GoTo Connect, a beacon in the collaborative cosmos!
GoTo Connect facilitates remote collaboration. This is especially valuable for our company with dispersed teams and adopting remote work …
Starting at $27 per month per user
View PricingOverview
What is GoTo Connect?
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
Recent Reviews
How GoTo Connect Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Answering rules (157)8.888%
- Message alerts (159)8.383%
- Directory of employee names (150)8.383%
- Call reports (143)7.878%
Reviewer Pros & Cons
Pricing
Basic
Starting at $27
Cloud
per month per user
Standard
Starting at $32
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.goto.com/pricing/connect?ut…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $27 per month per user
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is GoTo Connect?
The GoTo Connect platform is a cloud-based phone system and customer engagement software to modernize business communications, centralize customer interactions and elevate the customer experience.
GoTo Connect’s platform includes products such as the company's UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with add-ons and integrations with critical business apps such as MS Teams, Salesforce, Zendesk and Gmail.
For over two decades, GoTo has supported companies grow their business by offering:
- A cloud phone system with enterprise-grade features
- AI-powered contact center and customer engagement tools
- A unique visual dial plan editor, softphone functionality and advanced reporting
- 99.999% uptime and 24/7 customer service
GoTo Connect Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Additional Features
- Supported: Auto attendants
- Supported: Call forwarding
- Supported: Custom messages
- Supported: Hot desking
- Supported: Number porting
- Supported: Phone number extensions
- Supported: Toll free numbers
- Supported: Virtual fax
- Supported: Virtual voicemail
GoTo Connect Screenshots
GoTo Connect Integrations
GoTo Connect Competitors
GoTo Connect Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
GoTo Connect Downloadables
Frequently Asked Questions
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
GoTo Connect starts at $27.
Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 9.1.
The most common users of GoTo Connect are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(317)Attribute Ratings
Reviews
(1-25 of 173)Companies can't remove reviews or game the system. Here's why
January 22, 2024
GoTo Connect Overview
GoTo Connect integrates various communication channels into a single platform, providing a unified solution for voice, video, and messaging. This can help streamline communication within the organization.Cloud-based solutions like GoTo Connect are often scalable, allowing organizations to adjust their communication infrastructure based on changing business needs.By providing tools for real-time collaboration and communication, GoTo Connect aims to enhance overall productivity by reducing communication barriers and facilitating quick decision-making.
- Instant Messaging and Collaboration
- Online Meetings and Webinars
- Ease of Use
- Meeting Recording and Transcription
- Customization Options
- Advanced Collaboration Features
- Integration Complexity
January 10, 2024
Long time customer
We originally switched to GoTo Connect from another phone system because they include soft phones (phone app) for free. Our previous company charged us extra if we wanted the soft phones. Since the pandemic our team entirely uses the GoTo Connect app and have all stopped using the desk phones that were originally provided to us.
- The mobile app works well
- PBX is really user friendly and customizable
- We love that we can customize our ringtones and hold music
- It seems that they haven't fully transitioned away from Jive because the PBX sometimes loads the Jive version and other times loads the GoTo Connect version. I think I like the GoTo Connect version better but I can never figure out what the URL is for that version
January 09, 2024
We have been extremely pleased with GoTo Connect.
We have been using GoTo since it was Jive, and we advise all of our clients to use it when they need to upgrade from an antiquated phone system to a contemporary VOIP system. They know a great deal about the things they sell. They helped me discover a solution or pointed me in the correct path even when there was no difficulty.I can use my cell phone to make and receive calls thanks to the system. I can use my cell phone as an extension of my school phone thanks to Go To. Anywhere I have cell service, I may use the all-call system to send and receive pages, answer and make calls, and leave voicemails.
- Visit to connect to integrate chat, video, and audio features on one platform.
- Meetings
- Screen sharing
- Call forwarding
- file storage support
- Customization options
January 09, 2024
We do GoTo Connect suggest you GoTo too
We use GoTo Connect for our VOIP phone system and are very pleased with the voice quality, reliability, cost and service. My business partner and I use GoTo Connect for remote access of our office computers, which is also a good value, very reliable and exceptionally fast (data rate fast).
- Good value for service received
- Excellent customer service (when rarely needed)
- High-quality internet-based systems
- 100% reliable...never had any failures
- Very secure from data management standpoint
- I would like flexibility on billing - now set as auto-pay only on company credit card. We would like to pay by check or ACH.
- Better integration of GoTo Meeting, which we also use (and like)
- Better broad-plan pricing (like 'bundling') when we use multiple platforms as we do - and simplified billing
January 02, 2024
Best Software for Meeting online and Screen Sharing
GoTo Connect is very friendly easy to use and can join calls from laptop ,desktop and mobile as well. Best software for small and big number of Organization as we are having 300+ Employees working on different projects all across the world sometime having meetings with more than 20 peoples so GoTo Connect is good for that no interruptions working very well. Can make groups with different teams for different purpose
- Meetings
- One Click Message
- Screen Sharing
- calls drop when using through PC
- Sometime Camera quality but can be network issue
- Need to improve Quality of calls
December 19, 2023
GOTO helps you stay connected
GoTo Connect is our phone provider and also our text messaging app to communicate with our clients. It is vital to our organization's success. We communicate with our clients and prospective clients dozens of times each day through the text function which allows us to send and receive documents electronically.
- Phone service
- Text function
- Remote access to phone
- Documents
- sometimes audio doesn't connect to my headphones
December 18, 2023
Smooth Collaboration
Go to connect is a primary mode of communication in our internal organisation functioning we use go to connect to schedule meetings and communicate regarding our designs and production development. We use particularly go to correct for exchanging document notes in collaboration mode so that multiple person of our creative team can work on credit product that is our core of business.
- Document exchange in multiple file formates
- Scheduled and responsibly allocation
- Collaboration within internal organisation
- Collaboration with 3rd Parties like freelancers
- third party collaboration can be extended
- specific executable files can't be shared though their
December 12, 2023
wherever you are GoTo connects you
We love the simple to utilize interface, particularly while at first setting up the phone tree. We likewise love the messaging highlight and speak with our clients presumably 60% or more by means of text.
- Because,Goto Is an easy to use service for high frequency customer support applications
- Because I can receive voicemails, answer and make calls
- it can be confusing for people who are less tech-savvy.
- it doesnot archive messages or SMS
One of our satellite companies uses GoTo Connect as their enterprise phone system, with some usage for audio/video conferencing and screen share. It replaced Zoom for that BU, and we found it to be much more cost-effect and user friendly.
- Intuitive UI on/and admin portal - simple and clean interface
- Allowing for multiple users and phone extensions to staying connected even when out of the office
- Great Service and support especially at that price point
- GREAT VOIP quality
- Apple compatibility has been questionable
- The application upgrade cycle is really challenging. It introduces new features, but then breaks core feature
- Bugginess in the mobile apps
December 11, 2023
User friendly VoIP
Considering we are a remote-first company, We use GoTo Connect as the central communication channel to collaborate internally with the teams and the client. The seamless communication between the teams has led to an increase in efficiency in the past couple of years. Additionally, it has facilitated real-time communication with the clients.
- The call quality is way better than the other options available.
- It is easy to use which has led to faster adoption.
- Call recording option is a great add on
- The app could be a bit more user friendly
- The price is a bit on the higher side
- More customizations in the product would have been great which is missing right now
December 11, 2023
GoTo Connect offers basic services for smaller users
We needed to update and modernize our exiting phone system which was antiquated and didn't provide any modern functions. We needed a system that worked for a staff that was more dispersed and not at their desks much of the time.
- Web based administration
- Apps for the entire ecosystem
- Easy to use, drag and drop setup for creating functional call trees
- Functionality is not updated on a rapid pace
- Apps have annoying quirks that aren't addressed and make them annoying to use
- Onboarding help is limited and not useful
- They are pushing integration with other software they have bought rather than fixing issues
- They are trying to create an all-in-one app, but they are doing this by purchasing other apps and trying to integrate them rather than building it them themselves. This leads to a less than ideal experience.
December 09, 2023
Seamlessly Integrate Instant Messaging, Video Conference Calls, and Daily Management in a Unified Platform
Go To Connect offer a very helpful and unique phone cloud system where you can manage multiple things at one admin portal.
I could easily sync my phone, call, scheduled meetings, team chats and groups all in one place.
I was using it for my calendar and and query management in a marketing company but it very useful in other different industries as well
I would really recommended this software to Business Owners and Sales people to keep themselves on top of the communication level with their sakeholders
I could easily sync my phone, call, scheduled meetings, team chats and groups all in one place.
I was using it for my calendar and and query management in a marketing company but it very useful in other different industries as well
I would really recommended this software to Business Owners and Sales people to keep themselves on top of the communication level with their sakeholders
- Internal meeting with more than 70 participants easily without glitches
- Multiple groups management
- Easy file sharing and economical messaging
- Very few people know about GoTo Connect. Good Marketing is required.
- In my experience, email Synchronization should be there. I haven't used it if its already there
- Integrations can be made more user friendly
December 08, 2023
Great services, Make your business more productive
We used Goto Connect as complete communication center from calling clients to internal team communication. Virtual mobile number is very good features for us, single number in marketing media yet a team 10-15 people ready response, consumer calling waiting time reduced just by simple putting single number in public domain, Document and real time multiple communication methods used by core IT development team for meeting and production report
- Real time meeting between internal team for product discussion
- Single number serves a whole call center
- Collaboration works well to set responsibility digitally
- Adding multiple call can be more faster
We use GoTo Connect as our Virtual and Physical interoffice and external phone and messaging platform for our Agency employees, on premises conference rooms/speakerphones as well as virtual soft phones and temporary extensions. We also occasionally create custom dial plans smaller client contacts centers or marketing initiatives. That might be custom support lines with vanity numbers for new clients or for special events etc,
- Clean and consistent Softphone interface for end users. has native Mac App support which is rare
- Decent Administrative portal. Managing numbers and requesting new vanity numbers is fairly robust. Integration with Polycom hardware is easy.
- Dial plan editor is visual based and easy to use for custom dial plans.
- I believe it took them forever to bring the apps into parity across web and all devices. Layouts aren't always optimized for screen size on various devices.
- Cost is becoming an issue. Now there are plenty of low-volume virtual phone/messaging solutions that are decently scalable for much less money I've found.
- Constant push for upselling and other GoTo products like GoToMeeting.
December 06, 2023
Great user experience
I use GoTo Connect to talk to our customers on a daily basis. We receive calls and make calls during our day. We help customers with their accounts and general course information. I use the call queue on a daily basis as well as make inter-company calls.
- The queue is great!
- Dialing out is easy!
- Transfers are seamless.
- The status update on our account that shows us as available or away does not work. It will not keep our phones ringing if we are away or offline.
- When outside calls come in, we are not able to see their phone number within the caller ID. This would be helpful in finding customer accounts much faster.
- Connection on the desktop site is not as stable as using the phone app but the desktop version is much easier to use.
December 06, 2023
Seamless tool that is useful from proper client management
I've used this product multiple times in the past at different roles, I used it in the capacity for outbound marketing where we would use in in conjunction with our phone and CRM system to do outbound cold calling, I have also used it as a way to help manage clients in an early form of ABM
- Its simple to use
- The meeting system has improved massively
- The call logging features are pretty good
- we use to get quite a few errors when using it, not sure if thats been solved.
- The audio use to cut in and out quite a bit but that might be down to internet connection
- We use to have alot of people forget their DND was on and missed alot of calls, schedulling for DND would have been handy
December 06, 2023
GoTo Connect for remote work is great
Our office is fully remote. GoTo Connect allows us to stay on top of phone calls and messages even when we're not at our desks. It is very easy to check voicemails and review missed calls. You can also set Do Not Disturb to silence the app and the desktop handset. Call quality has never been an issue either.
- Ease of use
- Excellent call quality
- Remote work
December 06, 2023
GoTo Connect - The one to turn to!
We use GoTo Connect for our remote workforce along with on-premises users who would rather use their computers instead of a physical phone. There are also a number of users who use the app on their mobile devices to stay in contact with clients and co-workers. It is assisting us in keeping lines of communication open and aids in team collaboration.
- Collaboration
- Remote workforce phone calls
- Team communication
- Mobile App improvements for when we are in the office
December 06, 2023
Good but can be better.
Clients call different departments for various issues/sales and support. Transferring calls, 3 way calls and meeting calls all play a part in our daily usage. Call quality and dependability play a crucial role as well for our departments and is heavily relied on. However, call quality and connectivity have been a problem.
- transfers
- 3 way calling.
- quality
- dependibility
We have a few remote workers that work on different days that answer phone calls for our office, and the phone mapping, as well as scheduling options, make it so easy to set things up and forget about it! We also had an easy time setting up a phone tree that helped direct callers to the correct person for their specific needs within our office.
- Phone Trees
- Call Mapping
- Scheduled Hours
- Assigning Users
- Assigning Phone Extensions
- Transferring Phone Numbers
- Speech to Text Voicemails via Email
- Call Recording
- Site user interface can be buggy sometimes
- Searching call records feels a little bulky
December 06, 2023
Major improvement over 1990s Comdial Impact phones (image search that to truly understand...)
GoTo Connect is the phone system we use for all employees here at our company. We have phone sets throughout the office and some of our remote employees have phone sets at their home offices as well. We also have the option of using the app on the smartphone which works quite well. This was useful during the start of the pandemic when our office was closed. We also receive voicemails to email via mp3 which is an improvement over our last phone system which was just an analog handset connected to a landline.
- Instant delivery of voicemails via email per user mailbox
- Allows virtual editing of contacts for use with hardware phone directory expansion
- Connects Goto account to smartphone via app
- Voice quality of calls on Goto smartphone app
- Latency time of calls on Goto smartphone app
September 15, 2023
Simply the Best!
We use GoTo Connect (GTC) for communication with our customers. During covid and lockdown rules, we had to work from home. GTC helped us be in touch with our valuable customers as we could make and receive calls through GTC app. We pretty much depended on GTC and use it every day!
- GTC App works very well
- Sound quality is excellent
- It integrated very well with SIP handsets
- Very user friendly
- Mobility and flexibility
- Need to improve in call centre environment
- Able to see who is on the call
- Need to have detail system log
September 13, 2023
GoToConnect is a robust, consolidated solution for voice, video and chat
The cost of Voice and Collaboration tools was getting out of control. We wanted a singular phone, virtual meeting, chat provider which would be highly robust and cost effective. GoToConnect met our needs at a very advantageous price point versus our other providers. Management is straightforward and the products perform very well.
- High quality Voice Services
- Integration into on-prem MS Exchange environment
- Integration into Active Directory provisioning
- High quality virtual meetings and virtual rooms
- Would love to see direct integration into Active Directory Federated Services
- Would like to see a refresh of the UX for the mobile app
- More advanced notification of changes, upgrades, releases
August 31, 2023
GoTo an honest review
Our company did use it at one point to reach out to our customers to support them and their needs/issues. This would be for outbound and inbound calls as well as utilizing text messaging. This platform helped our field services department as well as our technical department. Outside of these departments, I am not sure if the service was utilized elsewhere.
- Outbound calls
- Inbound calls
- Texting
- Multimedia texting
- Easier 3 way calling or conference calling
- Ability to connect and integrate with SF
July 13, 2023
GoTo Connect
We are using GoTo Connect for a UK based landline / VoIP phone service, as well as the virtual meeting functions. Works perfectly for us, as we are physically based in Brazil right now with lots of business though in the UK and other parts of the world.
GoTo Connect allows us easy access from anywhere to the UK number, and seamless integration with Outlook etc.
GoTo Connect allows us easy access from anywhere to the UK number, and seamless integration with Outlook etc.
- VoIP
- Reginal (UK) landline number
- Virtual meeting integration
- Updates are sometimes a bit struggling