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RES ONE by RES Software (discontinued)

RES ONE by RES Software (discontinued)
Formerly Ivanti User Workspace Manager

Overview

What is RES ONE by RES Software (discontinued)?

Ivanti User Workspace Manager, or the RES One Suite developed by RES Software and supported by Ivanti since the 2017 acquisition, enabled a personalized, secure user workspace across physical, virtual, and cloud desktops to simplify migrations, ease Office 365 adoption…

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Recent Reviews

Happy customer!

10 out of 10
January 28, 2020
When I was working as trainee for Syntrophos in 2015, for [one of our] customers we had RES Workspace Manager 2012 installed in the past. …
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Product Details

What is RES ONE by RES Software (discontinued)?

Ivanti User Workspace Manager, or the RES One Suite developed by RES Software and supported by Ivanti since the 2017 acquisition, enabled a personalized, secure user workspace across physical, virtual, and cloud desktops to simplify migrations, ease Office 365 adoption and exceed SLAs for user productivity.

The product has been discontinued by Ivanti, and is no longer available for sale.

RES ONE by RES Software (discontinued) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Ivanti User Workspace Manager, or the RES One Suite developed by RES Software and supported by Ivanti since the 2017 acquisition, enabled a personalized, secure user workspace across physical, virtual, and cloud desktops to simplify migrations, ease Office 365 adoption and exceed SLAs for user productivity.

Reviewers rate Support Rating highest, with a score of 8.2.

The most common users of RES ONE by RES Software (discontinued) are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(11)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Aldo Gil | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
It is being used to lock down profiles, manage folder redirection, print settings and user customization to the OS.
  • Lock down OS settings, network, and files.
  • Capture profile settings and make them easily accesible and fast to load.
  • Create and deploy registry changes for end users.
  • Capture user customizations.
  • Content Filtering (Web).
  • Some aspects of file security could be improved upon.
  • Learning curve could be reduced.
  • There could be a bit more documentation and guides around. sometimes we want to get something done but could use a little more granilarity on how to do it.
We run a large enterprise Citrix environment and we use Ivanti Workspace Control (IWC) to take over for GPOs and other systems to have just one place to go to change any setting we need to change. IWC is a one-stop shop for everything OS and user based. Currently, we rely greatly on IWC to achieve mission-critical goals.
  • Positive: ease of management
  • Positive: Reduced turn over rate on issues
  • Positive: relatively affordable support agreements
Appsense now Endpoint Management is a great tool, eventually IWC will fade and Endpoint will absorb all its useful features. Once the transition to appsense is complete we will be shifting to it rather than IWC but in the mean time IWC is our tool of choice.
Citrix ADC (formerly NetScaler ADC), Snagit, VMware Horizon (formerly VMware View)
1000
Mostly manufacturing.
5
Windows engineers, experienced in VMware, citrix and cloud.
  • Compliance and governance
  • user experience and customization
  • quick deployment
  • Custom scripts and automation features.
  • Increased automation and self service potential.
Until a product comes around that does what Ivanti does but better and cheaper we will stay with Ivanti.
No
  • Price
  • Product Features
  • Product Usability
Primarily the product features, its basically a can-do-all system.
I would not.
  • Implemented in-house
  • Third-party professional services
DXC
No
Change management was a big part of the implementation and was well-handled
I was not a part of the initial deployment.
  • Time crunch.
Make sure all agents are set to manual before pushing rule sets out.
  • Online training
  • in-person training
Quick turn around on tickets and issues.
Yes, to ensure we have the right support when we need it.
No
We had a case where an unknown issue even for Ivanti occured and over a few days out support agent was able to identify the root cause and offer us a clean solution.
Easy to deploy and transparent for the end user.
  • Setting up a managed application.
  • Creating registry entries.
  • Setting up application captures.
No
Score 8 out of 10
Vetted Review
ResellerIncentivized
RES One Suite is being used for:

  • Replacing slow GPO user management, replacing scripts for drive and printer mapping, user provisioning/auto-configuration of applications for first-time usage.
  • Synchronizing files to file shares and local to devices, adjusting default configuration state of applications for users.
  • Locking down processes allowed to run and subprocesses allowed to be spawned from root processes. Blacklisting and whitelisting of applications.
  • Locking down the networks that applications are allowed to access (and users). Usage tracking for application and licensing for purposes of reporting.
  • User password reset. User self-service portal for requesting resources or opening/closing tickets.
  • Managing user persona, capturing and applying a user's custom or specific persona when roaming or having devices replaced if storing settings in a central location.
  • Replacing GPO management for applications and users to speed up log in times.
  • Integrating with alternative tools such as Citrix, VMware, LANDESK (configuration management) and other application virtualization tools to ensure user persona or centrally manage a secure access environment.
  • Blacklisting/Whitelisting could benefit from a more centralized approach and automated way of tracking applications that get blocked so as to lessen the burden on users and administrators.
  • Support for multiple domains or environments, centralized management.
  • More intelligent reporting and easier reporting - means redoing the database structure and way things are stored (re-architecting solution).
  • Improved license management for disparate devices and a way for accessing mobile devices that aren't on the network for relay servers communications frequently (within grace period).
It is very well suited for environments where users move/roam between systems such as VDI, hosted shared servers, or where immutable systems are in place (mandatory profiles or desired state systems).
  • Centralized management for user experience and files.
  • Improved logon speeds.
  • User configuration automation, enabling day-one productivity.
The RES ONE Suite is a swiss army knife when compared to a lot of the user persona management tools. This means you can find a much more complete view of managing users and how their systems allow them to interact in your environment.
6
Consultants, implementing the RES ONE Suite for customers
6
Microsoft operating systems, Active Directory, SQL, virtualization, scripting and GPO management are the primary skills to have knowledge of to be able to begin using the RES suite.
  • Onboarding
  • User Environment VIrtualization
  • Data Security and recovery
  • Invalidating access to applications when users are no longer on the network (leave the LAN/WAN network).
  • Ordering a taxi through the self-service portal (requesting a time and place via portal for a business admin to then place with the company transportation service).
  • Automatic printer mapping based upon user/device location and security level.
  • Enable the automated removal of permissions and resources when employees leave the company or transition roles.
The tool is integral to how business is done by end users, thus it's imperative to keep the solution around. Not to mention the business leverages the experience to assist clients with building out the solution for their needs.
Yes
Citrix User Profile Manager. The UPM solution is basically a way of redirecting persona for a user, there are no granular controls to improve the user experience, nor are there ways to manage the users' stored configurations which means no easy way to remove corrupt profile settings without typically deleting the whole stored profile which means the user has to reconfigure their custom settings.
  • Product Features
  • Product Usability
  • Prior Experience with the Product
Being able to replace multiple solutions or tools and centralize management. This means being able to enable admin to manage how users are managed from a single console instead of through GPO, scripts, additional deployment tools or having to customize installations of applications through MSI tools or other methods.
I would spend more time with the competitors in the market. The issue in most cases though is that there isn't a direct solution comparable, some vendors offer tools that match 80% of the RES ONE Suite, but then you need to add another tool to complete the suite comparison.
  • Implemented in-house
Working for a professional services company, iAccess Inc., we implemented our own service but of course assist a multitude of businesses across the United States to utilize the solution.
Yes
There is always a need to discover what is in the environment to ensure integration and knowledge of expected solution definition is appropriate, designing the solution so the infrastructure is sized according to the company requirements for usage (users, systems) and developing customized implementations to solve the most critical needs of the business.
Change management was a big part of the implementation and was well-handled
  • Improperly managing the deployment of the agent by clients which is very powerful as it contains filter drivers which if enabled too soon could lock users out of their systems
The implementation is typcially pretty simple on a flat active directly and non-DMZ based environment. Once things become more complex it is imperative to move slowly and test frequently with UAT groups and engineers.
Fast, knowledgeable resources that are courteous and want to help solve your problem the right way. Often offering some training so that you can better understand something that you're not as familiar with or that may not directly be an issue with the product!
Yes
I would say they it was resolved in a rather fast manner in comparison to other vendors I've worked with in the past that would be considered much larger in the market.
During an initial deployment for a large client there was some interest in improving integration with another vendors configuration deployment tool. A request was made to enhance the experience with large deployments and lists. RES put developers on the request and delivered a service release for the product including the desired functionality.
  • Drive mapping with specific user and environment variables to ensure the security of data is ensured
  • Managing the whitelisting of applications, the ability to easily digest file hashes and search for information
Yes
This interface for for the store service of the suite only. It is quite user friendly, available for iOS and Android and capable of all sorts of administrator defined services to enable users or admin to complete tasks or requests with little to no overhead or other involvement of teams
The vast majority of features are very easily deployed, managed, maintained or adjusted with minimal effort. Some portions of the suite require some advanced experience to "massage" just right to be smooth and accessible for users or lower level administrators such as the integration of other tools in the environment or scaling the solution to meet the demands or complexity of very large enterprise environments.
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