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Ivanti LANDESK Service Desk (discontinued)

Ivanti LANDESK Service Desk (discontinued)

Overview

What is Ivanti LANDESK Service Desk (discontinued)?

The Ivanti LANDESK ITSM Service Desk, powered by Heat (formerly the LANDESK Service Desk before LANDESK and Heat became Ivanti) was the company's ITSM / ITIL offering that has now been replaced by Ivanti Neurons for ITSM, the company's modern…

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Recent Reviews

Ultimate truth about Ivanti ITSM

9 out of 10
December 23, 2019
ITSM is what we use to manage and support our staff. The current implementation is used for our IT and buildings divisions. It currently …
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Ivanti Service Management

7 out of 10
January 16, 2019
We currently use Ivanti ITSM Service Desk as our help desk ticketing system and reporting tool through our entire organization. This tool …
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Popular Features

View all 13 features
  • Change requests repository (7)
    10.0
    100%
  • Organize and prioritize service tickets (7)
    9.0
    90%
  • ITSM reports and dashboards (7)
    9.0
    90%
  • Self-service tools (7)
    8.0
    80%
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Pricing

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N/A
Unavailable

What is Ivanti LANDESK Service Desk (discontinued)?

The Ivanti LANDESK ITSM Service Desk, powered by Heat (formerly the LANDESK Service Desk before LANDESK and Heat became Ivanti) was the company's ITSM / ITIL offering that has now been replaced by Ivanti Neurons for ITSM, the company's modern offering.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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1 person also want pricing

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Features

Incident and problem management

Streamlining ticketing and service restoration processes

8.3
Avg 8.2

ITSM asset management

Managing all IT assets and enforcing policy rules

5.7
Avg 8.2

Change management

Ensuring standardized processes for making changes to IT infrastructure

8
Avg 8.4
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Product Details

What is Ivanti LANDESK Service Desk (discontinued)?

The Ivanti LANDESK ITSM Service Desk, powered by Heat (formerly the LANDESK Service Desk before LANDESK and Heat became Ivanti) was the company's ITSM / ITIL offering that has now been replaced by Ivanti Neurons for ITSM, the company's modern offering.

Ivanti LANDESK Service Desk (discontinued) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

The Ivanti LANDESK ITSM Service Desk, powered by Heat (formerly the LANDESK Service Desk before LANDESK and Heat became Ivanti) was the company's ITSM / ITIL offering that has now been replaced by Ivanti Neurons for ITSM, the company's modern offering.

Reviewers rate Change requests repository highest, with a score of 10.

The most common users of Ivanti LANDESK Service Desk (discontinued) are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(36)

Attribute Ratings

Reviews

(1-1 of 1)
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Score 9 out of 10
Vetted Review
Verified User
ITSM is what we use to manage and support our staff. The current implementation is used for our IT and buildings divisions. It currently addresses service requests, incidents, solves communication with the customer, staff and customer accountability also work management.
  • Task Management
  • Workflow Modification
  • Survey Management
  • Free Feature training
There is room for improvement when it comes to surveys. I think they do a very good job with support and ongoing maintenance. I knocked only 1 point off because of missing features.
Incident and problem management (4)
75%
7.5
Organize and prioritize service tickets
90%
9.0
Self-service tools
50%
5.0
ITSM collaboration and documentation
80%
8.0
ITSM reports and dashboards
80%
8.0
ITSM asset management (3)
36.666666666666664%
3.7
Configuration mangement
70%
7.0
Asset management dashboard
30%
3.0
Policy and contract enforcement
10%
1.0
Change management (3)
56.66666666666667%
5.7
Change requests repository
90%
9.0
Change calendar
80%
8.0
Service-level management
N/A
N/A
  • Reduced Call Ticket Times
Support system is very good. I believe they have done an excellent job supporting our questions.
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