Ivanti Service Manager

Ivanti Service Manager

About TrustRadius Scoring
Score 8.5 out of 100
Ivanti Service Manager (powered by Heat)

Overview

Recent Reviews

Great product and easy to use

9 out of 10
December 14, 2021
Ivanti Service Manager (powered by Heat) is currently being used by the company for ticket creation and resolution services. We use in the …
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Great ITSM product

10 out of 10
March 16, 2021
Whole organization is using the application for Information Services incidents and service requests. Addresses all needs for IS requests …
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eyebrow raising

8 out of 10
January 16, 2021
Ivanti Service Manager (powered by Heat) helped in evaluating vulnerabilities and helped with security fixes.
We have a few Mac's and were …
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Popular Features

View all 13 features
  • ITSM reports and dashboards (20)
    9.1
    91%
  • Organize and prioritize service tickets (20)
    9.0
    90%
  • Self-service tools (19)
    8.2
    82%
  • ITSM collaboration and documentation (19)
    8.2
    82%

Reviewer Pros & Cons

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Pricing

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What is Ivanti Service Manager?

Ivanti offers the Ivanti Service Manager, powered by Heat. Ivanti is the company that resulted from the merger of Heat and LANDESK in January 2017. Heat Software, formerly FrontRange offered a range of ITSM solutions and was a very well-known vendor in this space offering both SaaS and on-premise…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

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What is Jira Service Management (Jira Service Desk)?

Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of…

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Features Scorecard

Incident and problem management

8.4
84%

ITSM asset management

8.9
89%

Change management

9.2
92%
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Product Details

What is Ivanti Service Manager?

Ivanti offers the Ivanti Service Manager, powered by Heat. Ivanti is the company that resulted from the merger of Heat and LANDESK in January 2017.

Heat Software, formerly FrontRange offered a range of ITSM solutions and was a very well-known vendor in this space offering both SaaS and on-premise configurations, competing with BMC Remedy, IBM SmartCloud, ServiceNow, and Cherwell Service Management.

Ivanti Service Manager Competitors

Ivanti Service Manager Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Ivanti offers the Ivanti Service Manager, powered by Heat. Ivanti is the company that resulted from the merger of Heat and LANDESK in January 2017. Heat Software, formerly FrontRange offered a range of ITSM solutions and was a very well-known vendor in this space offering both SaaS and on-premise configurations, competing with BMC Remedy, IBM SmartCloud, ServiceNow, and Cherwell Service Management.

IFS Assyst, BMC Helix ITSM (Remedy), and CA Service Management, with CA Service Desk Manager are common alternatives for Ivanti Service Manager.

Reviewers rate Change calendar highest, with a score of 9.3.

The most common users of Ivanti Service Manager are from Enterprises (1,001+ employees) and the Government Administration industry.
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Comparisons

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Reviews

(1-13 of 13)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
From what I've seen of ServiceNow, Ivanti Service Manager seems to be easier to configure for smaller teams. In addition, the expense necessary to fully build-out a ServiceNow system was much larger. Both systems follow ITIL framework recommendations quite closely, which was a major feature we were looking for in a Service Management system.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Both products are very capable players in the Enterprise Service Management space, providing custom and secure environments which make it easy for multiple lines of business to co-exist on one common platform, with Ivanti Service Manager providing a more flexible concurrent licensing model, together with lower implementation and ownership costs.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Ivanti Service Manager really takes the idea of customizing the space - fully - to meet your individual needs to a new level. The system comes pre-built with a lot of useful workspaces and functionality, with the ability to fully customize everything from the look/feel to the triggered actions and scheduled actions that run the workspace. And if it's not there, simply build it!
Score 9 out of 10
Vetted Review
Verified User
Review Source
During our RFP and RFI, we were able to review Ivanti Service Manager (powered by Heat) against other companies to see the capabilities and cost structure they offered. Hands down, Ivanti Service Manager (powered by Heat) was an overwhelming success. Having the ability to use a model that is more like a retail company allowed us to expand to what is best for us.
Gregor Anton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
There is no comparison. Ivanti Service Manager outperforms them all. ServiceNow looks great on the surface and has amazing marketing, however you need deep pockets and a very long implementation cycle. BMC's Track-It and Remedy are near end of life. Cherwell, a Frontrange/Ivanti Service Manager spin-off falls short in many features and client base.
Score 8 out of 10
Vetted Review
Verified User
Review Source
I am not in the position to evaluate the competitors, that happened with people above me in the organization. Before this we used custom programs and were reliant upon developers.
Cameron Council | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
There is no comparison. ISM's customization and scale-ability run circles around both software previously used. Additionally, the implementation of a user portal available outside of a local network provides on the run support for those users who do not work in a traditional office environment. This system has cut down phone calls and inquiries about pending service requests.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Cherwell is not widely used in South Africa. For us, it was vital to have local representation and partners to assist with support and development.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We went with the HEAT Service Management Product because we already had HEAT Voice in-house, and the advantages of integration were inherent with it. We were offered alternatives to evaluate but opted to remain under the HEAT/Ivanti umbrella because of this integration capability along with the ability to self-configure and implement for our service line.
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