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Ivanti LANDESK Service Desk (discontinued)

Ivanti LANDESK Service Desk (discontinued)

Overview

What is Ivanti LANDESK Service Desk (discontinued)?

The Ivanti LANDESK ITSM Service Desk, powered by Heat (formerly the LANDESK Service Desk before LANDESK and Heat became Ivanti) was the company's ITSM / ITIL offering that has now been replaced by Ivanti Neurons for ITSM, the company's modern…

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Recent Reviews

Ultimate truth about Ivanti ITSM

9 out of 10
December 23, 2019
ITSM is what we use to manage and support our staff. The current implementation is used for our IT and buildings divisions. It currently …
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Ivanti Service Management

7 out of 10
January 16, 2019
We currently use Ivanti ITSM Service Desk as our help desk ticketing system and reporting tool through our entire organization. This tool …
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Read all reviews

Popular Features

View all 13 features
  • Change requests repository (7)
    10.0
    100%
  • Organize and prioritize service tickets (7)
    9.0
    90%
  • ITSM reports and dashboards (7)
    9.0
    90%
  • Self-service tools (7)
    8.0
    80%
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Pricing

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N/A
Unavailable

What is Ivanti LANDESK Service Desk (discontinued)?

The Ivanti LANDESK ITSM Service Desk, powered by Heat (formerly the LANDESK Service Desk before LANDESK and Heat became Ivanti) was the company's ITSM / ITIL offering that has now been replaced by Ivanti Neurons for ITSM, the company's modern offering.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Incident and problem management

Streamlining ticketing and service restoration processes

8.3
Avg 8.2

ITSM asset management

Managing all IT assets and enforcing policy rules

5.7
Avg 8.2

Change management

Ensuring standardized processes for making changes to IT infrastructure

8
Avg 8.4
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Product Details

What is Ivanti LANDESK Service Desk (discontinued)?

The Ivanti LANDESK ITSM Service Desk, powered by Heat (formerly the LANDESK Service Desk before LANDESK and Heat became Ivanti) was the company's ITSM / ITIL offering that has now been replaced by Ivanti Neurons for ITSM, the company's modern offering.

Ivanti LANDESK Service Desk (discontinued) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

The Ivanti LANDESK ITSM Service Desk, powered by Heat (formerly the LANDESK Service Desk before LANDESK and Heat became Ivanti) was the company's ITSM / ITIL offering that has now been replaced by Ivanti Neurons for ITSM, the company's modern offering.

Reviewers rate Change requests repository highest, with a score of 10.

The most common users of Ivanti LANDESK Service Desk (discontinued) are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(36)

Attribute Ratings

Reviews

(1-7 of 7)
Companies can't remove reviews or game the system. Here's why
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Follow pre-defined workflows for ticket types.
  • Properly route tickets & messages to internal users.
  • Offer a simplified interface for writing message templates and workflows.
  • I wish it had responsive web design, when accessing it via cell phone.
  • Small flaws in email templates can cause messages to be filled with field names instead of actual data.
  • The change management calendar can get crowded on busy days, and it's hard to read.
Score 7 out of 10
Vetted Review
Verified User
  • Ticket Management
  • Task Escalation
  • Reporting Ticket Counts
  • Interface could use a facelift
  • Communicate with users from tickets
  • When all task have been completed the option to close the ticket should be available, or it just hangs out there
Jason Koslowski | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • One of the best things that Service Desk does is integrate seamlessly with our Endpoint Manager and Asset Managing
  • Reporting is fantastic
  • Email communication is always seamless
  • Updates seem to be few and far between
  • Designing the system does have a steep learning curve
  • Does require purchasing assistance with implementation
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The core Help Desk solution (Incident, Request, and Problem Management) is great and has all the features you would expect. Parent/Child relationships, Major Incidents, Linking, SLA Management, Approvals, and an easy to use interface
  • The process engine within the application is very powerful and you can easily create your own unique custom processes to solve your business needs/problems. The process engine is robust and one of the main reasons we chose the product.
  • Ease of customization without writing/deploying code. This was a major requirement for us and Ivanti offers the ability to customize the product without writing code. They also have a built-in migration tool that allows you to easily move changes through your environments.
  • We are a heavy user of the product and have found many Bugs/Defects. Some are minor and have work-arounds, others are major and require their app dev team to fix via a patch. All software has bugs, Ivanti is no different, but we have found several that really impacted our planned customization.
  • Technical support is lacking with the Ivanti team. Sometimes we get a fast response and fix, other times we get nothing. We have had to escalate to our sales team on multiple occasions to get a resolution from the vendor.
  • Ability to create more robust CMDB workflows without having the ITAM product since there are some dependencies between the two that we did not know about until after we purchased.
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