Jira is a Saviour
Jira Software is a project management tool that is widely used by various teams in our organization to manage their projects and tasks. …
Starting at $81.85 per month 10 users
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What is Jira Software?
Jira Software is a project management tool from Atlassian, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.
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Reviewer Pros & Cons
Pricing
Standard
$8.15
Cloud
per month per user (minimum 10)
Premium
$16
Cloud
per month per user (minimum 10)
Data Center
$44,000
On Premise
per year 500 users
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.atlassian.com/software/jira…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $81.85 per month 10 users
Product Demos
JIRA Project Management Tutorial for Beginners (2022)
YouTube
The full overview: Roadmaps in Jira Software
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Jira Software?
Jira Software is a project management tool software used by agile teams and supports any agile methodology, be it scrum, kanban, or a team's own unique flavor. From agile boards to reports, users can plan, track, and manage agile software development projects. And since not every team works the same way, Jira Software allows teams to customize workflows, permissions, and schemes to match the unique needs of each team.
Jira templates also support use cases in enterprise marketing management, and projects to support operations, design HR, and enterprise marketing management.
With Jira Software, teams are able to:
- Track versions, features, and progress at a glance
- Re-prioritize user stories and bugs
- Estimate stories, adjust sprint scope, check velocity, and re-prioritize issues
- Estimate, track and report on story points; become more accurate
- Report on agile metrics to provide real-time, actionable data on team efficiency, quality, and overall performance
- Integrate with all the tools their dev team is already using, from the rest of the Atlassian suite (Bitbucket, Bamboo, Fisheye, and Crucible) to other popular developer tools on-premise or cloud (e.g., GitHub and Jenkins).
- Provide greater flexibility to curate which teams have access to which information with sprint and project-level permissions
- Flexibly tailor Jira tasks and their workflows to a specific team's use case
- Extend Jira with over 1,800 apps from the Atlassian Marketplace to fit any capability not provided by default
Jira Software Videos
Jira in a Nutshell Demo Video
Jira Software is a software development project management tool of sorts, that tracks progress, offers up project reports, and gives a great roadmap view to understand workloads and deadlines better. In this video, the TrustRadius team goes over Jira Software pricing, top feat...
Show More Jira Software Integrations
Jira Software Competitors
Jira Software Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Jira Software is a project management tool from Atlassian, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.
Jira Software starts at $81.85.
Reviewers rate Support Rating highest, with a score of 8.8.
The most common users of Jira Software are from Enterprises (1,001+ employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Easy-to-use tool with minimal learning curve: Users have found JIRA to be an intuitive and user-friendly tool that requires minimal effort to learn. Several reviewers mentioned that they were able to navigate through the platform easily and quickly adapt to its features.
Seamless collaboration through integration with other tools: Many users appreciated JIRA's ability to integrate with various plugins and add-ons, enabling seamless collaboration across different teams and departments. This integration allowed for enhanced productivity by bringing together different tools into one centralized platform.
Flexibility of customization: The flexibility of JIRA in terms of customization was highly regarded by users. They mentioned being able to customize bugs, tasks, and stories based on the specific requirements of their projects. This flexibility helped them tailor JIRA to their unique project management needs.
Confusing and overwhelming user interface: Many users have expressed frustration with the confusing and overwhelming user interface of JIRA. They find it difficult to efficiently complete tasks due to a lack of intuitive navigation and cluttered design.
Complexity and difficulty in customization: A significant number of reviewers find JIRA's customization options to be complex and challenging. It often requires dedicated training to effectively navigate and utilize the software's customization features.
Limitations in reports, charts, and attachments: Users have reported challenges in sharing information within JIRA due to limitations in reports, charts, and attachments. These limitations hinder effective collaboration, communication, and data visualization.
Attribute Ratings
Reviews
(76-100 of 187)Companies can't remove reviews or game the system. Here's why
January 16, 2020
JIRA for Agile is must
JIRA is used by our department here. It has helped us a lot. We work in a ScaleAgile mode hence it has helped us a lot in performing our Agile movement in our work. We have improved the way we work and all our efforts are tracked properly. Ability to provide screenshots of our work also help us to answer the Scrum master better.
- The best thing I liked about it were the variety of charts and graphs which helped us to have a clear understanding of our sprint work.
- The ability to create sub tasks for user stories.
- We can also customise or configure the application which helps us to keep the application as common as possible.
- The ability to prioritize the stories in the backlog so as to take it up in a sprint is also beneficial.
- I have nothing as of now which I dislike, will definitely update if I find any. We moved from another application to this, it has been better since then.
December 18, 2019
Powerful Tool for Task Management and Collaboration!
bepress adopted JIRA across the entire organization to be used in conjunction with Confluence, however the result with JIRA tended to be departments using the software in a very atomized way, each unit using it for what it needed internally with the exception of IT who used it as their ticketing system. Our department (Marketing) used JIRA to track campaigns, initiatives, language, and conferences.
- Great ticketing system for IT.
- JIRA supported my work managing conferences, serving as a workflow management tool, very strong around dependencies.
- Custom templates would be GREAT! I used the same basic template for most conferences I managed but had to recreate it from scratch each time.
- Requires lots of attention and careful use by diligent employees.
December 10, 2019
Jira Software Review
Jira is used across the organization. This includes the development team, business analysts, project managers, and others. This is used to save project requirements as user stories. Estimation is also done on these stories, so estimates are also saved. We also use it for scheduling, as we can create Scrum boards/Kanban boards or simple task boards and depict all the tasks a team is working on. It's a very visual tool.
- Scheduling
- Task Board
- User stories
- Timesheets
- Estimation
- Task Assignment
- Filters. I find it hard to try and retrieve task/stories from a specific duration
- Creating dashboards is not intuitive
- Error messages are not user friendly
November 16, 2019
JIRA is the best!
In my office, I am working as in Quality Assurance and we all are using JIRA Software to track issues. This is the best tool for tracking all the issues, stories, epic, test cases, etc. So far, I haven't faced any issues using JIRA over the past 3 years.
- It is very user-friendly.
- Bulk change option is the best thing in JIRA Software. If anything we need to change or update in written test cases, we can easily update all the written test cases by using bulk change option. No need to update manually for each test case. It's very cool and saves time!
- We can attach the photos, videos for the reference in posted bugs.
- We can only upload the files (images, videos) less than 10 MB in size.
- It would be great if we upload the files more than 10 MB size.
- JIRA is not an open-source tool. So it is not possible to use at some start-up companies.
October 15, 2019
JIRA - The Best ALM Tool in the Market.
JIRA is used in my organization for Application Lifecycle Maintenance (ALM) activities. It is used in collaboration with Confluence/Wiki for capturing detailed:
1. User stories in form of project backlog
2. Acceptance criteria
3. Creating bugs
4. Analysis ticket
5. Maintaining story workflows (from ready for dev to closed)
6. Logging work hours spent on each individual ticket/story
It is also very helpful in creating a very simplistic boundary line between the on going sprint and the backlog (all my projects have been executed in Agile mode). In addition to it, as my projects have always had more than one sprint going on simultaneously and the stories part of those sprints related to each other, it acts as a very elegant tool for representing such views where the information is easy to comprehend for any developer or tester.
1. User stories in form of project backlog
2. Acceptance criteria
3. Creating bugs
4. Analysis ticket
5. Maintaining story workflows (from ready for dev to closed)
6. Logging work hours spent on each individual ticket/story
It is also very helpful in creating a very simplistic boundary line between the on going sprint and the backlog (all my projects have been executed in Agile mode). In addition to it, as my projects have always had more than one sprint going on simultaneously and the stories part of those sprints related to each other, it acts as a very elegant tool for representing such views where the information is easy to comprehend for any developer or tester.
- Single view for all the user stories (active sprint/backlog)
- Ability to generate reports of various types for each of the active / closed sprints for e.g. burndown chart, sprint velocity etc.
- Ability to track release tickets - we can create tickets which are supposed to go for production from various sprints in one single page and manage it from there.
- Integration of communication tools like Hipchat and Slack makes it very easy for tracking & responding to notifications.
- Mobile app of JIRA is not so holistic in nature and one has to navigate a lot to do various things which are very easy to do in web application.
September 30, 2019
Best Project Management Tool
Score 9 out of 10
Vetted Review
Verified User
JIRA software is used for project management. It helps us to track the progress of the project using a Kanban board.
- Kanban Board - Track the features using workflow methodology.
- Email notification when the ticket is assigned to specific users.
- Filter the the JIRA tickets using keyword search functionality.
- User Interface can be improved more by adopting modern designs.
- Artificial Intelligence can be integrated for automating lots of process.
- Chat functionality also can also be integrated to JIRA for real time communication.
August 20, 2019
JIRA: A great bridge between PM and R&D
Our organization uses JIRA as a project management tool between our project management office, our product management team, and our research and development team to plan, coordinate, and deliver on product releases encompassing multiple initiatives, epics, features, users, stories, and tasks. Each team is responsible for various components of a release from inception to end-of-life.
- Organization of features
- Story development for R&D
- Release candidate control
- Ease of searching
- Editing
- Process flow of feature development
- Acceptance Criteria development
August 19, 2019
Jira for Enterprise Business
JIRA is being currently utilized as a second tier ticketing and workflow management system. Our users create a ticket in our regular ticketing system for an enhancement and such. Once it has been approved a ticket and sub tasks with all the detail are input into JIRA and tracked. We then use JIRA in our weekly meetings to give updates and such.
- JIRA makes collaboration very easy
- JIRA allows us to keep a line of sight on all of the tasks that are on going
- JIRA also allows for easy export of data for reporting and such
- The UI In JIRA is not very intuitive, they have comingled products and navigation is difficult at times
- JIRA can be annoying with the number of email notifications it shoots out
- JIRA's security model is overly complex and can lead to issues
August 17, 2019
Jira makes agile software development management easy
We use Jira as the product management tool for our agile web team of about 12 people that are doing a major redesign/rebuilding of our city's main website. It's used to plan and track the individual tasks, stories, and bugs assigned to each team member. It also provides helpful reports showing our sprint velocity and other useful metrics.
- Jira is powerful and flexible. It can be configured and used in a number of ways and for a number of different use cases. But despite that, we've found it easy to use and we were able to use it without much training.
- For agile-based software development, it makes it easy to manage your backlog, plan sprints, track and manage individual issues, and get reports showing overall team/sprint metrics. All of these features are seamlessly integrated with each other.
- It integrates well with other developer tools like Github and Slack. For example, this makes it easy to view branches and pull requests related to a specific story or automatically notify your team of important status changes to an issue.
- Sometimes there are different modes for editing the same piece of data (like an issue's description) depending on how you're viewing that issue. One mode may use a WYSIWYG editor while the other mode uses plain text with Markdown. This is slightly confusing as the user experience isn't consistent.
- As with most WYSIWYG editors, it can sometimes be difficult to control the formatting the way you want. I've also had issues with it inserting line breaks after hyperlinks sometimes for no apparent reason.
August 17, 2019
Manage your projects with a simple and easy to use interface
It is being used throughout our organization. We use it to plan, monitor and develop your projects quickly and easily. With Jira, plan your daily work by creating user stories, incidents or assigning tasks and subtasks to your team members. Integration with the main development environments such as Eclipse, Visual Studio, Netbeans, make it an effective and productive alternative.
- It is very simple, basic and simple to use.
- It allows precise customizable estimates according to the needs of the project.
- You can have administrative control of the company's activities (projects, processes, procedures).
- It is compatible in virtually all databases.
- It offers Web access with support for the main browsers in the market, email notifications, as well as many applications that provide additional resources to Jira.
- Although Jira is an excellent tool for project management, the cost can be somewhat expensive.
- Its initial configuration proved to be complicated.
- It can be difficult for beginners, because it is difficult to understand its characteristics.
August 14, 2019
JIRA works
JIRA Software is used by the website development group. It tracks our new projects, our system bugs, and system problems. We use it to communicate with our workers who are off-site. We also use JIRA with Github to number our Git branches. Using JIRA's ticket codes keeps everything in sync and reduces problems.
- Project tracking
- Individual task tracking
- Integration with Github
- Communication with team members is adequate but not as good as other software
- Not as many software integrations as I would like
- Can't delete tasks unless you are super user
August 13, 2019
JIRA for an easy kickstart
I have experienced JIRA in two major areas:
1 ) a tool supporting internal users or client requests (internal or external service desk/help desk).
2) a teamworking tool for the sharing of software specifications during software development.
1 ) a tool supporting internal users or client requests (internal or external service desk/help desk).
2) a teamworking tool for the sharing of software specifications during software development.
- Excellent tool for supporting internal or external users. If you want to start, you can go to the cloud/online subscription which is very cheap and you can start immediately with preconfigured processes
- Great tool for sharing business and IT requirements in SW development. Requires connection of JIRA and Confluence which works fine after initial configuration.
- Available basic reporting of performance of teams or individuals.
- An immediate good overview of severity (priority) of tickets, resolutions KPIs, etc.
- The processes can not be thoroughly analyzed, visualized and managed. Although a basic reporting is available and reports can be customized, the process discovery in a complex environment is not supported. This can, however, be provided by an external process mining application. JIRA can export the data or provides access to its database via API.
We use JIRA as a project management and a bug tracking tool for most of the company projects. Whether it is software development, ASIC design or IP development, JIRA fits all flavors. For software development, we use it mainly for its agile scrum and Kanban development support. We realized that switching to Agile with JIRA was a winning combination to increase productivity, together with having more homogeneous teams and same mindset across team members.
- Easy to use bug tracking features.
- It has a great support for Agile SCRUM and Kanban software development methodologies.
- Promotes collaboration within the team and across teams.
- It is extremely configurable and allows a system admin to address complex project management requirements.
- There is a steep learning curve for JIRA administrators before the full potential of the tool can be harnessed.
- The licensing system is per number of users. If you buy a small license and the tool is widely adopted, you may have an issue in getting your budget approved in a low cost environment, because the price for higher tiers goes up quickly.
- Support can use some improvement. It happened few times that for critical issues we had to spend a lot of time exchanging emails and explaining to different people where the problem was.
August 12, 2019
JIRA is a great project management tool
JIRA is being used in our organization to manage software development. It is used to easily manage the workload. It makes our developer's job easier as they can get all the information from the JIRA stories. JIRA is also used to check the status of the project and manage assignees.
- Easily manage workload.
- Get all useful information and links to useful documents.
- Check the status of a project.
- Integration with Git.
- There is no code refactoring plugin.
- We can prioritize the projects.
- The user interface makes it a bit complex to search for all items.
August 12, 2019
Get agile with JIRA Software
Multiple teams within our organization use JIRA Software, including Product Content Strategy, Product Design, Product Education, Product Research, Front End, and Dashboard. Each team uses JIRA a bit differently, and each team's "project" is therefore set up a bit differently, but all of us follow a kanban agile structure. JIRA helps us stay on top of our tasks, view progress, and ensure all necessary work gets done on time.
- JIRA offers a lot of integrations that really improve our work. For example, the Salesforce integration makes it really easy to link Salesforce product roadmap cards (relevant to the entire product team) to an individual JIRA issue (one specific task-relevant to that team).
- JIRA offers very good search and filter functionality. The quick filters make it very easy to immediately see only my own issues. You can create custom views, which are especially helpful for my team during our daily standup, allowing us to only see relevant issues.
- JIRA issues come with lots of customizable fields. Due dates, assignees, labels, priority level, epic link, etc. -- makes it very easy to organize and find specific issues.
- Our team happens to have many steps within the workflow, and therefore we have more columns than other teams. JIRA Software always displays all columns in one static view. Because we have so many columns, each column becomes very skinny and the issues can be difficult to parse. We can't reduce our number of columns, so I wish we had the option to side-scroll instead of fitting all columns into the current browser size.
- We would love the ability to create CLEAR multiple statuses within a column. You can create multiple statuses for a column, but they all appear together and are difficult to distinguish. It isn't possible to move an issue from one status to a different status within the same column. You have to drag the issue into a different column, then drag it back into your chosen status, or change the status using the issue dropdown option.
- A minor nitpick, but I wish I could create an issue and immediately put it into our "To Do" column. Instead, it automatically goes into our backlog. Then I have to go to a different page to move the issue from backlog to To Do.
We use JIRA to manage multiple high-level
projects within our company. It is a corporate-wide engagement with JIRA
with several businesses that use it independently with a corporate
administrator to manage the tool. We use it for very large projects, like Salesforce
rollouts, as well as smaller projects like minor enhancements or bug fixes across
all key software environments.
- It is a great tool to link documents and documentation to specific user stories to keep things organized.
- It has a great user management feature to help us plug resources into the right projects and remove users as they move on to other work.
- It has sold plug-and-play options that you can elect to use or deselect in order not to cloud the interface.
- The look and feel is a bit sterile, which is both good and bad. Some nice skins to make it easily customizable to our existing corporate color schemes would be nice.
- Cost is always a place for improvement. JIRA is not overly expensive, but in a market where there are a ton of options, price is a negotiation point.
- Better integrations with vendor/partners using the same tool would help onboard offshore resources we occasionally use.
August 09, 2019
JIRA - Managing a Project Activity at your Fingertips!
Score 10 out of 10
Vetted Review
Verified User
JIRA is used by our Company to setup Epics and the associated Tasks that belong with the Epic. We then plan our Sprint (2 weeks) with Development tasks and track the progress of those tasks. If something happens that hinders the development of such task, we can easily put a block on that Task until the block can be removed (i.e. waiting on data cut from Agency). We can easily drop something into the backlog when needed.
- Manages Epics (projects) very well. Tasks can be adjusted easily along with their corresponding Story Points. The Backlog can be easily managed by moving Tasks around as needed.
- Notifications can be automatically sent out (if setup) to the Developer when new work is assigned.
- Epics/Tasks/backlog items can be managed through an easy to use drag and drop process.
- Agile. Easy to work with (very intuitive)
- I don't have anything negative to say about the software.
- As with any software, the GUI can always use improvement, but that comes with time.
- It can lock up very briefly at times due to too many users.
August 09, 2019
Jira Review
We use Jira to facilitate agile programming. We have boards that we use for different products and [it] allows us each to pick up tasks to work on and allows others to see what is happening across the group.
- It has a lot of flexibility in the way you can create swimlanes, flag cards, and move things around on the board.
- Easy to track and follow your team's progress and see if you are getting things done according to schedule.
- The circles that represent the days along the bottom of each card are nice so that you can see if anything is getting stale.
- It needs a better way to auto refresh. Having to refresh the page sometimes can be frustrating.
- Sometimes it's very slow to reflect that you are dragging things between columns, and before you know it you have grabbed the wrong card.
July 31, 2019
JIRA - adapts to your software development process!
JIRA has been a great replacement for Microsoft Team Foundation Server. Not only is it easier to use, but it's highly customizable by our organization without the need of external consultants. Bugs or feature requests are created throughout the whole company and then triaged into actionable tasks. The filter feature on the system dashboard helps a lot in this context.
- Custom search queries can be saved and shared as filters.
- Batch operations on tickets work well and you can choose if you want to notify others.
- Ticket fields are highly customizable for easier creation.
- Some operations take their time.
- Default ticket settings are too complicated and complex for simple use cases.
- Basically, there is no "one go to process". You can pick Kanban, Scrum, ... whatever you like. The user interface, therefore, looks quite mixed up on some occasions.
May 29, 2019
JIRA -- The all in one cost-effective and integrated project management solution for our Organization
Score 10 out of 10
Vetted Review
Verified User
JIRA is used in my organization for tracking issues from production support by our support team. For customer delivery and platform development teams, JIRA is used for bug tracking and to create stories and features for building solutions and the product. It is serving as a product management software, and for solution delivery teams it is our primary project management tool. We have scaled and customized JIRA to several teams in our organization, and it is a very cost-effective solution for tracking all business issues from product development to production support.
- Bug life cycle management.
- Grouping of deliverables as: epic, story, change request, bugs, tickets, enquiries, etc.
- Logging estimates and tracking actual efforts, giving effective variance computation.
- Computing metrics for our projects using the custom fields in JIRA.
- The SLA management is ineffective.
- The assignee has to be an individual, which is a restriction. JIRA needs to enable issue assignment to a group/department as well, to bring it to an issue dashboard.
- Query management can be made easy with some add-ons like 'Script runner' which is currently outside JIRA.
Project and change management with issue tracking is crucial for safety-critical software development in aerospace industries. JIRA provides many of the project management and agile process needs with a lot of features such as sprint boards, dashboards, filters, and reports. You can customize our own workflows and boards according to your own needs. Kanban boards and sprint boards are especially useful for big team projects.
- Agile development with sprint boards.
- Versatile filtering and customization of projects and reports.
- Easy and simple user interface.
- Filters could be more descriptive.
- Could be integrated with requirement management software for direct navigation.
- More 3rd party add-ons could be better.
Score 8 out of 10
Vetted Review
Verified User
We're using Jira as a tool to be in control of our projects. We use it for tasks and much more. We use it across all of our organization and highly appreciate the options of integrating Jira with Bitbucket. It's important to stay agile and Jira does the job. We can use the software between departments - design, development, etc. Our project managers have the option to get a better idea of what we're doing and how much time we're using during the tasks.
- Tasks
- Project management
- Agile boards
- Ticketing for problems etc.
- Complex user management.
- User management can be to complex for non-trained users.
- Very expensive.
- Could services sometimes crash?
April 09, 2019
Jira PM review
Jira project management system is used to manage project tickets. It's used across departments, and helps prioritize work.
- Flexible in building interfaces for different teams
- Powerful archive provides historical data for past projects in case they need to be retrieved
- Links to different software to easily load information and build tickets faster
- Interface is outdated and not easy to use, which makes it slower to work with the tool
- Ticket linking is not very flexible, so it's not easy to reference work to other department work in progress or past
- Overall system is very technical, making it challenging for more non-technical teams to join and use the tools
March 14, 2019
JIRA is the BEST software collaboration tool
We use JIRA as our company's main project management tool, this integrates development and QA to plan, track and report progress of our software releases.
- An effective tool for planning/tracking work from project backlogs and Sprint
- An effective tool for tracking defects
- Fully customizable Kanban and Scrum boards
- Easy to maintain the integration of defects and test using a test management tool like QAComplete.
- JIRA is fully customizable, although we were able to make our QA process fit into JIRA's workflow, it is not designed to work like this. Not easy to make it work as a test management tool.
March 03, 2019
JIRA and Agile for you business
We use JIRA to manage/track projects across the whole organization. It is a well documented tool and helps our team members to keep up with the workload as well as generate KPIs to higher management and provide a better visibility on what needs to be done throughout the projects. I would say it is an essential tool.
- The high level of customization on this Agile system is key to meet different niches and industries. You can configure to use on any project you wish to take on without any effort.
- A system you can learn from. JIRA collects and unites all historic data in a single, searchable hub, and provides access to it at any point of time. This way, team members will be able to perform all sorts of rend analysis and statistical investigations, and prepare constructive reports on their progress.
- A rich toolkit for developers. While it is true that JIRA is mostly appreciated for issue and bug tracking, those are far from being the only features you should know about. This system will become your developers’ favorite assets before you know it.
- The UI is a bit confusing sometimes to the inexperienced user.
- The price can be a little too much for small businesses.
- Too many features, that sometimes can bring some complexity to the platform (this is sometimes rated as a good area too, it will depend on how experienced [you are] and the points you want to cover with this tool).