Competitors
ISL Light Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Windows Phone |
| Supported Countries | United Kingdom, United States, Canada, Australia, Europe, Japan, Singapore, Switzerland, Israel, Middle East |
| Supported Languages | English, Italian, German, Spanish, French, Dutch, Danish, Japanese, Chinese, Slovenian, Swedish, Portuguese, Brazilian, Polish, Hindi. Hebrew, Arabic, Russian, Czech |
Frequently Asked Questions
ISL Light starts at $34.9.
Reviewers rate Screen sharing highest, with a score of 9.
The most common users of ISL Light are from Small Businesses (1-50 employees).
ISL Light Customer Size Distribution
| Consumers | 1% |
|---|---|
| Small Businesses (1-50 employees) | 45% |
| Mid-Size Companies (51-500 employees) | 39% |
| Enterprises (more than 500 employees) | 15% |
Comparisons
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Reviews and Ratings
(58)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
ISL Light is a versatile software that offers numerous use cases for remote technical support and assistance. Users from various industries and organizations have found value in its features and functionalities. The software is extensively used by technical departments and individuals across companies to connect remotely with customers' computers, providing help and troubleshooting devices. It serves as a reliable tool for on-demand support, where clients can enter a support code on a website and download an EXE file for remote control. Additionally, it functions as an unattended access method for clients' servers, acting as a backup remote-access solution. Users appreciate the ease of use and effectiveness of ISL Light in supporting customers throughout North America, solving their problems remotely and saving time and travel costs.
The software's usage extends beyond technical support teams; it is embraced across organizations during the pandemic, enabling employees to access work computers from home. It proves to be invaluable for IT services companies, offering IT support to small and medium-sized businesses. Furthermore, ISL Light finds application in the field of greenhouse automation systems, assisting remote growers in addressing IT issues. The platform earns users' trust through its fast and reliable performance, supplemented by excellent online support. Whether it's serving external customers or internal colleagues, ISL Light caters to specific problems with its ability to provide remote solutions.
Notably, the software goes beyond customer support; it plays a role in workshops, development discussions with clients, making remote presentations, managing multiple connected users, and facilitating daily work. Its intuitive interface garners praise from users, who find it simple yet pleasant to navigate. With regular updates and cross-platform compatibility, ISL Light continues to enhance user experiences. Those seeking remote access solutions vouch for ISL Light's efficacy in resolving IT issues promptly without the need for physical intervention or extended phone-based support. From supporting end users to controlling production systems and working PCs from home, ISL Light proves versatile in different scenarios. Moreover, its cost-effectiveness, stability, and support for various operating systems contribute to its popularity.
The product has been particularly beneficial in times of crisis, such as during the COVID-19 pandemic, where it allows schools and non-profit organizations to provide remote access to computers. Users appreciate the software's ability to be installed on multiple devices and facilitate communication in different languages. Overall, ISL Light serves as a reliable tool for remote technical support, proving invaluable across industries and organizations, with users highlighting its ease of use, reliability, and time-saving capabilities.
Availability: Users have consistently praised the availability of the software, with many stating that it has been accessible on systems at all times. This has been a major advantage for users, as they can access the software even when they are not physically present.
Simplicity of User Interface: The simplicity of the user interface has received high appreciation from users, who mention that they do not need to read any manuals to effectively use the software. This user-friendly interface allows users to navigate and utilize its functions without any difficulty.
Wide Range of Options: Many reviewers have mentioned that the software provides a wide range of options, allowing them to easily view system status information such as CPU, memory, and disk space. This feature enhances their ability to monitor and manage their systems efficiently.
Configuration and Customization Interface: Some users have found the configuration and customization interface to be opaque, making it difficult to understand and navigate. They mentioned that it would be beneficial if the interface was more intuitive and user-friendly.
Chat Functionality: Several reviewers have mentioned that the chat interface for talking to clients is too simplistic and lacks advanced features. They suggest enhancing its functionality by adding options such as file sharing, screen sharing, or video conferencing capabilities.
'Always On' Machine Status Information: A number of users have expressed frustration with the inability to view 'always on' machine status information without explicitly connecting, which they find inconvenient. They recommend having a dedicated section or dashboard where users can easily check the status of their machines without having to establish a connection.
Attribute Ratings
Reviews
(1-25 of 35)Companies can't remove reviews or game the system. Here's why
April 22, 2024
ISL Light for unattended TVM management
Score 10 out of 10
Vetted Review
Verified User
We use ISL Light and ISL Always On for unattended remote management of our PC/Windows-based Ticket Vending Machines. Each new TVM installed has a hard drive with clone of our core software platform, inluding the ISL Always On application.
- Grouping and naming of remote computers
- Access right management
- Unattended deployment and operation
- Sorting computer list by online/offline status
April 17, 2024
A ready solution
Score 10 out of 10
Vetted Review
Verified User
I used ISL Light when I was on vacation abroad without my company laptop, and my colleague needed help solving a broken data pipeline. Considering my distance and my otherwise mediocre internet connectivity experience there, I was astonished at how smooth the ISL Light remote desktop experience was! It's also dead simple to use. I still prefer to vacation without my company laptop.
- ease of use
- smooth remote desktop
- security
April 08, 2024
ISL Light
Score 10 out of 10
Vetted Review
Verified User
ISL Light is used in our company mainly for two purposes:
- for connecting to our clients to deliver remote support services and
- for our employees to remotely connect to their work computer from home.
We've been using ISL Light for a few years now and it has because a vital program in our day-to-day activities. While ISL Light is easy to use, it still has powerful features that really improve our remote support process.
- for connecting to our clients to deliver remote support services and
- for our employees to remotely connect to their work computer from home.
We've been using ISL Light for a few years now and it has because a vital program in our day-to-day activities. While ISL Light is easy to use, it still has powerful features that really improve our remote support process.
- Remote management of computers
- Remote support
- Fast and reliable
- User friendly
- White label
- File transfers could be more user friendly
April 05, 2024
A great purchase that I'd recommend to anyone!
Score 10 out of 10
Vetted Review
Verified User
We use ISL Light across all of our organisation for remote access and support.
- Reliability
- Remote management of computers
- Fast and very good quality of remote screen
- Easy to use
- Quick and helpful support
- Limited user administration
Score 10 out of 10
Vetted Review
Verified User
We use ISL Light daily as we are using it to offer remote support to our customers. We even have customized connection field on our web page so it is easier to access for our customers. It is litteraly constantly in use. Other use is for employees to safely access their work computers from home or other locations. We cannot imagine our day to day operations without ISL Light.
- Remote support
- Remote management of computers
- Easy installation for users, they enter the code at beginning of the proccess and that is it
- Very fast and very good quality of the remote screen
- When app opens on customers side it could display more clearly that is already connecting as some of the users do not see that and try to enter the session code again.
- Some edge problems, we have a PC with AMD 3400G processor and ISL does not want to work there.
April 02, 2024
ISL Light
We use it to offer remote support to our customers and do remote maintenance of our business customers their devices. We also use the webchat function to communicate with customers and help them remotely. So the product addresses the business problems related to remote support and remote maintenance of our customers.
- Connect with whatever Windows based device
- Allow management of files remotely
- Stable connections and high performance
- Great support
- The option to disable keyboard/mouse during session
- Whitelabel functionality - customize how it looks even further
- Better Wake-on-Lan support
July 25, 2023
Always reliable, always On.
Score 10 out of 10
Vetted Review
Verified User
We use ISL Light in support of all our staff who work across a large area, some in remote locations. ISL Light allows us to remotely deal with IT issues as well as assist in providing training. Since the pandemic begun it has accelerated our work from home strategy and ISL has been invaluable in that regard. There was no need to get all staff to bring their equipment into the office. We could just provide them a remote session link and install the software they would need to continue working. From an administrators point of view, its perfect. Easy to use and expand and has the added bonus of working on mobile devices from both an admin side and client. We have a mix of windows PC's and iPads and ISL has never failed in three years. Because the client software has such a small footprint it doesn't slow down the device its on and is hardly noticeable unlike similar products which also have ads. Definitely going to stay with this product. The only time i have ever needed to contact their support team has been to renew the licence, this should give you an idea of how reliable it is. Also when we have contacted them, they have been swift to respond. Keep up the great work!
- Small footprint
- Never fails
- Prompt Support
- Easy to use
- ios connection a bit finneky, but I suspect that is down to Apple rather than ISL Light
February 27, 2023
ISL Light just works
We use ISL Light across all of our organization. We offer remote support to our customers. If we can't solve the problem through the live chat (which is also included in the ISL Online license), we can start a remote desktop session with only one click directly from the live chat. The best thing is that in this case, our customers don't have to type in the session code. The software is easy to use, connects fast, and is reliable.
- a clean user interface, very user-friendly
- customization options
- great support
- User administration is a bit limited.
February 10, 2023
ISL Light - Great way to provide AlwaysOn access and support
Score 10 out of 10
Vetted Review
Verified User
We have several use cases for remote controlling software but the main objective with ISL Light was to centralize the management with permission controls to reach various clients in an effort to achieve higher grade security while at the same time provide a service to the organization that translates into ease of use. We have production employees relying on remote control to reach production systems, we have superusers needing to provide support to mobile devices in warehouses, CAD-users working from home controlling their job PC at work and an IT team that need remote control capability. With clients ranging from Win XP-Win 11, Android and iOS and the need of unattended access. The ISL Light solution is a cost effective and stable.
- Ease of use UI
- Stable remote control
- Permissions and user management
- Quick and helpful support
- Lackluster Mobile device control (Android)
- Invite another operator to session is awkward to use
- File transfers method feels dated
December 01, 2022
Good advantages of ISL Light :)
As a turnkey greenhouse project company, we support remote growers/technical guys to control better greenhouse automation systems and solve IT problems. After the 10 years that I have used ISL products, I can say it is a trustable platform, fast, without server problems, and has perfect online support. I strongly recommend using ISLonline products.
- unattended login
- fast and stable server
- share login / computer
- global password
- better to put my company logo in customer service box
- directly can call via login page when connect to customer's computer
- make easier for unprofessional person to use tunnel to access like remote desktop
- chat in login box which appear in customer screen
November 07, 2022
ISL Light: lightweight and easy-to-use remote control software for any professional
Score 9 out of 10
Vetted Review
Verified User
I am using ISL Light to help out my customers with IT related support-questions. While on the phone, I can directly give them a short-code which they enter on my company website: the remote control part of ISL Light pops up on my computer and I can take over control a few seconds later. Very easy for me and very easy for the customer.
- Easy to use from a client specific
- Branding/integration on personal website, for easily initiating remote control
- Ideal for small businesses, but ready for growth as well
- Competitive pricing
- More pay-per-use credit options
November 11, 2021
ISL, the best product for remote control
Score 10 out of 10
Vetted Review
Verified User
Our experience with the ISL product is fantastic. It helps us to support our users. The intercace is simple and very pleasant. I recommend the product 100 percent. Since we use the ISL Online Server 'Corporate' version, we forget the number of connected users, thus facilitating daily use to carry out our work in the most appropriate way.
- Simple user interface
- Integration with browsers
November 02, 2021
Does exactly what I need it to do securely and for a good price
ISL Light is primarily used by our technical support team to access remote client systems and aid them with technical issues.
- Always available on systems where a user may not always be present
- Easy to view system status information including CPU, memory, disk space
- File transfer between systems works quickly
- The configuration and customization interface is very opaque
- The chat interface for talking to the client is very simplistic
- Does not allow viewing of 'always on' machine status information without explicitly connecting
September 29, 2021
Best in its purpose
We are 100% satisfied with ISL solutions and their helpdesk. App also works like charm on Android devices. ISL Light saved a lot of time for us and our customers in several fields. Last year we had a big project ahead and ISL saved a lot of time for preparation and solving critical topics in the IT field. It helped transparently finish all tasks within planned timeline. Keep up the good work ISL Light team!!!
- Off-site help
- Remote support
- Ease of use
- Simple Always-ON app
- Mobile support
- to be on Ninite download page
We use ISL to support our customers in our business system. When we are not able to support them by phone or mail we use ISL to connect to the customer's computer, to help them resolve their problem. In some cases, this is the only way we have to help the customer from a distance.
- Simple interface
- Many usable functions
- To connect/download to ISL is often a problem for customers with little IT knowledge. A simpler way for the customer to connect would be nice.
We use ISL Light mainly for connecting to customers computers remotely to either help customers with different cases or troubleshoot the devices itself. We also sometimes connect different computers to finish tasks easier. It is used mainly by the technical department but also by individuals across the whole company.
- Availability
- Simplicity
- Available Options
- Easier Implementation in Microsoft Intune
- Configuration for Microsoft Autopilot to ensure a No-Touch-Policy
June 15, 2021
Easy, fast remote support and unattended access
Score 10 out of 10
Vetted Review
Verified User
We use ISL Light every day to support our clients throughout North America. We also use it to connect to our office computers from remote locations. To support clients, we use both Unattended Access (no limit on a number of supported computers) and screen-sharing by providing an access code to a client.
- Extremely fast screen refresh while screen-sharing
- Easy and fast for clients to connect with us: click a button and enter a code
- Highly compatible with all the computers and software we connect to
- It is hard to come up with areas for improvement. It just works!
- Perhaps the Chat function could be enhanced a bit.
- Their tech support is hardly ever needed - nothing to complain about there!
June 14, 2021
Secure remote support matters
We are using ISL on-premise daily, to support our client remotely. In most cases, we are using ISL as on-demand support by sending our clients to our website to download EXE files or sometimes we send links by email.
- I love logging in after rebooting a client's computer.
- UAC is easy to control (our clients are not local admins).
- It is simple to use.
- Our whole team agreed it was right decision to move to ISL.
- ISL fits all our needs.
Score 10 out of 10
Vetted Review
Verified User
ISL Light is a great platform which is simple to use for us and our clients. Without it, our support system would take at least five times more time than now. Product updates are regular and cross-platform is working like charm. The ISL Light team is very responsive and the fastest support that we know. Great product!
- Multi-display view and remote control
- File transfer
- Chat
May 21, 2021
ISL Light in the eyes of an small MSP owner
Score 9 out of 10
Vetted Review
Verified User
Our whole team uses ISL Light in the past few year years, to support our clients remotely.
We use it in 2 different ways:
We use it in 2 different ways:
- On-demand support (sending our clients to our website to enter a support code that our engineers provide them with, which triggers a download of an EXE file for the client to run and allow us to remotely control their computer/ cell phone.)
- Un-attendant (we install an agent that runs as a service on some of our clients servers, and we use it as a backup remote-access method, in case our RMM software remote access doesn't work.
- Allow remote control of Windows, Mac, Android and iOS
- Automatically record support / remote sessions
- Allow UAC easy control remotely
- Auto-recognize the OS of the client, to download the correct remote file for them to execute
- Very fast connection speed (initial connect, and on-going session speed)
- Allowing us to use our own website AND the islonline.net in case there are issues
- Speed of support team
- Better security on the un-attendant EXE creation where it must save the password in plain text
May 09, 2021
ISL Light: A helpful and precious tool
Score 10 out of 10
Vetted Review
Verified User
On behalf of the Union of the Blind and Partially sighted of Slovenia we would like to evaluate the ISL Light remote connectivity program. During a period of more than one year, this solution has become a precious tool for us. We offer technical support and education to our members. In COVID times this has been almost impossible without remote help provided by ISL Light.
- Very fast and reliable solution
- Intuitive concept
- Dashboard for unattended computers
- NVDA speech synthesis used by visually impaired users does not work.
May 02, 2021
Awesome RDP
Score 10 out of 10
Vetted Review
Verified User
it is being used daily between myself and a few other people within the company.
The product is used to remotely connect, diagnose and fix problems with our client machines rather that dispatching staff to go and fix the problem in person.
The product is used to remotely connect, diagnose and fix problems with our client machines rather that dispatching staff to go and fix the problem in person.
- Speed
- Ease of use
- Cost
- I genuinely have no issues
April 01, 2021
Very useful tool for working during the pandemic
Score 9 out of 10
Vetted Review
Verified User
It is being used by the whole organisation. Because of the pandemic we can't go to our offices and thus can't access our work computers. ISL Light enables us to access office computers from home.
- Access to my work computer. Not just to my email but also to all the files on the different servers.
- The software is very stable. It allows me to work without communication problems.
- It is very simple to use. I didn't have to read any manuals to be able to use it.
- It is not full screen/it should be a more responsive design.
- When I start a new session biometric password is not accepted and I have to type in my username and password.
April 01, 2021
reliable, cost-effective tool for occasional use
Score 10 out of 10
Vetted Review
Verified User
using isl light across the whole organisation, support for the users
- it works reliable
- it is easy to use for the supported users
- the support from the isl light provider is very good
- it is cost-effective, if you don't need it so much
- it is suitable for my use
- payment is possible without credit card
Score 10 out of 10
Vetted Review
Verified User
ISL Light can nicely be used when I make presentations of some goods to clients remotely. You can find that you can connect to clients showing your desktop screen very quickly through ISL Light. This tool can be used as sales support tool, for sure.
- Very nice for remote product presentation with live demo.
- Very easy to use.
- Very fast responding.
- Very fast when you use file transfer even with huge sized file.
- I prefer to change audio quality setting.
- It would be good if it was possible to change video quality setting to high definition.