Ivanti Service Manager

Ivanti Service Manager

About TrustRadius Scoring
Score 8.5 out of 100
Ivanti Service Manager (powered by Heat)

Overview

Recent Reviews

Great product and easy to use

9 out of 10
December 14, 2021
Ivanti Service Manager (powered by Heat) is currently being used by the company for ticket creation and resolution services. We use in the …
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Great ITSM product

10 out of 10
March 16, 2021
Whole organization is using the application for Information Services incidents and service requests. Addresses all needs for IS requests …
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eyebrow raising

8 out of 10
January 16, 2021
Ivanti Service Manager (powered by Heat) helped in evaluating vulnerabilities and helped with security fixes.
We have a few Mac's and were …
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Popular Features

View all 13 features
  • ITSM reports and dashboards (20)
    9.1
    91%
  • Organize and prioritize service tickets (20)
    9.0
    90%
  • Self-service tools (19)
    8.2
    82%
  • ITSM collaboration and documentation (19)
    8.2
    82%

Reviewer Pros & Cons

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Pricing

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What is Ivanti Service Manager?

Ivanti offers the Ivanti Service Manager, powered by Heat. Ivanti is the company that resulted from the merger of Heat and LANDESK in January 2017. Heat Software, formerly FrontRange offered a range of ITSM solutions and was a very well-known vendor in this space offering both SaaS and on-premise…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features Scorecard

Incident and problem management

8.4
84%

ITSM asset management

8.9
89%

Change management

9.2
92%
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Product Details

What is Ivanti Service Manager?

Ivanti offers the Ivanti Service Manager, powered by Heat. Ivanti is the company that resulted from the merger of Heat and LANDESK in January 2017.

Heat Software, formerly FrontRange offered a range of ITSM solutions and was a very well-known vendor in this space offering both SaaS and on-premise configurations, competing with BMC Remedy, IBM SmartCloud, ServiceNow, and Cherwell Service Management.

Ivanti Service Manager Competitors

Ivanti Service Manager Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Ivanti offers the Ivanti Service Manager, powered by Heat. Ivanti is the company that resulted from the merger of Heat and LANDESK in January 2017. Heat Software, formerly FrontRange offered a range of ITSM solutions and was a very well-known vendor in this space offering both SaaS and on-premise configurations, competing with BMC Remedy, IBM SmartCloud, ServiceNow, and Cherwell Service Management.

IFS Assyst, BMC Helix ITSM (Remedy), and CA Service Management, with CA Service Desk Manager are common alternatives for Ivanti Service Manager.

Reviewers rate Change calendar highest, with a score of 9.3.

The most common users of Ivanti Service Manager are from Enterprises (1,001+ employees) and the Government Administration industry.
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Comparisons

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Reviews

(1-9 of 9)
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Score 10 out of 10
Vetted Review
Verified User
Review Source
The ISM Cloud desk is always friendly and supportive. They respond quickly whether you log a ticket in the portal, or post a question to the Community Forums. Service Desk agents are extremely knowledgeable about the product, and have often been able to solve issues for me without needing to escalate.
Jesse Miller | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Support has been amazing. They are knowledgeable, respectful, efficient, and friendly. When something doesn't go according to plan, they go above and beyond to make sure your issues are resolved. I have come to think of them as an extension of my team!
George Velianitis | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Initial response is usually fast, but solving issues takes longer than expected and most of the times it is not clear what exactly the issue is and when it is going to be solved. It would be helpful to know if there are already complaints by other customers regarding new issues, so that we know that we are not alone and that Ivanti support is already aware of the problems.
Gregor Anton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Ivanti Support does a reasonably good job at support but lacks hands-on consulting expertise and ability to raise enhancement requests. Ivanti outsources all their project to business partners, so experience will vary. Working directly with an experience ISM Consulting company like a19 consulting overcomes many obstacles and hurdles faced with business partners.
Score 9 out of 10
Vetted Review
Verified User
Review Source
The support we've had from Ivanti has been excellent. While we might not always get the answer we want, they always take the time to listen, to test and troubleshoot and do their best to solve the problem or help us find a suitable workaround.
Cameron Council | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Just call them up and you'll see. I don't know what it is about that Colorado support office but everyone is always in a good mood and they are so very knowledgeable about the product. Ren was my go-to, her technical knowledge is solid.
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