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Jira Software

Jira Software

Overview

What is Jira Software?

Jira Software is a project management tool from Atlassian, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.

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Recent Reviews

Jira is a Saviour

9 out of 10
March 08, 2024
Incentivized
Jira Software is a project management tool that is widely used by various teams in our organization to manage their projects and tasks. …
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TrustRadius Insights

Easy-to-use tool with minimal learning curve: Users have found JIRA to be an intuitive and user-friendly tool that requires minimal effort …
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TrustRadius Insights
TrustRadius Insights
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Standard

$8.15

Cloud
per month per user (minimum 10)

Premium

$16

Cloud
per month per user (minimum 10)

Data Center

$44,000

On Premise
per year 500 users

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.atlassian.com/software/jira…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $81.85 per month 10 users
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Product Demos

JIRA Project Management Tutorial for Beginners (2022)

YouTube

The full overview: Roadmaps in Jira Software

YouTube
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Product Details

What is Jira Software?

Jira Software is a project management tool software used by agile teams and supports any agile methodology, be it scrum, kanban, or a team's own unique flavor. From agile boards to reports, users can plan, track, and manage agile software development projects. And since not every team works the same way, Jira Software allows teams to customize workflows, permissions, and schemes to match the unique needs of each team.


Jira templates also support use cases in enterprise marketing management, and projects to support operations, design HR, and enterprise marketing management.


With Jira Software, teams are able to:

  • Track versions, features, and progress at a glance
  • Re-prioritize user stories and bugs
  • Estimate stories, adjust sprint scope, check velocity, and re-prioritize issues
  • Estimate, track and report on story points; become more accurate
  • Report on agile metrics to provide real-time, actionable data on team efficiency, quality, and overall performance
  • Integrate with all the tools their dev team is already using, from the rest of the Atlassian suite (Bitbucket, Bamboo, Fisheye, and Crucible) to other popular developer tools on-premise or cloud (e.g., GitHub and Jenkins).
  • Provide greater flexibility to curate which teams have access to which information with sprint and project-level permissions
  • Flexibly tailor Jira tasks and their workflows to a specific team's use case
  • Extend Jira with over 1,800 apps from the Atlassian Marketplace to fit any capability not provided by default

Jira Software Videos

Jira in a Nutshell Demo Video
Jira Software is a software development project management tool of sorts, that tracks progress, offers up project reports, and gives a great roadmap view to understand workloads and deadlines better. In this video, the TrustRadius team goes over Jira Software pricing, top feat...
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Jira Software Integrations

Jira Software Competitors

Jira Software Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Jira Software is a project management tool from Atlassian, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.

Jira Software starts at $81.85.

Bugzilla, Podio, and Zoho Projects are common alternatives for Jira Software.

Reviewers rate Support Rating highest, with a score of 8.8.

The most common users of Jira Software are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(3244)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Easy-to-use tool with minimal learning curve: Users have found JIRA to be an intuitive and user-friendly tool that requires minimal effort to learn. Several reviewers mentioned that they were able to navigate through the platform easily and quickly adapt to its features.

Seamless collaboration through integration with other tools: Many users appreciated JIRA's ability to integrate with various plugins and add-ons, enabling seamless collaboration across different teams and departments. This integration allowed for enhanced productivity by bringing together different tools into one centralized platform.

Flexibility of customization: The flexibility of JIRA in terms of customization was highly regarded by users. They mentioned being able to customize bugs, tasks, and stories based on the specific requirements of their projects. This flexibility helped them tailor JIRA to their unique project management needs.

Confusing and overwhelming user interface: Many users have expressed frustration with the confusing and overwhelming user interface of JIRA. They find it difficult to efficiently complete tasks due to a lack of intuitive navigation and cluttered design.

Complexity and difficulty in customization: A significant number of reviewers find JIRA's customization options to be complex and challenging. It often requires dedicated training to effectively navigate and utilize the software's customization features.

Limitations in reports, charts, and attachments: Users have reported challenges in sharing information within JIRA due to limitations in reports, charts, and attachments. These limitations hinder effective collaboration, communication, and data visualization.

Attribute Ratings

Reviews

(26-50 of 187)
Companies can't remove reviews or game the system. Here's why
December 01, 2021

Jira Software - the Swiss Army Knife of Software

Jennifer Ferrell | TrustRadius Reviewer
Jennifer Ferrell
Program Manager
Dynamic Computing Services (Information Technology & Services, 10,001+ employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Jira Software is extremely well suited for managing anything from a product backlog to a new project or product’s development lifecycle. Tickets may be managed singly or processed in bulk, and existing tickets can be restructured so child and parent tickets can flip roles, or specific ticket types can be moved to a different ticket type that uses a different workflow. Additionally, users have the flexibility of wrapping up all their tickets with a label that readily identifies the collection and allows stakeholders to easily review and drill down within the tagged list. I have not yet encountered a situation where Jira was too onerous or too puny to support my needs.
November 20, 2021

JIRA is a definitive in issue tracking software

Jafrul Ahsan | TrustRadius Reviewer
Jafrul Ahsan
Junior Software Engineer
ATI Limited (Computer Software, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Jira is an extraordinary instrument to follow your venture's course of events from one finish to another. The Big Picture highlight is astonishing to have a fast look at all that is being dealt with right now, what was finished and what is coming. The ability to separate your association into various overabundances is likewise extraordinary.
November 06, 2021

Best project management tool

Devesh Giri | TrustRadius Reviewer
Devesh Giri
Embedded Engineer I
Honeywell (Airlines/Aviation, 10,001+ employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Jira Software is useful for the fast paced teams or agile work flow and can build, test, and release software faster and more reliably it can integrate with first- and third-party tools throughout the Development lifecycle, including code and version control tools like Bitbucket, GitHub, and GitLab, documentation and knowledge management tools like Confluence Serena dimensions (PVCS)
November 04, 2021

Jira Software is a good task management solution for medium to large software teams

Verified User
Director in Other
Marketing & Advertising Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Jira Software is very well suited for managing software projects, internal ticket tracking, and task tracking for multiple projects. Jira Software can also be expanded to external usage in bug tracking. Jira Software is less appropriate for timeline coordination and deployment. Although it has features to allow for time tracking, automatic deployments, and lots of integrations, we have found these difficult to implement.
October 14, 2021

Jira Software has great features available to fulfill most of the technological needs

MK
Masud Kamal
Technical Support Engineer
Ufone (Telecommunications, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Jira Software is a great software for multi-dimensional organizations to build tailor-made end-users products for different departments as per their needs. It has the ability to integrate and work within the environment of thousands of third-party applications, which makes it more suitable for different types of organizations and industries.
September 03, 2021

Jira Software: Best SaaS for Software Development Projects!

Angelo Liriano Cepeda | TrustRadius Reviewer
Angelo Liriano Cepeda
Project Manager & Product Owner
Aura Systems (Information Technology & Services, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Jira is well suited for software development companies that want to ensure appropiate use of Scrum Methodology, best tool available on market because of the possible integrations. Is less appropiate to projects such as Construction where engineers are used just to have Gant Chart as task management view and where focus the most on scope/budget/time.
August 23, 2021

The ol' workhorse that does what it needs to and slowly gets better

Verified User
Manager in Product Management
Computer Software Company, 11-50 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think Jira is a great "all-purpose" agile management tool. It is extremely configurable, so can support nearly any conceivable way of working. This is also its downfall. It is not particularly opinionated, and so it is easy to create configurations or setups that don't work particularly well. If your goal is to implement a consistent and easy to follow agile approach, Jira can seem overly complicated.
August 13, 2021

Jira Software allows quick management of your software backlog with tons of features!

Jennifer Bland | TrustRadius Reviewer
Jennifer Bland
Full Stack Developer
Community Impact Newspaper (Newspapers, 201-500 employees)
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It's best suited for what it was originally created for, managing a software backlog of tickets - paired with the service desk to manage tickets. Anything else and it gets complicated, FAST. If you go the route of not using service desk and you have a really large organization, you are also looking at a crazy per user cost.

Additionally, if you wish to manage the backlog using agile Kanban - the boards are excellent and can be customized for the team needs. Even has the great ability to style and add rules to flag items. That said, I'd love to see a better integration with Trello as that system's "boards" are much better quality and easier to use. I've got teams using both and Trello is always the winner.

This system can be tailored for other uses, such as storing a "database" of sorts like assets. However, it takes some setup but can work. Where it won't work is managing resources. Say you want to manage resources to ensure you have enough developers to cover future projects - with the current plugins it's VERY difficult. The integrations are always clumsy and get out of sync and the plugins are very slow. Finally, the data it provides is basically useless. You are better off using another tool outside Jira.
August 12, 2021

Great tool for managing your new projects and sustainment activities

Verified User
Professional in Customer Service
Medical Device Company, 501-1000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I have used Jira in a few different companies. In my current role, I am mostly a user but often have tasks as a tester when we are adding new features to tools that we use. In past companies I had been involved in product development where we utilized Jira to track the entire development process bug fixes, quality issues and it seemed VERY well suited for that type of activity. Currently from my exposure, we are using it more of an IT ticket management system for sustaining projects.
August 09, 2021

Review Jira software

Verified User
Consultant in Information Technology
Information Technology & Services Company, 10,001+ employees
Score 7 out of 10
Vetted Review
Verified User
Likelihood to Recommend
1) When it comes to roadmap[ping] the requirements, then this gives a better picture along with the plans to communicate and give a better picture of the goals to the activity of the team's task.
2) This is used for an agile software development and provides a single centralized view of stories or bugs or reports that needs to be generated.
3) This is also used for integrating with different systems like Confluence, Outlook, Slack, Teams etc.
4) This is also highly customizable as it allows the user to create any sort of issue where they can customize the workflow for any of the requirement, and user can also customize the timeline, reports, fields etc.
August 07, 2021

Jira Software provides the advanced feature set that most software teams desire, along with additional tools they never knew they could benefit from

Ryan McGarry | TrustRadius Reviewer
Ryan McGarry
Vice President of Research
SPARK Neuro (Research, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Jira Software is particularly effective for managing and assigning work to employees. It's useful for teams of any size, and is especially focused on use in software development environments. However, the entire suite and many of its tools (such as burn-down charts) are less relevant outside of software development projects, so other software might perform better when working on outside domain projects.
July 30, 2021

After the initial learning curve, a fairly robust ticketing system

Verified User
Manager in Product Management
Information Technology & Services Company, 10,001+ employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think it's great for tracking bugs, support tickets, and other clearly-defined tasks, especially when the time to complete is short or also very defined. It tends to be less useful as project management tool or for planning, especially for longer-term projects with multiple tasks and a large number of collaborators.
July 28, 2021

JIRA: Just in time in the realm of planning advancement

Verified User
Engineer in Information Technology
Information Technology & Services Company, 5001-10,000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
For any starters, the ease of access at a basic level is pretty adaptable. The task's can be easily tracked for IT progress, [and] tagging users is really easy. Sprint planning becomes a piece of cake and adding/removing tasks is really easy too. It rightly replicates the Agile SDLC. The search engine is pretty fast and gives all related Jiras to the searched keyword.
July 25, 2021

Jira making workflow management easy

Ben Williams | TrustRadius Reviewer
Ben Williams
Automation Developer (RPA and OCR Datacap)
Admiral Group plc (Financial Services, 5001-10,000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Jira is well suited to managing project work and workflows. Keeping tabs on people’s progress and monitoring what part of a project the work is currently on. It’s appropriate for linking work to GIT and keeping a track of this. Less appropriate for technical discussions and deep dives into issues as it’s hard to follow and track this on there. Less appropriate to keep running commentary of work.
July 23, 2021

The best task management tool for your projects

Verified User
Director in Information Technology
Information Technology & Services Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
For engineering teams, Jira Software is probably one of, if not the best issue tracking system on the market. With its out-of-box integration with other engineering tools, such as Bamboo and BitBucket, it really should be your go-to solution. While it also works very well as a general purpose task management solution, its engineering roots can sometimes make it seem more complex to non-technical users, but after a while, you will start to appreciate its flexibility and features.
July 15, 2021

an Engineer's Review of Jira

Verified User
Engineer in Engineering
Mechanical Or Industrial Engineering Company, 501-1000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
[Jira Software] is well suited for tracking tasks, the progress of the project, and human resource management. It is easy to verify who is available for a new task and who needs support for a time consuming project. It also allows the product manager to see which aspects of the project are done and what is left.
July 07, 2021

A reliable issue tracking system for an agile team

Verified User
Engineer in Engineering
Information Technology and Services Company, 501-1000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Jira will help you adopt a reliable way to track and manage tasks for small, medium, or large organizations.

I have used it in software engineering roles many times for many years, but it can work for virtually any industry.

Time tracking, visibility, planning, all tasks required for most teams in virtually any industry can be solved using Jira.

Kanban, Scrum can both be adopted in Jira.
July 05, 2021

How defect management gets seamless with Jira

Verified User
Employee in Information Technology
Computer Software Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Scenarios where Jira software is well suited - report, track and manage defects at different stages of project lifecycle like development, migrations and post go-live support.
Scenarios where Jira software is less appropriate - If project management calls for managing the project, project requirements and defect tracking in a single place. Also in scenarios where project requirements are mapped to project timelines.
June 25, 2021

The most well-rounded project management softare out there!

Verified User
Director in Customer Service
Marketing and Advertising Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Given the most likely audience for Jira Software, it is an excellent performer. It is robust, scales well, and the ability to customize boards is beneficial. The integrations are plentiful, and we have been able to integrate with all the vendors we needed to seamlessly. Jira Software can be used to manage numerous types of projects, not just software development ones, and that's what we've leveraged it for within our organization.
June 20, 2021

Complete and Highly Customizable Product Lifecycle Management Suite

Lisandro Fernigrini | TrustRadius Reviewer
Lisandro Fernigrini
Database Practice Leader
Kapsch Trafficcom Argentina S.A. (Information Technology and Services, 201-500 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is great to manage a software center or big development teams. It includes all options that are usually needed to manage the product development cycle and it has many customization/configuration options that allow it to adapt to your organization's processes. It is a little too complex for small teams and the effort to customize it may be too much compared with other less complete but still acceptable solutions.
June 16, 2021

The best agile planning and management tool for software development and creative teams

Dustin Ghia | TrustRadius Reviewer
Dustin Ghia
Lead Consultant - Solutions Architect - Software Engineer
Ghia & Associates Engineering and Consulting Group (Computer Software, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Jira [Software] is the best choice for software development projects and any type of creative project with people working on site or from remote locations. Jira is ideal for agile processes.

Obviously, you can plan and manage a software development project using a Jira Software Kanban board or you can use Scrum workflow if projects are complex, but you can also manage your CRM process with Jira Software using a Kanban board. In other words, Jira Software is ideal for software companies, creative companies and of course for organizations with a Software Department.

However, Jira is not an automation tool, you can manage projects and daily work with Jira Software, but you should not try to automate processes with Jira boards, for that type of requirement there are other technologies.
June 11, 2021

Jira review

Verified User
Project Manager in Information Technology
Medical Device Company, 10,001+ employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Jira Software is best suited to mid range organization / teams where multiple members of same role work on a single item. Best suited for tracking and monitoring issues / defects / sprints.
The application is somewhat used for internal process management as it doesn't seem suited for external usage to work across teams and outside organization.
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