Jamf Pro A+
We use Jamf Pro to manage all our Macbook and iPad devices. Integrates nicely with Apple School Manager and makes it easy to deploy apps. …
Overview
What is Jamf Pro?
Jamf Pro (formerly Casper Suite) is designed to automate device management for users while driving end-user productivity and creativity. According to the vendor, it is the EMM tool that delights IT pros and the users they support by delivering on…
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What is Jamf Pro?
Jamf Pro (formerly Casper Suite) is designed to automate device management for users while driving end-user productivity and creativity. According to the vendor, it is the EMM tool that delights IT pros and the users they support by delivering on the promise of unified endpoint management for Apple…
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Product Details
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- Integrations
- Competitors
- Tech Details
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What is Jamf Pro?
Jamf Pro (formerly Casper Suite) is designed to automate device management for users while driving end-user productivity and creativity. According to the vendor, it is the EMM tool that delights IT pros and the users they support by delivering on the promise of unified endpoint management for Apple devices.
Jamf Pro Features
- Supported: Zero-Touch Deployment
- Supported: Device Management
- Supported: App Distribution
- Supported: Inventory Management
- Supported: Enterprise App Store
- Supported: Patch Management
Jamf Pro Screenshots
Jamf Pro Videos
Jamf Overview
Jamf Pro Demo
From our customers
Jamf Pro Integrations
- ServiceNow IT Service Management
- Microsoft Intune
- Apple School Manager
- Apple Volume Purchase Program
- Apple Device Enrollment Program
- Cisco Identity Services Engine
Jamf Pro Competitors
Jamf Pro Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Mac |
| Mobile Application | Apple iOS |
| Supported Languages | English, German, French, Chinese and Japanese |
Jamf Pro Downloadables
Frequently Asked Questions
Workspace ONE Unified Endpoint Management (UEM), IBM Security MaaS360, and Ivanti Neurons for MDM are common alternatives for Jamf Pro.
Reviewers rate Support Rating and Implementation Rating highest, with a score of 8.
The most common users of Jamf Pro are from Mid-sized Companies (51-1,000 employees).
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Jamf Pro has been widely used by organizations across the globe to manage their Apple devices with ease and efficiency. Users have praised the software for its ability to streamline device management, ensuring compliance with company security policies and providing superb support. With Jamf Pro, users have successfully managed unmanaged macOS devices and migrated Intune managed macOS devices, making it effortless to maintain a secure and maintainable fleet of Apple devices.
One of the key use cases of Jamf Pro is its capability to manage productivity applications such as Office 365 suite apps, VPN, Google Chrome, NoMAD, and other business apps in real time. This has allowed users to enhance productivity by easily accessing intranet sites and utilizing essential tools without any hassle. Additionally, the software has enabled efficient management of admin rights process on macOS, providing organizations with the necessary control over user privileges.
Another notable use case of Jamf Pro is its role in managing a worldwide fleet of MacBook Pro laptops. By eliminating the need for manual configuration, Jamf Pro has saved valuable time and effort while providing a personalized touch to each Mac user. The Self-Service component of the software has been particularly helpful, allowing users to access software packages and scripts from anywhere in the world, 24/7.
Furthermore, Jamf Pro has proven effective in managing large numbers of devices, offering seamless deployment and consistent management regardless of their location. The software's in-depth reporting and management capabilities have provided organizations with accurate inventory management and ensured compliance with security and compliance requirements. It has also simplified onboarding processes by ensuring Macs are compliant to security standards and providing a default set of software for new users.
Overall, Jamf Pro has been highly valued by users for its intuitive and powerful management capabilities. It has proven useful across various industries such as education, healthcare, marketing/design, construction, and more. Users appreciate its cost-effectiveness in lifecycle management and its ability to save time and effort in device setup and deployment. With its extensive features and efficient management capabilities, Jamf Pro has established itself as a preferred MDM solution for Apple devices.
Easy Creation and Deployment Process: Users find the software package creation and deployment process to be easy, increasing their effectiveness in delivering computers. Several reviewers have mentioned that they appreciate the simplicity of creating and deploying software packages, making it a user-friendly experience.
Excellent Support: The software provides excellent support, as indicated by multiple users who have had positive experiences with the support team. They value the timely assistance provided by the support team and consider them valuable resources for Apple administrators.
Remote Management Capabilities: The remote management capabilities of the software are highly appreciated by users. It allows them to handle tasks such as remote application installs and remote deployment easily. This feature has been mentioned by several reviewers as a significant benefit of using the software.
Confusing and Difficult to Navigate: Several users have expressed frustration with the user interface of Jamf Pro, finding it confusing and difficult to navigate. They have mentioned that this hinders their ability to perform tasks efficiently. Some users also struggle to locate certain settings within the software. Lack of Intuitiveness: Users believe that the UI of Jamf Pro is not intuitive unless they already know where to go. They feel that the wording of UI descriptions has caused confusion and that some elements in the admin console are confusing as well. Additionally, there is a perception among users that the user interface focuses more on looks than functionality. Limited Functionality: Users have mentioned several limitations in terms of functionality. They have stated that some previously working UI functionality is no longer working or has been removed. The lack of a Dark Theme and the inability to immediately jump to a script from a policy are disappointing for some users. They also feel that there should be easier ways to set up templates for policies and scripts, and that scripting and creating filters for searching are difficult. Overall, there is a consensus among users about these common cons regarding the user interface of Jamf Pro - it being confusing and difficult to navigate, lacking intuitiveness, and having limited functionality.
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Reviews
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November 01, 2018
Why I love Jamf
We use Jamf Pro to manage all of our Macs. We only have about 25 now, but soon hope to have all the employees on them (150). We also use Jamf Pro to manage all employees' iPhones (~70).
- MDM
- Single pane of glass
- Cloud hosted
- Learning how to use
- More free training
- Better Jamf Nation layout
November 01, 2018
What a time saver!
We use it with a number of clients to manage Macs and iPads. These clients are typically in the Education and Marketing/Design fields, but we have a construction firm as well. We use it mainly for MDM, App management, and inventory control. It is a powerful and worthwhile investment for anyone that uses either Mac or iOS in the workplace.
- Inventory. Detailed information, and visibility to whether or not devices are being used.
- Device Management. Being able to control software and other aspects of the device, automatically, is very nice.
- Application Management. Being able to deploy apps to a large number of devices, both Mac and iOS is a huge time saver.
- Having to select an edit button to change items when checkboxes are visible is annoying.
- Having a device inventory interface whose default scheme is "add what you'd like", rather than "remove what you don't want" is slightly annoying.
November 01, 2018
Jamf is Awesome.
Score 10 out of 10
Vetted Review
Verified User
We use Jamf Pro to manage all our Macs. The combination of Jamf and DEP makes provisioning much easier. We also regularly audit the endpoints for software compliance, security settings, and configurations. We employ a number of configuration profiles to be assured of correct/preferred settings. Jamf Pro is a wonderful tool for pulling specified reports.
- Deploy configuration profiles to assure correct settings.
- Execute a number of extension attributes to audit very specific settings and conditions.
- Regular status reporting on policy progress.
- There are a couple interface changes that would improve data visibility.
- Enforcing consistency across all views would improve the product. (i.e. some list views have a checkbox where multiple items can be selected before leaving the screen--other views have an "add" button for an item which requires you to go back in to select another item.
November 01, 2018
Jamf helps our business manage Macs!
It is being used to manage some of our Mac users. It is being deployed to certain teams. It addresses the challenges of managing a Mac infrastructure.
- Allow nearly full automation from shrink wrapped Mac to managed device for seamless end user experience
- Allows different configurations and apps for different users
- Allows transparency and inventory collection to see how your overall management state is.
- Await config
- Remote jumpstart could use some love, having experienced a real jumpstart and the remote option there are many inconsistencies
- Open source more things
November 01, 2018
JAMF Pro is worth it
We utilize Jamf Pro across our organization to support our Mac choice population. It addresses the concerns of management, security, compliance, and ease of use for those specific users. JAMF Pro makes it easy to perform the administrative duties and reporting for the Macs.
- Modern integrated interface
- Detailed reporting
- Built in tools
- Integration of other platforms
November 01, 2018
Great Premium Product!
Score 9 out of 10
Vetted Review
Verified User
Jamf Pro is being used to manage all macOS and iOS endpoints (pushing packages, config profiles, compliance, security). The ease and use of Jamf Pro is by far the best. The customer support is another big factor in why we use it. Jamf Pro is a premium product that helps our organization manage Macs across campus.
- Push and install packages
- Push and apply configuration profiles
- Reporting
- Rename of MacOS during DEP
- Reporting
- More access to training or detailed instructional videos
October 30, 2018
Jamf is the best!
We are an Apple based managed service provider. Jamf allows our clients to securely manage their devices, making compliance and employee onboard using/off boarding a snap.
- Centralized inventory of devices.
- Remote management and policy enforcement.
- Reporting and device usage statistics.
- Jamf Pro Policies that will retry if they fail.
October 10, 2018
New to JAMF..so far
We use JAMF Pro to manage our iPads for staff and classrooms. We are looking into also utilizing it for management of our limited Mac devices.
We've recently switched to JAMF Pro after a year using a different MDM. We primarily use it for device configuration, app deployment, and some other user/location specific policies.
We've recently switched to JAMF Pro after a year using a different MDM. We primarily use it for device configuration, app deployment, and some other user/location specific policies.
- JAMF's strength seems to be its age and track record. It's been around longer than most of the competition.
- JAMF seems to have a strong focus on business environments and plenty of tools to help keep your company's iOS/Mac devices under control
- The community of JAMF users is cult-like and should prove to be a good indicator of the product's value and competencies.
- Coming from an MDM exclusively targeted to Schools, the switch to JAMF's more "business-centric" terms/interface is a challenge.
- The interface has a steep learning curve. The stuff you want is there, but it's going to take you some time to remember exactly where it's located.
- Like all things Apple related, it still has to work within the confines of what Apple is allowing via APIs and such. That means there's always going to be things that dead end at "you can't do that. Apple doesn't let you"
October 08, 2018
If managing Apple devices, there is only one choice...Jamf
Score 9 out of 10
Vetted Review
Verified User
Jamf Pro is deployed to our entire company. We use Jamf Pro to facilitate updates, install new software, track our inventory, and ensure our computers are secure.
- Managing macOS
- Managing iOS
- Reliability with Jamf Cloud
- Improvements in Configuration Profiles
- Cost. They know they are the best tool out there and charge accordingly...This bill ticks me off every year but Jamf Pro is the heroine of MDMs...
October 04, 2018
Jamf Pro is amazing
Score 10 out of 10
Vetted Review
Verified User
Jamf is an amazing MDM which we can make sure our devices are up to date, in compliance and easily accessible to our users.
- One strength is being able to push configuration profiles quickly to make changes on the fly.
- Restrict software so that users do not download anything not yet tested and prevent reimaging of a machine.
- Self service is amazing. Providing a portal for users to install software as well as fix their own issues.
- It works well as is right now. Any new feature is welcome.
October 04, 2018
Good overall Jamf management
Score 9 out of 10
Vetted Review
Verified User
Jamf has been used for a lot of years within our company. Jamf allows us to manage our Mac devices in a very streamlined way and allows us to deploy them with a unique user experience.
Jamf made it easy for us to adjust and adopt new functions of any new macOS release as well as a very important zero-day support for new OS releases.
Jamf made it easy for us to adjust and adopt new functions of any new macOS release as well as a very important zero-day support for new OS releases.
- Zero Touch enrollment and the created user experience with it.
- MDM Mobile Device management has been implemented well with Jamf.
- With Jamf you are able to combine profiles, scripts and packages together to create a strong and from company to company different environment.
- Not all new features from Apple are implemented as fast as you sometimes wish
- A better OS specific update mechanism
October 04, 2018
Jamf - The Magical MDM
Jamf Pro is our holy grail solution to what would be a world of chaos in managing Macs in an enterprise setting. Over the last 3 years, I've seen the software take a wild beast and tame it into something we can do business intelligence, security management and enforcement, and asset management. Without it we would be dead in the water. It is currently being used to deploy 3000+ devices in 6+ countries, and seamlessly being managed by a team of 3. DEP deployments with Jamf Zero Touch has taken a huge load off our technicians and saved them countless hours. Our end users think it's witchcraft!
- With Jamf, we can automate policies and configurations. It takes the extra work out of monolithic imaging, as well as on the fly security and company policy management. Endpoint management is a breeze!
- As fore-mentioned, Jamf Zero Touch DEP imaging makes our lives at work so much easier. By making the process automated right out of the box, it creates a uniform and seamless process for our newly imaged devices. Our new employees think we are using technology from the future! (Because we are!)
- Security is a huge concerns for any business. With Jamf Pro, we can take the worry of letting end users roam completely free, and give them the tools, plus automated and enforced guidelines to make sure the company, their family, and they themselves stay safe. At home, or at work. No matter where they are! Without them knowing, it allows them to work seamlessly, and be limitless.
- Some features of Jamf Pro sometimes become defective if Apple changes something. Example being password changes aren't as easy to enforce with FileVault 2 enabled. Apple will reinvent the wheel, and not tell anyone until it's completely reactionary to solve the problem. Not entirely Jamf's fault, but more testing and public awareness would make this easier to work with.
- More broadcasted and advertised training. I want to learn more, but don't think about self improvement with Jamf. Help me!
October 04, 2018
Mobile K-12 Solution Deployed Overseas in Rapid Time
Jamf Pro is the critical end-user device management piece in a K-12 educational setting where iPads are shared between students. Controlling usage of 50 iPads by 300 students is only possible when access is centrally managed, and based off a student information system. The handshake between systems was set up quickly, solving the problem of rapid deployment on a scalable project.
- Rapid deployment
- End user-friendly
- Handles heterogeneous environment
- Add support for non Apple devices
October 04, 2018
Jamf Happy
We utilize Jamf Pro to maintain inventory and deploy software to Mac computers. We also utilize the DEP process with JAMF pro to provision Mac computers for new users. The JAMF backend is only accessible to our IT staff, but JAMF's Self Service and MDM features are used on all Macs across the company.
- Inventory Management - JAMF Pro grabs the data from your laptops automatically and stores it all in an easy to navigate system.
- Software deployment - Using JAMF Pro, you can deploy software, settings and more (printers?) to laptops en masse, with easy views of which machines have and have not received a deployment
- Provisioning Laptops - Imaging is Dead, as most Mac admins are aware. MDM is needed to move forward, and JAMF applies it in a simple way so that you can set up provisioning workflows that kick off during the OS installation process.
- Jamf could use some additional monitoring capabilities. Extension attributes can be used for almost anything, so perhaps a library of common extension attributes would be appropriate
- Some of the logging regarding software deployment is vague, which can make it hard to determine what is causing the deployment to fail. More verbose logging would be great.
- More documentation for the JAMF API would be helpful for Mac Admins to be able to utilize it when building packages and writing scripts.
October 04, 2018
Jamf Pro fits all scenarios
We provide and set up Jamf Pro for many primary school institutions in Western Australia. As well as helping senior schools and businesses with additional support with their more complex JAMF deployments.
Where Jamf Pro really comes into its own is that while it can handle the large enterprise deployments. it's just as capable at handling the primary school end and small business. It is adaptable to fit any deployment size. Schools are sometimes in a unique position to be able to implement technology sooner than large businesses as they have every changing user base which constantly needs to be updated, as well as implementing new solutions on a yearly basis. Having Jamf Pro in place enables them to do this knowing that they have support for the latest and greatest new features when they need them.
Where Jamf Pro really comes into its own is that while it can handle the large enterprise deployments. it's just as capable at handling the primary school end and small business. It is adaptable to fit any deployment size. Schools are sometimes in a unique position to be able to implement technology sooner than large businesses as they have every changing user base which constantly needs to be updated, as well as implementing new solutions on a yearly basis. Having Jamf Pro in place enables them to do this knowing that they have support for the latest and greatest new features when they need them.
- Constant updates to ensure that new features are implemented when they come to market or get released by Apple.
- Focused on only Apple. This really is big feature, while others are trying to keep up to date on multiple platforms and get just some things to work. Jamf Pro focus on the Apple platform and do a great job.
- Support and the community. Having access to 24/7 support from around the globe is so important to us. Most of the companies we looked at can only provide support on their time zone or via chat. JAMF has support where ever you are and all the staff are Mac users, so no call centre staff.
- I would love to see some more focus on some of the education sides of the MDM protocol or further integration to give added functionality to teachers and parents.
- It's always good to see a road map of features and functionality. While we know Apple does not give us much of this it would be nice to see an outline of available MDM spec functions and if/when they will be added.
October 04, 2018
One year in, I love it
I am just one site administrator of many in Jamf Pro, as it is used across our entire university for management of our Apple devices. It is currently used for a variety of common administrative tasks, and we are currently using it to implement our "Endpoint Protection Standards" for our macOS devices.
- Deployment of printers with Self Service
- Deployment of software with Self Service
- Securing of devices with FileVault, firmware passwords
- Ability to deploy custom scripts
- Better, more intuitive scheduling of software deferment.
- It would be nice is documentation could provide more explanation, e.g. examples of what certain features do.
- Speed
October 04, 2018
Jamf Pro - The best option in Mac Management
We are currently using Jamf Pro for our 1:1 MacBook program to lock student devices down and get software out in a secure and efficient way. It is also used to manage all our staff computers and get those devices setup in a consistent way. Jamf Pro is used on ~2300 computers and ~300 iPads. It allows for us to be a small team and yet support such a large and diverse use case of people.
- Self Service - Such a great tool to get software out to users without having to force it on them. This changed our game on printers. Now staff and students can get the exact printer they need instead of having too many to count.
- Policy - We appreciate how easy it is to get a piece of software out to a specific group and know that when it's in a policy and scoped it will get on that device.
- Customer Service - I appreciate the friendly help and quick response time from the customer service team. They are always so kind and willing to help.
- iOS Management - I wish the management and configuration profiles were a little more straight forward. I have to search for quite a while to find exactly what I need.
- Patch Management - Not as intuitive as I would like and has a mind of it's own. I have transitioned back to my old patch management process.
October 04, 2018
Move to JAMF Pro and never look back!
We use JAMF Pro to manage around 13,000 devices, a mixture of Macs and iPads. The product helps us deploy software, apps, configurations, and find devices easily. We previously used FileWave MDM and had a lot of issues before we moved to JAMF. The only reason we went with FileWave was because it was a little cheaper, but you get what you pay for. I believe JAMF Pro is the best Apple MDM on the market and worth the payment.
- Support - We have had a dedicated tech working with us for years. This is now a service that costs more, but he knew the ins and outs of our company and was like an extension of my local coworkers. I have never had that experience with any other company.
- Self Service - This feature works great and everyone loves it. Instead of force installing everything, we give the end users a lot of options on what they want to install.
- Scripting - We have a lot of scripts we need to run on the Macs. JAMF makes it super simple to add your scripts and deploy them out quickly.
- Updates - Most updates contain a serious flaw for our environment. We usually have to wait for a couple releases or a hotfix release before updating to a newer version.
- iOS App Scaling - We have had some issues with scaling to manage the amount of iOS apps we offer in Self Service to our devices. It works fine if we do not update the apps, but we have had a lot of issues if we turn on automatic app updates which are needed for many of our apps.
- Marking iOS Apps as 32 Bit - We have noticed a lot of our apps are not converted to 64 bit since iOS 10/11 came out. This causes a lot of issues with end users trying to install the app on a device that no longer supports it. I really wish JAMF could mark those apps as 32 bit in the interface so we can go through and get rid of them.
October 03, 2018
Jamf pro is worth every penny! If you are looking for an MDM solution, look no further
We use Jamf pro to manage our Apple TVs, iOS, and Mac OS devices. We use it in K-12 to manage devices inside and outside of our school district. Jamf Pro allows us to track devices, push apps and settings, and manage the use of devices. We also have been able to create a zero-touch deployment for Mac OS devices to our staff.
- iOS updates
- Application management
- Data collection
- Mac OS updates
- Ticket follow-up
- How often our account rep changes
October 03, 2018
JAMFPRO!!!!!!
I use JAMFPro to support the labs and end users on our campus. I currently use JAMFPro to remotely install all of the software on 408 Apple computers, ranging from Labs to end user Faculty/Staff computers. I use this to manage software installs, policies, inventory, and remote management of the machines.
Initially, we used JAMF (formerly Casper) to use monolithic imaging of all computers on campus; however, with the changes that Apple has implemented, this would not work out any longer. I turned to JAMFPro to build out the each software title, remotely install and manage/maintain said installs, and make sure that the machines are kept up to date. JAMFPro provides a one-stop shop to make sure that I can do this from a web interface and I can wholesale push out changes/updates quickly and efficiently.
Initially, we used JAMF (formerly Casper) to use monolithic imaging of all computers on campus; however, with the changes that Apple has implemented, this would not work out any longer. I turned to JAMFPro to build out the each software title, remotely install and manage/maintain said installs, and make sure that the machines are kept up to date. JAMFPro provides a one-stop shop to make sure that I can do this from a web interface and I can wholesale push out changes/updates quickly and efficiently.
- Using Composer to build out software packages that Remote can push out quickly.
- After building out every Adobe application available, updates came out! I was able to use Composer to push out just the changes to these apps and not have to reinstall/rebuild the whole app.
- The policy management interface can be a bit cumbersome when you are trying to investigate the varying policies available. A simple search tool would be awesome! It may exist, I just haven't found it yet.
October 03, 2018
JAMF is the best Apple management software
It is being used across the whole organization to manage an environment of about 200 Macs.
- Manage Apple Devices
- Deploying Software
- Setting Policies
- Querying Information
- Easier to reach devices over the internet
- Easier real-time management
- More features
October 03, 2018
A powerful tool for organizations with a large Apple user base!
At Michigan Tech we use Jamf Pro to manage Macs across the entire campus. This encompasses faculty and staff computers, and various public use Mac labs for students and guests to the university. Jamf also helps us image new Macs as they are purchased so we have a unified experience for Mac users across campus.
- Detailed hardware and usage summaries for any enrolled device across the entire organization.
- Easy remote management including remote control of devices and the ability to push out software to managed devices in just a few clicks.
- Unified software configurations can be easily applied to all Macs as they are purchased and provides quick delivery to customers.
- Built in App Store app support through self service for easy customer access to common apps without the hassle of personal App Store accounts.
- Network imaging, especially with new macOS releases, can be tricky to get working properly.
- Package versioning and ease of upgrades has a lot of room for growth.
October 03, 2018
Great MDM
We are using Jamf Pro across the organization for all Mac users. It allows us to manage the computers in a great way while still giving the end users a good, empowered, experience. Self Service is a great tool for both end users and local it technicians. We can let end users run reinstalls and download new applications and technicians can get access to more advanced functionality.
- Self-Service
- Easy deployment
- Day 0 support
- Update management
October 03, 2018
How I learned to stop worrying and love jamf
In our environment, Jamf is being used to manage our entire enterprise Mac infrastructure. Jamf handles all our deployments, manages existing computers and, provides remote assistance for Macs in our fleet. Jamf provides a great platform upon which we can offer our customers truly excellent service and the self-service app empowers them to take the initiative and help resolve some of their own IT issues.
- Jamf provides an excellent platform for provisioning. We no longer have to image our machines, we can just layer in applications and settings as needed.
- The Jamf agent far exceeds the capabilities of other MDMs. With it, we can run scripts remotely and provide advanced solutions to problems.
- Jamf is wonderful for helping avoid fragmentation of versions among our software catalog. The Patch Management aspect allows us to make sure all our customers are always up to date on their software.
- One aspect I would like to see improved is the frequency with which they implement feature requests submitted by the community.
October 03, 2018
Higher JAMFudcation.
We manage almost 1000 MacOS and iOS devices in a Higher Education institution for over 4000 employees. We have leveraged the capabilities of JAMF to actively manage our fleet of devices and computers to ensure that software is correctly installed across all managed devices as well as for tracking and pushing applications for imaging of new and reimaged workstations.
- Fleet Management and tracking usage totals on workstations broken down by application and user
- Interaction with DEP processes in order to simplify the limited-touch method of pushing required software and configurations to newly purchased Mac and iOS devices
- Coordination with Apple's VPP system to manage and distribute Apps to iOS devices.
- The re-image process using DEP is a little cumbersome and requires some extra steps in terms of either wiping the drives or setting up an additional netboot server to accomplish efficiently.
- There is a short window for idle time when logged into JAMF console.
- There was a bug with hidden accounts and FileVault 2 in MacOS 10.13 that was a headache.