Does the job, but not fancy
We use Service Desk to track incidents (a.k.a. "trouble tickets") for IT services provided to the entire organization (which spans five …
Overview
What is Ivanti LANDESK Service Desk (discontinued)?
The Ivanti LANDESK ITSM Service Desk, powered by Heat (formerly the LANDESK Service Desk before LANDESK and Heat became Ivanti) was the company's ITSM / ITIL offering that has now been replaced by Ivanti Neurons for ITSM, the company's modern…
Recent Reviews
Popular Features
- Change requests repository (7)10.0100%
- Organize and prioritize service tickets (7)9.090%
- ITSM reports and dashboards (7)9.090%
- Self-service tools (7)8.080%
Pricing
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Unavailable
What is Ivanti LANDESK Service Desk (discontinued)?
The Ivanti LANDESK ITSM Service Desk, powered by Heat (formerly the LANDESK Service Desk before LANDESK and Heat became Ivanti) was the company's ITSM / ITIL offering that has now been replaced by Ivanti Neurons for ITSM, the company's modern offering.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
- FAQs
What is Ivanti LANDESK Service Desk (discontinued)?
The Ivanti LANDESK ITSM Service Desk, powered by Heat (formerly the LANDESK Service Desk before LANDESK and Heat became Ivanti) was the company's ITSM / ITIL offering that has now been replaced by Ivanti Neurons for ITSM, the company's modern offering.
Ivanti LANDESK Service Desk (discontinued) Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
The Ivanti LANDESK ITSM Service Desk, powered by Heat (formerly the LANDESK Service Desk before LANDESK and Heat became Ivanti) was the company's ITSM / ITIL offering that has now been replaced by Ivanti Neurons for ITSM, the company's modern offering.
Reviewers rate Change requests repository highest, with a score of 10.
The most common users of Ivanti LANDESK Service Desk (discontinued) are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(36)Attribute Ratings
Reviews
(1-7 of 7)Companies can't remove reviews or game the system. Here's why
April 29, 2021
Does the job, but not fancy
- It's absolutely vital to provide tracking of support tickets.
- Statistical reports of IT work are important for staffing & budget.
- Tracking Changes brings maturity and stability to our environment.
December 23, 2019
Ultimate truth about Ivanti ITSM
Score 9 out of 10
Vetted Review
Verified User
- Reduced Call Ticket Times
January 16, 2019
The solution that you are looking for
Score 9 out of 10
Vetted Review
Verified User
- Saves time and money
- Backbone of the company
- Multiple Instances
January 16, 2019
Ivanti Service Management
Score 7 out of 10
Vetted Review
Verified User
- Better Organization
- Quicker response times for users
- Reporting feature is great.
- It has streamlined support and responsiveness to outages
- We have had little success in expanding technicians that are able to support the system as a whole
- We have been able to integrate it easily with other departments and asset management
April 27, 2018
Great ITSM solution that allows for easy customization!
- Our Help Desk agents have been able to streamline the incident process and we were able to create template for common types of calls like lock-outs and password resets. This has saved the help desk a ton of time and helps resolve customer issues more quickly
- The change management module allowed us to completely transform our process. It is now simple and intuitive to enter a change and have it approved and worked.
- The CMDB module has allowed us to begin tracking our assets in one place and seeing how they relate to each other. This is something that was not available prior and it has streamlined our organization.
May 06, 2016
Why is LANDesk better!
- Managed SLAs better with all the alerts and reports