GoTo Connect, a beacon in the collaborative cosmos!
GoTo Connect facilitates remote collaboration. This is especially valuable for our company with dispersed teams and adopting remote work …
Starting at $27 per month per user
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What is GoTo Connect?
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
Recent Reviews
How GoTo Connect Differs From Its Competitors
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Popular Features
- Answering rules (157)8.888%
- Message alerts (159)8.484%
- Directory of employee names (150)8.383%
- Call reports (143)7.878%
Reviewer Pros & Cons
Pricing
Basic
Starting at $27
Cloud
per month per user
Standard
Starting at $32
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.goto.com/pricing/connect?ut…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $27 per month per user
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is GoTo Connect?
The GoTo Connect platform is a cloud-based phone system and customer engagement software to modernize business communications, centralize customer interactions and elevate the customer experience.
GoTo Connect’s platform includes products such as the company's UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with add-ons and integrations with critical business apps such as MS Teams, Salesforce, Zendesk and Gmail.
For over two decades, GoTo has supported companies grow their business by offering:
- A cloud phone system with enterprise-grade features
- AI-powered contact center and customer engagement tools
- A unique visual dial plan editor, softphone functionality and advanced reporting
- 99.999% uptime and 24/7 customer service
GoTo Connect Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Additional Features
- Supported: Auto attendants
- Supported: Call forwarding
- Supported: Custom messages
- Supported: Hot desking
- Supported: Number porting
- Supported: Phone number extensions
- Supported: Toll free numbers
- Supported: Virtual fax
- Supported: Virtual voicemail
GoTo Connect Screenshots
GoTo Connect Integrations
GoTo Connect Competitors
GoTo Connect Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
GoTo Connect Downloadables
Frequently Asked Questions
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
GoTo Connect starts at $27.
Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 9.1.
The most common users of GoTo Connect are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(316)Attribute Ratings
Reviews
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February 13, 2024
GoTo Connect, a beacon in the collaborative cosmos!
Score 9 out of 10
Vetted Review
Verified User
- Microsoft Teams and Slack
We were looking for a comprehensive solution that consolidates communication channels and GoTo Connect aims to be an all-in-one system, offering phones, meetings, and messaging within a unified platform. GoTo Connect is also part of the LogMeIn suite, and we already use other LogMeIn products therefore we had seamless integration across our communication and collaboration tools.
January 22, 2024
GoTo Connect Overview
January 10, 2024
Long time customer
We use Google Meet for video calls because we already use Google Workspace and with our work it is helpful to share our screens with our clients. GoTo Connect is used more for spontaneous calls or texts.
January 09, 2024
We have been extremely pleased with GoTo Connect.
- Zoom Phone and Zoom
Zoom's feature set was far more constrained than GoTo Connect's. GoTo Connect offers a huge amount of complimentary add-ons. Another important area in which GoTo Connect has excelled is reliability. The extensive feature set is really helpful and will eventually bring additional value. This is one of GoTo Connect's main selling points.As someone who was constantly searching for methods to enhance teamwork and communication, I was drawn to GoTo Connect's remarkable 98.99% uptime.
January 09, 2024
We do GoTo Connect suggest you GoTo too
We use Zoom and Teams only because of their prevalence among our clients and business partners. We find GoTo's products to be superior. That said, Zoom is pretty well thought-out from a calendar/inbox management standpoint. Teams is hard to use and lacks some simple features that could improve it somewhat.
January 04, 2024
All For ONE
GoTo Connect is all in one communication tool extending its facilities to provide the flexible support and work. It aims to make a user to avail features to work from mobile application as well as from desktop with comprehensive IT management and support.
It stacks up against others with the features like Cloud PBX , call management, Voip system collaboration etc.
It stacks up against others with the features like Cloud PBX , call management, Voip system collaboration etc.
January 02, 2024
Best Software for Meeting online and Screen Sharing
Support is great easy to understand not to expensive as Zoho is
December 18, 2023
Smooth Collaboration
December 13, 2023
GoTo connect keeps you connected in a Flash every time !!
GoTo connect is simple to use. It supports a lot of emojis and features so it is always fun using GoTo Connect. Comparatively GoTo connect has less features than mentioned applications but this makes it fluent to use. There is no lag or any glitch so far i have faced
December 12, 2023
wherever you are GoTo connects you
- Zoom, Cisco Nexus Dashboard and Bluesky
The very useful quality or factors to consider when researching alternatives to GoTo Connect include features and call quality
- Cisco VoIP PBX, Comcast Business VOIP (VoiceEdge) and BT Cloud Phone
Better overall value, and overall superior user experience vs. feature set. Configuration has not been painless, but that's out IT folks pain. For users, once up and running the use of GoTo Connect has been really painless, and empowered them to communicate seamlessly with Customers and Prospects alike, at any time from anywhere3.
December 11, 2023
Basic but does the job
Teams seems more advanced and suited to bigger audiences, GoTo Connect seems like its a more basic version suited to smaller audiences. If you are looking to get started with an easy to use and full functioning meeting system with good audio visual then this is a great place to get started. Teams has the edge with more people comfortable on how to use this and some more in depth features
December 11, 2023
From Meh to Marvelous: My honest review of GoTo Connect.
During the pandemic, when Zoom experienced huge outages with frustrating choppy audio and call drops, GoTo Connect remained consistently reliable. I was actively looking for ways to improve communication and collaboration within my team and GoTo Connect's very impressive uptime of 99.99% was a major attraction for me. Its call quality was excellent, even on a weak/low-bandwidth internet connection (because of adaptive bitrate technology) because everyone in my team didn't have a strong /high-bandwidth internet connection compared to the office internet connection when we were compelled to WFH.
December 11, 2023
User friendly VoIP
We chose GoTo Connect because it put a tick box on all our requirements which included three major requirements. These three requirements were the pricing, the support offered during our relationship, and the time taken to implement and set up the product as per our requirements. All these three turned out to be positive hence we are still using it.
December 11, 2023
GoTo Connect - A Great Product for the Price
In actuality, I did not go with GoTo Connect. Teams ended up being just as effective and also allows for Channels, which GoTo Connect did not have - or at least it was not too apparent. Although GoTo Connect is a great alternative, Teams has been more user-friendly and the program of choice for our company.
December 11, 2023
GoTo Connect offers basic services for smaller users
I find both of these options more modern and easier to use. These options also integrate more easily into our urrent workflow and provide more timely updates. These options feel like they are focused on being able to integrate into smaller organizations an not as focused on call centers or other sales oriented organizations.
December 09, 2023
Seamlessly Integrate Instant Messaging, Video Conference Calls, and Daily Management in a Unified Platform
- Zoom and Dialpad Ai Meetings
It was more advanced than the above software's and offer multiple features like Admin Portal and more control over management through synchronization of multiple features at one place.
The above software were only used for a limited service like video conferencing or dialing. Whereas GoTo Covered it all. It was a great experience using it so far. Would really recommend it
The above software were only used for a limited service like video conferencing or dialing. Whereas GoTo Covered it all. It was a great experience using it so far. Would really recommend it
December 07, 2023
GoTo is the GoTo.
I am not familiar with other products that stack up against GoTo Connect!
December 06, 2023
Seamless tool that is useful from proper client management
It's less clunky than the other systems, it's properly communicated and is not an afterthought that you have to think about when sharing data with the other systems. the tracking between them also makes sense in terms of tracking who has changed what which came in handy when having multiple agents dealing with one client
December 06, 2023
GoTo (as the name suggests)
Very Easy to use, easy to set up/configure and customize. Cost effective. It has all the features you need in one place. It's secure and you dont have to worry about information being leaked
December 06, 2023
Good but can be better.
We have recently moved on to another company for usage.
- Weave
GoTo Connect links directly with our dental software, just like Weave did. The functionality of a phone system is much more intricate and robust, but still easier to use than Weave was. It alone doesn't have all the same functions, being that Weave was for dental practices, but we didn't need any of those specific functions anymore, so GoTo Connect handles what we did and still need even better. It just made sense to switch.
December 06, 2023
Major improvement over 1990s Comdial Impact phones (image search that to truly understand...)
GoTo Meeting is a good alternative to Zoom for video conferencing. Quite affordable per month and allows screen sharing features that we need for our specific workflow. It is our preference for video calls and is always what we use when asked by clients to initiate a video meeting link.
September 15, 2023
Simply the Best!
I found sound quality is very good using GoTo Connect. It was also easy to implement and to setup Goto Connect compared to other products. Also, didn't had any issues integrating with Microsoft Teams. That's why I prefer Goto Connect.
September 13, 2023
GoToConnect is a robust, consolidated solution for voice, video and chat
In both cases we found GoToConnect easier to use and administer - and also cheaper than both Skype and Zoom