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Jamf Pro

Jamf Pro

Overview

What is Jamf Pro?

Jamf Pro (formerly Casper Suite) is designed to automate device management for users while driving end-user productivity and creativity. According to the vendor, it is the EMM tool that delights IT pros and the users they support by delivering on…

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Recent Reviews

TrustRadius Insights

Jamf Pro has been widely used by organizations across the globe to manage their Apple devices with ease and efficiency. Users have praised …
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Brilliant!

10 out of 10
November 28, 2023
Incentivized
I'm an IT Support Specialist and we use Jamf Pro as our MDM for Apple devices. It's brilliant and makes our lives much easier …
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Jamf Pro Review

10 out of 10
November 25, 2023
Jamf Pro is the primary tool my university uses for Apple device management. Jamf Pro enables us to automatically enroll devices, apply …
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Best in class!

10 out of 10
October 24, 2023
Incentivized
I am the head Administrator for Jamf Pro. I use it to manage our fleet of over 2000 macs and 170 iPads. I use the software to do …
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Jamf Pro is the best!

10 out of 10
June 23, 2023
It allows me to remotely drop ship macs to users and have them log in with no issues. It also gives me the opportunity to zero touch apps …
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Great Product, great community!

9 out of 10
June 19, 2023
At our company, for many years now, we are using Jamf Pro for managing our macOS devices fleet. Jamf Pro is used for everything, from the …
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Jamf Pro

10 out of 10
January 23, 2023
I am using Jamf to manage more than 500 devices across multiple BU's like developers, graphic designers etc. Jamf helped in achieving …
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Jamf Pro

8 out of 10
January 19, 2023
When I first started with The Art of Education, I was a contractor and they were using a very basic MDM solution. It had been set up …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Jamf Pro?

Jamf Pro (formerly Casper Suite) is designed to automate device management for users while driving end-user productivity and creativity. According to the vendor, it is the EMM tool that delights IT pros and the users they support by delivering on the promise of unified endpoint management for Apple…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.jamf.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

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backupJamf-scripts Demo

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19 - Zentral - connect Jamf Pro with Webhooks

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TeamViewer Demo | JNUC 2021

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Demo Video | Jamf for Jira

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AutoPkgr + Jamf Pro - A Perfect Match | JNUC 2021

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Product Details

What is Jamf Pro?

Jamf Pro (formerly Casper Suite) is designed to automate device management for users while driving end-user productivity and creativity. According to the vendor, it is the EMM tool that delights IT pros and the users they support by delivering on the promise of unified endpoint management for Apple devices.

Jamf Pro Features

  • Supported: Zero-Touch Deployment
  • Supported: Device Management
  • Supported: App Distribution
  • Supported: Inventory Management
  • Supported: Enterprise App Store
  • Supported: Patch Management

Jamf Pro Screenshots

Screenshot of Jamf Pro (formerly Casper Suite) Dashboard

Jamf Pro Videos

Jamf Overview
Jamf Pro Demo
From our customers

Jamf Pro Integrations

Jamf Pro Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsMac
Mobile ApplicationApple iOS
Supported LanguagesEnglish, German, French, Chinese and Japanese

Frequently Asked Questions

Reviewers rate Implementation Rating highest, with a score of 7.3.

The most common users of Jamf Pro are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(263)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Jamf Pro has been widely used by organizations across the globe to manage their Apple devices with ease and efficiency. Users have praised the software for its ability to streamline device management, ensuring compliance with company security policies and providing superb support. With Jamf Pro, users have successfully managed unmanaged macOS devices and migrated Intune managed macOS devices, making it effortless to maintain a secure and maintainable fleet of Apple devices.

One of the key use cases of Jamf Pro is its capability to manage productivity applications such as Office 365 suite apps, VPN, Google Chrome, NoMAD, and other business apps in real time. This has allowed users to enhance productivity by easily accessing intranet sites and utilizing essential tools without any hassle. Additionally, the software has enabled efficient management of admin rights process on macOS, providing organizations with the necessary control over user privileges.

Another notable use case of Jamf Pro is its role in managing a worldwide fleet of MacBook Pro laptops. By eliminating the need for manual configuration, Jamf Pro has saved valuable time and effort while providing a personalized touch to each Mac user. The Self-Service component of the software has been particularly helpful, allowing users to access software packages and scripts from anywhere in the world, 24/7.

Furthermore, Jamf Pro has proven effective in managing large numbers of devices, offering seamless deployment and consistent management regardless of their location. The software's in-depth reporting and management capabilities have provided organizations with accurate inventory management and ensured compliance with security and compliance requirements. It has also simplified onboarding processes by ensuring Macs are compliant to security standards and providing a default set of software for new users.

Overall, Jamf Pro has been highly valued by users for its intuitive and powerful management capabilities. It has proven useful across various industries such as education, healthcare, marketing/design, construction, and more. Users appreciate its cost-effectiveness in lifecycle management and its ability to save time and effort in device setup and deployment. With its extensive features and efficient management capabilities, Jamf Pro has established itself as a preferred MDM solution for Apple devices.

Easy Creation and Deployment Process: Users find the software package creation and deployment process to be easy, increasing their effectiveness in delivering computers. Several reviewers have mentioned that they appreciate the simplicity of creating and deploying software packages, making it a user-friendly experience.

Excellent Support: The software provides excellent support, as indicated by multiple users who have had positive experiences with the support team. They value the timely assistance provided by the support team and consider them valuable resources for Apple administrators.

Remote Management Capabilities: The remote management capabilities of the software are highly appreciated by users. It allows them to handle tasks such as remote application installs and remote deployment easily. This feature has been mentioned by several reviewers as a significant benefit of using the software.

Confusing and Difficult to Navigate: Several users have expressed frustration with the user interface of Jamf Pro, finding it confusing and difficult to navigate. They have mentioned that this hinders their ability to perform tasks efficiently. Some users also struggle to locate certain settings within the software. Lack of Intuitiveness: Users believe that the UI of Jamf Pro is not intuitive unless they already know where to go. They feel that the wording of UI descriptions has caused confusion and that some elements in the admin console are confusing as well. Additionally, there is a perception among users that the user interface focuses more on looks than functionality. Limited Functionality: Users have mentioned several limitations in terms of functionality. They have stated that some previously working UI functionality is no longer working or has been removed. The lack of a Dark Theme and the inability to immediately jump to a script from a policy are disappointing for some users. They also feel that there should be easier ways to set up templates for policies and scripts, and that scripting and creating filters for searching are difficult. Overall, there is a consensus among users about these common cons regarding the user interface of Jamf Pro - it being confusing and difficult to navigate, lacking intuitiveness, and having limited functionality.

Attribute Ratings

Reviews

(1-3 of 3)
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Score 10 out of 10
Vetted Review
Verified User
Our institution is using Jamf Pro to better manage our inventory of Mac desktops and laptops on campus and provide a better user experience and integration with our services for our faculty, staff, and students. The best thing with using Jamf Pro for us has been getting a better look at our Mac computer inventory and being able to provide different setups and configurations according to the needs of each person or department.
  • Detailed view of Mac computers and devices
  • Ability to push out apps and configurations based on department needs
  • Control how macOS updates are handled
  • Preconfigure settings to make deployments more efficient
  • Lose of support for Jamf Remote
  • Backtracking to add Smart groups to deploy configs programs
  • Being able to access other system preference items from Jamf Pro
Jamf Pro excels at providing administrators with the ability to control how computers and devices are set up. It has been great to use for prevent students and staff who leave the college from putting in their Apple ID and having to go through Apple support to reset it and get it ready for another user. It has also been great for providing Jamf Pro administrators the appropriate level of access to the cloud sever.
  • Inventory
  • Configuration of settings and network printers
  • Detailed info for upgrades
  • Keeping track of equipment that was taken of campus during the year we worked remotely during COVID-19
  • Being able to disable features such as passcode on mobile devices to make redeployment easier
  • Track the age of the computers to help with our recycling plan
TOPdesk, OneLogin, Canvas
  • Online training
The training session was beneficial because it expanded my knowledge about Jamf products and really learn what I am capable of doing with Jamf Pro in terms of managing Apple computers and devices. Immediately after the training course, I was able to implement what I learn to our cloud instance.
April 03, 2020

Jamf Nation

Aaron Tillery | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Jamf Pro is being used for device management and app deployment in a K-12 (primarily) 1:1 environment of MacBook Airs at the high school level and iPads at all other grade levels.
  • MacOS and iOS management and deployment of devices and apps for students and teachers across all grade levels.
  • It allows for quick turn around time if a student breaks their device and needs a replacement during repair, getting students back up and running for classroom activities and assignments.
  • The ability to push scripts to MacOS devices provides tons of possibilities for customization and automation.
  • I would like broader AD support that allow scoping apps, configuration profiles, and policies to OUs inside AD and not just user groups.
Great for managing any Apple device
  • It has made deploying our Apple devices more streamlined and taken a lot of work off of our IT department allowing for a better zero-touch deployment model.
As far as managing Apple devices there is none better
The support team is top notch and quick to respond.
5000
The majority are teachers and students who's devices are being managed and IT support staff that manages Jamf.
7
Basic knowledge of MDM and Apple device support
  • Managing Student Devices
  • Helping to support teacher and other staff devices
  • Patch management for iOS, MacOS, and other apps
  • with being able to deploy scripts there is no limit to what you can do
  • lite inventory managment
Jamf Pro is an invaluable resource that makes day to day tasks much easier
Yes
it replaced AirWatch, because we were needing something more Mac focused that what AirWatch could provide
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Third-party Reviews
wouldn't change a thing
  • Implemented in-house
Yes
it was a 2 day implementation and training by an on-site Jamf Setup Tech
Change management was a minor issue with the implementation
  • setting up local software distribution points
the on-site training and implementation was a huge boon
  • in-person training
our Jump Start tech was top notch
it would be doable if you have some prior MDM knowledge
it is very extensive and provides a lot of options
sync with your AD and your ASM or ABM servers
No - we have not done any customization to the interface
No - we have not done any custom code
do what works best for you
No
every interaction i have had with support has been exceptional
  • creation and deployment of policies, config profiles, and apps
  • local software distribution point
Yes, but I don't use it
Very user friendly
  • Microsoft AD
  • Apple School Manager
  • none at the moment
  • File import/export
  • Single Signon
  • API (e.g. SOAP or REST)
  • AppExchange or similar marketplace
none currently
none that i am aware of
no
Yes
very smooth
  • day one support for the most recent Apple updates
  • day one Apple feature support
No
No
March 10, 2020

JAMF is the way to go

Score 10 out of 10
Vetted Review
Verified User
It's used across the whole organization to get all Macs compliant to security and provide a default set of software. This way, onboarding of users is a breeze.
  • Manage configuration profiles
  • Run workflows and report the outcome
  • Can be used as an CMS very well
  • I would like to see script content withint the policy window. This way I won't have to move between different pages to see what it does.
Don't see a scenario where JAMF is not suited. It's just a matter of selecting the Pro or Now version to match the size of your organization.
  • ROI is great. As it saves you so much time once it's all set up. The whole onboarding is automated through JAMF and it's zero touch.
I see the community as Jamf Support. Until now, in my seven years using it. I've never contacted Jamf Support.
2
Both IT employees. Managing workflows and system settings.
These two people manage the whole Mac fleet containing 150+ Macs and 40 iOS devices
2
Both IT employees.
With minimal training, you'll be able to do basic automation stuff on your Mac fleet.
Jamf provides tons of traning sessions, webinars and blogs to learn even more.
  • Automation
  • Security
  • Unified workplace
  • Zero-touch deployment
  • SSO when enrolling a device
  • Jamf Connect
  • Jamf Protect
No
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
Wouldn't change a thing :)
  • Implemented in-house
No
Change management was a big part of the implementation and was well-handled
  • None
Our integration partner was very helpful even if the knowledge was already in house
  • in-person training
They made me more comfortable using the product.
As long as you know how to test the things you develop, you're good.
I feel it's just right for the product.
None
Some - we have done small customizations to the interface
Self Service is company branded
Yes - we have added extensive custom code
SplashBuddy as an enrolment experience
No
No
During implementation.
Expecting to add the Jamf Connect integration soon so might know more by then.
  • Scripts
  • Config Profiles
  • Policies
  • Smart Groups
  • Nothing I can think of
Jamf Pro is easy to use. Getting familiar with the product makes you more and more confident in creating awesome workflows which save a bunch of time.
  • InTune
  • Okta
  • Jamf Connect
  • Jamf Protect
  • API (e.g. SOAP or REST)
Use the API, it's very powerful.
Did not negotiate
Be clear on your goals
No
  • Pre-enrolment package
  • Okta integration
  • Not my area of expertise
No
No
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