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Jira Software

Jira Software

Overview

What is Jira Software?

Jira Software is a project management tool from Atlassian, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.

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Recent Reviews

Jira is a Saviour

9 out of 10
March 08, 2024
Incentivized
Jira Software is a project management tool that is widely used by various teams in our organization to manage their projects and tasks. …
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TrustRadius Insights

Easy-to-use tool with minimal learning curve: Users have found JIRA to be an intuitive and user-friendly tool that requires minimal effort …
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TrustRadius Insights
TrustRadius Insights
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Standard

$8.15

Cloud
per month per user (minimum 10)

Premium

$16

Cloud
per month per user (minimum 10)

Data Center

$44,000

On Premise
per year 500 users

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.atlassian.com/software/jira…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $81.85 per month 10 users
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Product Demos

JIRA Project Management Tutorial for Beginners (2022)

YouTube

The full overview: Roadmaps in Jira Software

YouTube
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Product Details

What is Jira Software?

Jira Software is a project management tool software used by agile teams and supports any agile methodology, be it scrum, kanban, or a team's own unique flavor. From agile boards to reports, users can plan, track, and manage agile software development projects. And since not every team works the same way, Jira Software allows teams to customize workflows, permissions, and schemes to match the unique needs of each team.


Jira templates also support use cases in enterprise marketing management, and projects to support operations, design HR, and enterprise marketing management.


With Jira Software, teams are able to:

  • Track versions, features, and progress at a glance
  • Re-prioritize user stories and bugs
  • Estimate stories, adjust sprint scope, check velocity, and re-prioritize issues
  • Estimate, track and report on story points; become more accurate
  • Report on agile metrics to provide real-time, actionable data on team efficiency, quality, and overall performance
  • Integrate with all the tools their dev team is already using, from the rest of the Atlassian suite (Bitbucket, Bamboo, Fisheye, and Crucible) to other popular developer tools on-premise or cloud (e.g., GitHub and Jenkins).
  • Provide greater flexibility to curate which teams have access to which information with sprint and project-level permissions
  • Flexibly tailor Jira tasks and their workflows to a specific team's use case
  • Extend Jira with over 1,800 apps from the Atlassian Marketplace to fit any capability not provided by default

Jira Software Videos

Jira in a Nutshell Demo Video
Jira Software is a software development project management tool of sorts, that tracks progress, offers up project reports, and gives a great roadmap view to understand workloads and deadlines better. In this video, the TrustRadius team goes over Jira Software pricing, top feat...
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Jira Software Integrations

Jira Software Competitors

Jira Software Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Jira Software is a project management tool from Atlassian, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.

Jira Software starts at $81.85.

Bugzilla, Podio, and Zoho Projects are common alternatives for Jira Software.

Reviewers rate Support Rating highest, with a score of 8.8.

The most common users of Jira Software are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(3243)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Easy-to-use tool with minimal learning curve: Users have found JIRA to be an intuitive and user-friendly tool that requires minimal effort to learn. Several reviewers mentioned that they were able to navigate through the platform easily and quickly adapt to its features.

Seamless collaboration through integration with other tools: Many users appreciated JIRA's ability to integrate with various plugins and add-ons, enabling seamless collaboration across different teams and departments. This integration allowed for enhanced productivity by bringing together different tools into one centralized platform.

Flexibility of customization: The flexibility of JIRA in terms of customization was highly regarded by users. They mentioned being able to customize bugs, tasks, and stories based on the specific requirements of their projects. This flexibility helped them tailor JIRA to their unique project management needs.

Confusing and overwhelming user interface: Many users have expressed frustration with the confusing and overwhelming user interface of JIRA. They find it difficult to efficiently complete tasks due to a lack of intuitive navigation and cluttered design.

Complexity and difficulty in customization: A significant number of reviewers find JIRA's customization options to be complex and challenging. It often requires dedicated training to effectively navigate and utilize the software's customization features.

Limitations in reports, charts, and attachments: Users have reported challenges in sharing information within JIRA due to limitations in reports, charts, and attachments. These limitations hinder effective collaboration, communication, and data visualization.

Attribute Ratings

Reviews

(1-23 of 23)
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August 04, 2020

Best Project Management Tool

Verified User
Team Lead in Quality Assurance
Information Technology & Services Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Support Rating
9
I rate Jira 9 out of 10 because it fits all agile methodology needs:
  • Detailed insights and reporting.
  • Customization across the boards.
  • Enforces tight security.
  • Work remotely on mobile.
  • Collaborate with your team.
  • Improved project visibility which will help to get an idea.
July 14, 2020

Jira Software in CICD

rahul garg | TrustRadius Reviewer
rahul garg
Technology Analyst
Infosys (Information Technology and Services, 10,001+ employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
They are very responsive to any blocker I have, and resolution comes in real-time. In an application like Jira, customer support is quite crucial for better customer experience. One cannot wait if the application is having trouble as people start using it from the beginning of the development. All the project planning, backlog creation, etc. happens in the beginning.
June 23, 2020

Great software for agile management

Verified User
Professional in Marketing
Telecommunications Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Support Rating
9
The biggest plus that Jira offers is the way it allows you to customize everything. I love the mobile app too, it allows you to keep track even if you are away from desktop. You can easily integrate other software (Slack, GitHub) with Jira and search within it easily.
March 28, 2020

JIRA Software Review

Richard Chen | TrustRadius Reviewer
Richard Chen
Frontend Web Developer
Catch New York (Online Media, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
6
Support is fair for a service of this size with consistently earnest responses over the whole nearly 10y of our use of Jira, an impressive streak of non-variance. Our requests are namely reporting frontend bugs and quirks which are often resolved over time, usually a feature is deployed within a year of our suggesting, likely not as a direct result thereof but shows investment in the product, and bugs are sooner, within weeks which is fair given the immense global user base. We're pleased with the essentially included-in-price support.
February 18, 2020

A must-have tool!

Verified User
Analyst in Information Technology
Information Technology & Services Company, 501-1000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
Overall, there were very few problems and the response was quick and to the point. The issues were solved by the support team in the estimated timelines without any delays. The service desk team looked into the ticket logged and followed up for any details they require to investigate the issue to provide the solution.
August 20, 2019

JIRA: A great bridge between PM and R&D

Verified User
Program Manager in Product Management
Computer Software Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
8
The organization is very responsive to customer inquiries and provides standard templates to initiate set up. I would suggest working closely with their team to align your business, product management, and R&D processes. Once set up, the software runs effectively without much need for support calls or on-site visits.
August 19, 2019

Jira for Enterprise Business

Kyle Kochtan | TrustRadius Reviewer
Kyle Kochtan
Technical Lead
Newell Rubbermaid (Consumer Goods, 10,001+ employees)
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
5
I have not personally tried to get support from JIRA. I have seen that their user forums seems to be well updated and populated. This would allow for users to get self help from the system when you need it. Most of the time my needs are met by an in house super person.
August 17, 2019

Jira makes agile software development management easy

Richard Davies | TrustRadius Reviewer
Richard Davies
Senior Web Application Developer
City of Portland (Government Administration, 5001-10,000 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
I haven't had to interact with their support team, outside of maybe reading some online help or blog articles. So I can't really comment on their support team, but the fact that I haven't needed to use them says quite a lot about the quality and ease of use of this system.
August 17, 2019

Manage your projects with a simple and easy to use interface

Harry Miller | TrustRadius Reviewer
Harry Miller
Technological Support Specialist
Standex-Meder Electronics (Consumer Electronics, 501-1000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
Jira's support provides the most appropriate answers to all the requirements and concerns that our team needed. In addition, there is enough information for the proper management of this excellent project management tool.
August 12, 2019

The winning combination for your software development team: JIRA + Agile

Cristian Bodnarasec | TrustRadius Reviewer
Cristian Bodnarasec
Senior Software Development Manager
eSilicon (Semiconductors, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
7
Atlassian's support is lake any other support of a big company, slow and demanding. Initial consultant assigned to look at your issue doesn't have too much knowledge and he/she may waste your time until it is escalated and people with more knowledge about the system will take a look at the problem and provide a fix/workaround.
August 12, 2019

Get agile with JIRA Software

EB
Elissa Bernstein
Product Content Strategist
Adjust (Computer Software, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
7
I have not had a chance to contact JIRA's customer support. It does offer extensive documentation, although it often feels too technical for me. There is also a JIRA training app that lets you take little lessons and quizzes on different areas (e.g., JIRA basics, agile). I did find it a helpful way to teach myself.
August 10, 2019

JIRA is the most easy to use project management software out there

Verified User
Manager in Finance and Accounting
Consumer Goods Company, 10,001+ employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10

JIRA gives us easy access to experts in the fields we need who have knowledge of JIRA. All of our vendors, as well as most of our internal hires, have already been exposed to JIRA, making onboarding swift and clean. We support ourselves, so we do not have a lot of interactions with JIRA as a troubleshooting service, but they have always been there when we did need them. It’s just easy to implement option in a crowded space of project management software.

August 09, 2019

JIRA - Managing a Project Activity at your Fingertips!

Verified User
Project Manager in Professional Services
Computer Software Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Support Rating
10
Our JIRA support is handled internally by members of our Product Support team. It is not supported by a 3rd party. Our internal support will always sent out notifications for downtime which is usually done on the weekend unless it is required to fix a bug/issue that is affecting the entire company. Downtime is typically 3-4 hours and then once the maintenance is complete, another broadcast email is sent out informing the user community that the system is now available for use.
September 20, 2016

JIRA - Love at First Site for Developers, a Slow Courtship for Business

Verified User
Project Manager in Information Technology
Utilities Company, 5001-10,000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
8
Whenever I contact the support staff at JIRA I find the interaction to be typical to support interactions. Quite a few of the staff are very friendly and always seem to want to help. I have given them a couple tough situations that they've had to take back but all-in-all it seems like they try very hard to get to the root of the problem in a timely manner.
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