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Jira Software

Jira Software

Overview

What is Jira Software?

JIRA Software is an application lifecycle management solution for software development teams. It allows users to create, prioritize and track the progress of tasks across multiple team members, and offers a wide range of integrations. It is offered via the…

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Recent Reviews

Jira is a Saviour

9 out of 10
March 08, 2024
Incentivized
Jira Software is a project management tool that is widely used by various teams in our organization to manage their projects and tasks. …
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TrustRadius Insights

Easy-to-use tool with minimal learning curve: Users have found JIRA to be an intuitive and user-friendly tool that requires minimal effort …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Standard

$7

Cloud
Per User Per Month

Premium

$14

Cloud
Per User Per Month

Free

Free

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.atlassian.com/software/jira…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $10 per month
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Product Demos

JIRA Project Management Tutorial for Beginners (2022)

YouTube

The full overview: Roadmaps in Jira Software

YouTube
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Product Details

What is Jira Software?

Jira Software is a software development tool used by agile teams and supports any agile methodology, be it scrum, kanban, or a team's own unique flavor. From agile boards to reports, users can plan, track, and manage agile software development projects from a single tool, helping teams release higher quality software, faster.

And since not every team works the same way, Jira Software allows teams to customize workflows, permissions, and schemes to match the unique needs of each team.

With Jira Software, teams are able to:

  • Track versions, features, and progress at a glance
  • Easily re-prioritize user stories and bugs
  • Estimate stories, adjust sprint scope, check velocity, and re-prioritize issues
  • Estimate, track and report on story points; become more accurate
  • Report on agile metrics to provide real-time, actionable data on team efficiency, quality, and overall performance
  • Integrate with all the tools their dev team is already using, from the rest of the Atlassian suite (Bitbucket, Bamboo, Fisheye, and Crucible) to other popular developer tools on-premise or cloud (e.g., GitHub and Jenkins).
  • Provide greater flexibility to curate which teams have access to which information with sprint and project-level permissions
  • Flexibly tailor Jira tasks and their workflows to a specific team's use case
  • Extend Jira with over 1,800 apps from the Atlassian Marketplace to fit any capability not provided by default

Jira Software Videos

Jira in a Nutshell Demo Video
Jira Software is a software development project management tool of sorts, that tracks progress, offers up project reports, and gives a great roadmap view to understand workloads and deadlines better. In this video, the TrustRadius team goes over Jira Software pricing, top feat...
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Jira Software Competitors

Jira Software Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

JIRA Software is an application lifecycle management solution for software development teams. It allows users to create, prioritize and track the progress of tasks across multiple team members, and offers a wide range of integrations. It is offered via the cloud and local servers.

Jira Software starts at $10.

Bugzilla, Podio, and Zoho Projects are common alternatives for Jira Software.

Reviewers rate Support Rating highest, with a score of 8.8.

The most common users of Jira Software are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(3250)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Easy-to-use tool with minimal learning curve: Users have found JIRA to be an intuitive and user-friendly tool that requires minimal effort to learn. Several reviewers mentioned that they were able to navigate through the platform easily and quickly adapt to its features.

Seamless collaboration through integration with other tools: Many users appreciated JIRA's ability to integrate with various plugins and add-ons, enabling seamless collaboration across different teams and departments. This integration allowed for enhanced productivity by bringing together different tools into one centralized platform.

Flexibility of customization: The flexibility of JIRA in terms of customization was highly regarded by users. They mentioned being able to customize bugs, tasks, and stories based on the specific requirements of their projects. This flexibility helped them tailor JIRA to their unique project management needs.

Confusing and overwhelming user interface: Many users have expressed frustration with the confusing and overwhelming user interface of JIRA. They find it difficult to efficiently complete tasks due to a lack of intuitive navigation and cluttered design.

Complexity and difficulty in customization: A significant number of reviewers find JIRA's customization options to be complex and challenging. It often requires dedicated training to effectively navigate and utilize the software's customization features.

Limitations in reports, charts, and attachments: Users have reported challenges in sharing information within JIRA due to limitations in reports, charts, and attachments. These limitations hinder effective collaboration, communication, and data visualization.

Attribute Ratings

Reviews

(101-125 of 187)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
Jira is well suited for small to medium teams working on a distinct package of software products. My only experience is with teams using Jira with <100 people, but I don't imagine it would differ tremendously on larger teams. Jira allows you to easily separate out product areas if you have multiple lines of product, and it integrates seamlessly with our chosen support platform, Jira, as well as our CRM, Salesforce.
Amrinder Arora | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
For any kind of software project (unless it is a very short 1-2 week project), having a sophisticated project management tool like JIRA is going to payoff. JIRA has enough bells and whistles that even as your project evolves in terms of processes, you will be able to track it correctly in JIRA, including any items that need to be tracked.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Good for large and small teams. It is just important to make certain it is implemented and used consistently across all teams. Generally it is a process difference that causes issues - not JIRA itself. Support is good, but in several areas it is easy to design yourself into a corner with process flows and approvals.
Score 9 out of 10
Vetted Review
Verified User
It's great for issue tracking and sprint planning. The workflows are excellent and very good for those types of use cases. With the amount of plugins available, you can accomplish just about anything you would want to do and integrate with many different platforms.

There are different roles and types of access, so you can define access at a pretty granular level.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Very positive. Excellent, easy to use tool for managing development projects. Tracking, creating and assigning sprint tasks was user friendly. Flexible viewing configurations are great.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Very well suited to handle all software development tracking for small or large teams
Excellent for IT production release management, we use a TFS plug in for our code
Works well when paired with Confluence
Works well when paired with Service Desk
Non IT departments have a hard time using it since they don't typically work in agile
Poorva Naswa | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Using JIRA helps us to keep everyone on the team on the same page. The ability to be able to track the progress of everyone on the individual stories, spikes, and epics that they are working on helps to give everyone a sense of accountability and community in a more business-oriented fashion.
Richard Rout | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
JIRA is well suited for companies who need full control over their teams' workflows. If your company has varying teams who work differently and already have a workflow set up in place, JIRA can be configured on an individual team basis to suit your teams' needs.
Score 7 out of 10
Vetted Review
Verified User
JIRA helps bridge the gaps between product employees and the developers. This system is very easy to learn for technical users, but the non-technical user may have some issues. We only use Jira for quick engagements; for long-term projects, experience may be different.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
JIRA Software proves to be very well suited for teams looking for a basic organizational tool to track work, assignees and time spent using a ticketing system. It makes it very easy to solidify ideas and track accomplishments. I feel that JIRA is less appropriate when trying to create and track epics or user stories in more of an Agile environment.
Eliz Marvic Melicio Carvajal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
When you have planning meetings for the development activities, the scrum board is an excellent ally to see the status of the issues and the workload of each developer.

When you need to analyze the month's work of the department, and you rely on a list of issues (where input the issues product suggestions or errors reported by users and those entered by the development team) is not easy to filter to organize them by project and in some specific status, this is to quickly determine the number of issue that you have for example by making one or several projects.
Sourav Singla ,Safe Agilist, CSP,  ICP-ACC, CSM, CSPO, SSM, LSSG | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized

Situations where JIRA is helpful:

1) If our board becomes quite dense and full of issues, it can be difficult to remember all of the issue numbers or track them, so in JIRA we have the option to flag and comment on the issues and the ticket background color becomes yellow which makes the tracing quite easy.

2) Prioritization has become a lot easier with JIRA. It is a one-stop shop for all tasks and projects you are working on. It gives a better look into what each program is working on.

3) When a lot of tasks need to be updated, we can use the “Bulk Change” option present in the right-click menu. It is a good time-saving tool when we have more than 8 tasks to change at once.

4) Many filters can be set in JIRA based on the issues you want to track:

a) Quick filter query to see what is currently scheduled to the sprint. Query: Project = "ABC" AND sprint = ‘Sprint number’ AND issuetype in (Story, Bug) ORDER BY issuetype ASC, status ASC

b) Quick filter query to view the backlog items: Query: Project = "ABC" AND Status = "1.1 Backlog" ORDER BY Rank ASC

Situations where JIRA is not helpful:

1) If your stories have lot of architecture diagrams or documentation you need to integrate it with another Atlassian Tool Confluence & Jira do not have much support for excessive documentation.


2) Even after buying the "Test" plugin, test case management is not that easy & extensible as we have in HP ALM or Rally.
February 13, 2018

Jira Review

Jesse Brand | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
If are in a situation where you have multiple tasks that need to be addressed, Jira can provide a means to track and prioritize those tasks. Get rid of jotting notes on paper or sticky notes. With Jira, it's very easy to track what work needs to be done and reflect on work that has been completed.
Mitchell Brand | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
JIRA is a perfect fit for any organization where they have a large "in-flow" of projects, tasks, requests, etc. It helps to visualize who and where the majority of the projects are and how much time is being allotted or can be allotted to a particular task. It is particularly helpful in making sure that each team member is given an equal amount of work (if that is the goal) and seeing where each project stands.
December 28, 2017

Great for what we need

Score 8 out of 10
Vetted Review
Verified User
Incentivized
In a software-centric development environment, especially if COTS source code management is used (Rhodecode, as an example) JIRA shines. We, for example, are able to use it to track defects through implementation down to the specific line of code that changed in order to fix the defect. This means that reviewing how defects were fixed after the fact is very easy.
Fabian Kuhn | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
JIRA is perfect for planning and tracking the work of different teams in a company. However, it's a really big tool with a lots of features and therefore, it makes sense to use other project management tools besides it. E.g. we're using JIRA for our IT tasks for which it's suited just perfectly while were using projectplace in the design team which does the job much better in a small team with tasks that are not very complex to specify.
Matt Emge | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Great for managing a lot of complex projects with a big team where it's important to track time by task. Jira is rich with features for tracking history, power searching, filtering, commenting, assigning to team members, creating custom boards for your own style of workflow and templates for various process styles.
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