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TrustRadius
isolved

isolved

Overview

What is isolved?

isolved is a SaaS-based, cloud-resident Human Capital Management (HCM) solution that provides Payroll, HR, Benefits Administration, Time & Attendance, Talent Management and Compliance. Employers have the ability to schedule an upcoming shift, view overtime levels, run a customized report,…

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Recent Reviews

Isolved Review

10 out of 10
March 22, 2024
We have implemented it for all 4 companies. We primarily use it for time tracking, payroll, benefits, and Human Resources. It is helping …
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isolved Review

10 out of 10
March 18, 2024
isolved is a one stop shop! From anything from HR to payroll; isolved's got you covered! They are quick to respond to anything that you …
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Pretty good

10 out of 10
March 15, 2024
Incentivized
We use it for everything, but we are also reselling to other companies. We utilize share and perform we use general ledger for exports we …
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isolved Review

10 out of 10
March 13, 2024
We use isolved for our weekly Payroll needs as well as for our WOTC tax program and electronic onboarding. isolved has saved us time (and …
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Outsourced Payroll

7 out of 10
January 15, 2024
We are a third-party provider of accounting and payroll services, we utilize isolved to process payrolls for multiple companies with …
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isolved-Payroll

10 out of 10
January 05, 2024
Our organization uses isolved for all our payroll and timekeeping. We also use it for benefit enrollment and tracking. Having everything …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Direct deposit files (149)
    8.5
    85%
  • Pay calculation (149)
    8.4
    84%
  • Update personal information (138)
    8.1
    81%
  • View and generate pay and benefit information (144)
    8.0
    80%

Reviewer Pros & Cons

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Pricing

View all pricing

isolved

$4.00

Cloud
Per Employee Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7.1
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

7.7
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7.2
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

7.9
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

8
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

7.5
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

7.5
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

7.7
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

7.4
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

7.6
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

7.9
Avg 7.7
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Product Details

What is isolved?

isolved is an HCM technology leader, providing software and services to meet the needs of HR, payroll, and benefits professionals. From talent acquisition to workforce management to talent management, isolved solutions are delivered directly or through its HRO partner network to more than 6 million employees and 168,000 employers across all 50 states. The isolved People Cloud platform automates the entire employee experience by design, so that organizations can engage, empower, and energize their talent while freeing their People Heroes to exceed their goals and grow their careers.

isolved Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

Asset Management Features

  • Supported: Tracking of all physical assets
  • Supported: Asset issue and transfer management
  • Supported: Asset return
  • Supported: Warranty and after-sales status maintenance contract tracking

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

isolved Videos

isolved People Cloud
isolved Culture

isolved Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web

Frequently Asked Questions

isolved is a SaaS-based, cloud-resident Human Capital Management (HCM) solution that provides Payroll, HR, Benefits Administration, Time & Attendance, Talent Management and Compliance. Employers have the ability to schedule an upcoming shift, view overtime levels, run a customized report, preview payroll in real time, write a performance report for a peer or elect benefits.

ADP Workforce Now, Paylocity, and Paycor are common alternatives for isolved.

Reviewers rate Direct deposit files and View job history highest, with a score of 8.5.

The most common users of isolved are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(270)

Attribute Ratings

Reviews

(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
We utilize isolved as a comprehensive HRIS system for our employees. When I started with the company, it was strictly used for payroll processing only but we have evolved the system to include onboarding, benefits administration, time and attendance, expense management, and yearly goals so that it can be a "one-stop shop" for our employees.
  • It provides many customizable features and reports.
  • The company keeps me up to date on the latest changes in the industry.
  • It is always looking to implement new features to help keep the HRIS system whole.
  • The customer service response needs to be better. All representatives are friendly to work with but from time of submission of the issue to resolution averages about a week, perhaps more.
  • With new launches, the "bugs" in the system always require troubleshooting. This is fine but this leads to longer response times as the CSR team hasn't been trained on how to fix them.
  • We have had lots of issues of who to go to for what issues, which also leads to the lag time in responses. We follow the protocol, only to find out our contact is no longer with the company or was on vacation. Again, this is what causes a lot of our delays in having any issues addressed and resolved.
I think the isolved system is great in the sense that there are many functions and things I can custom tailor to my company and our needs. We continue to grow and invest with the company each year and do look forward to working with them into the foreseeable future. The biggest issue, however, is when something does go wrong or I need a best practices clarification, the response time on getting to the right person to assist me has been very underwhelming. I have learned to ask questions immediately as they come up so it allows ample time for them to route to the right person before they become a critical need.
  • Payroll functionality first and foremost.
  • Benefits Administration has been a huge improvement for our HR team, especially during open enrollment.
  • The accuracy of reports.
Human Resource Management (3)
83.33333333333334%
8.3
Employee demographic data
80%
8.0
Job profiles and administration
80%
8.0
Workflow for transfers, promotions, pay raises, etc.
90%
9.0
Payroll Management (5)
82%
8.2
Pay calculation
100%
10.0
Benefit plan administration
70%
7.0
Direct deposit files
100%
10.0
Salary revision and increment management
100%
10.0
Reimbursement management
40%
4.0
Leave and Attendance Management (3)
70%
7.0
Approval workflow
80%
8.0
Balance details
60%
6.0
Annual carry-forward and encashment
70%
7.0
Employee Self Service (4)
87.5%
8.8
View and generate pay and benefit information
90%
9.0
Update personal information
100%
10.0
View job history
80%
8.0
View company policy documentation
80%
8.0
Asset Management
N/A
N/A
HR Reporting (2)
75%
7.5
Report builder
70%
7.0
Pre-built reports
80%
8.0
Integration with other HR capabilities
N/A
N/A
Performance Management (1)
60%
6.0
Performance plans
60%
6.0
Succession Planning
N/A
N/A
Onboarding (2)
80%
8.0
New hire portal
90%
9.0
Manager tracking tools
70%
7.0
Performance and Goals (3)
86.66666666666666%
8.7
Corporate goal setting
80%
8.0
Individual goal setting
80%
8.0
Line-of sight-visibility
100%
10.0
Recruiting / ATS
N/A
N/A
  • Overall, isolved has cut down on my manual production time by allowing employees to enter information on their own that I only have to monitor/approve.
  • However, the time needed to address any issues that arise eats up a fair amount of my day when these cases happen.
  • The ROI is higher than the increased workload when problems occur so overall it is worth the sometimes hassles.
34
Employees, Managers, Supervisors, Admins
6
Payroll and HR functionality, the Controller and various Finance staff as needed plus the CEO
  • Payroll
  • Benefits
  • Onboarding
  • Training Compliance
  • Company Asset Management
  • Records Retention
I don't see us moving anytime soon but the turnaround times for customer service inquiries is getting worse and worse.
No
  • Ease of Use
  • Other
We utilized a third party to set up iSolved and their hands on approach plus proximity to our offices was huge in that initial decision.
I would get referrals and speak to current clientele to understand the pain points before making a decision.
Everyone is very nice and good at their jobs however getting to the right person if it's a more complex question can sometimes take weeks.
I'm not aware of that being an option.
Yes
I have reported several bugs. The ones that have been resolved took months to do so while I still have others reported over half a year ago with no movement having taken place to my knowledge.
If I call with a simple payroll related question, the tier 1 customer service team is great at getting me a quick and correct resolution.
I think the system is very easy to use and intuitive for our employee needs. Our employees do like the AEE view much better than the classic.
  • Time Off Requests
  • Payroll Processing
  • Some reports
  • Yearly benefits set up
Yes
Our employees really love this feature as it's great for our employees who travel consistently for work.
No
  • N/A
  • A fix to the AEE
  • Better turnaround time
No
No
March 06, 2023

Taxes SIMPLIFIED!!!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use isolved for Time Clock, ACA Pro, Learn Pro, Payroll/HR, Benefits, Time, and Carrier Connections. I love the Quick Hire feature, its user friendly and really fast to enter new employees to payroll and benefits. ACA makes it simple so all is required is double check the benefits and process the rest is completed by isolved and 1095's are mailed to business in less than 72 hours. Learn Pro is great for employees and admins to learn and stay current with all the features. Benefits makes it simple to enroll employees and track for ACA. Overall its a great tool to have and makes tracking effortless. However, I am ALWAYS disappointed with the customer service reps, the turnover rate is high I seem to have new group every 3-6 months and they always make mistakes that cause so many issues with our accounting department. i Also don't like the changes and updates that take place in back end, as they don't notify us the customers and reports and access are missing then days and weeks are wasted trying to gain access or a solution.
  • Time and Time Clock feature is great
  • Benefits is great tool for open enrollment and new employee enrollment as well as termination.
  • Quick Hire is extremely fast to input new or rehire employee.
  • Updates on back end, remove access from certain features and functions without notification.
  • Reports go missing that are essential without notification.
  • Customer service Reps need to be extremely careful when making changes to rules and payroll changes cause issues with accounting in a huge negative way.
Enrollment and benefits are organized and ACA PRO makes tax part easy. Payroll tax is excellent makes it stress free and it always accurate if attention is need it is addressed by tax department ASAP. The W2, 945, and 1095 all are done on time and mailed out within 24-72 hours by FedEx for next day delivery. Strategic Team needs more training and need to have depth of customer knowledge, get to know your customer's company needs!!!!
  • Payroll
  • Time
  • Time Clock
Human Resource Management (7)
71.42857142857143%
7.1
Employee demographic data
100%
10.0
Employment history
N/A
N/A
Job profiles and administration
100%
10.0
Workflow for transfers, promotions, pay raises, etc.
100%
10.0
Organizational charting
100%
10.0
Organization and location management
100%
10.0
Compliance data (COBRA, OSHA, etc.)
N/A
N/A
Payroll Management (7)
45.71428571428571%
4.6
Pay calculation
100%
10.0
Support for external payroll vendors
10%
1.0
Off-cycle/On-Demand payment
10%
1.0
Benefit plan administration
100%
10.0
Direct deposit files
100%
10.0
Salary revision and increment management
N/A
N/A
Reimbursement management
N/A
N/A
Leave and Attendance Management (2)
30%
3.0
Balance details
60%
6.0
Annual carry-forward and encashment
N/A
N/A
Employee Self Service (3)
66.66666666666667%
6.7
View and generate pay and benefit information
100%
10.0
Update personal information
100%
10.0
View job history
N/A
N/A
Asset Management
N/A
N/A
HR Reporting (3)
66.66666666666667%
6.7
Report builder
100%
10.0
Pre-built reports
100%
10.0
Ability to combine HR data with external data
N/A
N/A
Integration with other HR capabilities
N/A
N/A
Performance Management (5)
N/A
N/A
Performance plans
N/A
N/A
Performance improvement plans
N/A
N/A
Review status tracking
N/A
N/A
Review reminders
N/A
N/A
Multiple review frequency
N/A
N/A
Succession Planning (4)
N/A
N/A
Create succession plans/pools
N/A
N/A
Candidate ranking
N/A
N/A
Candidate search
N/A
N/A
Candidate development
N/A
N/A
Onboarding (2)
100%
10.0
New hire portal
100%
10.0
Manager tracking tools
100%
10.0
Performance and Goals (4)
N/A
N/A
Corporate goal setting
N/A
N/A
Individual goal setting
N/A
N/A
Line-of sight-visibility
N/A
N/A
Performance tracking
N/A
N/A
Recruiting / ATS (7)
14.285714285714286%
1.4
Job Requisition Management
N/A
N/A
Company Website Posting
100%
10.0
Publish to Social Media
N/A
N/A
Job Search Site Posting
N/A
N/A
Duplicate Candidate Prevention
N/A
N/A
Applicant Tracking
N/A
N/A
Notifications and Alerts
N/A
N/A
  • For blue collar company it makes time cards are important
  • Tracking Benefits
  • Payroll weekly
Isolved has more options and features that do not require calling customer service to complete special tasks. Whereas ADP doesn't grant access to many features needed for payroll.
3
Managers and HR
  • Payroll
  • time card
  • Taxes
  • Clocking in on personal devices
  • Employees has access to their payroll records at their finger tip
  • HR feature is always updating
  • Benefits feature
  • Retirement feature
Depends on the price increase.
Yes
Dynamics, payroll and time card was done inhouse and needed to upgrade to cloud services.
  • Price
  • Product Features
Payroll and timecard feature is really important in blue collar industry where payroll is done weekly and to make it easier for managers to track employee.
I would look into price of the different packages and evaluate if its what best for my employees and hoe it helps the company.
  • Implemented in-house
Yes
Not present at the time
Change management was minimal
  • Setting rules for time card
  • payroll features
It wasn't finished and there was lack of communication.
  • Online Training
  • No Training
Self guided training, had to watch videos to learn to do tasks. Had to pick out specific topics to learn about features to complete tasks.
The product is complicated and cannot be learned with doing video tutorials.
It fits our company well.
No
No - there is no facility to customize the interface
Yes - we have added extensive custom code
Rules for time cards
no
West Strategic team that I have currently is not trained properly and while they help solve one problem but hey create 3 others that impacts our accounting department.
No, if the product works why would we need to purchase premium.
Yes
No still a work in progress
Yes when I had a w hole separate team, 9/2020 to 12/2021 i had best support and as of 2022 its gone downhill enhance 2023
It is complicated if the user is not familiar with Isolved, after 3 months of intense use the platform is easy.
  • Time card
  • Benefits
  • ACA
  • Payroll
  • Locking Time Card
  • Committing Time Card
Yes
Works well most time unless during upgrades then the function slows down.
Different rolls in the company can access for detailed reports needed for that department.
Always ready to go.
Reports are always available immediately.
  • Carrier for benefits
not at this time
  • ETL tools
If the integration team is good then the process will be excellent.
NA
I year term and 2 months notice if not renewing
no
Yes
Various unexpected impacts that made processing payroll difficult but support expediated payroll and it arrived on time.
  • Login on any device
  • No errors on time cards
  • Process payroll with ease
No
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The entire organization uses isolved in some fashion. Everyone (including salaried employees) uses the time clock to punch in and out. Some use the physical time clock and some have permission to enter online. The HR and payroll teams use isolved for employee management, payroll, benefits, and COBRA. Reports are utilized to create data for our simple IRA reporting and FSA reporting.
  • Accurate data
  • Great customer service--there was a recent situation where MN has a new assessment for federal loan assessment effective 1/1/21, but we weren't notified of this assessment. Our relationship manager proactively identified the additional cost, let us know that we may receive a tax notice for the undercalculated cost of $9.50, but has already taken care of the issue.
  • Good report writing--easy to create new reports for just the exact data we need
  • Before our current relationship manager, we didn't have any proactivity on our account, and there were problems with getting issues resolved. Our current relationship manager is all over the account and whenever we have any problems, she makes sure the right resource is identified to get it fixed immediately.
  • When the ARPA plan went into effect, there was a delay for when isolved fully adapted it. We had reached out before it was ready.
I have been very pleased with the overall customer service, correct data, and ability to customize for our needs. So much better than ADP (our previous provider). I love that it's a singular resource that handles time clock, payroll, HR, benefits, COBRA, and ACA reporting. Nobody else handled ACA reporting in that first year, but isolved stepped up to the plate.
  • Payroll
  • Benefits
  • Human resources
Human Resource Management (6)
88.33333333333334%
8.8
Employee demographic data
100%
10.0
Employment history
100%
10.0
Job profiles and administration
60%
6.0
Workflow for transfers, promotions, pay raises, etc.
80%
8.0
Organization and location management
90%
9.0
Compliance data (COBRA, OSHA, etc.)
100%
10.0
Payroll Management (7)
85.71428571428571%
8.6
Pay calculation
100%
10.0
Support for external payroll vendors
N/A
N/A
Off-cycle/On-Demand payment
100%
10.0
Benefit plan administration
100%
10.0
Direct deposit files
100%
10.0
Salary revision and increment management
100%
10.0
Reimbursement management
100%
10.0
Leave and Attendance Management (3)
100%
10.0
Approval workflow
100%
10.0
Balance details
100%
10.0
Annual carry-forward and encashment
100%
10.0
Employee Self Service (4)
75%
7.5
View and generate pay and benefit information
100%
10.0
Update personal information
100%
10.0
View job history
100%
10.0
View company policy documentation
N/A
N/A
Asset Management
N/A
N/A
HR Reporting (3)
100%
10.0
Report builder
100%
10.0
Pre-built reports
100%
10.0
Ability to combine HR data with external data
100%
10.0
Integration with other HR capabilities
N/A
N/A
Performance Management (5)
N/A
N/A
Performance plans
N/A
N/A
Performance improvement plans
N/A
N/A
Review status tracking
N/A
N/A
Review reminders
N/A
N/A
Multiple review frequency
N/A
N/A
Succession Planning (4)
N/A
N/A
Create succession plans/pools
N/A
N/A
Candidate ranking
N/A
N/A
Candidate search
N/A
N/A
Candidate development
N/A
N/A
Onboarding (2)
N/A
N/A
New hire portal
N/A
N/A
Manager tracking tools
N/A
N/A
Performance and Goals (4)
N/A
N/A
Corporate goal setting
N/A
N/A
Individual goal setting
N/A
N/A
Line-of sight-visibility
N/A
N/A
Performance tracking
N/A
N/A
Recruiting / ATS (7)
N/A
N/A
Job Requisition Management
N/A
N/A
Company Website Posting
N/A
N/A
Publish to Social Media
N/A
N/A
Job Search Site Posting
N/A
N/A
Duplicate Candidate Prevention
N/A
N/A
Applicant Tracking
N/A
N/A
Notifications and Alerts
N/A
N/A
  • Lower cost than ADP with greater accuracy and customer service. Couldn't ask for more!
ADP--horrible customer service, inaccuracies.
We left ADP to utilize isolved.
114
All staff - utilize for time punches - can also self-serve with obtaining pay stubs and W2s
Accounting - pull reports for journal entries
Payroll - enter new employees; track loans, benefits, deductions, etc
Human Resources - new employees, I-9, etc
3
Director of Finance/Human Resources - overall full knowledge of iSolved including employee maintenance, benefits, payroll processing, reporting
Human Resources Supervisor - full knowledge of benefits and reporting
General Ledger Accountant/Payroll - full knowledge of employee benefits, benefits, payroll procesisng
  • Time tracking
  • Payroll processing
  • Benefits tracking
  • COBRA
  • Now implementing - departments and getting reports to break it all down
  • unknown - depends on what new features come out
I've been very happy with iSolved over the past 7 years. Always pro-active with new technology and services.
Yes
ADP - their accuracy was not exact and their customer service was horrendous.
  • Product Features
  • Product Usability
Great technology and the seamless time entry to payroll processing.
n/a
  • Implemented in-house
No
Change management was minimal
  • No issues - the iSolved employee walked me through the entire process
We had several meetings as we set up the program, but it was seamless for our employees.
  • Online training
  • in-person training
All over the phone, but it was comprehensive.
worked well
just right
none
No - we have not done any customization to the interface
No - we have not done any custom code
.
Tax response is a 1 (it could take months to get a response, if I get one at all), general response for issues with payroll processing is a 10, response for new services is a 3 (have had a ticket in for 2 weeks and we are still in the queue. One note - if I call for support I can get a person right away (only for payroll processing issues - I just get voice mail for tax)m, but if I email it could take hours or days to get a response.

Now that we have a true customer service rep, however, I can go to her for help and she is outstanding.
No - unaware of premium support.
No
.
All components are seamless - no double-entry required and easy to look up data.
  • Setting up new employees
  • Not easy, but comprehensive - benefits
  • none!
Yes, but I don't use it
We have grown by 50% since we started using iSolved, and its scalability is perfect.
It's always online, always available.
Quick, fast, accurate.
  • none
  • none
none
n/a
n/a
Gave a great demo, and followed up with a great product.
had a couple of questions post implementation and the salesperson was available to answer.
??
n/a - they were great
Yes
seamless - no downtime
  • moved from separate timekeeping software to fully integrated
  • we'll see when they come out
No
No
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The services that we utilize with isolved are payroll, HR, and flex spending. My department manages the employee information for HR-related reasons. Each employee also has access to their Kabel profile to access pay information.
  • Client relations is amazing.
  • Ease of access using the system.
  • Would like to see a little additional assistance when adding new company/locations.
  • Turn around time on non-priority items can be sometimes longer than a few weeks.
It is a great one-stop-shop for all things HR and payroll related.
Human Resource Management (7)
90%
9.0
Employee demographic data
90%
9.0
Employment history
90%
9.0
Job profiles and administration
90%
9.0
Workflow for transfers, promotions, pay raises, etc.
90%
9.0
Organizational charting
90%
9.0
Organization and location management
90%
9.0
Compliance data (COBRA, OSHA, etc.)
90%
9.0
Payroll Management (7)
90%
9.0
Pay calculation
90%
9.0
Support for external payroll vendors
90%
9.0
Off-cycle/On-Demand payment
90%
9.0
Benefit plan administration
90%
9.0
Direct deposit files
90%
9.0
Salary revision and increment management
90%
9.0
Reimbursement management
90%
9.0
Leave and Attendance Management
N/A
N/A
Employee Self Service (5)
90%
9.0
View and generate pay and benefit information
90%
9.0
Update personal information
90%
9.0
View job history
90%
9.0
View company policy documentation
90%
9.0
Employee recognition
90%
9.0
Asset Management
N/A
N/A
HR Reporting (3)
90%
9.0
Report builder
90%
9.0
Pre-built reports
90%
9.0
Ability to combine HR data with external data
90%
9.0
Integration with other HR capabilities
N/A
N/A
Performance Management
N/A
N/A
Succession Planning
N/A
N/A
Onboarding
N/A
N/A
Performance and Goals
N/A
N/A
Recruiting / ATS
N/A
N/A
isolved has done a great job making sure that their system is as good or better than other systems I have used before.
Acumatica, Microsoft 365 (formerly Office 365)
200
Primarily they utilize the self-service portal to review pay information
2
No, we will teach
  • Payroll
  • HR
  • Flex Spending
  • Monthly reports
  • Hr relations, quick & easy access
  • Time Tracking
I am giving a 9 rating. We are very happy with isolved.
Yes
Sage
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
What we gain by using isolved.
Unsure
  • Don't know
  • I was not employed with this company with isolved was implemented
I was not employed with the company when implementation was in process
  • Online training
I did not have in-person training
The help videos are great
It works well enough
None at the moment
No - we have not done any customization to the interface
No - we have not done any custom code
None
Occasionally the turn around time for notice resolution can take a few weeks
None
No
Onboarding a new company to our profile
Occasionally finding the correct report can be difficult
  • using New Hire Wizard
  • Employee Maintenance
  • Self-Service portal seems to have login issues for employees checking on pay info
Works very well. No complaints.
Unless it is after 5pm, I am always able to connect with a representative for assistance
Not too quickly. This could use some improvement maybe
  • None
  • No
  • File import/export
none
They listen and are knowledgeable
Very. They are always there if needed.
Unknown
none
Yes
yes
  • None
  • Unknown
No
Yes
People Services
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