Jira Software

Jira Software

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.3 out of 100
Top Rated
Jira Software

Overview

Recent Reviews

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Standard

$7

Cloud
Per User Per Month

Premium

$14

Cloud
Per User Per Month

Free

Free

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.atlassian.com/software/jira…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $10 per month

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Jira Software?

Jira Software is a software development tool used by agile teams and supports any agile methodology, be it scrum, kanban, or a team's own unique flavor. From agile boards to reports, users can plan, track, and manage agile software development projects from a single tool, helping teams release higher quality software, faster.

And since not every team works the same way, Jira Software allows teams to customize workflows, permissions, and schemes to match the unique needs of each team.

With Jira Software, teams are able to:

  • Track versions, features, and progress at a glance
  • Easily re-prioritize user stories and bugs
  • Estimate stories, adjust sprint scope, check velocity, and re-prioritize issues
  • Estimate, track and report on story points; become more accurate
  • Report on agile metrics to provide real-time, actionable data on team efficiency, quality, and overall performance
  • Integrate with all the tools their dev team is already using, from the rest of the Atlassian suite (Bitbucket, Bamboo, Fisheye, and Crucible) to other popular developer tools on-premise or cloud (e.g., GitHub and Jenkins).
  • Provide greater flexibility to curate which teams have access to which information with sprint and project-level permissions
  • Flexibly tailor Jira tasks and their workflows to a specific team's use case
  • Extend Jira with over 1,800 apps from the Atlassian Marketplace to fit any capability not provided by default

Jira Software Videos

Jira in a Nutshell Demo Video
Jira Software is a software development project management tool of sorts, that tracks progress, offers up project reports, and gives a great roadmap view to understand workloads and deadlines better. In this video, the TrustRadius team goes over Jira Software pricing, top feat...
 Show More

Jira Software Integrations

Jira Software Competitors

Jira Software Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

JIRA Software is an application lifecycle management solution for software development teams. It allows users to create, prioritize and track the progress of tasks across multiple team members, and offers a wide range of integrations. It is offered via the cloud and local servers.

Jira Software starts at $10.

Bugzilla, Citrix Podio, and Zoho Projects are common alternatives for Jira Software.

Reviewers rate Support Rating highest, with a score of 8.8.

The most common users of Jira Software are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.

Comparisons

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Reviews

(1-23 of 23)
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Score 8 out of 10
Vetted Review
Verified User
Review Source
I rate Jira 9 out of 10 because it fits all agile methodology needs:
  • Detailed insights and reporting.
  • Customization across the boards.
  • Enforces tight security.
  • Work remotely on mobile.
  • Collaborate with your team.
  • Improved project visibility which will help to get an idea.
rahul garg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
They are very responsive to any blocker I have, and resolution comes in real-time. In an application like Jira, customer support is quite crucial for better customer experience. One cannot wait if the application is having trouble as people start using it from the beginning of the development. All the project planning, backlog creation, etc. happens in the beginning.
Score 8 out of 10
Vetted Review
Verified User
Review Source
The biggest plus that Jira offers is the way it allows you to customize everything. I love the mobile app too, it allows you to keep track even if you are away from desktop. You can easily integrate other software (Slack, GitHub) with Jira and search within it easily.
June 01, 2020

Jira Only!!

Score 10 out of 10
Vetted Review
Verified User
Review Source
Always received support for any encountered issues and the community, in particular, is very helpful.
March 28, 2020

JIRA Software Review

Richard Chen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Support is fair for a service of this size with consistently earnest responses over the whole nearly 10y of our use of Jira, an impressive streak of non-variance. Our requests are namely reporting frontend bugs and quirks which are often resolved over time, usually a feature is deployed within a year of our suggesting, likely not as a direct result thereof but shows investment in the product, and bugs are sooner, within weeks which is fair given the immense global user base. We're pleased with the essentially included-in-price support.
February 18, 2020

A must-have tool!

Score 9 out of 10
Vetted Review
Verified User
Review Source
Overall, there were very few problems and the response was quick and to the point. The issues were solved by the support team in the estimated timelines without any delays. The service desk team looked into the ticket logged and followed up for any details they require to investigate the issue to provide the solution.
Score 8 out of 10
Vetted Review
Verified User
Review Source
The organization is very responsive to customer inquiries and provides standard templates to initiate set up. I would suggest working closely with their team to align your business, product management, and R&D processes. Once set up, the software runs effectively without much need for support calls or on-site visits.
Kyle Kochtan | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
I have not personally tried to get support from JIRA. I have seen that their user forums seems to be well updated and populated. This would allow for users to get self help from the system when you need it. Most of the time my needs are met by an in house super person.
Richard Davies | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
I haven't had to interact with their support team, outside of maybe reading some online help or blog articles. So I can't really comment on their support team, but the fact that I haven't needed to use them says quite a lot about the quality and ease of use of this system.
Harry Miller | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Jira's support provides the most appropriate answers to all the requirements and concerns that our team needed. In addition, there is enough information for the proper management of this excellent project management tool.
Cristian Bodnarasec | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Atlassian's support is lake any other support of a big company, slow and demanding. Initial consultant assigned to look at your issue doesn't have too much knowledge and he/she may waste your time until it is escalated and people with more knowledge about the system will take a look at the problem and provide a fix/workaround.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I have not had a chance to contact JIRA's customer support. It does offer extensive documentation, although it often feels too technical for me. There is also a JIRA training app that lets you take little lessons and quizzes on different areas (e.g., JIRA basics, agile). I did find it a helpful way to teach myself.
Score 10 out of 10
Vetted Review
Verified User
Review Source

JIRA gives us easy access to experts in the fields we need who have knowledge of JIRA. All of our vendors, as well as most of our internal hires, have already been exposed to JIRA, making onboarding swift and clean. We support ourselves, so we do not have a lot of interactions with JIRA as a troubleshooting service, but they have always been there when we did need them. It’s just easy to implement option in a crowded space of project management software.

Score 10 out of 10
Vetted Review
Verified User
Review Source
Our JIRA support is handled internally by members of our Product Support team. It is not supported by a 3rd party. Our internal support will always sent out notifications for downtime which is usually done on the weekend unless it is required to fix a bug/issue that is affecting the entire company. Downtime is typically 3-4 hours and then once the maintenance is complete, another broadcast email is sent out informing the user community that the system is now available for use.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Whenever I contact the support staff at JIRA I find the interaction to be typical to support interactions. Quite a few of the staff are very friendly and always seem to want to help. I have given them a couple tough situations that they've had to take back but all-in-all it seems like they try very hard to get to the root of the problem in a timely manner.