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GoTo Connect

GoTo Connect

Overview

What is GoTo Connect?

GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

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Recent Reviews

Long time customer

8 out of 10
January 10, 2024
Incentivized
We originally switched to GoTo Connect from another phone system because they include soft phones (phone app) for free. Our previous …
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All For ONE

8 out of 10
January 04, 2024
Incentivized
while working remotely, our team faced the challenge of connectivity along with the proper security to provide the support. With the help …
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User friendly VoIP

9 out of 10
December 11, 2023
Incentivized
Considering we are a remote-first company, We use GoTo Connect as the central communication channel to collaborate internally with the …
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How GoTo Connect Differs From Its Competitors

All in One Platform

Featuring a single administration interface vastly simplified our IT management tasks, such as user provisioning, configuration, and troubleshooting. Our IT administrators benefit from having a centralized hub for managing various communication aspects. The consistent user interface across …
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All in One Platform

When a platform like GoTo Connect is designed to be an all-in-one solution, the following expectations and benefits are typically associated with a central admin tool allows IT administrators to manage phones, meetings, and messaging from a single interface. This can simplify the management …
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Tangible Impacts

Efficient Call Handling: Organizations have been able to develop a better dial plan for getting calls into the right lane from the moment they come in, while also allowing them to receive every call in real-time as opposed to callers getting a busy signal also Cost Savings: The product has also …
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Product Differentiation

Unified Communications GoTo Connect offers a unified platform for voice, video, and chat communication, which is not always offered by all competitors also,Integration with Other Services GoTo Connect can be integrated with other services like Zendesk and Google Translate. This allows for remote …
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All in One Platform

We use GoTo Connect as both our text messaging software and phone provider for dealing with our clients. It is essential to the success of our company. We use the text function, which lets us transmit and receive documents electronically, to communicate with our clients and potential clients …
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All in One Platform

In IT support the motive of easy and anywhere with the work flexibility is fulfilled by the product as we are able to access it through desktop as well as mobile applications. It is simple tool along with the features of the drag and drop visual plan editor.
GoTo connect is all in one buit for SMBs.
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All in One Platform

My experience is awesome as I mentioned before its easy to use very friendly maximum number of participant can join live stream and best thing is screen sharing where we can easily identify the issue within the organization
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All in One Platform

The on boarding process for go to connect was very easy for me and my team members so considering the IT part it's very easy for us in case of go to connect as all the features are available at single portal like call meetings and messaging, we don't have to hop from screen to screen for using …
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All in One Platform

As GoTo connect provides the unified solution it gives a lot of reliability on one application only. So it saves a lot of time between switching applications for different task. As its is easy to use with all its feature it takes a presedence over other calling and messaging applications.
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All in One Platform

I love the adaptability that GoTo offers me. I can roll out practically any improvement to my telephone setup under the sun through the simple to-utilize administrator entryway. Being able to make changes to my telephone framework on the fly without reaching an external telephone manager has been …
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All in One Platform

Fairly well. We love it for VOIP service and audio/video conference calling, esp when basic screen sharing is required. However, it is not as of yet on par with virtual meeting solutions such as Teams or Zoom.
We use other solutions where deeper functionality, for both presenters and attendees, is …
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All in One Platform

You could do everything you needed to on the meeting. I used it mainly for training sessions so I needed to be able to speak, hear and showcase and I was able to do all of that on the system, the ease of use really helped me help others during the sessions
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All in One Platform

GoTo Connect has consolidated all of our communications needs into one platform because we were using a hodgepodge of different systems for our phones, meetings and messaging. We no longer have to worry about switching between different systems or missing important messages. I can now easily …
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All in One Platform

The experience with the product has been pretty good so far. The teams have adopted the platform very quickly and it has now become one of the top five most important tools for us because of our dependency on us for daily meetings, messaging, calls - audio and video, etc.
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All in One Platform

We used to utilize Webex and Outlook for meetings and email, so it was nice to experiment with GoTo Connect as a one-stop shop for all our needs. This has resulted in saved time, less clutter, more organization, and overall ease due to the all-in-one system allowing for just that - to have all …
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All in One Platform

No it hasn't. We really wanted to the phone system and access to GoTo Meeting was a huge plus. However, people really find the GoTo Meeting experience frustrating and not as easy to use as zoom, so those personal GoTo Meeting accounts get very little use if any. We have really not used most of the …
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Tangible Impacts

The software has allowed us to setup some dial plans that streamline where calls go. These plans have also allowed us to route calls to additional people or, when necessary, setup quick and easy help lines and spread the calls amongst staff. As people come and go it has been easy to integrate new …
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Product Differentiation

I honestly haven't seen any differentiation. They have the basic functions that everyone has. There really isn't anything that I have found that is unique. They might have some function that is a differentiator, but as a small organization we haven't found anything that jumps out at us. Our simple …
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All in One Platform

It was easy to use and manage as we received a proper training from the implementation team. It was easy to move all the previous and current data to the dashboard and use it for targeting. It was synced with our Sales funnel and our agenda was to minimize any minor communication gap that can occur.
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All in One Platform

My experience with GoTo Connect has been overall very positive. Everything in one place makes it much easier and user-friendly for the entire organization.
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All in One Platform

Before the consolidation of several GoTo products from their original owners, we never saw GoToConnect as an all inclusive system for phones, meetings, and messaging. We used various standalone messaging platforms such as Slack, HipChat and Teams based on user experience and functionality. …
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All in One Platform

We do not use the meeting features but the phone system is great. It's easy to set away messages but since I'm not familiar with any other back-end setup this is all the insight I can provide.
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All in One Platform

Pretty accurately, it made the process of how we manage and interact with clients and potential clients a lot quicker and easier. it also opened us up to new types of clientele from a regional standpoint due to the conferencing ability. having all the system link into one eco system made things …
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All in One Platform

To find a phone that does most if not all that you need in a business is a blessing in disguise. It is very customizable and easy to configure. The excess codes that are usually needed is not something that you have to worry about when you are using GoTo
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All in One Platform

We only need it for phones in our office but have found that even just that aspect of the service alone is well-done and handles all our specific needs when it comes to receiving, directing, and answering calls, or even transferring calls amongst employees.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Answering rules (157)
    8.8
    88%
  • Message alerts (159)
    8.3
    83%
  • Directory of employee names (150)
    8.3
    83%
  • Call reports (143)
    7.8
    78%

Reviewer Pros & Cons

View all pros & cons
Verified User
Employee in Quality Assurance
Information Technology & Services Company, 10,001+ employees
Verified User
Analyst in Quality Assurance
Computer Software Company, 51-200 employees
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Pricing

View all pricing

Basic

Starting at $27

Cloud
per month per user

Standard

Starting at $32

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.goto.com/pricing/connect?ut…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $27 per month per user
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.4
Avg 8.2

Call Management

Customized phone system settings

8.5
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

8.3
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

8
Avg 8.3
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Product Details

What is GoTo Connect?

The GoTo Connect platform is a cloud-based phone system and customer engagement software to modernize business communications, centralize customer interactions and elevate the customer experience.


GoTo Connect’s platform includes products such as the company's UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with add-ons and integrations with critical business apps such as MS Teams, Salesforce, Zendesk and Gmail.​


For over two decades, GoTo has supported companies grow their business by offering:

  • A cloud phone system with enterprise-grade features ​
  • AI-powered contact center and customer engagement tools
  • A unique visual dial plan editor, softphone functionality and advanced reporting​
  • 99.999% uptime and 24/7 customer service

GoTo Connect Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Additional Features

  • Supported: Auto attendants
  • Supported: Call forwarding
  • Supported: Custom messages
  • Supported: Hot desking
  • Supported: Number porting
  • Supported: Phone number extensions
  • Supported: Toll free numbers
  • Supported: Virtual fax
  • Supported: Virtual voicemail

GoTo Connect Screenshots

Screenshot of GoTo App - Contact Center General SettingsScreenshot of GoTo App - Meeting Chat (In-Session)Screenshot of Simple SetupScreenshot of Mobile App - Ongoing CallScreenshot of Session ControlsScreenshot of Call MenuScreenshot of Dial Plan Editor

GoTo Connect Integrations

GoTo Connect Competitors

GoTo Connect Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

GoTo Connect Downloadables

Frequently Asked Questions

GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

GoTo Connect starts at $27.

RingEX, Nextiva Business Phone Service, and 8x8 Work are common alternatives for GoTo Connect.

Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 9.1.

The most common users of GoTo Connect are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(317)

Attribute Ratings

Reviews

(1-25 of 190)
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February 13, 2024

GoTo Connect, a beacon in the collaborative cosmos!

Verified User
Employee in Quality Assurance
Information Technology & Services Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
SMBs with a need for a comprehensive yet easy-to-use communication solution often find GoTo Connect suitable as its scalability allows them to start with essential features and expand as their communication needs grow. Personally, we like the features as call routing, voicemail-to-email, and integration with our customer relationship management systems. This enhances the customer interactions and our support workflows.
January 22, 2024

GoTo Connect Overview

Verified User
Analyst in Quality Assurance
Computer Software Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
GoTo Connect is well-suited for organizations with remote or distributed teams. Its features, such as video conferencing and online meetings, facilitate effective collaboration among team members regardless of their physical locations.SMBs with limited IT resources can benefit from GoTo Connect's cloud-based architecture, which reduces the need for on-premises hardware and maintenance. The platform's scalability also accommodates the growth of small to medium-sized businesses.
January 09, 2024

We have been extremely pleased with GoTo Connect.

sandeep kamboj | TrustRadius Reviewer
sandeep kamboj
Software Engineer
Tech Casa LLP (Computer Software, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
GoToConnect is a powerful platform for correspondence. The user interface is straightforward, and installing the majority of clients only requires a small amount of preparation. GoTo Connect is an excellent choice for us because it's a reasonably priced solution that has all the necessary advanced capabilities that our company needs. GoTo Connect's high-quality calls and recording feature make it an excellent choice for offering customer care over the phone.
January 09, 2024

We do GoTo Connect suggest you GoTo too

Richard Corner | TrustRadius Reviewer
Richard Corner
Senior Partner
Hudson + Associates Architects (Architecture & Planning, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
GoTo Connect 'gets it' and offers diversified solutions that hit the mark every time. We are a small company and find the ease of use of each product great. I can only imagine how awesome GoTo Connect's tools would be in a medium- to large-business environment.
January 04, 2024

All For ONE

Verified User
Engineer in Corporate
Information Technology & Services Company, 10,001+ employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
In terms of the computer application, the Goto connect works fine on the desktop platforms providing the ability to communicate professionally in corporate. Looking at the mobile application it requires the improvement in various aspects, as sometimes the messages are unable to send, and the voice quality are not up to the mark sometime.
January 02, 2024

Best Software for Meeting online and Screen Sharing

Aqib Saeed | TrustRadius Reviewer
Aqib Saeed
HR Manager
IZOC Solutions (Information Technology & Services, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
GoToMeeting offers top-notch audio and video for clear virtual communication. The mobile app provides flexibility for on-the-go meetings. Virtual backgrounds and appearance settings enhance user experience.
GoToMeeting can improve by offering more UI customization, like rearranging elements. Fixing the camera angle glitch and streamlining phone screen sharing would enhance user-friendliness.
December 18, 2023

Smooth Collaboration

Nandita Singh | TrustRadius Reviewer
Nandita Singh
Designer
OrdinaryMe (Apparel & Fashion, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Go to connect done very well on running on multiple devices like on Android iOS iPad or laptops as my team members prefer doing work from their home so that is very suitable for them also easy setup of the system can allow multiple users to do focus on their work and not on IT services face to face collaboration feature in HD video quality is the must as we are in fashion industry and we need to observe thing clearly .
December 13, 2023

GoTo connect keeps you connected in a Flash every time !!

Chetan Gavade | TrustRadius Reviewer
Chetan Gavade
Quality Assurance Engineer
Amazon (Import & Export, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
GoTo Connect is best suitable for messaging people around the globe. It provides the high end security. So as per my experience most reliable and convenient feature of GoTo connect is messaging only. So to address where the GoTo connect is less appropriate is when you need to connect the large audience in a video conferencing.
December 12, 2023

wherever you are GoTo connects you

Hirut Diriba | TrustRadius Reviewer
Hirut Diriba
ux designer
Private (Translation & Localization, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
GoToConnect is a strong correspondences stage. The UI isn't convoluted, and with simply a short measure of preparing you can installed most clients. The documentation gave is elegantly composed and straightforward. The preparation recordings are very useful.
December 12, 2023

Great VOIP with great collaboration extras, great service, at an affordable price.

Verified User
Director in Marketing
Information Technology & Services Company, 501-1000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Well Suited:
- Enterprise VOIP phone systems
- Audio/video conferencing with screen sharing
- Ability to virtually have your "desk phone with you anywhere in the world

Less Appropriate:
- Online/virtual meetings (Zooms)
- Application sharing across users
- SFDC/CRM integration is critical
December 11, 2023

Basic but does the job

Ryan Church-Michael | TrustRadius Reviewer
Ryan Church-Michael
Learning Manager
Sky (Entertainment, 10,001+ employees)
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It's well suited for smallish ish meetings for cross country employees to save on travel, which good graphics and HD quality you can easily see who you are speaking with and this helps also to showcase products as part of a training environment. It is not as good with larger groups so i would be more likely to use Zoom or Teams
December 11, 2023

From Meh to Marvelous: My honest review of GoTo Connect.

Lovelee Borgohain | TrustRadius Reviewer
Lovelee Borgohain
Project Lead Developer
Accenture (Information Technology & Services, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We have locations all over the world. We need a phone and meetings solution that is scalable and secure and at the same time, it should be reliable and cost-effective. GoTo Connect is a good option for us as it's a relatively affordable solution with all the relevant advanced features (especially features like cloud PBX and video conferencing) our business requires. However, it's not a one-size-fits-all solution, especially for those with specific integration requirements and concerns about tech complexity.
December 11, 2023

User friendly VoIP

Verified User
Director in Professional Services
Information Technology & Services Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
GoTo Connect is well suited for providing support to customers over the calls because of its high-quality calls, and the recording feature. It has improved our resolution time and engagement level with the clients positively. Additionally, the internal team collaboration becomes easier and notable efficiency is visible to everyone using the product.
December 11, 2023

GoTo Connect - A Great Product for the Price

Verified User
Engineer in Engineering
Pharmaceuticals Company, 10,001+ employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Scheduling and coordinating meetings; has been effective for 100+ people so far. Furthermore, the file sharing and collaboration has always been a plus, so organizing meetings have never been an issue, and audio and video quality is often times never an issue. Once it fixes some technology bugs and more people are using the program, it should be perfect.
December 11, 2023

GoTo Connect offers basic services for smaller users

SL
Stu Lipkin
IT Manager
Southface (Non-profit Organization Management, 11-50 employees)
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We are a simple organization and if you need to modernize an old phone system and need something fairly simple this will definitely work. However, much of the functionality seems to be geared towards bigger organizations with call center functionality. While the application has been better than what we had, there has been frustration form users over little things that seem to be missing for the individual user while many of the updates seem to focus on things useful for bigger organizations. One of the issues I have is that GOTO doesn't seem to to address some of the simple needs. They seemed focused on expanding the software rather than fixing some simple, outstanding issues that impact quality of life and make it frustrating for users. That makes it harder to recommend.
December 09, 2023

Seamlessly Integrate Instant Messaging, Video Conference Calls, and Daily Management in a Unified Platform

Ch Shahryar Fazal | TrustRadius Reviewer
Ch Shahryar Fazal
Business Development
Silver Ant Marketing (SAM) (Marketing & Advertising, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
SME business owners and sales team members who have daily scheduled meeting and are fond of managing all the stuff from their phone. GoTo Connect is an ideal software for them.

GoTo Connect needs to attract more users on its platform so people can switch easily. If a client is not comfortable to switch from his previous software he might not move to GoTo Connect. In that scenario we would have to move to his software to progress with our communication success
December 08, 2023

Great services, Make your business more productive

Ankit Yadav | TrustRadius Reviewer
Ankit Yadav
Product Manager
Toothclick (Computer Software, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is well suited in a organisation of people 5-15+ so that when it comes to timeline and responsibilities to assign, we can use goto connect as micro manager which keep everyone updated and in loop. File sharing and collaboration is great features to work faster and quicker to deliver results on time with accuracy
December 07, 2023

GoTo is the GoTo.

Verified User
Administrator in Other
Government Administration Company, 5001-10,000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It’s very well suited when you start a GoTo Connect in the office on a desktop or desk phone and need to leave it in the middle. Allows this to happen with no disruption.
December 07, 2023

Good Feature Set for Office Telephony/Conference Rooms, Small Contact Centers

Verified User
Administrator in Information Technology
Marketing & Advertising Company, 51-200 employees
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
GoTo Connect is well suited for our hybrid work environment because we can use physical phones like for executive offices and speakerphones for conference rooms on premises. However most of our staff is remote, so we utilize virtual soft phones for remote workers on Mac and iOS to route client calls etc. We also use the extensive dial plan functionality and number flexibility to create small contact centers, create one-off support numbers (like for new clients) or provide numbers for promotional IVRs and things of that nature

December 06, 2023

Great user experience

Verified User
Employee in Customer Service
E-Learning Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I love GoTo Connect and using it on my browser makes it easy to place and receive calls. The only reason I won't give it a ten is that the connection is unstable even when using high-speed wi-fi. The phone app just doesn't load as well but the connection is much better. The only thing I would like to change is to be able to make ourselves not available while logged in a queue. If we need to step away for a moment, we have to log out of each queue we're logged into, otherwise our phone rings and rings.
December 06, 2023

Seamless tool that is useful from proper client management

Verified User
Employee in Marketing
Marketing & Advertising Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you have a more remote team with has come a long way to help manage at-home workstations. We used to have an in-house call center in a building that replied to this but now it has changed. We also used it to manage any messages or notes during meetings with clients to capture their needs and wants.
December 06, 2023

GoTo Connect for remote work is great

Verified User
Manager in Professional Services
Non-profit Organization Management Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
My office is fully remote. I typically work from home so whether I'm working at my desk or I'm working out of the house, I can get phone calls on the handset or on my cell phone. If I'm away from either the voicemails show up in realtime so it's easy to get back to people.
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