Overview
What is Jamf Pro?
Jamf Pro (formerly Casper Suite) is designed to automate device management for users while driving end-user productivity and creativity. According to the vendor, it is the EMM tool that delights IT pros and the users they support by delivering on…
The Cadillac of Apple MDM
Jamf Pro - Apple's best friend
We have used …
Jamf Pro MADE MY JOB LESS STRESSFUL
TrustRadius Insights
Brilliant!
Jamf Pro Review
Best in class!
The best MDM solution for Mac and iOS devices
Jamf Pro is the best!
Great Product, great community!
Jamf Pro is by far the best MDM for Apple devices!!
First class product with a first class support
Jamf Pro
Jamf Pro is a reliable and imminently useful MDM
Private K-12 School uses JAMF.
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Pricing
What is Jamf Pro?
Jamf Pro (formerly Casper Suite) is designed to automate device management for users while driving end-user productivity and creativity. According to the vendor, it is the EMM tool that delights IT pros and the users they support by delivering on the promise of unified endpoint management for Apple…
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- No setup fee
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
WebFrame Pro 1.2.0 Overview and Demo
backupJamf-scripts Demo
19 - Zentral - connect Jamf Pro with Webhooks
TeamViewer Demo | JNUC 2021
Demo Video | Jamf for Jira
AutoPkgr + Jamf Pro - A Perfect Match | JNUC 2021
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Jamf Pro?
Jamf Pro Features
- Supported: Zero-Touch Deployment
- Supported: Device Management
- Supported: App Distribution
- Supported: Inventory Management
- Supported: Enterprise App Store
- Supported: Patch Management
Jamf Pro Screenshots
Jamf Pro Videos
Jamf Pro Integrations
- ServiceNow IT Service Management
- Microsoft Intune
- Apple School Manager
- Apple Volume Purchase Program
- Apple Device Enrollment Program
- Cisco Identity Services Engine
Jamf Pro Competitors
Jamf Pro Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Mac |
Mobile Application | Apple iOS |
Supported Languages | English, German, French, Chinese and Japanese |
Jamf Pro Downloadables
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Reviews and Ratings
(265)Community Insights
- Business Problems Solved
- Pros
- Cons
Jamf Pro has been widely used by organizations across the globe to manage their Apple devices with ease and efficiency. Users have praised the software for its ability to streamline device management, ensuring compliance with company security policies and providing superb support. With Jamf Pro, users have successfully managed unmanaged macOS devices and migrated Intune managed macOS devices, making it effortless to maintain a secure and maintainable fleet of Apple devices.
One of the key use cases of Jamf Pro is its capability to manage productivity applications such as Office 365 suite apps, VPN, Google Chrome, NoMAD, and other business apps in real time. This has allowed users to enhance productivity by easily accessing intranet sites and utilizing essential tools without any hassle. Additionally, the software has enabled efficient management of admin rights process on macOS, providing organizations with the necessary control over user privileges.
Another notable use case of Jamf Pro is its role in managing a worldwide fleet of MacBook Pro laptops. By eliminating the need for manual configuration, Jamf Pro has saved valuable time and effort while providing a personalized touch to each Mac user. The Self-Service component of the software has been particularly helpful, allowing users to access software packages and scripts from anywhere in the world, 24/7.
Furthermore, Jamf Pro has proven effective in managing large numbers of devices, offering seamless deployment and consistent management regardless of their location. The software's in-depth reporting and management capabilities have provided organizations with accurate inventory management and ensured compliance with security and compliance requirements. It has also simplified onboarding processes by ensuring Macs are compliant to security standards and providing a default set of software for new users.
Overall, Jamf Pro has been highly valued by users for its intuitive and powerful management capabilities. It has proven useful across various industries such as education, healthcare, marketing/design, construction, and more. Users appreciate its cost-effectiveness in lifecycle management and its ability to save time and effort in device setup and deployment. With its extensive features and efficient management capabilities, Jamf Pro has established itself as a preferred MDM solution for Apple devices.
Easy Creation and Deployment Process: Users find the software package creation and deployment process to be easy, increasing their effectiveness in delivering computers. Several reviewers have mentioned that they appreciate the simplicity of creating and deploying software packages, making it a user-friendly experience.
Excellent Support: The software provides excellent support, as indicated by multiple users who have had positive experiences with the support team. They value the timely assistance provided by the support team and consider them valuable resources for Apple administrators.
Remote Management Capabilities: The remote management capabilities of the software are highly appreciated by users. It allows them to handle tasks such as remote application installs and remote deployment easily. This feature has been mentioned by several reviewers as a significant benefit of using the software.
Confusing and Difficult to Navigate: Several users have expressed frustration with the user interface of Jamf Pro, finding it confusing and difficult to navigate. They have mentioned that this hinders their ability to perform tasks efficiently. Some users also struggle to locate certain settings within the software. Lack of Intuitiveness: Users believe that the UI of Jamf Pro is not intuitive unless they already know where to go. They feel that the wording of UI descriptions has caused confusion and that some elements in the admin console are confusing as well. Additionally, there is a perception among users that the user interface focuses more on looks than functionality. Limited Functionality: Users have mentioned several limitations in terms of functionality. They have stated that some previously working UI functionality is no longer working or has been removed. The lack of a Dark Theme and the inability to immediately jump to a script from a policy are disappointing for some users. They also feel that there should be easier ways to set up templates for policies and scripts, and that scripting and creating filters for searching are difficult. Overall, there is a consensus among users about these common cons regarding the user interface of Jamf Pro - it being confusing and difficult to navigate, lacking intuitiveness, and having limited functionality.
Attribute Ratings
- 10Likelihood to Renew9 ratings
- 9.1Availability2 ratings
- 9.1Performance2 ratings
- 7.9Usability15 ratings
- 8Support Rating53 ratings
- 9.1Online Training1 rating
- 9.1In-Person Training2 ratings
- 8Implementation Rating6 ratings
- 9.1Configurability2 ratings
- 9.1Product Scalability2 ratings
- 9.1Ease of integration2 ratings
- 9.1Vendor pre-sale2 ratings
- 9.1Vendor post-sale2 ratings
Reviews
(51-75 of 184)Jamf Pro is a great tool to have in your arsenal
- Security Management
- Software Deployment
- Policy enforcement
- Inventory
- Centralized FileVault key storage
- Remote support via Jamf Remote
- Standardized settings
- Great support staff
- Add the ability to run scripts as a local user
- Make it easier to brand Jamf Pro console with company logo
- Add the ability to run policies in a specific order rather than alphabetically
Jamf Pro may not be suited for environments where the systems can be easily managed.
Jamf Pro for efficient Pro-formance
- Jamf Pro offers great customer support.
- The Jamf Pro UX is hands-down the most intuitive MDMs that I have used.
- Jamf Pro allows for easy management with no hidden upgrades within their service required to access greater functionality. You pay for a full product and get a full product. That said, there is a premium, but you still get full management at Pro.
- The UX offers a slick design, but no offer of customization. For my IT director, it is too dark, for me, it is too light.
- Occasionally, you have to work your way through the support professionals to get one who knows how to fix your rare-bird, extremely unlikely to ever repeat in another user issue that you somehow managed to find.
- Scalability in costs so that I can justify putting Mac on there as well. We have a bunch of Macs roaming campus free of an MDM, and what little I want to manage does not justify the cost.
- Jamf Nation - valuable information, tips, tricks and resources to go to when you might have issues. Often times the issue you are facing, isn't something new at all. There are always others who have run into it and can provide valuable insight to resolving. If it is something completely new, you have a plethora of other admins at your disposal who are able to quickly assist you.
- Integrated patch management - easy to keep your software up to date on devices.
- I think one of the big ones is automated device naming for Computers. You can do this via mobile devices in the pre-stage but not Computers. Having the ability to assign devices to a specific pre-stage enrollment group and having said group identify all systems via a specific prefix/suffix would benefit us a lot and keep a better consistency when it comes to users' machine names.
- Improved Patch Management - This is in the works, I know, but having access to more applications or even improving the method to organizing/configuring patch management will be beneficial. Currently, it's a painful process to set it up.
- Support for devices outside of Mac. A lot of Org's are looking to merge their fleet into a single MDM and while Jamf is the best I've used for Apple devices, having more functionality for devices outside of the Apple universe would benefit it in the eyes of other Org's.
Jamf Pro - Pros and Cons
- Deployments
- Device Enrollments
- Asset management
- Intune integration
- Cloud distribution point
- Modern Reporting
Jamf Pro: Best in class for Apple MDM
- Device Provisioning
- Patch Management
- Self Service
- Mobile Device Management
- UI / UX - Self Service
- macOS Update Management
- LAPS Functionality
- Binary Patching
Jamf Pro usages
- Application deployment and inventory management.
- Asset and inventory control.
- User management and integrations.
- Integrations with other platforms offered by Jamf.
- Better dashboard integration with protect line.
Jamf Pro - Saves time, improves consistency, and delivers greater visibility of any Apple fleet of devices
- Consistent standard in device deployment no matter who is setting it up
- Ease of management of devices
- Great look & feel for the end user experience
- There are none, Jamf Pro is essential if managing Apple devices
- Remote Management
- Security and compliance
- Application deployment
- More focus on site level management
One Stop Solution to manage Apple devices
We want to manage unmanaged macOS devices using Jamf Pro Cloud Solution. Secondly we want to migrate Intune managed macOS devices to Jamf Pro. We would like to comply with our company security policies that we achieved using CIS Benchmarks.
We want to manage productivity applications as of Office 365 suite apps, VPN, Google Chrome, NoMAD and other business apps as required in real time.
Our users want to access intranet sites that we were able to achieve smoothly.
Finally we are able to manage admin rights process on macOS.
- Self Service is the one stop solution for end user.
- Configuration profiles are best friend to implement CIS Benchmarks, PPPC, Office apps customization, restriction and many other cool features.
- Composer is the my best friend to create any complex package, its super easy to use.
- Jamf inbuilt FileVault is super straight forward and doesn’t require lot of mathematics calculation to implementation.
- Jamf Support is super helpful, professional and all the engineers are very nice to dealt with.
- KnowledgeBase Articles should be introduced in Jamf Pro.
- Light and Dark background feature should be included while login to Jamf Pro.
- Jamf training curriculum need to be revisit specially Jamf 400 Expert exam.
- Jamf should give the option to download individual device policy logs that will be really help to diagnose the issue.
- Jamf Reset app is super duper cool but it’s only available only for iOS , likewise we should have Jamf reset app on macOS.
Very First thing is we got the way to manage all unmanaged macOS devices across the globe, which was achieved through Jamf Pro Cloud. Jamf is stable, reliable, secure and you have lot of option to customize the stuff.
We are able to integrate with centralized third party apps without any issues, this is kind of win win situation for us.
Software and Hardware Inventory is one of the key and important factor when it comes for Inventory Management. Advance Search Reporting is very powerful feature of Jamf Pro Cloud and good part is you can also utilize Jamf Pro Classic API with it
Buyer Beware of Handholding Promises From Onboarding
- Data loss prevention tools.
- Implementation of password management.
- Paying for hand holding support is a JOKE.
- Assumes a basic level of knowledge to use product.
- Training is through self-service ONLY.
Great product to manage your macOS fleet in your enterprise
- Use of Internal API in scripts. With the API you can do wonderful things to automate your deployment and create a wonderful enduser experience.
- Use of scripts in policies to automate your deployment.
- Use of the Apple MDM commands to get everything out of it.
- The integrated patch feature is good, but needs some tweaking. As of now, there is no option for the user to defer the installation of a patch. You can either give them the option to install the patch through self service (which needs an active part of the user to do it) or you can force the installation. However with the force of the installation, there is potential data loss, because an App which you want to patch needs to be closed for it to work. The info about that the app will be closed for patching is almost not noticeable for the user.
- Therefore we do no use the integrated patch management technology and build our own logic to work around it.
Fantastic Apple MDM
- It allows for many customized workflows.
- It has smart groups allowing for dynamic configurations.
- The cloud version is fast and requires no upkeep.
- App licensing needs some work.
- Technician permissions could use more granularity.
- It’s not cheap.
Jamf Pro, an excellent balanced MDM for Apple Devices
- Device enrollment
- Configuration profiles
- User deployment
- Software deployment and updates
- Patch management
- Setup interface
- Reporting functions
The Only Apple MDM Tool: Jamf Pro
- Smart groups
- Policies
- Configuration profiles
- Empowering the end user
- Ease of use
- Patch management
- Reporting
Jamf Pro is the top choice for Apple MDM
- Same-day support of the latest macOS releases.
- Extensive reporting capability that is easily extendable to suit custom requirements.
- Comprehensive MDM management capabilities.
- Integration with Apple Business services.
- Integration with Microsoft Azure AD.
- Patch Management needs improvement, often patching must be done via policy.
- Database is inefficient at scale in some areas. This is improving but there is still work to be done.
- Does not support MySQL clustering.
The Mac admins best friend.
- Zero Touch Enrollment/Deployment. Start your computer, enter your directory credentials, and Jamf Pro takes care of it.
- All the necessary inventory information is always in our hands. If something is missing, we can create extended attributes for it.
- We can manage security settings for everybody without having to trust that a user does something the right way.
- I would like an inventory section that shows everything without having to do it as a search.
- Maybe they could implement a few workflows that are a bit general so you don't have to create them yourself.
Incredibly happy with Jamf Pro
- Manages printers much more conveniently and cleanly.
- Streamlines our annual wipe/refresh process for our labs and classroom.
- Makes it super easy to deploy settings and configurations to our clients.
- Keeps software securely patched.
- Can't use a cloud distribution point as a failover for an on-prem distribution point.
Jamf helps us succeed in Healthcare with Apple
- Jamf supports new features from Apple on Day Zero. We are able to test our devices with Apples betas with Jamf betas in order to be ready for that next OS.
- Jamf understands Healthcare. Their ADT/HL7 Listener allows for us to create and customize automations that are triggered by existing workflows. This gives us more capability with a faster implementation time.
- Meeting and reporting on compliance are powerful in our industry. Getting alerts in real-time and being able to act on them was a deciding factor to use Jamf Pro.
- Jamf's Support team knows Apple Tech and devices. You dont have to wait days for a specialist like some of the other venders we have.
- Not a lot of customization in the dashboard. Need to build those out in Service Now instead. At least there is a strong integration there.
- Like all MDM’s, Jamf is ultimately limited to the APIs allowed by Apple. This can be frustrating at times. Sometimes workarounds are available, and other times new tools can be created using Jamf’s APIs.
Saves Time, Improves Efficiency
- Improves efficiency.
- Saves time.
- Opens new possibilities.
- The app packaging.
- Website layout could be a little better.
- Pricing for non educational use.
If Apple made an MDM...
- Jamf Training Catalogue is a great resource for getting staff up to speed on Apple and Jamf support and management.
- Jamf Nation is a really valuable resource for Mac and Apple management
- Jamf Cloud scales up and down as you need it
- Jamf allows a really high Users:Admin ratio
- UI could look more like the System Preferences or Settings
- Default Account Settings should be what are recommended in Jamf 200 Training
- Please get Conditional Access for iOS working again
Users are still able to work effectively and efficiently while the Jamf admin manages the device's security and configurations of all of the corporate users. Jamf makes it easy to segregate the different department groups of users and also helps push out policies and settings quickly and effectively.
- Management of macOS computers.
- Management of software updates.
- Management of iOS devices.
- Remote configurations for both Mac or PC.
- Reduce cost of licensing.
- No Remote Desktop feature built in.
Jamf Pro for the Win
As a side effect we are now big users of Self Service not to just deploy software or configurations but also to ensure employees have access to the correct resources (such a marketing assets or documentation) by linking out to appropriate stores (such as O365 or Google).
Further to this as a reseller and partner of Jamf and personally being a certified Jamf Admin I was with our customer base to plan, deploy and support them with Jamf and their Apple Devices so that they too can address the needs of their business
- Self Service portal.
- Day Zero support for new iOS/macOS features.
- Great inventory data.
- Continuing and growing support for integrating with your other systems (IdPs, AV, LDAP, etc. etc).
- A greater software title list for Patch Policies.
- Some of the simplistic features or UI of Jamf School (particularly around iOS).
- Uploading packages via the web interface and sometimes be flaky.
Jamf Pro is the best Apple MDM out there
- Great customer service
- Great trainers
- Great Mac administration
- Great at iPad administration
- Great MDM solution
- Integration with PRTG is missing
- More Webinars could be done
- Can be hard at first to learn
- Highly configurable options to create and manage device use cases.
- Ability to control security settings for compliance purposes.
- Inventory auditing capabilities which allow staff to know where devices are and how they are performing.
- Nothing glaring that comes to mind.
Jamf Pro: a necessary management tool!
- Getting all the necessary apps out to students and staff. Jamf Pro makes this an absolutely seamless process.
- Setting restrictions for our devices. We are able to set different restrictions for staff and students at different grade levels. This is a necessity in a school district.
- Jamf support is amazing. They have a very quick turn around time and are always super helpful. If they don't know the answer, they will find someone who does.
- I would love for Jamf Pro to take over the daunting task of creating packages for the most common Mac apps used.
- Pulling data from Jamf on apps, smart groups and such can sometimes be difficult. I would like to see that integrated.
- Cost for Jamf Pro is getting steep, would like to see better pricing for school districts.