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JAGGAER

JAGGAER
Formerly SciQuest

Overview

What is JAGGAER?

JAGGAER is a procure-to-pay provider in the higher education and government sectors. JAGGAER eProcurement and strategic sourcing customers gain access to suppliers on a scalable, customizable platform. The JAGGAER SaaS-based, source-to-settle solution provides unparalleled visibility, insights and recommendations to procurement…

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Recent Reviews

TrustRadius Insights

SciQuest, a procurement software used by various organizations, has proven to be an essential tool for streamlining purchasing processes …
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SciQuest User

10 out of 10
November 17, 2016
Incentivized
Our entire campus is using SciQuest to procure items and services. Also we store and maintain our purchased contract services using the …
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SciQuest use at a large university

9 out of 10
October 11, 2016
SciQuest is used for computerized online shopping, automated requisitions, automated POs, automated e-invoices plus scanned and manually …
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SciQuest Review

3 out of 10
July 13, 2016
Incentivized
SciQuest is currently being used by our procurement services department here at our university. Although not all of our vendors are …
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Reviewer Pros & Cons

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Pricing

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What is JAGGAER?

JAGGAER is a procure-to-pay provider in the higher education and government sectors. JAGGAER eProcurement and strategic sourcing customers gain access to suppliers on a scalable, customizable platform. The JAGGAER SaaS-based, source-to-settle solution provides unparalleled visibility, insights and…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Acquirell?

Acquirell is a SaaS procurement technology suite solution tailored to SMBs. Acquirell enables businesses to save the time of their procurement teams by eliminating manual workflow and automating the procurement process. The E-Sourcing module of Acquirell enables the companies to attain more savings…

What is Periscope Source?

Periscope Source (formerly BidSync) is a suite of e-procurement software now owned and supported by Periscope Holdings in Austin, Texas since the December 2014 acquisition.

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Product Details

What is JAGGAER?

JAGGAER Video

JAGGAER Autonomous Commerce - Transforming the way businesses conduct enterprise commerce.

JAGGAER Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

JAGGAER is a procure-to-pay provider in the higher education and government sectors. JAGGAER eProcurement and strategic sourcing customers gain access to suppliers on a scalable, customizable platform. The JAGGAER SaaS-based, source-to-settle solution provides unparalleled visibility, insights and recommendations to procurement leaders and suppliers. The result is a fluid supply chain driven by spend analysis, contract management, and an accounts payable solutions.

Coupa, Ivalua Source-to-Pay, and Zip Intake-to-Procure are common alternatives for JAGGAER.

Reviewers rate Implementation Rating highest, with a score of 9.

The most common users of JAGGAER are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(61)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

SciQuest, a procurement software used by various organizations, has proven to be an essential tool for streamlining purchasing processes and improving efficiency. Users have reported that the software is user-friendly and easy to learn, making it accessible for the whole organization. One of the key use cases of SciQuest is its ability to centralize and automate purchasing activities. For example, at University Hospital in Newark, NJ, SciQuest is used for all purchases that go to outside vendors, ensuring competitive pricing and significantly reducing paperwork and man-hours. The software also offers a comprehensive solution for managing vendor contracts, allowing users to create and store contracts within the system. Additionally, SciQuest's Spend Director module enables users to track spend against these contracts, ensuring compliance and optimizing procurement decisions.

Another valuable use case of SciQuest is its integration with other systems and platforms. The software seamlessly integrates with financial ERP systems, such as Ellucian's Banner, enabling users without access to the financial ERP to shop for products and assign them to others who do have access. This integration ensures a smooth procure-to-pay process for users in multiple departments and locations. SciQuest also facilitates e-procurement on campus by offering an online catalog and automating the requisitioning process. This allows faculty and staff at universities to easily purchase items needed for labs or other purposes.

Furthermore, SciQuest has been widely used across different industries beyond healthcare and education. For instance, Promega utilizes the SciQuest applications to provide product and price information to customers in the Academic, Biotech, and Pharmaceutical industries. The software acts as a central hub for procurement needs, supporting various functionalities such as creating punchouts, hosted catalogs, non-catalog POs, and check requests.

Although there have been some challenges reported with certain workflow features not fully aligning with existing approval policies within organizations, overall, SciQuest has revolutionized manual procurement processes by automating tasks and providing efficient solutions. It has become the go-to tool for various organizations, enabling them to optimize their purchasing activities, save costs, and improve overall productivity.

Highly Customizable User Interface: Users have expressed that the user interface of SciQuest's Spend Director is highly customizable and user-friendly. Many reviewers have stated that they appreciate being able to easily personalize their interface to suit their specific needs and preferences, allowing for a more tailored and efficient experience.

Extensive Documentation: The availability of extensive documentation has been praised by users as it allows them to easily find information on how to perform certain tasks within the system. Several reviewers have mentioned that the comprehensive documentation provided by SciQuest helps them quickly troubleshoot issues and learn new functionalities, enhancing their overall usage of the software.

Convenient Repository Feature: Users commend the convenience and easy access provided by the repository feature in SciQuest's Spend Director. Multiple reviewers have highlighted this feature as a valuable aspect of the software, consolidating all contracts in one place, making it effortless for users to locate and manage important documents related to procurement and purchasing processes.

Cons:

  1. Limited integration capabilities: Some users have expressed frustration with the limited integration capabilities of SciQuest, particularly in terms of integrating with other software such as Crystal Reports or MS Access. This has led to the need for building a shadow database for ad-hoc reports, which adds complexity and effort to the reporting process.
  2. Lack of intuitive features: Several users have found certain features of SciQuest to be lacking in intuitiveness. For example, the Supplies Manager module is considered rudimentary and the current report functionality is viewed as manual and lacking comprehensive data elements. Additionally, some users feel overwhelmed by the numerous options provided by SciQuest, making it difficult to navigate through the system efficiently.
  3. Inadequate customer support: A number of users have mentioned issues with customer support provided by SciQuest. While acknowledging that support help is still generally good, some users feel that it has lost its edge over time as the company focused on emerging products. Furthermore, there are concerns about the technical help desk's management of outstanding tasks decreasing as the company grew, resulting in slower response times and potentially unresolved issues for customers.

Users have provided several recommendations to improve the experience with Jaggaer. These include obtaining the manual and seeking help from the Technical support team, getting a demo before purchasing, and keeping an eye on orders for occasional mismatches. Additionally, users recommend that suppliers and customers utilize Jaggaer as a central platform for exporting usage, vendor ratings, quality certifications, and environmental certifications. Another suggestion is to understand business requirements before determining if Pool4Tool is the right solution. Overall, Jaggaer is praised for its functionalities and excellent Technical support team.

Attribute Ratings

Reviews

(1-17 of 17)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
Well, I put it in the middle because I hope someday we will get a chance to put eProcurement suite of needed products out for RFP one day. It will not happen anytime soon due to the current administration. But I'm hopeful, and if and when it happens, SciQuest no doubt will be a strong contender.
Score 8 out of 10
Vetted Review
Verified User
We spent a lot of time setting it up and making it behave exactly as our organization needs and it interfaces with our ERP as well. Their customer service is great and you can call support and get an answer immediately. They log the case and you can keep it open as long as you need. They have three releases a year where they try to enhance their product. They provide a test, train AND production environment.
March 21, 2014

SciQuest Review

Score 7 out of 10
Vetted Review
Verified User
Simplified and user friendly system that has been implemented across our entire institute and with all of our vendors. We really like this program and it works well for us. Changing to another program would be a significant time investment and hassle
March 18, 2014

SciQuest review

Score 7 out of 10
Vetted Review
Verified User
If I found myself in a position to support another large scale ordering system for a university I would want SciQuest.
Melissa Tula | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We are committed to this product. It is the first of its kind to be used at this University and was chosen from a sampling of three competitors. Ease of use and implementation with existing software contributed to the decision to us SciQuest. As we continue to use the product over time, discovering where adjustments need to be made and having the ability to make said adjustments will ensure the likelihood of continued use.
Score 8 out of 10
Vetted Review
Verified User
Our ERP product has greatly enhanced their own marketplace capabilities, making it easier to integrate directly with suppliers as well as in helping to cleanse and load content for internally maintained catalogs. When the time comes to upgrade, we will have to reassess whether or not we use delivered functionality or continue to use SciQuest.
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