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Jira Software

Jira Software

Overview

What is Jira Software?

Jira Software is a project management tool from Atlassian, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.

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Learn from top reviewers

Best-in-class project management & coordination, & planning technology

Rating: 9 out of 10
September 11, 2024
Vetted ReviewVerified User
My organization uses JIRA to organize projects and track velocity across teams. The business problem that this product addresses for my company is that we use it as a tool to ...
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Tanner Judge
Manager - Product Management
Product Manager
U.S. Bank
Jira Software3 years of experience
Verified on LinkedIn

Jira is a Saviour

Rating: 9 out of 10
March 8, 2024
IncentivizedVetted ReviewVerified User
Jira Software is a project management tool that is widely used by various teams in our organization to manage their projects and tasks. This tool is so feasible as it helps us...
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Verified user
Analyst
Jira Software3 years of experience

Atlassian Architect

Rating: 10 out of 10
February 21, 2024
IncentivizedVetted ReviewVerified User
We use Jira Software for both Service management and for tracking business processes. It is great for automatically sending out notifications when they are needed - set up of ...
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Michael Blake
Consultant - Information Technology
Atlassian Architect
Praecipio
Jira Software17 years of experience

Essential software for a project development

Rating: 8 out of 10
January 8, 2024
Vetted ReviewVerified User
We use Jira Software for an agile methodology. It is used often used for scrum meetings, kanban boards management for daily and sprint tasks, bugs management and analysis. It ...
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Verified user
Employee

My Verdict on Jira Software : Should you use it or not!

Rating: 7 out of 10
November 17, 2023
Vetted ReviewVerified User
Project management. The tickets for a development and testing are mapped as a Jira Software story,easy to track , segment and comment.
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Verified user
Team Lead
Jira Software7 years of experience

best for tracking everything

Rating: 8 out of 10
October 23, 2023
Vetted ReviewVerified User
We use jira majorly for the following - tracking sprints - tracking metrics- tracking all user stories- tracking all epics- tracking all bugs- tracking current status of each...
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deepankar chopra
Engineer - Engineering
Lead Engineer
ticketmaster
Jira Software3 years of experience

Extremely good on workflow monitoring and handy reporting tools

Rating: 9 out of 10
October 6, 2023
IncentivizedVetted ReviewVerified User
JIRA is being used by multiple departments within IT group. We used it mainly for bug and defect tracking, we also use it to coordinate and communicate tasks within a single o...
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Johanes Siregar
Engineer - Information Technology
Big Data Analytics - Data Engineer
Telkomsel
Jira Software1 year of experience

Jira - The Saviour of lazy people

Rating: 9 out of 10
July 19, 2023
Vetted ReviewVerified User
JIRA software is quite helpful in documentation. Business problem the product addresses is that it helps in documenting the changes required to do or are done in other softwar...
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Sanish Ambekar
Employee - Information Technology
Technical Analyst
RELEX Solutions
Jira Software2 years of experience

Streamlining Project Management with Jira: A Quick Review of its Features and Capabilities

Rating: 10 out of 10
May 24, 2023
Vetted ReviewVerified User
Use Jira to store all our jira tickets related to any software development project or release. This will help aid BA, Testers, UX Designer with status updates, solution design...
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Verified user
Employee
Jira Software7 years of experience

Jira Software - Agility with the simplest and most effective #1 ALM solution

Rating: 10 out of 10
May 22, 2023
Vetted ReviewVerified User
We've been using Jira to track feature releases right from the requirement gathering phase to product delivery. The tasks as part of these deployments are broken down into dif...
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Verified user
Manager
Jira Software6 years of experience

Jira Software is capable of end to end product management

Rating: 8 out of 10
April 5, 2023
IncentivizedVetted ReviewVerified User
Our team needed an application to which could support agile methodology of Scrum. We wanted a tool to help teams plan, track, and manage their work. We use Jira Software to so...
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Verified user
Project Manager
Jira Software2 years of experience

Hey guys! let's have an amazing review for this software.

Rating: 8 out of 10
March 17, 2023
Vetted ReviewVerified User
We mainly use Jira software for tracking issues, tasks & bugs. - Problems addressed by this software: 1. Keeping the whole team in single and transparent track. 2. Helps i...
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Verified user
Executive
Jira Software1 year of experience

Jira - Excellent Project & Workflow management tool

Rating: 9 out of 10
March 14, 2023
Vetted ReviewVerified User
We use Jira software for project, issues, bug, task and workflow management. It provides a centralized platform for managing development projects, from planning and developmen...
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Yogesh Gurjar
Administrator - Information Technology
Sr. Linux & Cloud Administrator
Infopercept Pvt Ltd
Jira Software2 years of experience

Amazing project manager tool!

Rating: 8 out of 10
March 7, 2023
Vetted ReviewVerified User
We use Jira in our business process very frequently and is a very effective tool for project management. Collaboration with internal and external parties becomes easy with the...
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Sarthak Chopra
Analyst - Research & Development
Associate
Gartner
Jira Software2 years of experience

Jira helps me do my job better and easier!

Rating: 10 out of 10
February 13, 2023
Vetted ReviewVerified User
I use Jira as a work management tool. Jira is very helpful in creating and managing work projects and keep track of the projects. Jira can also be configured with addons, even...
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Alexandru Cristian Ion
Engineer - Quality Assurance
Quality Assurance Engineer
jpard Solutions
Jira Software6 years of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons
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Pricing

View all pricing

Standard

$8.15

Cloud
per month per user (minimum 10)

Premium

$16

Cloud
per month per user (minimum 10)

Data Center

$44,000

On Premise
per year 500 users

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.atlassian.com/software/jira…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $81.85 per month 10 users
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Product Demos

JIRA Project Management Tutorial for Beginners (2022)

YouTube

The full overview: Roadmaps in Jira Software

YouTube
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Product Details

What is Jira Software?

Jira Software is a project management tool software used by agile teams and supports any agile methodology, be it scrum, kanban, or a team's own unique flavor. From agile boards to reports, users can plan, track, and manage agile software development projects. And since not every team works the same way, Jira Software allows teams to customize workflows, permissions, and schemes to match the unique needs of each team.


Jira templates also support use cases in enterprise marketing management, and projects to support operations, design HR, and enterprise marketing management.


With Jira Software, teams are able to:

  • Track versions, features, and progress at a glance
  • Re-prioritize user stories and bugs
  • Estimate stories, adjust sprint scope, check velocity, and re-prioritize issues
  • Estimate, track and report on story points; become more accurate
  • Report on agile metrics to provide real-time, actionable data on team efficiency, quality, and overall performance
  • Integrate with all the tools their dev team is already using, from the rest of the Atlassian suite (Bitbucket, Bamboo, Fisheye, and Crucible) to other popular developer tools on-premise or cloud (e.g., GitHub and Jenkins).
  • Provide greater flexibility to curate which teams have access to which information with sprint and project-level permissions
  • Flexibly tailor Jira tasks and their workflows to a specific team's use case
  • Extend Jira with over 1,800 apps from the Atlassian Marketplace to fit any capability not provided by default

Jira Software Videos

Jira in a Nutshell Demo Video
Jira Software is a software development project management tool of sorts, that tracks progress, offers up project reports, and gives a great roadmap view to understand workloads and deadlines better. In this video, the TrustRadius team goes over Jira Software pricing, top feat...
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Jira Software Integrations

Jira Software Competitors

Jira Software Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Jira Software is a project management tool from Atlassian, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.

Jira Software starts at $81.85.

Bugzilla, Podio, and Zoho Projects are common alternatives for Jira Software.

Reviewers rate Support Rating highest, with a score of 8.8.

The most common users of Jira Software are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(3354)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Easy-to-use tool with minimal learning curve: Users have found JIRA to be an intuitive and user-friendly tool that requires minimal effort to learn. Several reviewers mentioned that they were able to navigate through the platform easily and quickly adapt to its features.

Seamless collaboration through integration with other tools: Many users appreciated JIRA's ability to integrate with various plugins and add-ons, enabling seamless collaboration across different teams and departments. This integration allowed for enhanced productivity by bringing together different tools into one centralized platform.

Flexibility of customization: The flexibility of JIRA in terms of customization was highly regarded by users. They mentioned being able to customize bugs, tasks, and stories based on the specific requirements of their projects. This flexibility helped them tailor JIRA to their unique project management needs.

Confusing and overwhelming user interface: Many users have expressed frustration with the confusing and overwhelming user interface of JIRA. They find it difficult to efficiently complete tasks due to a lack of intuitive navigation and cluttered design.

Complexity and difficulty in customization: A significant number of reviewers find JIRA's customization options to be complex and challenging. It often requires dedicated training to effectively navigate and utilize the software's customization features.

Limitations in reports, charts, and attachments: Users have reported challenges in sharing information within JIRA due to limitations in reports, charts, and attachments. These limitations hinder effective collaboration, communication, and data visualization.

Reviews

(1-24 of 24)
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Best-in-class project management & coordination, & planning technology

Rating: 9 out of 10
September 11, 2024
Use Cases and Deployment Scope
My organization uses JIRA to organize projects and track velocity across teams. The business problem that this product addresses for my company is that we use it as a tool to communicate asynchronously across large project teams, report our tracking metrics, project-manage, and even plan and develop larger product roadmaps.
Pros and Cons
  • Organization - JIRA is great for being able to organize the scope of major features or product launches in a way that can be visualized across teams.
  • Communication - In a remote-first world, JIRA allows you to maintain tight communication and aligned scope even as teams work across time zones.
  • Velocity Tracking/Project planning - JIRA allows teams to visualize and understand expectations for when to deliver a project, have insight into project/team/individual capacity, and track work overtime.
Likelihood to Recommend
Good - Project organization and planning for agile teams that work asynchronously. Bad - I think using JIRA or similar software is always better than not using JIRA, however, JIRA may be overkill for some smaller organizations that are not remote.

Extremely good on workflow monitoring and handy reporting tools

Rating: 9 out of 10
Incentivized
October 06, 2023
JS
Johanes Siregar
Big Data Analytics - Data Engineer
Telkomsel (Telecommunications, 1001-5000 employees)
Vetted Review
Verified User
Jira Software
1 year of experience
View profile
Use Cases and Deployment Scope
JIRA is being used by multiple departments within IT group. We used it mainly for bug and defect tracking, we also use it to coordinate and communicate tasks within a single or multiple department. It solves the hassle of tracking and documenting our activities and it also enables us to summarize progress and generate reports easily.
Pros and Cons
  • JIRA does particularly well on tasks and activities tracking.
  • It allows users to easily incorporate supporting documents with various formats.
  • Easy monitoring and summarizing and is also flexible on assigning and commenting on a task.
Likelihood to Recommend
JIRA does particularly well on tracing activities with multiple streams of workflow, such as bug and defect tracing. It also does extremely well on incorporating supporting documents relevant to the activities. Moreover, when an activity requires a collaboration across multiple departments which require numerous people to contribute. It also has strong reporting tools to monitor and generate useful insight on an activity. However, the learning curve for a new user to take a grasp on the software is quite steep, hence it is not suitable to use when involving a significant number of new users and with a time concern.

Hey guys! let's have an amazing review for this software.

Rating: 8 out of 10
March 17, 2023
Verified User
Vetted Review
Verified User
Jira Software
1 year of experience
Use Cases and Deployment Scope
We mainly use Jira software for tracking issues, tasks & bugs.
- Problems addressed by this software:
1. Keeping the whole team in single and transparent track.
2. Helps in solving issues more efficiently.
3. Bugs tracking is more effective.
- Scope of use case:
1. It is very important tool in terms of software development lifecycle.
2. Helps in tracking bugs and overall enhancing the security features of our product.
3. It helps business in terms of reducing overall cost.

Pros and Cons
  • Effective work visualization using Kanban board feature.
  • Work-in-progress limit is very helpful for increasing overall work efficiency.
  • Bugs, issues & story creation very easy using this tool.
Likelihood to Recommend
Scenarios where Jira software excels:
1. Jira software proved to be very powerful in terms of project management tool for tracking down issues and bugs.
2. It helps in creating issues, epics, stories, task & sub-tasks very easily.
3. Kanban board is one of the most effective tool for work visualization.
Scenarios where Jira needs improvement:
1. Some enterprise users found this tool to be difficult in terms of functionality.
2. New users find it difficult to configure at first.
3. Some UI changes recommended in terms of user-friendly aspects.

Jira - lots of features, flexibility, customizability - at a cost.

Rating: 6 out of 10
Incentivized
May 06, 2022
Verified User
Vetted Review
Verified User
Jira Software
3 years of experience
Use Cases and Deployment Scope
The CS, Engineering, and Product teams use Jira Software to manage platform defects, feature requests, and tasks. We also use Jira Software to track projects for new apps and improving existing apps. This is a cornerstone application for us since it runs our entire Engineering and Product operations.

We rely on Jira Software to prioritize work across multiple groups inside the Engineering team who handle different aspects of the platform. Having cross-functional visibility is key to understand and track the workload being distributed across the backend and frontend teams.
Pros and Cons
  • Customizability is impressive. Being able to establish automations and custom fields of all types helps when we need to build new templates to support different efforts.
  • Integration into third-party apps like Git, Bitbutcket, and Zendesk helps streamline our processes and visibility across teams.
  • Easily customizable dashboards are a huge help when it comes to analyzing the vast amount of data available in Jira Software.
Likelihood to Recommend
It's a great industry standard app that enables teams using Agile or Waterfall to be productive and successful, but the cost associated to use the app knocks some points off, that added with the fact they require you to pay for integrations of commonly used services is frustrating, to say the least. One would expect for how much the app costs they'd throw in things like free Git integration and roadmaps, but those are add-on services.

It would also be great if Jira Software supported automatically sending an email notification to requesters when a ticket's last updated date gets to a defined period to prevent defect and task tickets from being forgotten.

Better tracking, traceability, agile view dashboards...

Rating: 9 out of 10
April 14, 2022
Verified User
Vetted Review
Verified User
Jira Software
2 years of experience
Use Cases and Deployment Scope
Good issue tracking tool with all features defined clearly. Also, helps us manage daily agile activities with better viewability. But, can be improved in some areas. Examples: UI is too subtle, search patterns are not good enough, etc. The tool helps in tracking all items individually or separately using dashboards. Helps user manage their work and see live progress within the team.
Pros and Cons
  • Tracking Progress
  • Agile
  • Dashboard
  • Issue Management
Likelihood to Recommend
Good issue tracking tool with all features defined clearly. Also, helps us manage daily agile activities with better viewability. The tool helps in tracking all items individually or separately using dashboards. Helps user manage their work and see live progress within the team.

After the initial learning curve, a fairly robust ticketing system

Rating: 7 out of 10
Incentivized
July 30, 2021
Verified User
Vetted Review
Verified User
Jira Software
3 years of experience
Use Cases and Deployment Scope
The entire organization uses Jira Software, although to varying levels and in different ways. On my individual team we use it more to plan for upcoming projects and track tasks or bugs. It allows us to not only assign out responsibilities and see their status, but also to determine their priority and also estimate the amount of impact and time the task will take.
Pros and Cons
  • Offers a variety of ways to create dashboards to view projects, boards, tickets, etc based on any number of personal preferences
  • Can easily receive notifications regarding a project's progress when the ticket is updated by being a watcher on the ticket
  • Offers a robust number of settings for a project board's tickets and how they can be created
Likelihood to Recommend
I think it's great for tracking bugs, support tickets, and other clearly-defined tasks, especially when the time to complete is short or also very defined. It tends to be less useful as project management tool or for planning, especially for longer-term projects with multiple tasks and a large number of collaborators.

A reliable issue tracking system for an agile team

Rating: 10 out of 10
Incentivized
July 07, 2021
Verified User
Vetted Review
Verified User
Jira Software
7 years of experience
Use Cases and Deployment Scope
<div>We use Jira to track every single task that all engineering teams execute. Either for unexpected tasks or for planned tasks that follow the product roadmap, we use Jira to track every task/story that the agile teams work on every spring and daily.</div><div><br></div><div>We also use Jira to quantify each team's capacity, see the progress and evolution of our products, and see how close we are following the schedule to complete the roadmap of each project.</div>
Pros and Cons
  • Team collaboration
  • Task management
  • Third party integration
  • Documentation
  • Estimation
Likelihood to Recommend
Jira will help you adopt a reliable way to track and manage tasks for small, medium, or large organizations.

I have used it in software engineering roles many times for many years, but it can work for virtually any industry.

Time tracking, visibility, planning, all tasks required for most teams in virtually any industry can be solved using Jira.

Kanban, Scrum can both be adopted in Jira.

Jira Software is a great tool for project and bug tracking.

Rating: 9 out of 10
Incentivized
May 25, 2021
Verified User
Vetted Review
Verified User
Jira Software
4 years of experience
Use Cases and Deployment Scope
Jira Software is used across the firm to track and manage projects, [including] tasks. It addresses prioritizing projects, keeping track of all projects to be worked on, and in progress or completed for users, and developers. Jira allows the business to enter new requirements and tasks; [also assigns] them to developers and prioritize them. Jira helps managers to fix bugs quickly; [also] to track and document [any] bug fix. It also helps identify potential issues by creating a place holder for issues that require additional research, so that the issue is not forgotten. Jira allows [for] effective reporting of issues based on a particular criteria which is important for weekly status meetings.
Pros and Cons
  • Allows quick and efficient way to enter a project, task or issue to be further researched and then tracked until completion.
  • Does a great job of managing and tracking issues, as well as all the important attributes for each project or issue.
  • Has a very good search and reporting mechanism.
  • Makes tracking projects or simple tasks easy. [It has] good customization and the data is informative.
  • Integrates well with other software tools, including but not limited to: FishEye + Crucible, Wiki, and TeamForge.
Likelihood to Recommend
I highly recommend Jira Software for large firms having several technology teams working on multiple projects on a daily basis. It is effective for both business and technological teams [that] maintain a common source to [track] projects and issues. Jira is most useful [for] developers who are multi-tasking from big projects, to smaller tasks, to troubleshooting bugs. It is easy to learn and to quickly start using [for] everyday work; [it makes our work] more efficiently, making it a highly desirable software to acquire for your team.

Jira - the software project management king

Rating: 10 out of 10
Incentivized
May 13, 2021
Verified User
Vetted Review
Verified User
Jira Software
5 years of experience
Use Cases and Deployment Scope
Jira is an integral part of our organization. If it's not used across the whole organization it's probably close to 90%. We use it to manage our internal software projects and products. We also have clients that use Jira Software where we are asked to create and manage tickets. It helps keep us organized and accountable for our work and efforts on any project.
Pros and Cons
  • Organize
  • Customization
  • Accountability
Likelihood to Recommend
It's the best product on the market for software project creation and organization. I'd put Pivotal Tracker at a close second. But Jira simply has more features and customization that puts it at a cut above. So although I consider Jira to have a steep learning curve, you can customize it to make it as simple or as complicated as you'd like.

For Agile, Jira is the best

Rating: 9 out of 10
Incentivized
April 29, 2021
Verified User
Vetted Review
Verified User
Jira Software
3 years of experience
Use Cases and Deployment Scope
We use Jira Software at IT Development and IT Operations processes. Approximately 500+ users use Jira Software. Jira Software provides major contribution to our Agile Software Development process with flexible, easy to use and collaboration features. We use Jira Software for managing development squad kanban boards, making performance reports, sprint planning, [and] sprint retrospective reviews.
Pros and Cons
  • Easy to create board and dashboards
  • Flexible
  • Customizable
Likelihood to Recommend
We use Jira Software for agile software development, task management, project management and knowledge management (confluence). Using boards and dashboards is very easy [with] Jira Software. You can keep track [of] almost everything. Increases productivity among teams. It takes time to fully adopt, learn and properly manage it. Finally I can say it fully satisfys our organization.

JIRA works

Rating: 8 out of 10
Incentivized
August 14, 2019
TT
Tory Trone
Web Developer
United Church of God (Religious Institutions, 51-200 employees)
Vetted Review
Verified User
Jira Software
2 years of experience
View profile
Use Cases and Deployment Scope
JIRA Software is used by the website development group. It tracks our new projects, our system bugs, and system problems. We use it to communicate with our workers who are off-site. We also use JIRA with Github to number our Git branches. Using JIRA's ticket codes keeps everything in sync and reduces problems.
Pros and Cons
  • Project tracking
  • Individual task tracking
  • Integration with Github
Likelihood to Recommend
JIRA Software is excellent for tracking large individual projects. It is able to break apart these projects into individual tasks. The Kanban board feature lets all users easily see how the entire project and tasks are progressing. The Status system is customizable to your business workflow. You can also assign tasks to even larger Epics, so you can track multiple projects.

The winning combination for your software development team: JIRA + Agile

Rating: 10 out of 10
Incentivized
August 12, 2019
CB
Cristian Bodnarasec
Senior Software Development Manager
eSilicon (Semiconductors, 501-1000 employees)
Vetted Review
Verified User
Jira Software
4 years of experience
View profile
Use Cases and Deployment Scope
We use JIRA as a project management and a bug tracking tool for most of the company projects. Whether it is software development, ASIC design or IP development, JIRA fits all flavors. For software development, we use it mainly for its agile scrum and Kanban development support. We realized that switching to Agile with JIRA was a winning combination to increase productivity, together with having more homogeneous teams and same mindset across team members.
Pros and Cons
  • Easy to use bug tracking features.
  • It has a great support for Agile SCRUM and Kanban software development methodologies.
  • Promotes collaboration within the team and across teams.
  • It is extremely configurable and allows a system admin to address complex project management requirements.
Likelihood to Recommend
JIRA is best suited for a bug tracking tool. It has everything you need and more. If you find something you need and isn't there, either you go the the marketplace and install a plugin or even develop the customization yourself. APIs are available and the ability to develop plugins and custom scripting to insert in the workflows.
You could use it for project management as well, for task assignment, resources management, deliveries etc. However, you may find other tools that excel at this compared to JIRA.

JIRA - Managing a Project Activity at your Fingertips!

Rating: 10 out of 10
August 09, 2019
Verified User
Vetted Review
Verified User
Jira Software
2 years of experience
Use Cases and Deployment Scope
JIRA is used by our Company to setup Epics and the associated Tasks that belong with the Epic. We then plan our Sprint (2 weeks) with Development tasks and track the progress of those tasks. If something happens that hinders the development of such task, we can easily put a block on that Task until the block can be removed (i.e. waiting on data cut from Agency). We can easily drop something into the backlog when needed.
Pros and Cons
  • Manages Epics (projects) very well. Tasks can be adjusted easily along with their corresponding Story Points. The Backlog can be easily managed by moving Tasks around as needed.
  • Notifications can be automatically sent out (if setup) to the Developer when new work is assigned.
  • Epics/Tasks/backlog items can be managed through an easy to use drag and drop process.
  • Agile. Easy to work with (very intuitive)
Likelihood to Recommend
JIRA is terrific for both large and medium project development work. It is very easy to build to scale based on your company's needs. As noted before, you can setup the configuration to manage Security (i.e. who can delete/create). You can set up auto-notifications that will alert a Dev team that new work is in the pipe.

A Project Management tool for your organization and clients

Rating: 8 out of 10
May 04, 2019
TY
Tom Young
Senior Front-End Developer
Vertic (Marketing and Advertising, 51-200 employees)
Vetted Review
Verified User
Jira Software
2 years of experience
Use Cases and Deployment Scope
We're using Jira as a tool to be in control of our projects. We use it for tasks and much more. We use it across all of our organization and highly appreciate the options of integrating Jira with Bitbucket. It's important to stay agile and Jira does the job. We can use the software between departments - design, development, etc. Our project managers have the option to get a better idea of what we're doing and how much time we're using during the tasks.
Pros and Cons
  • Tasks
  • Project management
  • Agile boards
  • Ticketing for problems etc.
  • Complex user management.
Likelihood to Recommend
It's a great tool for working together across departments, between offices and most important together with clients. We can separate projects with different permission schemes. It's great with tickets - tasks or problems. All kind of scenarios within project management.

It might be less appropriate with smaller projects as you need to spend some time setting it up etc. The layout and overview can be overwhelming and you need to consider that if you want to include external clients etc who do not have experience with Jira.

Solid Organizational Tool

Rating: 8 out of 10
Incentivized
April 25, 2018
Verified User
Vetted Review
Verified User
Jira Software
1 year of experience
Use Cases and Deployment Scope
JIRA software is currently being used within our department as an organizational tool. JIRA is being used intermittently across the whole organization, but is not currently a standard. JIRA really helped our team with organization and collaboration as it breaks down work and assignments in a simple and visible way.
Pros and Cons
  • Easy and efficient way to organize and assign work
  • Allows for the creation of a hierarchy of tickets and work to keep priorities organized
  • User-friendly and cost efficient as an organizational tool
  • Training resources readily available
Likelihood to Recommend
JIRA Software proves to be very well suited for teams looking for a basic organizational tool to track work, assignees and time spent using a ticketing system. It makes it very easy to solidify ideas and track accomplishments. I feel that JIRA is less appropriate when trying to create and track epics or user stories in more of an Agile environment.

Jira- Effective Tool to manage Agile Teams

Rating: 8 out of 10
Incentivized
February 27, 2018
Use Cases and Deployment Scope
It is being used at a program level in the organisation. We use JIRA to track our Agile teams that are [composed] of Scrum and Kanban teams. We use it for tracking epics, stories, issues, tasks, subtasks, production maintenance tracking, and planning.

It provides a good dashboard where higher leadership can look at how things are progressing and ultimately bringing in transparency.

It eliminates the need for individual teams to send weekly or monthly status reports to leadership on progress and what they are involved with. So at team level sprints, stories, epics, sizing, capacity, scrum and Kanban boards are managed and looked at.

Pros and Cons
  • Requirements are managed very well there which can be captured in the form of epics.
  • Epics, which capture the high-level ideas can be broken down into stories, tasks and sub-tasks.
  • The team can team can raise bugs, capture comments and tag test cases, against each story ultimately bringing end-to-end traceability.
  • Since distributed agile requires more collaboration, JIRA's seamless integration with communication tools like HipChat and Slack allows teams to work collaboratively.
  • JIRA supports customization since each team is unique, you can create your own issue types, modify the workflows, add/remove fields.
  • Standard issue types created in any project are: a) Bug b) Task c) Sub-Task d) Epic e) Support Ticket f) User story
  • User Story workflow can be: a) Backlog b) Ready to Start c) Dev In-Progress d) QA In-Progress e) Ready for Demo All these can be modified based on your requirements.
  • If you are looking for devops implementation, JIRA has support for CI & CD.
  • It can be integrated with Git and Jenkins very well.
  • JIRA supports two kinds of boards, Kanban and Scrum boards. It is very easy to track things using these boards & it also provides ample of charts like reporting options such as burndown charts to help teams plan & replan at every stage in the development life cycle
  • Searching issues in JIRA is very simple through JQL (Jira Query Language).
  • If we would like to perform a complex search JQL allows to find issues from any timeline.
Likelihood to Recommend

Situations where JIRA is helpful:

1) If our board becomes quite dense and full of issues, it can be difficult to remember all of the issue numbers or track them, so in JIRA we have the option to flag and comment on the issues and the ticket background color becomes yellow which makes the tracing quite easy.

2) Prioritization has become a lot easier with JIRA. It is a one-stop shop for all tasks and projects you are working on. It gives a better look into what each program is working on.

3) When a lot of tasks need to be updated, we can use the “Bulk Change” option present in the right-click menu. It is a good time-saving tool when we have more than 8 tasks to change at once.

4) Many filters can be set in JIRA based on the issues you want to track:

a) Quick filter query to see what is currently scheduled to the sprint. Query: Project = "ABC" AND sprint = ‘Sprint number’ AND issuetype in (Story, Bug) ORDER BY issuetype ASC, status ASC

b) Quick filter query to view the backlog items: Query: Project = "ABC" AND Status = "1.1 Backlog" ORDER BY Rank ASC

Situations where JIRA is not helpful:

1) If your stories have lot of architecture diagrams or documentation you need to integrate it with another Atlassian Tool Confluence & Jira do not have much support for excessive documentation.


2) Even after buying the "Test" plugin, test case management is not that easy & extensible as we have in HP ALM or Rally.

Very few issues with managing issues

Rating: 8 out of 10
Incentivized
March 20, 2017
Verified User
Vetted Review
Verified User
Jira Software
2 years of experience
Use Cases and Deployment Scope
JIRA is used by R&D in order to work on adding features and improvements, as well as identifying and repairing bugs. JIRA is also used by engineering for working on server and data center issues. Lastly, JIRA is used by application support at a tier 2 and tier 3 level for troubleshooting single user issues.
Pros and Cons
  • Creating dashboards for issue tracking and management.
  • Highly customizable and many plugins are available.
  • Logging, tracking and updating issues via email.
Likelihood to Recommend
JIRA is very well suited for project management and issue tracking. JIRA is extremely customizable and effectively used to track specific issues easily or display a larger overview of all projects.
JIRA is not an effective change or problem management tool. It also has a complicated user interface and there is a bit of a learning curve, but that is fairly easily overcome with continued regular use.

Jira: Swiss Army Knife of Agile Sprint tools.

Rating: 9 out of 10
Incentivized
November 03, 2016
BC
Bob Cadieux
Scrum Master
UniGroup, Inc (Transportation/Trucking/Railroad, 201-500 employees)
Vetted Review
Verified User
Jira Software
2 years of experience
View profile
Use Cases and Deployment Scope
We are using Jira across our agile office's sprint teams. Jira provides a collaboration model and workflow for developers, QA testers, and architects. Jira addresses our business's need for transparency: supporting the SCRUM framework of time-boxed sprint deliveries and supporting the IT department's production releases.
Pros and Cons
  • Jira provides ease of use issue entry and workflow to developers, testers and architects. The Plan view works great for estimating and grooming sessions. The Work board allows full collaboration for the team's Stand Ups.
  • Jira's sprint report area offers a daily view of burndown chart, sprint report, epic report, etc.
  • Jira's filters and gadgets in the non-agile build are built-in. I use them every morning to create a daily dashboard. The Pie charts gadgets of Status and Assignee are clickable to the pie wedge, moving you right to the story or bug. Very cool!
Likelihood to Recommend
Jira is well suited for an agile sprint scrum team.

JIRA - The Godzilla of bug tracking softwares

Rating: 7 out of 10
Incentivized
August 02, 2016
Verified User
Vetted Review
Verified User
Jira Software
3 years of experience
Use Cases and Deployment Scope
JIRA is the main bug-tracking/requirement software used by my company. QA uses it to document bugs and keep track of the progress of a project. They also use it to report results to persons outside the team by using issue tracking Dashboards. Developers use it to set tasks for themselves and monitor their progress. Product uses it to set up Requirement tickets and define scope of project.

Pros and Cons
  • The software is user friendly and there is almost no learning curve with this.
  • The software is ubiquitous enough where most people that are hired have already used it before and so there is not much need for extensive training on it.
  • There is enough flexibility while writing an issue to customize the bugs/tasks/stories based on the type of project it belongs to.
  • There are a lot of ways to effectively track issues using different labels/customized fields etc.
  • It is easy to set up a workflow in a project.
  • The advanced search option is extremely helpful and flexible.
Likelihood to Recommend
JIRA software is well suited for handling multiple projects and issue tracking for multiple projects. Where it's not effective is reporting. Other than Dashboards there is not much effective reporting that comes out of it.

JIRA, at the forefront of the industry.

Rating: 6 out of 10
Incentivized
April 27, 2016
KC
Kyle Culpepper
Project Manager
FACTS Engineering (Electrical/Electronic Manufacturing, 11-50 employees)
Vetted Review
Verified User
Jira Software
5 years of experience
View profile
Use Cases and Deployment Scope
We use JIRA in conjunction with our partner. During our prototype design phase we use it to track any issues encountered by either party. It is also used during a products life cycle should any problems be found by customers or if redesigns are necessary. JIRA is used exclusively by one department in our company. It addresses the need for transparency and communication between the necessary developers.
Pros and Cons
  • Issue tracking.
  • Project management.
  • Variable workflows.
Likelihood to Recommend
We find JIRA to be very useful during or software design phase in which multiply developers are involved in the checks and balances system we have established. Though there are other applications that we use to monitor our hardware development process which affords use similar features as JIRA without the interface issues.

Quick Atlassian JIRA review

Rating: 8 out of 10
Incentivized
April 18, 2016
Verified User
Vetted Review
Verified User
Jira Software
1 year of experience
Use Cases and Deployment Scope
JIRA Software is used for tracking bugs, enhancement requests, and development of tasks/sub tasks.
Pros and Cons
  • Ability to set customized processes/workflows.
  • Ability to integrate other tools, such as Testrails and Jenkins, and send notifications via email or IM programs.
Likelihood to Recommend
JIRA Software seems to excel as a bug tracking tool.

Atlassian JIRA has significantly improved our work intake and request tracking processes

Rating: 10 out of 10
Incentivized
April 08, 2015
Verified User
Vetted Review
Verified User
Jira Software
3 years of experience
Use Cases and Deployment Scope
Our organization uses JIRA for work intake and tracking across multiple departments. It was initially implemented by our Software Development department to manage day-to-day support requests and bug fixes. However, it was so successful that nearly every other department has set up their own project(s) and developed new processes for managing their work intake, centered around JIRA. When used in conjunction with JIRA Agile (it used to be called GreenHopper), JIRA is a fantastic tool for identifying bottlenecks in the process. We use it for work intake, prioritization, tracking, and ultimately as a record of work completion.
Pros and Cons
  • Excellent for use as a repository for work requests
  • Allows easy prioritization of work requests
  • Can be highly customized to match your processes
Likelihood to Recommend
If you're looking for a work intake and management tool, JIRA is by far my preferred tool. I've used Asana and Basecamp, and while both have their uses and strengths, I find JIRA to be the most flexible and robust tool out there. If all you're tracking is to-dos, JIRA might be more than you need. However, if your work management processes have multiple steps, or require a lot of information to be collected, JIRA is perfect for your needs.

Developers will love it, others have to go along for the ride

Rating: 5 out of 10
Incentivized
April 08, 2015
Verified User
Vetted Review
Verified User
Jira Software
1 year of experience
Use Cases and Deployment Scope
We're using JIRA across the organization to build digital products in Agile with onshore and offshore development teams.
Pros and Cons
  • Planning board allows good visibility into sprints as well as backlog, making it easy to organize and prioritize
  • Integration with Confluence allows easy cross-referencing between Product Requirements and User Stories
  • Integration with HipChat allows for asynchronous communications across time zones.
Likelihood to Recommend
I think JIRA works best for developers, whereas designers and other team members prefer tools with a more intuive user experience, like Basecamp.

A skeptical JIRA user won over

Rating: 8 out of 10
Incentivized
December 18, 2014
AJ
Adam James
Vice President of Operations
Akamai Technologies (Information Technology and Services, 51-200 employees)
Vetted Review
Verified User
Jira Software
5 years of experience
Use Cases and Deployment Scope
JIRA was our ticketing system and Project Management tracking tool. We used JIRA both for incident management and enhancement/deployment tracking. We also used JIRA to pull statistics to determine how quickly dev teams were turning requests around and how quickly support teams were reacting to cases, updating them, and ultimately resolving them. I mostly used JIRA's reporting features to determine where bottlenecks were in our reporting and development structures.
Pros and Cons
  • JIRA is extremely customizable, especially when compared to Atlassian's other flagship product, Confluence. We were able to tailor a JIRA process flow for every development and support flow that we had, even before JIRA.
  • JIRA reports well. While we did find some holes in what we were able to report on, 90% of what we needed was there and readily accessible once a user was familiar with the reporting structure.
  • JIRA interacts fairly well with other products. We were able to integrate it into Confluence (as it should be), but we were also able to build plug-ins into Outlook, Excel, and our phone system for more advanced functionality.
Likelihood to Recommend
It is the only tool that I've used in 10 years of IT that I would think of as a complete support/development ticketing and tracking solution. I have already recommended the JIRA/Confluence combo to another colleague at a large multinational company, and they are trying to implement it now, but with many of the same headaches that my firm had with less technical people. It's not difficult to work with syntax/coding wise, but the logic behind it is the same logic a developer would use (very granular, event driven).

Questions:
1. Are you looking for a ticketing or development solution or both?
2. Who will be creating the business flow and reports? Are they technical or soft skill driven? Who will be maintaining it once implemented?
3. Are you also looking for a corporate Wiki solution? Do you wish for JIRA to interact with it?
4. Are you looking for a "set it and forget it" solution or are you OK with this product being maintained and consistently tweaked?
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