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IT Glue

IT Glue

Overview

What is IT Glue?

IT Glue, a Kaseya company since the December 2018 acquisition, is an information management platform that allows for efficient storage and retrieval of all the documentation an organization needs to help their MSP run better. By integrating PSA and RMM…

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Recent Reviews

IT Glue Review

1 out of 10
February 24, 2021
Incentivized
IT Glue is used primarily by our helpdesk and projects departments. It is intended to be used across the organization but due to its …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Basic

$29.00

Cloud
per month per user (5 user minimum)

Select

$34.00

Cloud
per month per user (5 user minimum)

Enterprise

$39.00

Cloud
per month per user

Entry-level set up fee?

  • $545 one-time fee
    Required
For the latest information on pricing, visithttps://www.itglue.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $29 per month per user (5 user minimum)
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Product Details

What is IT Glue?

IT Glue, a Kaseya company since the December 2018 acquisition, is an information management platform that allows for efficient storage and retrieval of all the documentation an organization needs to help their MSP run better. By integrating PSA and RMM data, the vendor says they can help increase efficiency, and reduce onboarding times.

IT Glue Features

  • Supported: Flexible Assets
  • Supported: Password Management
  • Supported: API & Documentation Automation
  • Supported: Knowledge Base & SOPs
  • Supported: SOC 2 Compliant

IT Glue Screenshots

Screenshot of PasswordsScreenshot of WorkflowsScreenshot of Workflows - choose triggerScreenshot of ApplicationsScreenshot of NetworksScreenshot of Activity logs

IT Glue Videos

IT Glue Explainer Video
IT Efficiency with a Unified IT Management Platform

IT Glue Integrations

IT Glue Competitors

IT Glue Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesNorth America, EMEA, South Africa, Australia, New Zealand
Supported LanguagesEnglish

Frequently Asked Questions

IT Glue starts at $29.

Atlassian Confluence, Microsoft SharePoint, and Evernote are common alternatives for IT Glue.

Reviewers rate Usability highest, with a score of 9.

The most common users of IT Glue are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(102)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users recommend IT Glue for its ability to centralize and organize scattered information. They appreciate how the platform helps them migrate from a hodgepodge of documentation systems, bringing all their data into one place. This feature allows users to access critical information quickly, eliminating the need to search through multiple sources.

Reviewers suggest IT Glue as a valuable tool for streamlining workflows and improving productivity. With its intuitive interface and powerful search capabilities, users can easily find the information they need, reducing time spent on manual searching and increasing efficiency. Additionally, the platform's customizable templates and tagging system enable users to standardize their documentation processes, ensuring consistency across their organization.

Customers praise IT Glue for its robust security features and data protection measures. The platform offers encryption, two-factor authentication, and user access controls, giving users peace of mind when it comes to safeguarding sensitive information. This level of security is especially important for businesses that deal with confidential client data or have compliance requirements.

Overall, users recommend IT Glue for its ability to centralize scattered information, streamline workflows, improve productivity, and provide robust security features.

Attribute Ratings

Reviews

(1-25 of 25)
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October 06, 2022

An overall good product that meets the needs for centralized documentation for managed service providers

Verified User
Director in Information Technology
Information Technology and Services Company, 11-50 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It works really well to centralize and track documentation if you have multiple engineers working on multiple clients. It is good for passwords as well but not quite as mature as others.
April 28, 2022

IT Glue is the agile and feature rich database and resource manager your IT Office has been looking for.

Meredith Duke | TrustRadius Reviewer
Meredith Duke
Office Administrator
5th Gear Technology Concepts (Information Technology & Services, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
IT Glue is where we house our internal support documents, which are searchable by topic, and can be linked to the client's they support.

IT Glue is where we house our client administrative access passwords -- and the 2FA option ensures that we are maintaining the highest level of security for our clients.
June 15, 2021

IT Glue - Over-priced and under-whelmed

Joel LaRusic | TrustRadius Reviewer
Joel LaRusic
Founder
Ethix IT (Information Technology & Services, 1-10 employees)
Score 1 out of 10
Vetted Review
Verified User
Likelihood to Recommend
IT Glue is designed for MSPs and apparently many use it. I would not say it is well suited, however, due to the fact that it is very pricey and there are alternatives that do a better job of most functions for less money and better support [in my experience]. [I feel] it is definitely not appropriate for smaller organizations. While it tries to be an all-in-one solution by including such things as password management and checklists, in reality, [I believe] these functions are very poor compared to products that are actually designed to do them. For example, password managers like RoboForm or LastPass are miles ahead of IT Glue. Or, real checklist apps like Process Street make IT Glue look pretty pathetic [in my opinion].
April 02, 2021

IT Glue - Swell and Narly

Matthew Ingram | TrustRadius Reviewer
Matthew Ingram
Owner
Ingram Computer Services (Information Technology and Services, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Syncs well with my RMM, SyncroMSP. It doesn't sync back to SynchroMSP. I end up putting my assets in Synchro so they sync with IT Glue. I looked at other options and it was either crappy integration or no integration. It stinks that you have to pay for the enterprise version just to get any kind of integration. I cannot take advantage of all the features, not sure it's worth the money but there is nothing much better.
February 24, 2021

IT Glue Review

Verified User
Technician in Information Technology
Information Technology & Services Company, 11-50 employees
Score 1 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is best suited for an MSP but it is also best not suited for an MSP.

It is well suited for folks with a minimal knowledge of a client and are attempting to learn what they can. Perhaps just bumbling about and can find the same thing consistently.

At my particular work, we pay somebody full time to manage the system. I feel this is unnecessary.
February 19, 2021

The world of information, all at your fingertips.

Verified User
Technician in Professional Services
Information Technology & Services Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
As a Managed Service Provider, I have not had much experience with other documentation sites, but with remote workers and the need for a dynamic platform, Glue works well for us. It may not be used well for those who do not rely heavily on multiple clients or organizations. That is a strong part of the organization and if it's a standalone company, sure, it works amazingly, but you're lacking the power Glue has available.
January 18, 2020

IT Glue is, by far, the best documentation system we have ever used.

Russ Taylor | TrustRadius Reviewer
Russ Taylor
Network Engineer
Bitboyz (Computer & Network Security, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you're a small office or a MSP with very few clients, you may not see the need for such a well stocked application. In general, I would say IT Glue starts really becoming valuable when you're up to around ten clients or so. This would also be highly useful if you have a small number of clients with complex configurations. Being able to drill down into more and more detail is always appreciated.
November 25, 2019

Holding all of your IT world together

Verified User
Technician in Information Technology
Information Technology & Services Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
When we onboard customers, only one member of the team is involved. This team member will be the only one to touch each machine and gather all info and documentation from the customer. Without IT Glue we would have nowhere to put that documentation, and other engineers would be asking for this information all the time. When we put the information in IT Glue it is accessible to everyone, and if it is not in IT Glue, then it does not exist.
October 10, 2019

IT Glue - Great Documentation Tool

Verified User
Engineer in Information Technology
Computer & Network Security Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
IT Glue is best suited for medium to larger sized companies who rely on documentation for multiple customers. It's easy to use and user friendly layout makes it really easy to find the information you are looking for. As with any documentation platform, it needs to be maintained, but if done well, it makes life a whole lot easier.
August 27, 2019

IT Glue and you!

Dale Bradford | TrustRadius Reviewer
Dale Bradford
Network Administrator
Leap Managed IT (Information Technology and Services, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We love this software because it makes collecting and maintaining the data really easy. It also allows for us to give our customers access to their data. No more calls asking about their wireless passcode, to license keys, though we are here to help, IT Glue helps our customers be a little more self sufficient.
May 31, 2019

IT Glue, it is for you.

Glen Nash | TrustRadius Reviewer
Glen Nash
Account Manager
Louisville Geek, LLC. (Information Technology and Services, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
IT Glue, meant for IT service providers, is great for documenting both large and small environments. It has great fundamentals and the development continues to improve. Every tech can add and search for whats needed. It does lack in the ability to create easy global custom fields. However the pro's out way the con's 100 to 1.
April 11, 2019

IT Glue is easy to use and is a lot of fun to learn

Leonard Johnson | TrustRadius Reviewer
Leonard Johnson
Technical Support
Frankel Zacharia LLC (Accounting, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you manage clients through an MSP then you should try IT Glue. It is easy to use and you can do just about anything if you take the time to get it set up. I really enjoy using IT Glue. It has a lot of information about our clients. You don't have to look at getting multiple programs or software to run a successful MSP team. If you're smaller and you aren't looking to spend the money then maybe you could get by using something else. There are a lot of free and low-cost solutions out there. After a while, you will either love IT Glue or you've found something that works for you.
March 11, 2019

Must have IT documentation tool

Verified User
Technician in Information Technology
Information Technology and Services Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I cannot think where IT Glue cannot be used, this tool is great if you are managing several customers or just your internal systems. You have access through any web browser and mobile app, it keeps a history of any changes that are made, and it takes the Excel worksheet off your network share.
February 02, 2019

IT Glue eases documentation worries

William Pote | TrustRadius Reviewer
William Pote
CEO
eTop Technology, Inc. (Computer & Network Security, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It really helps provide structure around your documentation that can be lacking when using other tools. In my opinion, it's especially well suited if you have two or more people in your shop. It allows you to tag information, which makes it easy to find and build public documents you can share out to your clients.
January 29, 2019

IT Glue - Strong adhesive? Or basically a bandaid?

Rob Rotundo | TrustRadius Reviewer
Rob Rotundo
Service Manager
Professional Computer Associates (Information Technology and Services, 11-50 employees)
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Here's the thing: if you're an MSP starting from scratch, this tool would almost be mandatory. If you're already a relatively large MSP and have been using other tools, converting it all to IT Glue is a nightmare and a full-time job. Even then, things get forgotten, misplaced or skipped. Then the conversion ends up taking a back seat and is never fully utilized properly.
November 27, 2018

KB Management at the next level

Shaun Joubert | TrustRadius Reviewer
Shaun Joubert
Field Support Engineer
Numata Business IT (Information Technology and Services, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
IT Glue is well suited to any size managed service provider that requires a secure central knowledge base.

IT Glue also integrates well with N-Central to automatically populate the configurations tab with all the relevant Workstation, Printer, and Server information making client on-boarding a breeze.
November 26, 2018

IT Glue - the essential MSP documentation solution

Derek Schroeder | TrustRadius Reviewer
Derek Schroeder
Service Manager
Kloud9 (Information Technology and Services, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
IT Glue is much better than any documentation system built into a ticketing or RMM system. I have used many tools but IT Glue's interface is very fast and easy to learn. It is laid out in a very intuitive way that is quick to pick up and understand how and why.
October 16, 2018

IT Glue - Documentation at its best

Alissa Levanway | TrustRadius Reviewer
Alissa Levanway
Purchasing Agent
CIO Solutions, LP (Information Technology and Services, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
For IT companies, this is a great documentation tool. It helps if trying to save information for specific clients and for providing access accordingly. It's easy to use for editing so beginners shouldn't have to difficult of a time in using it. We used to use WIKI and that was much more complex then this.
April 23, 2018

Huge initial outlay leads to huge gains in productivity

Jennifer Henney | TrustRadius Reviewer
Jennifer Henney
Systems Analyst
Netrix IT (Information Technology and Services, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
IT Glue out of the box has all the basic tools to document a client environment and the customizable flexible assets mean your documentation and relationship mapping options are limitless. However, getting ITG set up in your organization requires a significant amount of time and effort and a culture shift to be sure that the data remains current. Everyone needs 100% buy-in for it to work, otherwise, they will stop trusting the data and stop using the product.
February 06, 2018

IT Glue - Wonderful Documentation System for Managed IT Service Providers

Ian Hansen | TrustRadius Reviewer
Ian Hansen
IT Service Director
Philantech3 (Information Technology and Services, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you are a managed IT services provider and want to keep organized and flexible documentation for your clients, then IT Glue is a great fit. It also syncs well with our ConnectWise PSA, which we appreciate.

If someone is looking for a documentation system that is not specifically for IT support, then probably look elsewhere.
October 13, 2017

IT Glue - Excellent place to create documentation that you will have a hard time finding

Wil Buchanan | TrustRadius Reviewer
Wil Buchanan
President
Philantech3 (Information Technology and Services, 11-50 employees)
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Without the search functionality, we will not be recommending this software/service. I am hopeful that ITG will respond to what seems like a pretty simple request, otherwise we will start the tedious process of looking for another documentation system.
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