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Jive has been widely used across organizations, serving as a powerful tool for collaboration and communication. With its user-friendly …
Overview
What is Jive?
Jive Software, part of the Aurea family of customer experience solutions, provides the gateway to an organization's most important assets – its knowledge and people. Jive's interactive intranet solution promises to connect people, information and ideas to help businesses outpace…
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What is Jive?
Jive Software, part of the Aurea family of customer experience solutions, provides the gateway to an organization's most important assets – its knowledge and people. Jive's interactive intranet solution promises to connect people, information and ideas to help businesses outpace their competitors.…
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Product Demos
Demo: Jive for Microsoft Outlook and Office
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Jive?
Jive Software, part of the Aurea family of customer experience solutions, provides the gateway to an organization's most important assets – its knowledge and people. Jive's interactive intranet solution promises to connect people, information and ideas to help businesses outpace their competitors. The vendor says the product has more than 30 million users worldwide across every industry, and is consistently recognized as a leader by top analyst firms.
Jive Screenshots
Jive Competitors
- Axero
- Sprinklr Service
- Microsoft Yammer
- Microsoft SharePoint
- OpenText Vibe
- TIBCO Tibbr
- Traction TeamPage
- MangoApps
- Moxie
- HCL Notes (formerly from IBM)
- OpenText Enterprise Content Manamagement (ECM)
- VMware Socialcast (discontinued)
Jive Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Reviewers rate Usability highest, with a score of 6.1.
The most common users of Jive are from Enterprises (1,001+ employees).
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Reviews and Ratings
(95)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Jive has been widely used across organizations, serving as a powerful tool for collaboration and communication. With its user-friendly interface and minimal initial training required, Jive has successfully facilitated the sharing of knowledge, overcoming geographical and organizational barriers. Users have reported that Jive has helped in creating working groups for commercial proposal preparation, enabling effective case handling and discussion among global tech support teams, and integrating new affiliates into the organization seamlessly. It has also served as an intranet platform, replacing aging systems and providing a centralized hub for communication, collaboration, and storage of important documents. Additionally, Jive has been highly regarded for its ability to set up communities for collaboration, crowdsourcing ideas, and engaging with employees. It has been successful in improving transparency within organizations, connecting employees worldwide, and enhancing business gains. Moreover, Jive serves as a front-facing customer collaboration site, allowing for the resolution of issues and the posting of relevant information. Furthermore, it has hosted external-facing communities for customers and partners to discuss products and resolve issues. With its versatility and integration capabilities, Jive has proven to be an essential tool for businesses in various industries, promoting collaboration, innovation, and interactive internal communications.
Versatile and Seamless Communication: Several users have praised Jive for its versatility in enabling seamless communication and enhancing collaboration within the organization. They appreciate the ability to connect with anyone in the organization, publish work for feedback and collaboration, and efficiently communicate with colleagues. This feature fosters a connected and productive work environment.
Customizable Information Organization: Many reviewers find Jive's ability to configure multiple information tapes with different themes valuable. This customizable feature allows users to organize information based on their specific needs and preferences, enhancing productivity by ensuring easy accessibility and organization of relevant information.
User-Friendly Onboarding Experience: A number of users highlight Jive's prepared block for beginners as helpful in getting new network users acquainted with the platform through game tasks. This user-friendly onboarding experience helps new users quickly adapt to the platform, promoting a smooth transition and effective utilization of Jive from the start.
Weak and limited search functionality: Users have expressed frustration with the weak and limited search functionality in Jive, making it difficult for them to find content and navigate the platform. Several reviewers have mentioned that they struggle to locate specific information or groups without prior knowledge of their location.
Challenging information architecture and taxonomy: Some users have found it challenging to discover and locate spaces or groups in Jive due to its information architecture and taxonomy. They feel that the organization of content is not intuitive, leading to difficulties in finding what they are looking for.
Lack of real-time collaborative editing capabilities: Working on a document with other people in Jive can be cumbersome as it requires downloading the file, making changes in another program, and re-uploading the document. Many users desire real-time collaborative editing capabilities similar to Google Docs, which would streamline collaboration and improve productivity.
Based on user reviews, there are several common recommendations for Jive.
Users suggest implementing Single Sign-On (SSO) to improve accessibility and streamline the login process for employees. They also recommend trying out Jive before making a decision and researching to find the best fit for specific business needs. This includes taking a trial before purchasing the product and involving a partner when using Jive.
Additionally, users recommend using Jive for various aspects of the business, such as answering employee questions, intra-office communication, collaboration, and sharing internal documents. They emphasize the importance of getting executive support and IT ownership for Jive to maximize its potential.
These recommendations highlight the benefits of implementing SSO, conducting thorough research, and utilizing Jive for multiple aspects of the business to improve communication and collaboration within an organization.
Attribute Ratings
Reviews
(26-37 of 37)Companies can't remove reviews or game the system. Here's why
February 17, 2014
Jive Social Collaboration platform - a review from one of the UK's most experienced consultants
Score 8 out of 10
Vetted Review
Verified User
- Increased collaboration
- Silo busting
- Increased Productivity
- Time saved
- Competitive edge
- Listening to customers - e.g. bring back Ryan Rutan's 'grey' plugins or make them core!
- Analytics
- Customer support
- Get less US centric
February 15, 2014
Look elsewhere
Score 1 out of 10
Vetted Review
Verified User
- Serves as a basis for customers to interact with our employees
- Creates a social network that conveys the companies hierarchy
- Upgrading to new jive versions took weeks and was completely and utterly a pain
- Very limited customization options
- Clunky and slow
- Search system was terribly ineffective
February 12, 2014
Jive - A potential winner
Score 7 out of 10
Vetted Review
Verified User
- Easy advanced customizations
- Jive Apps (deleloper network) rocks
- Available on cloud
- Ready Integration with various systems such as Sharepoint , SalesForce, etc
- Mobile Integration
- Jive projects isn't really useful for managing projects.
- Sometimes receiving support from Jive team can be a daunting task . Maybe due to limited resources available in the Jive team
- Can improve much more on the mobile section
February 11, 2014
Jive for Internal Community
Score 7 out of 10
Vetted Review
Verified User
- Facebook connect can help to and fro communication from Facebook to the Jive community. Helps to engage with a large audience.
- Office integration helps users to collaborate on documents directly from Office itself. No need to login on community and share views.
- Project feature helps managers to track project management tasks.
- OOB Content types helps users to create all types of content in a community
- Jive allows customization for themes to change look and feel of a community websites. It also allows developers to create custom plug-ins, widgets and Jive apps.
- Creating custom content types is too complex in Jive.
- Challenge module is missing in Jive. Although it has an idea module but it needs to be enhanced to include crowdsourcing capabilities.
- Project is very good Jive feature.
February 10, 2014
Product Review
Score 9 out of 10
Vetted Review
Verified User
- We have been using Discussion plugin for our future goals and problem discussion
- It is very much stable product to use in any internal or customer facing site.
- It has got very nice support from technical support team
- Would like to see asSurvey plugin, and a recommendation plugin
- Jive could provide more detailed documentation to create content type plugins
February 10, 2014
Using Jive S.B.S as a collboration tool for your organization
Score 7 out of 10
Vetted Review
Verified User
- Advance support community and forums behind the product - Of other users who use the product.
- Very customizable for an individual company's needs.
- Great documentation on product features and functionality.
- Faster bug fixes.
- Keep supporting previous versions of the product.
February 04, 2014
Jive - An Enigmatic Addiction
Score 8 out of 10
Vetted Review
Verified User
- Jive Team Collaboration has always been a smart way to collaborate with the power users and have the problem resolved.
- Quick way to post your problem / resolve someone's problem.
- As a support person for our communities I have already found answers to my questions by just a quick search on JC, but even if I don't, I can just post a question and place it in a space where i think right people can help.
- Jive Ideations are editable right now, which makes the real owner of the idea a different person than the person who has edited the idea.
- We are on 6.0.1 and soon planning for 6.0.3 as we are facing many known bugs in 6.0.1 which can't be fixed or have a workaround.
February 04, 2014
Jive Turkey
Score 3 out of 10
Vetted Review
Verified User
- Notification options to users/customers
- Configuration control
- Scaleability
- Version control of documents and document plug-ins
- Hosted site support
- UI configuration
February 04, 2014
Go Social
Score 8 out of 10
Vetted Review
Verified User
- Transparent - Collaboration means sharing ideas and Jive Team Collaboration allows the person to throw light on whatever topic they feel and want to share. Community Managers and people with great expertise are there to help 24*7 as a support resource.
- Well Managed - Jive Community is well managed in terms of different types of categories and problems people can face. This encourages us to feel "YES, its possible" when we are stuck with some problem.
- Open - Jive Team Collaboration is open to any type of discussion and ideas. People from all over the globe come and collaborate with you and share their views.
- The support team should cover multiple time zones. There are times when we have to wait for Support Engineer to become available and check the problem.
February 04, 2014
Jive in tech support context
Score 10 out of 10
Vetted Review
Verified User
- Ease of use: low threshold of "getting started"
- Ease of administration: transparency and human understandable, consistent admin console
- Ease of creating attractive content.
- Sometimes it has proven to be an issue to find out exactly what browsers/versions cause problems.
- Integration in a wide and complex IT environment is not always the easiest thing.
December 14, 2012
Product slowed us down!
Score 3 out of 10
Vetted Review
Verified User
- Jive is great if you want to give your customers a place to interact with you. You can control what is shared to the customers and they can give you feedback in a controlled environment.
- It wasn't the right fit for us because it didn't have the tools our engineering team needed to share code effectively. We also had a hard time getting adoption up because people were not clear on which groups held which documents. There were lots of duplicate docs. People liked the shared drive because they could just save a file and move on. However, with Jive they had to log in, download, edit, upload. It was time consuming. The Word and Excel connectors sounded good but they made our systems slow and often broke. So people didn't use them.
November 19, 2012
Not very robust; analytics poor.
Score 2 out of 10
Vetted Review
Verified User
- This tool did help provide information to clients that they otherwise wouldn’t find
- At its basic form this is an ok community platform but the cost was too high to keep up with upgrades.
- The analytics for this product are not nearly as robust as other community platforms that I’ve dealt with
- It tries to be a knowledge base but the truth is that it basically repackages the standard post functionality as a Knowledge Base tool