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Ivanti LANDESK Service Desk (discontinued)

Ivanti LANDESK Service Desk (discontinued)

Overview

What is Ivanti LANDESK Service Desk (discontinued)?

The Ivanti LANDESK ITSM Service Desk, powered by Heat (formerly the LANDESK Service Desk before LANDESK and Heat became Ivanti) was the company's ITSM / ITIL offering that has now been replaced by Ivanti Neurons for ITSM, the company's modern…

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Recent Reviews

Ultimate truth about Ivanti ITSM

9 out of 10
December 23, 2019
ITSM is what we use to manage and support our staff. The current implementation is used for our IT and buildings divisions. It currently …
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Ivanti Service Management

7 out of 10
January 16, 2019
We currently use Ivanti ITSM Service Desk as our help desk ticketing system and reporting tool through our entire organization. This tool …
Continue reading
Read all reviews

Popular Features

View all 13 features
  • Change requests repository (7)
    10.0
    100%
  • Organize and prioritize service tickets (7)
    9.0
    90%
  • ITSM reports and dashboards (7)
    9.0
    90%
  • Self-service tools (7)
    8.0
    80%
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Pricing

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Ivanti LANDESK Service Desk (discontinued)

Ivanti LANDESK Service Desk (discontinued)

N/A
Unavailable

What is Ivanti LANDESK Service Desk (discontinued)?

The Ivanti LANDESK ITSM Service Desk, powered by Heat (formerly the LANDESK Service Desk before LANDESK and Heat became Ivanti) was the company's ITSM / ITIL offering that has now been replaced by Ivanti Neurons for ITSM, the company's modern offering.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Incident and problem management

Streamlining ticketing and service restoration processes

8.3
Avg 8.1

ITSM asset management

Managing all IT assets and enforcing policy rules

5.7
Avg 8.2

Change management

Ensuring standardized processes for making changes to IT infrastructure

8
Avg 8.4
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Product Details

What is Ivanti LANDESK Service Desk (discontinued)?

The Ivanti LANDESK ITSM Service Desk, powered by Heat (formerly the LANDESK Service Desk before LANDESK and Heat became Ivanti) was the company's ITSM / ITIL offering that has now been replaced by Ivanti Neurons for ITSM, the company's modern offering.

Ivanti LANDESK Service Desk (discontinued) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

The Ivanti LANDESK ITSM Service Desk, powered by Heat (formerly the LANDESK Service Desk before LANDESK and Heat became Ivanti) was the company's ITSM / ITIL offering that has now been replaced by Ivanti Neurons for ITSM, the company's modern offering.

Reviewers rate Change requests repository highest, with a score of 10.

The most common users of Ivanti LANDESK Service Desk (discontinued) are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(36)

Attribute Ratings

Reviews

(1-7 of 7)
Companies can't remove reviews or game the system. Here's why
April 29, 2021

Does the job, but not fancy

Verified User
Manager in Information Technology
Higher Education Company, 1001-5000 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you are using other tools (e.g., asset management) that integrate with Service Desk, it can get extra value and provide better functionality. Its ability to send & receive email is not unique, but it really makes life better than software that we used in the past (which lacked this feature). The lack of responsive design makes it hard to use on small displays, and which would be nice for users of tablets.
December 23, 2019

Ultimate truth about Ivanti ITSM

Verified User
Supervisor in Information Technology
Government Administration Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
There is room for improvement when it comes to surveys. I think they do a very good job with support and ongoing maintenance. I knocked only 1 point off because of missing features.
January 16, 2019

The solution that you are looking for

Verified User
Administrator in Information Technology
Aviation & Aerospace Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Whether you have a large or small organization, if you are looking for a solution for ticketing, Service Desk is your answer. If you need a solution for Change Management, Service Desk is your answer. If you are looking to build a good knowledge base to be able to refer back to, Service Desk is your answer. Overall Service Desk performs and delivers.
January 16, 2019

Ivanti Service Management

Verified User
Analyst in Information Technology
Government Administration Company, 1001-5000 employees
Score 7 out of 10
Vetted Review
Verified User
Likelihood to Recommend
I would recommend this tool for a midsize IT environment that needs focus on tickets being used by multiple individuals. I am not sure when this tool would not be usable in an environment, maybe if it was a larger environment, the ability to speak with users through a ticket would make more sense then emailing me in reference to the ticket.
January 15, 2019

Visual design with more in depth features to customize however you want

Jason Koslowski | TrustRadius Reviewer
Jason Koslowski
Desktop Administrator
Frandsen Financial Corporation (Banking, 201-500 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Service Desk works great if you have dedicated personnel to implement and support the system. The learning curve is quite aggressive unless you have a background in programming and understand a bit of database design. Even though they advertise it as a simple drag and drop design, it is a bit more than just drag and drop. The web form design is severely lacking.
April 27, 2018

Great ITSM solution that allows for easy customization!

Verified User
Project Manager in Information Technology
Banking Company, 10,001+ employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I would recommend this product to anyone looking for an ITSM solution. Overall the team is very easy to work with and the solution is on par with others in the market. We have no complaints about the product and we are scaling it to meet our growing needs.
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