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JAGGAER

JAGGAER
Formerly SciQuest

Overview

What is JAGGAER?

JAGGAER is a procure-to-pay provider in the higher education and government sectors. JAGGAER eProcurement and strategic sourcing customers gain access to suppliers on a scalable, customizable platform. The JAGGAER SaaS-based, source-to-settle solution provides unparalleled visibility, insights and recommendations to procurement…

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Recent Reviews

TrustRadius Insights

SciQuest, a procurement software used by various organizations, has proven to be an essential tool for streamlining purchasing processes …
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SciQuest User

10 out of 10
November 17, 2016
Incentivized
Our entire campus is using SciQuest to procure items and services. Also we store and maintain our purchased contract services using the …
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SciQuest use at a large university

9 out of 10
October 11, 2016
SciQuest is used for computerized online shopping, automated requisitions, automated POs, automated e-invoices plus scanned and manually …
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SciQuest Review

3 out of 10
July 13, 2016
Incentivized
SciQuest is currently being used by our procurement services department here at our university. Although not all of our vendors are …
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Reviewer Pros & Cons

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Pricing

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What is JAGGAER?

JAGGAER is a procure-to-pay provider in the higher education and government sectors. JAGGAER eProcurement and strategic sourcing customers gain access to suppliers on a scalable, customizable platform. The JAGGAER SaaS-based, source-to-settle solution provides unparalleled visibility, insights and…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Acquirell is a SaaS procurement technology suite solution tailored to SMBs. Acquirell enables businesses to save the time of their procurement teams by eliminating manual workflow and automating the procurement process. The E-Sourcing module of Acquirell enables the companies to attain more savings…

What is Periscope Source?

Periscope Source (formerly BidSync) is a suite of e-procurement software now owned and supported by Periscope Holdings in Austin, Texas since the December 2014 acquisition.

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Product Details

What is JAGGAER?

JAGGAER Video

JAGGAER Autonomous Commerce - Transforming the way businesses conduct enterprise commerce.

JAGGAER Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

JAGGAER is a procure-to-pay provider in the higher education and government sectors. JAGGAER eProcurement and strategic sourcing customers gain access to suppliers on a scalable, customizable platform. The JAGGAER SaaS-based, source-to-settle solution provides unparalleled visibility, insights and recommendations to procurement leaders and suppliers. The result is a fluid supply chain driven by spend analysis, contract management, and an accounts payable solutions.

Coupa, Ivalua Source-to-Pay, and Zip Intake-to-Procure are common alternatives for JAGGAER.

Reviewers rate Implementation Rating highest, with a score of 9.

The most common users of JAGGAER are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(61)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

SciQuest, a procurement software used by various organizations, has proven to be an essential tool for streamlining purchasing processes and improving efficiency. Users have reported that the software is user-friendly and easy to learn, making it accessible for the whole organization. One of the key use cases of SciQuest is its ability to centralize and automate purchasing activities. For example, at University Hospital in Newark, NJ, SciQuest is used for all purchases that go to outside vendors, ensuring competitive pricing and significantly reducing paperwork and man-hours. The software also offers a comprehensive solution for managing vendor contracts, allowing users to create and store contracts within the system. Additionally, SciQuest's Spend Director module enables users to track spend against these contracts, ensuring compliance and optimizing procurement decisions.

Another valuable use case of SciQuest is its integration with other systems and platforms. The software seamlessly integrates with financial ERP systems, such as Ellucian's Banner, enabling users without access to the financial ERP to shop for products and assign them to others who do have access. This integration ensures a smooth procure-to-pay process for users in multiple departments and locations. SciQuest also facilitates e-procurement on campus by offering an online catalog and automating the requisitioning process. This allows faculty and staff at universities to easily purchase items needed for labs or other purposes.

Furthermore, SciQuest has been widely used across different industries beyond healthcare and education. For instance, Promega utilizes the SciQuest applications to provide product and price information to customers in the Academic, Biotech, and Pharmaceutical industries. The software acts as a central hub for procurement needs, supporting various functionalities such as creating punchouts, hosted catalogs, non-catalog POs, and check requests.

Although there have been some challenges reported with certain workflow features not fully aligning with existing approval policies within organizations, overall, SciQuest has revolutionized manual procurement processes by automating tasks and providing efficient solutions. It has become the go-to tool for various organizations, enabling them to optimize their purchasing activities, save costs, and improve overall productivity.

Highly Customizable User Interface: Users have expressed that the user interface of SciQuest's Spend Director is highly customizable and user-friendly. Many reviewers have stated that they appreciate being able to easily personalize their interface to suit their specific needs and preferences, allowing for a more tailored and efficient experience.

Extensive Documentation: The availability of extensive documentation has been praised by users as it allows them to easily find information on how to perform certain tasks within the system. Several reviewers have mentioned that the comprehensive documentation provided by SciQuest helps them quickly troubleshoot issues and learn new functionalities, enhancing their overall usage of the software.

Convenient Repository Feature: Users commend the convenience and easy access provided by the repository feature in SciQuest's Spend Director. Multiple reviewers have highlighted this feature as a valuable aspect of the software, consolidating all contracts in one place, making it effortless for users to locate and manage important documents related to procurement and purchasing processes.

Cons:

  1. Limited integration capabilities: Some users have expressed frustration with the limited integration capabilities of SciQuest, particularly in terms of integrating with other software such as Crystal Reports or MS Access. This has led to the need for building a shadow database for ad-hoc reports, which adds complexity and effort to the reporting process.
  2. Lack of intuitive features: Several users have found certain features of SciQuest to be lacking in intuitiveness. For example, the Supplies Manager module is considered rudimentary and the current report functionality is viewed as manual and lacking comprehensive data elements. Additionally, some users feel overwhelmed by the numerous options provided by SciQuest, making it difficult to navigate through the system efficiently.
  3. Inadequate customer support: A number of users have mentioned issues with customer support provided by SciQuest. While acknowledging that support help is still generally good, some users feel that it has lost its edge over time as the company focused on emerging products. Furthermore, there are concerns about the technical help desk's management of outstanding tasks decreasing as the company grew, resulting in slower response times and potentially unresolved issues for customers.

Users have provided several recommendations to improve the experience with Jaggaer. These include obtaining the manual and seeking help from the Technical support team, getting a demo before purchasing, and keeping an eye on orders for occasional mismatches. Additionally, users recommend that suppliers and customers utilize Jaggaer as a central platform for exporting usage, vendor ratings, quality certifications, and environmental certifications. Another suggestion is to understand business requirements before determining if Pool4Tool is the right solution. Overall, Jaggaer is praised for its functionalities and excellent Technical support team.

Attribute Ratings

Reviews

(1-25 of 35)
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Roderick (Rick) Smith | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
SciQuest's platform is ideally suited for a larger institution where a wide range of disciplines and supplier preferences exist. This includes Academic, Government, Biotech, Pharmaceutical and similar entities that have a high percentage of indirect spend and lengthy list of vendors. Their offerings work well in combination with a variety of "back-end" financial systems and they combine in-house and consultant expertise to implement the platform in complex environments. Although they have some customers with much smaller user bases and vendor lists, the solution may be overkill for these institutions.
Score 9 out of 10
Vetted Review
Verified User
SciQuest works especially well automating invoice delivery & payment processing with our larger, tech savvy vendors that are cXML proficient and that have established e-procurement/selling processes (= 40% of our vendors). Some vendor-caused cXML invoice rejection and accuracy issues are to be expected during their start up one to six months. This is especially true if the vendor doesn't pay attention to the automatically generated file Reject messages that SciQuest sends the vendor when the vendor sends misconfigured files. After the vendor start-up period of one to six months the files flow quickly and payments can happen in one day. Our start-up phases for onboarding cXML vendors is now one to three months. The 60% of vendors that are small or local and without cXML also flow well and are semi-automated with scanning instead of direct cXML e-invoice synchronization.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
SciQuest is well suited for a bigger institution. Where I think they are lacking is being able to offer a stripped down version of their offerings to make it affordable for the smaller customers, e.g. community or private colleges.
July 13, 2016

SciQuest Review

Score 3 out of 10
Vetted Review
Verified User
Incentivized
The punch out functionality to choose items for requisitions works well enough (sandwich model). Attempting to replace one's entire customizable ERP business processes with a SaaS solution may be too much to ask for the customer.
Score 9 out of 10
Vetted Review
Verified User
Incentivized

As a purchasing app, it is excellent. I cannot speak to its usefulness in the AP area. it may be less useful in a different environment, such as manufacturing. For research and healthcare use, it is excellent.


Also, we use Banner as our ERP. SciQuest is well versed with integrating with Banner. Users with a different ERP may experience less pleasant results.

Stacey Templeman | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
SciQuest is well suited for a procure to pay solution. As a simple to use P2P solution, I would give it a 9. It is not as well suited as a sourcing solution. If all you are looking for it a sourcing solution, I would look elsewhere. As a standalone sourcing solution, I would only rate Sourcing Director as a 5.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The culture of the institution must be ready for the migration to this type of system. Without top level buy-in and a mandate to implement fully, the system would not be used to its full potential. Universities who cannot handle the full on implementation should not implement. SciQuest Science catalogue is not useful in the Canadian context and I regret purchasing the module.
January 05, 2016

SciQuest user for 3 Yrs

Score 9 out of 10
Vetted Review
Verified User
SciQuest Select Site is a good B2B system with friendly user interface. The system is easier to use for catalog, hosted and punch out vendors. Integrations with other systems (financials) may become a challenge during upgrades to your in house systems or SciQuest upgrades.
Score 8 out of 10
Vetted Review
Verified User
If it fits the approval workflow structure that your organization uses. Does it allow you to place orders on things you use. Takes a lot of set up time so need to plan and do a lot of testing to make sure it meets your needs and does what it is supposed to do.
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