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JAGGAER

JAGGAER
Formerly SciQuest

Overview

What is JAGGAER?

JAGGAER is a procure-to-pay provider in the higher education and government sectors. JAGGAER eProcurement and strategic sourcing customers gain access to suppliers on a scalable, customizable platform. The JAGGAER SaaS-based, source-to-settle solution provides unparalleled visibility, insights and recommendations to procurement…

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Recent Reviews

TrustRadius Insights

SciQuest, a procurement software used by various organizations, has proven to be an essential tool for streamlining purchasing processes …
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SciQuest User

10 out of 10
November 17, 2016
Incentivized
Our entire campus is using SciQuest to procure items and services. Also we store and maintain our purchased contract services using the …
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SciQuest use at a large university

9 out of 10
October 11, 2016
SciQuest is used for computerized online shopping, automated requisitions, automated POs, automated e-invoices plus scanned and manually …
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SciQuest Review

3 out of 10
July 13, 2016
Incentivized
SciQuest is currently being used by our procurement services department here at our university. Although not all of our vendors are …
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Reviewer Pros & Cons

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Pricing

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What is JAGGAER?

JAGGAER is a procure-to-pay provider in the higher education and government sectors. JAGGAER eProcurement and strategic sourcing customers gain access to suppliers on a scalable, customizable platform. The JAGGAER SaaS-based, source-to-settle solution provides unparalleled visibility, insights and…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Acquirell is a SaaS procurement technology suite solution tailored to SMBs. Acquirell enables businesses to save the time of their procurement teams by eliminating manual workflow and automating the procurement process. The E-Sourcing module of Acquirell enables the companies to attain more savings…

What is Periscope Source?

Periscope Source (formerly BidSync) is a suite of e-procurement software now owned and supported by Periscope Holdings in Austin, Texas since the December 2014 acquisition.

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Product Details

What is JAGGAER?

JAGGAER Video

JAGGAER Autonomous Commerce - Transforming the way businesses conduct enterprise commerce.

JAGGAER Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

JAGGAER is a procure-to-pay provider in the higher education and government sectors. JAGGAER eProcurement and strategic sourcing customers gain access to suppliers on a scalable, customizable platform. The JAGGAER SaaS-based, source-to-settle solution provides unparalleled visibility, insights and recommendations to procurement leaders and suppliers. The result is a fluid supply chain driven by spend analysis, contract management, and an accounts payable solutions.

Coupa, Ivalua Source-to-Pay, and Zip Intake-to-Procure are common alternatives for JAGGAER.

Reviewers rate Implementation Rating highest, with a score of 9.

The most common users of JAGGAER are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(61)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

SciQuest, a procurement software used by various organizations, has proven to be an essential tool for streamlining purchasing processes and improving efficiency. Users have reported that the software is user-friendly and easy to learn, making it accessible for the whole organization. One of the key use cases of SciQuest is its ability to centralize and automate purchasing activities. For example, at University Hospital in Newark, NJ, SciQuest is used for all purchases that go to outside vendors, ensuring competitive pricing and significantly reducing paperwork and man-hours. The software also offers a comprehensive solution for managing vendor contracts, allowing users to create and store contracts within the system. Additionally, SciQuest's Spend Director module enables users to track spend against these contracts, ensuring compliance and optimizing procurement decisions.

Another valuable use case of SciQuest is its integration with other systems and platforms. The software seamlessly integrates with financial ERP systems, such as Ellucian's Banner, enabling users without access to the financial ERP to shop for products and assign them to others who do have access. This integration ensures a smooth procure-to-pay process for users in multiple departments and locations. SciQuest also facilitates e-procurement on campus by offering an online catalog and automating the requisitioning process. This allows faculty and staff at universities to easily purchase items needed for labs or other purposes.

Furthermore, SciQuest has been widely used across different industries beyond healthcare and education. For instance, Promega utilizes the SciQuest applications to provide product and price information to customers in the Academic, Biotech, and Pharmaceutical industries. The software acts as a central hub for procurement needs, supporting various functionalities such as creating punchouts, hosted catalogs, non-catalog POs, and check requests.

Although there have been some challenges reported with certain workflow features not fully aligning with existing approval policies within organizations, overall, SciQuest has revolutionized manual procurement processes by automating tasks and providing efficient solutions. It has become the go-to tool for various organizations, enabling them to optimize their purchasing activities, save costs, and improve overall productivity.

Highly Customizable User Interface: Users have expressed that the user interface of SciQuest's Spend Director is highly customizable and user-friendly. Many reviewers have stated that they appreciate being able to easily personalize their interface to suit their specific needs and preferences, allowing for a more tailored and efficient experience.

Extensive Documentation: The availability of extensive documentation has been praised by users as it allows them to easily find information on how to perform certain tasks within the system. Several reviewers have mentioned that the comprehensive documentation provided by SciQuest helps them quickly troubleshoot issues and learn new functionalities, enhancing their overall usage of the software.

Convenient Repository Feature: Users commend the convenience and easy access provided by the repository feature in SciQuest's Spend Director. Multiple reviewers have highlighted this feature as a valuable aspect of the software, consolidating all contracts in one place, making it effortless for users to locate and manage important documents related to procurement and purchasing processes.

Cons:

  1. Limited integration capabilities: Some users have expressed frustration with the limited integration capabilities of SciQuest, particularly in terms of integrating with other software such as Crystal Reports or MS Access. This has led to the need for building a shadow database for ad-hoc reports, which adds complexity and effort to the reporting process.
  2. Lack of intuitive features: Several users have found certain features of SciQuest to be lacking in intuitiveness. For example, the Supplies Manager module is considered rudimentary and the current report functionality is viewed as manual and lacking comprehensive data elements. Additionally, some users feel overwhelmed by the numerous options provided by SciQuest, making it difficult to navigate through the system efficiently.
  3. Inadequate customer support: A number of users have mentioned issues with customer support provided by SciQuest. While acknowledging that support help is still generally good, some users feel that it has lost its edge over time as the company focused on emerging products. Furthermore, there are concerns about the technical help desk's management of outstanding tasks decreasing as the company grew, resulting in slower response times and potentially unresolved issues for customers.

Users have provided several recommendations to improve the experience with Jaggaer. These include obtaining the manual and seeking help from the Technical support team, getting a demo before purchasing, and keeping an eye on orders for occasional mismatches. Additionally, users recommend that suppliers and customers utilize Jaggaer as a central platform for exporting usage, vendor ratings, quality certifications, and environmental certifications. Another suggestion is to understand business requirements before determining if Pool4Tool is the right solution. Overall, Jaggaer is praised for its functionalities and excellent Technical support team.

Attribute Ratings

Reviews

(1-25 of 32)
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Roderick (Rick) Smith | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Enhanced relationships between supplier and procurement/sourcing as we work through optimization of our mutual business processes.
  • Greater visibility of our products in the customer marketplace, resulting in increased sales and improved dialog focused on the organization's priorities.
  • Improved customer service and lower cost of manual intervention through the management of valid catalog numbers, prices, addresses and remittance processes.
Score 9 out of 10
Vetted Review
Verified User
  • SciQuest has helped automate diverse and possibly inefficient manual processes. Vendors and buyers must follow a rigorous computerized protocol for buying and selling. This enables efficiencies and forces reduced errors. After a one year learning curve efficiencies will become apparent. Having all Requisition, PO and Invoice details linked on one screen is very useful.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • SciQuest definitely helped turn-around efforts on non-delegated orders, i.e. those purchases which had to be approved by the purchasing department at our institution.
  • SciQuest definitely alleviated a lot of conciliation processes across campus due to the integration with our ERP system, tracking all accounting for each purchase.
  • We were able to centralize our billing using the initial AP module offering. We also were taking in 20% of our invoice volume in as electronic invoices which lowered staff.
  • Contracts were easily accessible by our buyers like never before, having reminders for renewals and customer searchable, accessible, and order-able.
  • I found the search features in Spend Manager incredible. You can slice and dice the data like no other app. The only think I found lacking is the ability to search on fields for NULL values. So, for instance, if you wanted to find all POs having xyz, but where there was no account#, you couldn't always do that kind of search. The ability was there on some fields, but needs it on all or most fields. But again, I'd give search querying a 9.5 out of 10.
  • Great set of folks at SciQuest. They were all so great to work with. I don't know of one person I worked with that was not the most professional and courteous. Well, maybe one person was a bit stuck on herself, but that's just one out of the many that I worked with at SciQuest - exceptional!
July 13, 2016

SciQuest Review

Score 3 out of 10
Vetted Review
Verified User
Incentivized
  • Customers seem to be fine with selecting requisition items and having them pushed back via carts to a legacy system.
  • Converting one's legacy ERP system to a SaaS solution may prove to be too much of an overhaul in regards to converting to a new set of rules which do not fit exactly with current business processes. The inability to enhance in great detail is also a drawback for customers coming from a highly modifiable system.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • SciQuest has allowed us to push more spend to our PCard program, resulting in higher rebates.
  • SciQuest has given the purchasing office more visibility into our ordering process, helping us prepare for year end expenditures that we might not have known about previously.
January 25, 2016

SciQuest Review

Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Financial savings as a result of end users choosing the best value suppliers for products.
  • Compliant spend with preferred suppliers.
  • More efficient ordering process for end users.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • It has been shown to increase employee productivity campus wide by efficiency savings of over $200,000.
  • The finance workarounds however negatively impact these savings as the processing time in sciquest vs. Banner is greater.
  • Faculty is happy with the speed of orders and we are finding more users coming on line.
January 05, 2016

SciQuest user for 3 Yrs

Score 9 out of 10
Vetted Review
Verified User
  • Great for enforcing state contract compliance. Reduces the needs for bids and RFPs
  • Reduces time between order and delivery
  • Easy user interface
Score 8 out of 10
Vetted Review
Verified User
  • Allows more communication with all business departments. the users can post comments/attachments and it is all housed in SciQuest and it emails you when a comment is added. This way every one involved with the purchase can see what is going on, where it is in the process and who to contact
  • increases efficiency as you can add any workflow you would like to requisitions, purchase orders or invoices to ensure compliance and set up workloads. The user who is assigned is emailed when they have an approval pending and have a folder of items to do with a count of how long it has been in their queue.
  • Consolidates processes - you can run your saved searches every day and work on what you need to each day. Determine how others are doing their job..
Joel Hood | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Great for central controls using workflow
  • Great for vendor visibility
  • Challenging to get all applicable users to understand the application as designed by my organization
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