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isolved

isolved

Overview

What is isolved?

isolved is a SaaS-based, cloud-resident Human Capital Management (HCM) solution that provides Payroll, HR, Benefits Administration, Time & Attendance, Talent Management and Compliance. Employers have the ability to schedule an upcoming shift, view overtime levels, run a customized report,…

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Recent Reviews

isolved review

10 out of 10
April 17, 2024
Incentivized
We use isolved for payroll processing for a small union roofing company of about 35 employees. Kathy is the best! She is responsive, kind …
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We love isolved!

10 out of 10
March 31, 2024
We mostly use isolved for payroll, onboarding, applicant tracking, and time clock. We wanted to bring all HR functions in house and …
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Isolved Review

10 out of 10
March 22, 2024
We have implemented it for all 4 companies. We primarily use it for time tracking, payroll, benefits, and Human Resources. It is helping …
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isolved Review

10 out of 10
March 18, 2024
isolved is a one stop shop! From anything from HR to payroll; isolved's got you covered! They are quick to respond to anything that you …
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Pretty good

10 out of 10
March 15, 2024
Incentivized
We use it for everything, but we are also reselling to other companies. We utilize share and perform we use general ledger for exports we …
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isolved Review

10 out of 10
March 13, 2024
We use isolved for our weekly Payroll needs as well as for our WOTC tax program and electronic onboarding. isolved has saved us time (and …
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Outsourced Payroll

7 out of 10
January 15, 2024
We are a third-party provider of accounting and payroll services, we utilize isolved to process payrolls for multiple companies with …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Direct deposit files (152)
    8.5
    85%
  • Pay calculation (153)
    8.5
    85%
  • Update personal information (141)
    8.2
    82%
  • View and generate pay and benefit information (147)
    8.0
    80%

Reviewer Pros & Cons

View all pros & cons
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Pricing

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isolved

$4.00

Cloud
Per Employee Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7.2
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

7.7
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7.2
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

8.1
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

7.5
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

7.5
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

7.6
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

7.4
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

7.6
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

7.9
Avg 7.7
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Product Details

What is isolved?

isolved is an HCM technology leader, providing software and services to meet the needs of HR, payroll, and benefits professionals. From talent acquisition to workforce management to talent management, isolved solutions are delivered directly or through its HRO partner network to more than 6 million employees and 168,000 employers across all 50 states. The isolved People Cloud platform automates the entire employee experience by design, so that organizations can engage, empower, and energize their talent while freeing their People Heroes to exceed their goals and grow their careers.

isolved Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

Asset Management Features

  • Supported: Tracking of all physical assets
  • Supported: Asset issue and transfer management
  • Supported: Asset return
  • Supported: Warranty and after-sales status maintenance contract tracking

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

isolved Videos

isolved People Cloud
isolved Culture

isolved Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web

Frequently Asked Questions

isolved is a SaaS-based, cloud-resident Human Capital Management (HCM) solution that provides Payroll, HR, Benefits Administration, Time & Attendance, Talent Management and Compliance. Employers have the ability to schedule an upcoming shift, view overtime levels, run a customized report, preview payroll in real time, write a performance report for a peer or elect benefits.

ADP Workforce Now, Paylocity, and Paycor are common alternatives for isolved.

Reviewers rate Pay calculation and Direct deposit files and View job history highest, with a score of 8.5.

The most common users of isolved are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(274)

Attribute Ratings

Reviews

(26-50 of 170)
Companies can't remove reviews or game the system. Here's why
January 02, 2024

Payroll Process

Score 8 out of 10
Vetted Review
Verified User
Incentivized
It's a great benefit for us to not be paying payroll taxes and have tax experts we can go to instead. Also, not having to print and ship our own payroll checks to 20 clients is a time saver that allows us to work on other items for our clients.
December 15, 2023

Why I like isolved

Score 10 out of 10
Vetted Review
Verified User
Incentivized
The customer service is great. The team members are always very helpful and pleasant to work with. If there is something they are not able to help with, they will go to another member or department for assistance.

I feel like I am being pushed to purchase other products or platforms quite often.
December 09, 2023

Overall, Great Product

Score 8 out of 10
Vetted Review
Verified User
Self-service changes have made it hard for our employees to reset their passwords when needed. We often have to wait several days for a customer service rep to do the reset since access was removed from clients in early 2023. We are also the middle man between the service rep and the employee for self-service resets which hinders the process. Payroll processing is super simple and easy to get done. Employee changes are also easy to manage and see the history of.
December 08, 2023

Great Payroll Software

Score 8 out of 10
Vetted Review
Verified User
Incentivized
The website is easy to use and "clean" looking. My biggest issue is when employees can't get logged in to self serve. The only thing I can do is put a ticket in and wait for someone to send a new link to the employee. If the employee does not check their email in time, the link expires and the process has to start all over. I also have issues with employees changing their phone number and not changing it in their self serve so then they can't do the second verification step. That initiates another ticket from me. If the employer is not going to have the ability to be more helpful with this process, then I feel the employee should be allowed to contact isolved directly so that I'm not a "middle man".
December 05, 2023

Great all-in-one product

Score 9 out of 10
Vetted Review
Verified User
If you are looking for an all in one system from hire to fire (including COBRA) this is a great product. I've used several and some of the features are far better than i've seen in other platforms. Implementation was great, and our project manager really insured ease. There is a specialist for each feature so many names to juggle and remember who does what. Like i said our PM helped and made implementation seamless - however keep that in mind when you move away from implementation. You still have several specialist if something specific is needed (ie. benefits specialist for open enrolment or a different one for 401k issue). It's a catch 22. Your specialist are subject matter experts in their area and know the system - but having to remember everyone can be a bit overwhelming and sometimes frustrating. I have a wonderful customer success manager and dedicated customer support person who are wonderful to work with on every day items. I almost gave up on the product after having several issues but the team worked hard to resolve several issues we were having.
Score 7 out of 10
Vetted Review
Verified User
isolved software is pretty easy to navigate and allows admin users to modify a lot of what their employees see. The payroll and PTO being so closely attached to one another is an issue we have along with the wait time for customer service responses.
October 09, 2023

isolved Review

Score 5 out of 10
Vetted Review
Verified User
Incentivized
isolved has the capability to do a lot for employers, but the method in setting certain things up becomes difficult. For example, to set up the Review process - there's multiple places you have to go in order to get the initial set up prepared before you can administer. If everything was in one place, and more accessible, it would be less frustrating.
Joshua Wilson, PHR | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
With HCM or HRIS software its about finding the right fit for your org (employee makeup, size, industry, etc) isolved is perfect for companies of our size who smaller but still growing. If you are a really large org 500+ employees and you have pay people a variety of ways (tipped, nontipped, piece rate, etc...) you may consider a more robust system.
September 10, 2023

Patience is Key

Score 7 out of 10
Vetted Review
Verified User
Incentivized
Our Implementation Process was a bit of a nightmare due to lack of communication, conflicting answers to questions and asking for reports and data multiple times after it had already been provided. However, since transitioning over to Customer Service, our experience has been nothing short of great. We are very please with the team and the customer service we are receiving.
September 07, 2023

iSolved Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
iSolved is great at onboarding employees and storing all their personnel information in once place. One area that is lacking is some of the customizable pieces for some reports (not all), as well as when changing something, it may need changed in multiple places, but you have to know where to go. A workflow set up to prompt the next change would be helpful, but understood that this may not be possible in all scenarios.
Score 7 out of 10
Vetted Review
Verified User
I like that it's an all around HCM system. I enjoy that you can add on modules based on what your needs are and expand on this as your company grows. I don't like the reporting so much. This could be a lack of training on my part, but I wish it were possible to get a "reports for dummies" training or guide that gives more details into what each report provides. I have to read a brief description when I click on it that doesn't always tell me much, then run the report only to find out it's not what I needed. Very exasperating, especially when my reports are being requested by my boss or his boss and the time is short.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Like i've said the system is very user friendly and i think it is very easy to use. It makes doing payroll very simple. Theres a lot of awesome features like how companies can communicate within their organizations and even the onboarding process.
August 31, 2023

isolved can be great

Score 6 out of 10
Vetted Review
Verified User
Incentivized
I run payroll for many clients. Simple ones are just that: simple. Those more intense ones almost have to have isolved to use them. They can get fairly intense and isolved is leading in navigating those issues. iSolved also takes many months for even the tech saavy to get used to.
Score 8 out of 10
Vetted Review
Verified User
I think the isolved system is great in the sense that there are many functions and things I can custom tailor to my company and our needs. We continue to grow and invest with the company each year and do look forward to working with them into the foreseeable future. The biggest issue, however, is when something does go wrong or I need a best practices clarification, the response time on getting to the right person to assist me has been very underwhelming. I have learned to ask questions immediately as they come up so it allows ample time for them to route to the right person before they become a critical need.
Lacey Davidson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It's very well suited to our company. We have 130 employees. They have even more programs than we even use at this level. Everything HR-related is there and very easy to use. I love the reports, and I am able to make custom reports, which I have to have. We look at information in a lot of different ways, and I can get all the info needed.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Strictly for payroll, I think it is very well suited. That is obviously where their expertise lies. Their customer service is friendly and always willing to help. I don't wait on hold for periods of time, I talk to a real person. There is no automated system to bypass.

For those looking for the entire HR process, there is much to learn and it can be consuming. Plan on taking time and assigning two people or more to really learn the ins and outs.

March 06, 2023

Taxes SIMPLIFIED!!!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Enrollment and benefits are organized and ACA PRO makes tax part easy. Payroll tax is excellent makes it stress free and it always accurate if attention is need it is addressed by tax department ASAP. The W2, 945, and 1095 all are done on time and mailed out within 24-72 hours by FedEx for next day delivery. Strategic Team needs more training and need to have depth of customer knowledge, get to know your customer's company needs!!!!
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