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Jira Software

Jira Software

Overview

What is Jira Software?

JIRA Software is an application lifecycle management solution for software development teams. It allows users to create, prioritize and track the progress of tasks across multiple team members, and offers a wide range of integrations. It is offered via the…

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Recent Reviews

Jira is a Saviour

9 out of 10
March 08, 2024
Incentivized
Jira Software is a project management tool that is widely used by various teams in our organization to manage their projects and tasks. …
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TrustRadius Insights

Easy-to-use tool with minimal learning curve: Users have found JIRA to be an intuitive and user-friendly tool that requires minimal effort …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Standard

$7

Cloud
Per User Per Month

Premium

$14

Cloud
Per User Per Month

Free

Free

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.atlassian.com/software/jira…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $10 per month
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Product Demos

JIRA Project Management Tutorial for Beginners (2022)

YouTube

The full overview: Roadmaps in Jira Software

YouTube
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Product Details

What is Jira Software?

Jira Software is a software development tool used by agile teams and supports any agile methodology, be it scrum, kanban, or a team's own unique flavor. From agile boards to reports, users can plan, track, and manage agile software development projects from a single tool, helping teams release higher quality software, faster.

And since not every team works the same way, Jira Software allows teams to customize workflows, permissions, and schemes to match the unique needs of each team.

With Jira Software, teams are able to:

  • Track versions, features, and progress at a glance
  • Easily re-prioritize user stories and bugs
  • Estimate stories, adjust sprint scope, check velocity, and re-prioritize issues
  • Estimate, track and report on story points; become more accurate
  • Report on agile metrics to provide real-time, actionable data on team efficiency, quality, and overall performance
  • Integrate with all the tools their dev team is already using, from the rest of the Atlassian suite (Bitbucket, Bamboo, Fisheye, and Crucible) to other popular developer tools on-premise or cloud (e.g., GitHub and Jenkins).
  • Provide greater flexibility to curate which teams have access to which information with sprint and project-level permissions
  • Flexibly tailor Jira tasks and their workflows to a specific team's use case
  • Extend Jira with over 1,800 apps from the Atlassian Marketplace to fit any capability not provided by default

Jira Software Videos

Jira in a Nutshell Demo Video
Jira Software is a software development project management tool of sorts, that tracks progress, offers up project reports, and gives a great roadmap view to understand workloads and deadlines better. In this video, the TrustRadius team goes over Jira Software pricing, top feat...
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Jira Software Competitors

Jira Software Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

JIRA Software is an application lifecycle management solution for software development teams. It allows users to create, prioritize and track the progress of tasks across multiple team members, and offers a wide range of integrations. It is offered via the cloud and local servers.

Jira Software starts at $10.

Bugzilla, Podio, and Zoho Projects are common alternatives for Jira Software.

Reviewers rate Support Rating highest, with a score of 8.8.

The most common users of Jira Software are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(3250)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Easy-to-use tool with minimal learning curve: Users have found JIRA to be an intuitive and user-friendly tool that requires minimal effort to learn. Several reviewers mentioned that they were able to navigate through the platform easily and quickly adapt to its features.

Seamless collaboration through integration with other tools: Many users appreciated JIRA's ability to integrate with various plugins and add-ons, enabling seamless collaboration across different teams and departments. This integration allowed for enhanced productivity by bringing together different tools into one centralized platform.

Flexibility of customization: The flexibility of JIRA in terms of customization was highly regarded by users. They mentioned being able to customize bugs, tasks, and stories based on the specific requirements of their projects. This flexibility helped them tailor JIRA to their unique project management needs.

Confusing and overwhelming user interface: Many users have expressed frustration with the confusing and overwhelming user interface of JIRA. They find it difficult to efficiently complete tasks due to a lack of intuitive navigation and cluttered design.

Complexity and difficulty in customization: A significant number of reviewers find JIRA's customization options to be complex and challenging. It often requires dedicated training to effectively navigate and utilize the software's customization features.

Limitations in reports, charts, and attachments: Users have reported challenges in sharing information within JIRA due to limitations in reports, charts, and attachments. These limitations hinder effective collaboration, communication, and data visualization.

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Score 5 out of 10
Vetted Review
Verified User
Incentivized
We're using JIRA across the organization to build digital products in Agile with onshore and offshore development teams.
  • Planning board allows good visibility into sprints as well as backlog, making it easy to organize and prioritize
  • Integration with Confluence allows easy cross-referencing between Product Requirements and User Stories
  • Integration with HipChat allows for asynchronous communications across time zones.
  • Information Architecture between JIRA and Confluence is abysmal, can be difficult to navigate between the two
  • OnDemand instance has limited add-ons.
  • HipChat would greatly benefit from a shortcut that links issue numbers directly to tickets
I think JIRA works best for developers, whereas designers and other team members prefer tools with a more intuive user experience, like Basecamp.
  • There is a steep learning curve with JIRA, both for admin set up and users
  • JIRA OnDemand doesn't scale proportionally, adding one new user over a certain number doubles the monthly cost.
  • JIRA has allowed us to move quickly to achieve our goals
Personally I would prefer a simpler tool, the decision to use JIRA had been made prior to my joining the team.
We move very quickly with a large team that is already familiar with JIRA and the process we established with it. We may not be able to afford the time required to transition to and and become equally proficient using a new tool.
  • Implemented in-house
December 18, 2014

JIRA review

Sneha Khaire | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
It is used across the organization for tracking new development items and items that are identified as future scope of changes.
It helps the larger teams stay on the same page with progress of the user stories clearly
  • Allows the owner provide estimate of time that will be required to complete a task and then compare logged time against estimated time
  • Tracks end to end progress on changes being implemented
  • JIRA keeps going down and becomes unavailable so often, almost stalling work progress for everyone on the team.
1. Very useful to track progress in agile projects
2. Very un-reliable since it becomes unavailable as often as once every 4 days or so
  • Definitely makes communication better on a team - since everyone one has one place to go and look for status of any change being implemented
  • It becomes center of your work so much that if it is unavailable it causes real downtime for entire team
Not used any other Agile Project management tool, Jira was my first
I am more likely to renew JIRA if it becomes more reliable.
Adam James | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
JIRA was our ticketing system and Project Management tracking tool. We used JIRA both for incident management and enhancement/deployment tracking. We also used JIRA to pull statistics to determine how quickly dev teams were turning requests around and how quickly support teams were reacting to cases, updating them, and ultimately resolving them. I mostly used JIRA's reporting features to determine where bottlenecks were in our reporting and development structures.
  • JIRA is extremely customizable, especially when compared to Atlassian's other flagship product, Confluence. We were able to tailor a JIRA process flow for every development and support flow that we had, even before JIRA.
  • JIRA reports well. While we did find some holes in what we were able to report on, 90% of what we needed was there and readily accessible once a user was familiar with the reporting structure.
  • JIRA interacts fairly well with other products. We were able to integrate it into Confluence (as it should be), but we were also able to build plug-ins into Outlook, Excel, and our phone system for more advanced functionality.
  • JIRA is far too cumbersome. The learning curve to become proficient was sharp enough to cause several of our less technical people to give up learning how to truly utilize the tool, and keep things very basic. It ended up being handed over to Engineering (me, in particular because of my success with Confluence), and I also found it cumbersome but not really difficult to learn.
  • While not an issue for us, I can see potential for a business to need to tailor their process around JIRA and how JIRA perceives typical ticketing/PM process.
  • There are quirks with how JIRA chooses to think of business process that make the creation of some work flows more difficult and the path to engineer them less than intuitive.
It is the only tool that I've used in 10 years of IT that I would think of as a complete support/development ticketing and tracking solution. I have already recommended the JIRA/Confluence combo to another colleague at a large multinational company, and they are trying to implement it now, but with many of the same headaches that my firm had with less technical people. It's not difficult to work with syntax/coding wise, but the logic behind it is the same logic a developer would use (very granular, event driven).

Questions:
1. Are you looking for a ticketing or development solution or both?
2. Who will be creating the business flow and reports? Are they technical or soft skill driven? Who will be maintaining it once implemented?
3. Are you also looking for a corporate Wiki solution? Do you wish for JIRA to interact with it?
4. Are you looking for a "set it and forget it" solution or are you OK with this product being maintained and consistently tweaked?
  • Better communication between development and support tiers. - Positive
  • ACCOUNTABILITY!!!!!!!!!!!!! - Positive
  • Consolidation of spreadsheets, emails, word docs, etc. That we used before JIRA to track incidents and initiatives. - Positive
  • Once the business flow is formalized through a tool such as JIRA, corporate politics rears it's head angrier than ever. - Negative, though not a fault of the JIRA solution singularly.
Remedy would be the only product that compares, though Remedy was even more cumbersome, much uglier, much more difficult to pull reports from...basically a poor man's JIRA. JIRA blows the others out of the water due to it's features, visual polish, and relative ease to use once the user is familiar with the product.
I do not make decisions at my new company, so it's out of my hands. I will say that we're in dire need of a new Project Tracking suite, but I'm not sure how interested they'd be in building something from the ground up. But, if discussions turn to blowing up our current solution and going in another direction, I will be recommending JIRA, and offering to take lead in it's implementation.
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