Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk) Reviews

32 Ratings
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Score 6.8 out of 100

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December 23, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Support Rating

10
Support system is very good. I believe they have done an excellent job supporting our questions.
Read this authenticated review

Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk) Scorecard Summary

Feature Scorecard Summary

Organize and prioritize service tickets (7)
8.8
Expert directory (4)
7.9
Service restoration (6)
8.0
Self-service tools (7)
7.2
Subscription-based notifications (5)
8.0
ITSM collaboration and documentation (6)
7.8
ITSM reports and dashboards (7)
8.6
Configuration mangement (6)
7.6
Asset management dashboard (5)
6.8
Policy and contract enforcement (3)
1.4
Change requests repository (7)
9.5
Change calendar (5)
6.3
Service-level management (5)
8.0

What is Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)?

Ivanti now offers Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk). It is the company's ITSM / ITIL offering.

Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk) Technical Details

Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)?

Ivanti now offers Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk). It is the company's ITSM / ITIL offering.

What is Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)'s best feature?

Reviewers rate Change requests repository highest, with a score of 9.5.

Who uses Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)?

The most common users of Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk) are from Mid-size Companies and the Information Technology & Services industry.