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Iterable

Iterable

Overview

What is Iterable?

Iterable is a growth marketing and user engagement platform. It is designed for B2C markets and supports all types of marketing campaigns (blast, lifecycle, transactional) across all messaging channels (email, web, mobile push notifications, SMS).

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Recent Reviews

Iterable is It

9 out of 10
May 17, 2023
Incentivized
We use the Iterable platform as our main platform of customer-facing communication. We are able to communicate to our with our customer …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • A/B testing (57)
    9.0
    90%
  • Dashboards (58)
    7.9
    79%
  • Email deliverability reporting (57)
    7.6
    76%
  • Standard reports (58)
    7.2
    72%

Reviewer Pros & Cons

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Pricing

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What is Iterable?

Iterable is a growth marketing and user engagement platform. It is designed for B2C markets and supports all types of marketing campaigns (blast, lifecycle, transactional) across all messaging channels (email, web, mobile push notifications, SMS).

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.2
Avg 7.8

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.5
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

7.1
Avg 7.6
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Product Details

What is Iterable?

Iterable is a customer communication platform that helps brands deliver joyful experiences with harmonized, individualized, and dynamic communications at scale. With Iterable, marketers can create, optimize, and measure every interaction taking place throughout the customer journey. Iterable boasts users among brands like Fender, Calm, and Box, who build customer-centric experiences at scale by delivering the right content to the right audience at the right time.

With over 100 technology integration partners, Iterable empowers marketers with data and technology to deliver memorable customer experiences at every touchpoint.

Iterable Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability

Additional Features

  • Supported: Segmentation on any field or criteria
  • Supported: Journey builder (without coding)

Iterable Screenshots

Screenshot of Iterable lets marketers build journeys without any codingScreenshot of Iterable gives marketers  necessary info on their campaigns, in real timeScreenshot of Iterable lets customers segment on any field or criteria, across millions of usersScreenshot of Iterable supports all marketing channels: email, web, mobile push, sms

Iterable Video

More about Iterable in 60 seconds.

Iterable Competitors

Iterable Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States, United Kingdom, Australia
Supported LanguagesEnglish

Frequently Asked Questions

Iterable is a growth marketing and user engagement platform. It is designed for B2C markets and supports all types of marketing campaigns (blast, lifecycle, transactional) across all messaging channels (email, web, mobile push notifications, SMS).

Braze, Klaviyo, and Customer.io are common alternatives for Iterable.

Reviewers rate List management highest, with a score of 9.2.

The most common users of Iterable are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(113)

Attribute Ratings

Reviews

(1-25 of 60)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Iterable in sending our communication to our members and subscribers. This is one of the most essential tools we use in Marketing. We mainly use Iterable in creating journeys, canvas, and comms that we send to our members daily. This is one of the most efficient tools we have today as this serves as the bridge of communication between our team and customers/members.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I recommend and use Iterable with several of my clients. My main role is to help set up the platform and strategize affective email campaigns for my clients. Iterable's robust system allows us to really understand our customers and drive conversion. I'm able to set up multiple user journeys for my clients to increase conversion. These journeys include: welcome campaign, promotions, winback, cart abandonment, etc. I'm also able to run deep analysis on each campaign to help us better understand the customers and their buying habits.
Brian Schmidt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Iterable serves as our omni-channel digital engagement platform, providing our capabilities for running email, sms, mobile push and in-app messaging to customers across our multi-brands across the globe. It serves to send transactional comms as well as lifecycle and batched marketing to our large customer file. Our customer service teams also use it to communicate show changes in a more manual transactional comm type as well.
Jennifer Gibbs | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
At LeadMark, we specialize in financial publishing and lead generation. We do that through the power of email marketing, specifically via the publication of 7 "main" free newsletters. We mail tens of millions of emails each week, and there aren't many platforms that can handle the volume of emails we send, or the intricate ways we break down the data and share it with our database. Iterable has been able to provide everything that we need to handle our email marketing within a single framework, making it much easier for us to have seamless function and easier training and transition as teams grow and change.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use the platform to send communications to our users through our owned channels (email, in-app, push notifications), as well as develop user journeys and conduct user segmentation investigations and A/B testing.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
My company has a dual-sided marketplace, with very different users with different goals and lifecycles. Iterable allows us to use powerful segmentation and event-based triggers to ensure we are sending the right message at the right time to the right user. It also allows us to easily implement a cross-channel strategy across email, SMS, push, and in-app messages all seamlessly within one workflow.
May 17, 2023

Iterable is It

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use the Iterable platform as our main platform of customer-facing communication. We are able to communicate to our with our customer base via multiple channels which include email, sms, push for web notifications. We also use it to create customer-driven lifecycle journey workflows that allow us to automate communications at a set rate.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Iterable to communicate with thousands of our customers and leads. Iterable is built on using data to bridge the gap between the consumer and the brand. We're able to pull thousands of data from our system to create highly dynamic and segmented campaigns. We've built out complex journeys and campaigns to provide value and resources - from acquisition to renewal.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We leverage Iterable for customer lifecycle campaigns across multiple clients and lines of business. Our previous solutions were not as robust or intelligent as the solutions provided with Iterable in terms of messaging journeys and ease of use. We are also responsible for managing other teams' projects within the organization and serving as liaisons and subject matter experts for self-serve within the platform.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
My organization is currently in the warm-up phase of using Iterable. Once fully warmed- up, we will be using Iterable for our Email and SMS campaigns. Our goal is to eventually utilize all of Iterable's other functions (mobile push, push in-app messaging, etc.).
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using Iterable to email users at different stages of their product journey. We use them to trigger the emails, journeys, and to send batch and blast campaigns. We segment our users and personalize their journeys to be able to reach them using Iterable. We host email templates, audience segmentations, journeys, etc. in Iterable.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our business has been using Iterable for the last 3 years, and we could not be more pleased with it. We have to have a tight turnaround on a number of our emails, and Iterable's product and the simplicity of being able to create the email from start to finish quickly is amazing. The ability to integrate custom events from actions that take place on our websites is a huge benefit too, making sure we can market our products to those most interested.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Iterable as our CRM to send all customer communications via email and push - both automated and manual efforts. We use it across our marketing and operations team to enable our customers and partners a better understanding of the current status across their accounts and to get them engaged in our product.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Iterable to put the user journey into the hands of our marketing team and reduce the load on our engineering team to communicate with our members. Our iOS, Android, and web clients all send events to Iterable that we use to trigger campaigns to communicate with our community via email, text, and in-app messages.
October 20, 2022

Ease of use = efficiency

Michael Finger | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Iterable for a range of marketing communications, primarily client retention. We have a range of communications set up; from newsletters to complex and targeted workflows.

I find Iterable to have a simple user interface and straightforward to build a workflow. Editing emails and implementing filters are easy compared to other systems. Reporting is simple and easy to access.
Score 9 out of 10
Vetted Review
Verified User
I use Iterable to launch email blast campaigns for multiple automotive dealerships and engage customers with the use of Journeys. Journeys help us automate aspects of customer engagement that would otherwise require significantly more attention. Journeys also allow us to find new ways to engage customers that may have required too many resources without them.
Score 9 out of 10
Vetted Review
Verified User
At Comparis, we migrated off our legacy ESP over to Iterable a year and a half back. The three main goals that Iteable helped us achieve were:
  1. It allowed our marketers to gain full control of their emails.
  2. It allowed Comparis to deliver personalization at scale.
  3. Have great sparing partners at Iterable to bounce our ideas with.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Super useful for segmentation, personalisation and reporting for our marketing emails. We have been using Iterable for 1.5 years now and we are quite happy with it, we love to see the platform evolves and take our feedback for improving all its capabilities. Moreover, Iterable employees are always very kind, available and easily reachable.
August 26, 2022

Great Modern Tool

Paul Chua | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Iterable is a great email tool, one of the more modern and flexible tools I've used. I've used Marketo, SFMC, Responsys, and HubSpot. Iterable is my favorite. It has a lot of features that provide options in workflows and segmentation. The UI and template generator is also excellent and meets our needs.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Iterable help us to - Create, manage, preview and deploy marketing campaigns - Target accurately users whom we want to send messages (email, SMS, etc.) - Easily create audiences and sync user data from our Customer Data Platform - Compose messages using data created by our own applications, like a Catalog of products and keep them sync without much effort - Send some transactional emails.
Jason Paddock | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Iterable is currently being used by the majority of the business and we will be transitioning everything to run from Iterable. Iterable provides us workflows that we can configure to make sure that we send the correct message to the correct customer at the right time.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Iterable to communicate with our customers via marketing messages, transactional messages, and SMS. We find the flexibility to implement the solution that fits the needs of the message, personalization, or multi-step workflow is much greater with Iterable than with our previous email platform.
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