Review from a K-12 Perspective
We use JAGGAER as a Requisition to PO solution and we also process invoices through JAGGAER. JAGGAER helps automate parts of our …
Overview
What is JAGGAER?
JAGGAER is a procure-to-pay provider in the higher education and government sectors. JAGGAER eProcurement and strategic sourcing customers gain access to suppliers on a scalable, customizable platform. The JAGGAER SaaS-based, source-to-settle solution provides unparalleled visibility, insights and recommendations to procurement…
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What is JAGGAER?
JAGGAER is a procure-to-pay provider in the higher education and government sectors. JAGGAER eProcurement and strategic sourcing customers gain access to suppliers on a scalable, customizable platform. The JAGGAER SaaS-based, source-to-settle solution provides unparalleled visibility, insights and…
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What is JAGGAER?
JAGGAER Video
JAGGAER Autonomous Commerce - Transforming the way businesses conduct enterprise commerce.
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JAGGAER Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
JAGGAER is a procure-to-pay provider in the higher education and government sectors. JAGGAER eProcurement and strategic sourcing customers gain access to suppliers on a scalable, customizable platform. The JAGGAER SaaS-based, source-to-settle solution provides unparalleled visibility, insights and recommendations to procurement leaders and suppliers. The result is a fluid supply chain driven by spend analysis, contract management, and an accounts payable solutions.
Reviewers rate Implementation Rating highest, with a score of 9.
The most common users of JAGGAER are from Enterprises (1,001+ employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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SciQuest, a procurement software used by various organizations, has proven to be an essential tool for streamlining purchasing processes and improving efficiency. Users have reported that the software is user-friendly and easy to learn, making it accessible for the whole organization. One of the key use cases of SciQuest is its ability to centralize and automate purchasing activities. For example, at University Hospital in Newark, NJ, SciQuest is used for all purchases that go to outside vendors, ensuring competitive pricing and significantly reducing paperwork and man-hours. The software also offers a comprehensive solution for managing vendor contracts, allowing users to create and store contracts within the system. Additionally, SciQuest's Spend Director module enables users to track spend against these contracts, ensuring compliance and optimizing procurement decisions.
Another valuable use case of SciQuest is its integration with other systems and platforms. The software seamlessly integrates with financial ERP systems, such as Ellucian's Banner, enabling users without access to the financial ERP to shop for products and assign them to others who do have access. This integration ensures a smooth procure-to-pay process for users in multiple departments and locations. SciQuest also facilitates e-procurement on campus by offering an online catalog and automating the requisitioning process. This allows faculty and staff at universities to easily purchase items needed for labs or other purposes.
Furthermore, SciQuest has been widely used across different industries beyond healthcare and education. For instance, Promega utilizes the SciQuest applications to provide product and price information to customers in the Academic, Biotech, and Pharmaceutical industries. The software acts as a central hub for procurement needs, supporting various functionalities such as creating punchouts, hosted catalogs, non-catalog POs, and check requests.
Although there have been some challenges reported with certain workflow features not fully aligning with existing approval policies within organizations, overall, SciQuest has revolutionized manual procurement processes by automating tasks and providing efficient solutions. It has become the go-to tool for various organizations, enabling them to optimize their purchasing activities, save costs, and improve overall productivity.
Highly Customizable User Interface: Users have expressed that the user interface of SciQuest's Spend Director is highly customizable and user-friendly. Many reviewers have stated that they appreciate being able to easily personalize their interface to suit their specific needs and preferences, allowing for a more tailored and efficient experience.
Extensive Documentation: The availability of extensive documentation has been praised by users as it allows them to easily find information on how to perform certain tasks within the system. Several reviewers have mentioned that the comprehensive documentation provided by SciQuest helps them quickly troubleshoot issues and learn new functionalities, enhancing their overall usage of the software.
Convenient Repository Feature: Users commend the convenience and easy access provided by the repository feature in SciQuest's Spend Director. Multiple reviewers have highlighted this feature as a valuable aspect of the software, consolidating all contracts in one place, making it effortless for users to locate and manage important documents related to procurement and purchasing processes.
Cons:
- Limited integration capabilities: Some users have expressed frustration with the limited integration capabilities of SciQuest, particularly in terms of integrating with other software such as Crystal Reports or MS Access. This has led to the need for building a shadow database for ad-hoc reports, which adds complexity and effort to the reporting process.
- Lack of intuitive features: Several users have found certain features of SciQuest to be lacking in intuitiveness. For example, the Supplies Manager module is considered rudimentary and the current report functionality is viewed as manual and lacking comprehensive data elements. Additionally, some users feel overwhelmed by the numerous options provided by SciQuest, making it difficult to navigate through the system efficiently.
- Inadequate customer support: A number of users have mentioned issues with customer support provided by SciQuest. While acknowledging that support help is still generally good, some users feel that it has lost its edge over time as the company focused on emerging products. Furthermore, there are concerns about the technical help desk's management of outstanding tasks decreasing as the company grew, resulting in slower response times and potentially unresolved issues for customers.
Users have provided several recommendations to improve the experience with Jaggaer. These include obtaining the manual and seeking help from the Technical support team, getting a demo before purchasing, and keeping an eye on orders for occasional mismatches. Additionally, users recommend that suppliers and customers utilize Jaggaer as a central platform for exporting usage, vendor ratings, quality certifications, and environmental certifications. Another suggestion is to understand business requirements before determining if Pool4Tool is the right solution. Overall, Jaggaer is praised for its functionalities and excellent Technical support team.
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March 06, 2017
Perspective from a long-time SciQuest Supplier
Score 8 out of 10
Vetted Review
Verified User
As a Supplier, Promega uses the SciQuest applications to provide product and price information to our customers in the Academic, Biotech and Pharmaceutical industries. Integration with the SciQuest platform enables us to accomplish procure-to-pay in a seamless manner. Users in multiple departments and locations are able to access SciQuest in the cloud to support our global customer base.
- The Supplier portal is superior to all others in the industry, providing the Supplier with the tools and information to manage their catalogs and prices, as well as reporting capabilities that facilitate good business practices.
- SciQuest's enablement and support teams work closely with the customer and supplier to configure and manage an efficient transaction process. Their people are well informed and do a good job in communicating with stakeholders.
- The SciQuest Spend Director interface allows customers to find the products in a well-designed shopping environment and provides procurement/sourcing staff with tools and options to manage their supplier relationships.
- As a global supplier, SciQuest's footprint is predominately in the USA with some presence in Europe. We confront a very complex landscape of supplier portals when working with global customers and wish SciQuest could make stronger inroads especially in Europe.
- Though reporting is good for the supplier, some aspects of the reporting tools could be improved to facilitate the dialog between supplier and customer such as spend history, prioritized exception handling and document exchange via the portal.
- Enhanced relationships between supplier and procurement/sourcing as we work through optimization of our mutual business processes.
- Greater visibility of our products in the customer marketplace, resulting in increased sales and improved dialog focused on the organization's priorities.
- Improved customer service and lower cost of manual intervention through the management of valid catalog numbers, prices, addresses and remittance processes.
As a supplier, SciQuest is selected by our customers - we are always confident when this selection is made.
One appreciates working together with SciQuest when considering some of the issues we've encountered with other marketplace/procurement solutions:
- Uneven support from staff who were less than fully trained
- Non-adherence to standards such as cXML despite claims to be compliant
- Difficulty garnering project resources necessary to complete an implementation
- Outdated and error-prone catalog management portals
One appreciates working together with SciQuest when considering some of the issues we've encountered with other marketplace/procurement solutions:
- Uneven support from staff who were less than fully trained
- Non-adherence to standards such as cXML despite claims to be compliant
- Difficulty garnering project resources necessary to complete an implementation
- Outdated and error-prone catalog management portals
October 11, 2016
SciQuest use at a large university
Score 9 out of 10
Vetted Review
Verified User
SciQuest is used for computerized online shopping, automated requisitions, automated POs, automated e-invoices plus scanned and manually entered invoices. SciQuest interfaces with the back end payment generation and financial systems.
- SciQuest has a fairly robust process for vendor and item selection and subsequent purchase authorizations and PO generation. Subsequent E-invoicing and hardcopy invoice entry are established processes.
- Customer support from SciQuest is very good.
- Software updates from SciQuest are average.
- SciQuest has helped automate diverse and possibly inefficient manual processes. Vendors and buyers must follow a rigorous computerized protocol for buying and selling. This enables efficiencies and forces reduced errors. After a one year learning curve efficiencies will become apparent. Having all Requisition, PO and Invoice details linked on one screen is very useful.
1000
200+ university departments.
Change management was a major issue with the implementation
It took time for buying personnel and vendor personnel/systems to implement the SciQuest buying processes. The buying depts. and vendors often made process or technical mistakes during the first year. Continual education/reminders to the buying groups and vendors was necessary by Accounts Payable and Procurement at our university. Mistakes by buying groups and vendors have been reduced but continue in year 3. Perhaps these typos/technical XML, and miscommunication errors are normal when vendor/buyer data entry or process steps are involved.
- Online training
- Self-taught
For invoices, after learning the concept and efficiencies of Workflow, invoice processing is flowing smoothly.
March 10, 2015
SciQuest.... Yes or No?
Score 9 out of 10
Vetted Review
Verified User
SciQuest is used by our purchasing department to streamline our PO purchases. The software it being used across the whole Tulsa Community College organization. This helps rein in each department's spending to an organized and detailed collection.
- Punch-out's will automatically enter the commodity code that is needed for the specific product you have selected. This helps keep mistakes to a minimum.
- SciQuest has your "profile" information saved so each purchase will be delivered to the exact name and address you ship to regularly.
- SciQuest is very user friendly. Your "homepage" can be manipulated to show or hide items to appeal to your visual stimulation.
- You can move items from one cart to another draft cart if you are unsure about your purchase.
- SciQuest allows you to shop with multiple vendors and once you are ready to finish your REQ it will separate each vendor to produce a separate REQ.
- Sometimes the site just will not connect to the punch-out vendor
- Better allocation of monies from accounts
- More accurate account of encumbered balance
- Less mistake with commodity codes
I have only used SciQuest, i cannot compare it to the others you have listed. I do know that SciQuest works very well in a large or small company setting.