Jamf Pro A+
We use Jamf Pro to manage all our Macbook and iPad devices. Integrates nicely with Apple School Manager and makes it easy to deploy apps. …
Overview
What is Jamf Pro?
Jamf Pro (formerly Casper Suite) is designed to automate device management for users while driving end-user productivity and creativity. According to the vendor, it is the EMM tool that delights IT pros and the users they support by delivering on…
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What is Jamf Pro?
Jamf Pro (formerly Casper Suite) is designed to automate device management for users while driving end-user productivity and creativity. According to the vendor, it is the EMM tool that delights IT pros and the users they support by delivering on the promise of unified endpoint management for Apple…
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- No setup fee
For the latest information on pricing, visithttps://www.jamf.com/pricing
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Product Details
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- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Jamf Pro?
Jamf Pro (formerly Casper Suite) is designed to automate device management for users while driving end-user productivity and creativity. According to the vendor, it is the EMM tool that delights IT pros and the users they support by delivering on the promise of unified endpoint management for Apple devices.
Jamf Pro Features
- Supported: Zero-Touch Deployment
- Supported: Device Management
- Supported: App Distribution
- Supported: Inventory Management
- Supported: Enterprise App Store
- Supported: Patch Management
Jamf Pro Screenshots
Jamf Pro Videos
Jamf Overview
Jamf Pro Demo
From our customers
Jamf Pro Integrations
- ServiceNow IT Service Management
- Microsoft Intune
- Apple School Manager
- Apple Volume Purchase Program
- Apple Device Enrollment Program
- Cisco Identity Services Engine
Jamf Pro Competitors
Jamf Pro Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Mac |
| Mobile Application | Apple iOS |
| Supported Languages | English, German, French, Chinese and Japanese |
Jamf Pro Downloadables
Frequently Asked Questions
Workspace ONE Unified Endpoint Management (UEM), IBM Security MaaS360, and Ivanti Neurons for MDM are common alternatives for Jamf Pro.
Reviewers rate Support Rating and Implementation Rating highest, with a score of 8.
The most common users of Jamf Pro are from Mid-sized Companies (51-1,000 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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Jamf Pro has been widely used by organizations across the globe to manage their Apple devices with ease and efficiency. Users have praised the software for its ability to streamline device management, ensuring compliance with company security policies and providing superb support. With Jamf Pro, users have successfully managed unmanaged macOS devices and migrated Intune managed macOS devices, making it effortless to maintain a secure and maintainable fleet of Apple devices.
One of the key use cases of Jamf Pro is its capability to manage productivity applications such as Office 365 suite apps, VPN, Google Chrome, NoMAD, and other business apps in real time. This has allowed users to enhance productivity by easily accessing intranet sites and utilizing essential tools without any hassle. Additionally, the software has enabled efficient management of admin rights process on macOS, providing organizations with the necessary control over user privileges.
Another notable use case of Jamf Pro is its role in managing a worldwide fleet of MacBook Pro laptops. By eliminating the need for manual configuration, Jamf Pro has saved valuable time and effort while providing a personalized touch to each Mac user. The Self-Service component of the software has been particularly helpful, allowing users to access software packages and scripts from anywhere in the world, 24/7.
Furthermore, Jamf Pro has proven effective in managing large numbers of devices, offering seamless deployment and consistent management regardless of their location. The software's in-depth reporting and management capabilities have provided organizations with accurate inventory management and ensured compliance with security and compliance requirements. It has also simplified onboarding processes by ensuring Macs are compliant to security standards and providing a default set of software for new users.
Overall, Jamf Pro has been highly valued by users for its intuitive and powerful management capabilities. It has proven useful across various industries such as education, healthcare, marketing/design, construction, and more. Users appreciate its cost-effectiveness in lifecycle management and its ability to save time and effort in device setup and deployment. With its extensive features and efficient management capabilities, Jamf Pro has established itself as a preferred MDM solution for Apple devices.
Easy Creation and Deployment Process: Users find the software package creation and deployment process to be easy, increasing their effectiveness in delivering computers. Several reviewers have mentioned that they appreciate the simplicity of creating and deploying software packages, making it a user-friendly experience.
Excellent Support: The software provides excellent support, as indicated by multiple users who have had positive experiences with the support team. They value the timely assistance provided by the support team and consider them valuable resources for Apple administrators.
Remote Management Capabilities: The remote management capabilities of the software are highly appreciated by users. It allows them to handle tasks such as remote application installs and remote deployment easily. This feature has been mentioned by several reviewers as a significant benefit of using the software.
Confusing and Difficult to Navigate: Several users have expressed frustration with the user interface of Jamf Pro, finding it confusing and difficult to navigate. They have mentioned that this hinders their ability to perform tasks efficiently. Some users also struggle to locate certain settings within the software. Lack of Intuitiveness: Users believe that the UI of Jamf Pro is not intuitive unless they already know where to go. They feel that the wording of UI descriptions has caused confusion and that some elements in the admin console are confusing as well. Additionally, there is a perception among users that the user interface focuses more on looks than functionality. Limited Functionality: Users have mentioned several limitations in terms of functionality. They have stated that some previously working UI functionality is no longer working or has been removed. The lack of a Dark Theme and the inability to immediately jump to a script from a policy are disappointing for some users. They also feel that there should be easier ways to set up templates for policies and scripts, and that scripting and creating filters for searching are difficult. Overall, there is a consensus among users about these common cons regarding the user interface of Jamf Pro - it being confusing and difficult to navigate, lacking intuitiveness, and having limited functionality.
Attribute Ratings
Reviews
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Score 10 out of 10
Vetted Review
Verified User
Jamf Pro is being used in a hosted capacity for our organization. The main purpose of implementing Jamf Pro at Rush is to leverage the Jamf healthcare listener, integrate with our messaging interface, and enable more productivity for our care teams.
- They listen to your organization's requirements.
- The support team at all levels is dedicated to helping you succeed.
- JAMF provides many, many avenues to grow personal and team knowledge by providing classes, training catalogs, and a site called JAMF Nation that brings beginners and admins together.
- If you have a question or a dream regarding making Jamf Pro work for you Jamf will make it happen.
- Following back up on high-priority issues.
- Sometimes they are very busy and you need to really email and call to get a reply.
- Sometimes individuals are a little standoffish.
April 22, 2020
Jamf Pro - All-In-One Apple Device Management Solution
We are a 1:1 school district with 13,000+ mobile devices, 1,000+ Apple TVs and 1,600+ Macs. We use Jamf Pro to configure and maintain the devices in our 1:1 program. Jamf Pro provides a centralized location to track inventory of the devices and manage them with ease.
- Jamf Pro's integration with Apple School Manager is seamless. Once purchased devices are added to Apple's Device Enrollment Program, they are automatically added to our Pre-Stage enrollment in Jamf Pro.
- The ability to integrate with Active Directory has allowed us to add extension attributes in Jamf Pro which provide us with useful information such as which grade a student is in. This allows us to assign Apps to student devices based on the student's grade-level.
- Self Service for the Mac has allowed us to create a single location for our users to access apps, websites, and our help desk.
- The new interface is a little too dark on certain screens. I would like to see the ability to choose a color scheme. Other than this small issue, I really can't find additional faults with the program.
April 19, 2020
All the bells and whistles, but support could use a hand
We use Jamf Pro to manage our fleet of nearly 1300 iPads, 100+ MacBooks, and several Apple TVs across both buildings at our school district. The software allows us to be more effective by scheduling and automating tasks, and saves us time from having to touch devices to make things happen. We are not officially to zero-touch, but after we have our workflow done in a sandboxed environment, deployment to production simply involves unpacking, affixing asset tag labels, putting devices in cases, and handing off to the end-user. After a few steps, they are up and running, and if something changes mid-year we can push out or hold back updates as needed. We get to be very hands-off and are able to quickly respond to changes district-wide.
- If Apple will allow an MDM to do it, you can do it, and more with Jamf Pro.
- Jamf Nation, the online forum for users, is an amazing resource for support and ideas.
- The people that work at Jamf are awesome.
- The company has grown quite a bit in recent years, and technical support has unfortunately suffered as a result. They are catching up there but there is room for improvement.
- Requested features that have a lot of support are often slow to be implemented. There is a large backlog of things we've been promised, and sometimes things are fast-tracked that leave many users scratching their heads wondering why that got the attention.
- Updates have been more stable in the last couple of years, but there are many bugs or product issues that linger on and on that we would really like to see cleaned up.
April 10, 2020
The Best MDM for macOS Devices
Score 9 out of 10
Vetted Review
Verified User
Jamf Pro is used to manage approximately 500 macOS devices across our organization. We use this to manage various user access privileges and send certain script packages on our devices. Jamf Pro is the perfect MDM for macOS devices.
- Best - Managing macOS devices.
- Deploying applications.
- Configuring system settings.
- Self service.
- Reporting.
- Easier ways to create filters for searching.
April 09, 2020
Jamf Pro - Godsend
Score 10 out of 10
Vetted Review
Verified User
We utilize Jamf Pro to manage our Apple products. We have over 1000 devices and Jamf makes it very simple and easy to do.
- Simple.
- User interface.
- Secure.
- Patch management.
April 08, 2020
Jamf Pro, the only system in Mac management.
We use Jamf Pro to manage and deploy over 1,000 Mac laptops and desktops, over 400 iOS devices and are now rolling out about 100 TVOS devices. This allows us to deploy apps when devices are offsite as well as manage storage space, network settings etc. but the real strength is in the Jamf community. Everyone is more than willing to share ideas and scripts. This is great as ideas evolve and it makes the product that much better.
- Easy management of Mac devices - controls are simple and straight forward.
- Integrations - integrates with a number of key systems that make managing user accounts super easy, e.g. Okta, Google, and Azure.
- Support - Support is on hand via chat or email. Support techs are knowledgeable and responsive.
- Interface is a bit clunky for certain tasks. But generally is good.
- Cannot multi select devices for some tasks.
- When devices stop talking to the system, it gets very tricky to fix.
April 07, 2020
Easy to use, yet powerful
Score 9 out of 10
Vetted Review
Verified User
We use Jamf Pro to manage our Apple devices (160 MacOS, 100 iOS). All the devices in the company are managed through Jamf Pro. It helps us managing endpoint security, software updates, App patches through policies, and configuration profiles.
- Manage endpoint security
- Software updates and patches
- Inventory
- The User interface was vastly overhauled but still needs improvement at some points, I do not worry as it is a work in progress.
- Automating the patch management will help also.
April 06, 2020
10 years with Jamf and I've never been happier
We use Jamf to manage our Apple devices across campus. This help us to deploy managed apps, apply policies and managed preferences. Also makes it easy with Apple school manager to manage new devices to deploy what we need to them. For iPads it makes deploying and managing devices so much easier then products I have used.
- Open environment for Mac admins.
- The Mac binary is what makes Jamf superior to others.
- Great tech support.
- Great apps for iOS management.
- A bit pricy.
- Tech support may take long if requiring an engineer.
- Training classes are not given often.
April 06, 2020
My Jamf Pro Experience
Score 10 out of 10
Vetted Review
Verified User
We use Jamf Pro to manage our MAC devices across the organization. We use it to push software, generate security reports, track assets, and deployment of new and redeployment of old assets. Using detection methods through Jamf Pro we scan for certain parameters and based on the results we push certain patches and certain updates.
- Remote management.
- Visibility.
- Remote deployment.
- Manual enrollment of old devices.
- Jamf community needs better organization.
April 03, 2020
Jamf Nation
Jamf Pro is being used for device management and app deployment in a K-12 (primarily) 1:1 environment of MacBook Airs at the high school level and iPads at all other grade levels.
- MacOS and iOS management and deployment of devices and apps for students and teachers across all grade levels.
- It allows for quick turn around time if a student breaks their device and needs a replacement during repair, getting students back up and running for classroom activities and assignments.
- The ability to push scripts to MacOS devices provides tons of possibilities for customization and automation.
- I would like broader AD support that allow scoping apps, configuration profiles, and policies to OUs inside AD and not just user groups.
March 27, 2020
Jamf Pro: Truly the Best Apple MDM
Score 9 out of 10
Vetted Review
Verified User
Jamf Pro is the perfect tool for any organisations that is predominantly Apple device based and looking for an intuitive and powerful management platform. Working for a school with over 1500 Apple devices distributed between students and staff, Jamf Pro saves our team quite literally 1000s of man hours each year. It enables us to remotely manage devices and distribute packages, policies and restrictions across all enrolled devices and is a pleasure to use.
- Device enrollment is super easy.
- Payload deployment is fast and simple.
- Self-service gives users a one-stop shop for all their app needs.
- The user experience of the management could use some more work.
- Greater branding customisation would be useful.
- Can be a bit challenging to learn if you have no previous exposure to MDM.
Score 8 out of 10
Vetted Review
Verified User
Jamf Pro is being used across our whole organization that spans the whole world. We currently are managing close to or just over 9,000 devices. The business problems Jamf Pro solves is easy management of Apple devices in a secure and maintainable fashion. Additionally, with tools like "ruby-jss", "jssimporter", and "AutoPKG" we have been able to automate the majority of the mundane tasks and focus on furthering our platform.
- 0 Day Support
- Easy to use MDM
- Great end-user experience
- API implementation
- Webhook integration
- Assistance in automation
March 12, 2020
Jamf Pro Review
Score 9 out of 10
Vetted Review
Verified User
We use JAMF daily to manage our 5,000+ Apple devices on our campus. We have a mixture of iOS, tvOS, and macOS that assist us in our one-to-one program. In the IT department, we use the Self Service feature to create an "app" store of our own pieces of software that are needed in different parts of our campus. Having the ability to easily push out applications, software updates and patches to our apple fleet has saved us time and the need for another technician.
- Easy user set-up.
- Application installations.
- Safety of our users.
March 10, 2020
Jamf Pro keeps the engine running
Score 10 out of 10
Vetted Review
Verified User
Jamf Pro is being used across the whole organisation with our Junior school, Senior School, and all staff. It allows us to manage all systems remotely and control what content is available for not only students, but staff as well. It allows us to force updates for specific apps or operating systems that need using. It helps the engine keep turning within our school.
- Locking computers that we urgently need to see at the IT Department
- Pushing App Licenses to a large number of computers
- Finding lost iPads within the school by pushing out a Lost Ping
- More management commands for MacBooks (iPads have a larger array)
- More options to export data search results
- Potentially the ability to add employee images against devices that are assigned to them
We support two services:
- A central computer lab that is open 24/5
- An equipment checkout program open to all students
- Package management - It is simple to update installation by simply adding the latest version of applications.
- Reproducibility - Once you have workflows in place, then every machine in scope will be identical to every other machine in the same scope. This lends itself to a common user experience.
- Zero-touch enrollment - A computer will configure itself based on policies and workflows such that a user is able to pull a machine out of a box, turn it on, and allow it to configure itself.
- Jamf excels in environments in which there is a one-to-one relationship between computers and users, for instance, an office. It takes some additional work to make it work in an environment such as a classroom or computer lab since that one-to-one relationship does not exist.
- Thus far, my team (and Google, for that matter) have not found a way for Jamf to natively assign names to machines. This is important when working with something like Active Directory, where each computer requires a unique name to be used for binding. Using standard command-line tools and a CSV, we have worked around this. I would like to see Jamf find a way to make this work out of the box--for instance, it should be possible to assign a name to a computer's serial number BEFORE it is ever enrolled in the first place.
- This is not Jamf's problem, per se. We have long used a tool called Deep Freeze, which allows users to have full access to a computer without being able to make permanent changes to it. Unfortunately, to deactivate Deep Freeze ("Thaw") requires a reboot. To the best of our knowledge, this makes it impossible for us to automate changes to the computers--once a reboot occurs, the policy will no longer execute.
- Ideally, we should be able to schedule a task--have the machine thaw and reboot--and make a change, followed by a "freeze" and reboot to complete the task. Thus far, this seems to be impossible.
- I would like to see Jamf find a way to have the server track the tasks it has executed in a policy such that when a computer comes back online, it can continue to execute the remaining tasks.
March 10, 2020
JAMF is the way to go
Score 10 out of 10
Vetted Review
Verified User
It's used across the whole organization to get all Macs compliant to security and provide a default set of software. This way, onboarding of users is a breeze.
- Manage configuration profiles
- Run workflows and report the outcome
- Can be used as an CMS very well
- I would like to see script content withint the policy window. This way I won't have to move between different pages to see what it does.
March 09, 2020
Jamf Pro put an end to us getting Jammed up!
Score 10 out of 10
Vetted Review
Verified User
We use Jamf Pro to manage and support all the macOS and iOS devices on campus. It saves us so much time with the policies, automatic installations, and streamline of use and upkeep. I love it.
- Support - the support team at Jamf has always been quick, and super helpful when needed. In addition to the team at Jamf, there is a huge support community of other Mac admins that always willing to help.
- Ease of use. Once you get it set up it is so easy to maintain, add to, and expand.
- The sheer amount of possibilities of what you can do.
- Captioning on all their training.
- An updated composer application.
- More training opportunities.
Jamf Pro allows us to manage our Apple devices with ease. We no longer need devices to be on-site in order to be updated, and the Self Service functionality has really empowered many of my users to resolve their own issues. Having a cloud-based MDM solution has allowed us to maintain updated systems more easily and support the users better. Also, the zero-day support that Jamf offers for new Apple operating systems allows us to support users who like to upgrade their devices as soon as new releases come out.
- Zero-Day Support - Supports the newest operating systems on the day they get released.
- Ease of use - Very intuitive in terms of management opportunities.
- Self-service - Makes users more self reliant.
- Tracking for devices - Although some other MDM's have this functionality, it is not something that is as possible in Jamf without putting a device into lost mode.
We use Jamf Pro to manage our iOS devices in a factory environment. We are able to lock down settings and setup devices with ease. We also use it for our 100+ macOS devices.
- Zero Touch
- Device Restrictions
- Deploying Applications
- Securing devices
- Apple Management
- Patching macOS apps
- Auto created PKG files
- Speed of the console
March 08, 2020
Jamf Pro is all you need!
Score 10 out of 10
Vetted Review
Verified User
We manage over eighteen hundred computers and seven thousand iPads as well as over three hundred Apple TV’s. We are a 1:1 student and a 2:1 teacher district, and the ability for us to manage all of these devices with minimal tech staff is only possible with a product like Jamf Pro.
- Apple device management
- Zero touch deployment with DEP
- App deployment
- Remote management
- Reporting
- Configuration profile retrying
March 08, 2020
My Jamf Pro Experience
Score 10 out of 10
Vetted Review
Verified User
We use Jamf Pro across our entire organization. This is our main method for supporting and managing Macs in our environment. Jamf Pro is a fantastic tool to use when you are looking to automate your workflow. We can maintain a secure Mac environment along with providing our end users with flexibility and functionality.
- Configuration profiles are great when you are looking to drop out certain settings that the end user can't override.
- Policies are used to deploy out software installations.
- The onboarding process is more automated and efficient through the use of PreStage enrollments.
- I wish there was a way for them to assist with patching the Macs by providing already configured vendor installs.
- If they could add plist settings into the GUI of Jamf Pro as boxes you can check, that would be easier than having to create a plist every time.
March 07, 2020
Our Experience With Jamf Pro
Jamf Pro is used to manage Apple devices across the whole organisation and is used to streamline our onboarding and ensure compliance with the technical controls required by our company.
- Automated user enrollment
- Enforcing security policies
- Patching third party software
- Jamf Protect, a related product, was not available globally last time I checked
January 17, 2020
Jamf Pro will make your life easier.
We use Jamf Pro to manage our nearly 10,000 Apple devices. Everything from macOS, iOS, iPad OS to AppleTVs. This program cuts down on the number of people needed to do mundane tasks by allowing us to automate common tasks.
- Simplifies large Apple deployments
- Support is amazing
- Build some type of inventory system into it.
January 14, 2020
Still the Apple MDM king
We use Jamf Pro to manage our Macs company-wide. In the past, we didn't have a centralized management tool at all. We looked into using MobileIron for Mac management, only to find out that their feature set was severely lacking on the computer side. While we're still working out the kinks in our specific deployment, we find that what we have now is vastly better than what we were doing.
- FileVault2 key escrow
- Remote lock/wipe
- Clunky UI
- Only the first account created is managed when using pre-stage enrollment.
January 10, 2020
Research you Apple MDM solutions
Jamf Pro is being used to manage nearly 400 Mac OS and iOS devices across our organization. We use it to manage various user access privileges and to push out specific script packages across our devices. It has been cost-effective and relatively easy to use. Jamf Pro has saved use time and been an excellent MDM for us.
- Managing macOS and iOS devices.
- Good UX/UI.
- Script package delivery.
- Training and support.