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Jive

Jive

Overview

What is Jive?

Jive Software, part of the Aurea family of customer experience solutions, provides the gateway to an organization's most important assets – its knowledge and people. Jive's interactive intranet solution promises to connect people, information and ideas to help businesses outpace…

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Recent Reviews

TrustRadius Insights

Jive has been widely used across organizations, serving as a powerful tool for collaboration and communication. With its user-friendly …
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Jive is great!

10 out of 10
November 06, 2019
Incentivized
We use Jive across our whole organization. We do most of our work through email but needed a phone number for support and other issues. …
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My Jive Review

8 out of 10
July 23, 2018
Incentivized
Across the whole organisation with a focus on day-to-day operational issues and business planning:
  • lateral comms: coordination within and …
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Jive talkin' (sorry)

7 out of 10
June 13, 2018
Incentivized
Jive is being used across the entire organization to provide a company-wide internal resource for file hosting, discussion, announcements …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is Jive?

Jive Software, part of the Aurea family of customer experience solutions, provides the gateway to an organization's most important assets – its knowledge and people. Jive's interactive intranet solution promises to connect people, information and ideas to help businesses outpace their competitors.…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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eXo Platform is an open-source, social-collaboration software designed for enterprises. Some key features include: Enterprise Social Network, Enterprise Content Management and Social Collaboration.

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Product Demos

Demo: Jive for Microsoft Outlook and Office

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Product Details

What is Jive?

Jive Software, part of the Aurea family of customer experience solutions, provides the gateway to an organization's most important assets – its knowledge and people. Jive's interactive intranet solution promises to connect people, information and ideas to help businesses outpace their competitors. The vendor says the product has more than 30 million users worldwide across every industry, and is consistently recognized as a leader by top analyst firms.

Jive Screenshots

Screenshot of Jive's Interactive Intranet software provides a single platform for employee collaboration without complication.

Jive Competitors

Jive Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Axero, Sprinklr Service, and Microsoft Yammer are common alternatives for Jive.

Reviewers rate Usability highest, with a score of 6.1.

The most common users of Jive are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(95)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Jive has been widely used across organizations, serving as a powerful tool for collaboration and communication. With its user-friendly interface and minimal initial training required, Jive has successfully facilitated the sharing of knowledge, overcoming geographical and organizational barriers. Users have reported that Jive has helped in creating working groups for commercial proposal preparation, enabling effective case handling and discussion among global tech support teams, and integrating new affiliates into the organization seamlessly. It has also served as an intranet platform, replacing aging systems and providing a centralized hub for communication, collaboration, and storage of important documents. Additionally, Jive has been highly regarded for its ability to set up communities for collaboration, crowdsourcing ideas, and engaging with employees. It has been successful in improving transparency within organizations, connecting employees worldwide, and enhancing business gains. Moreover, Jive serves as a front-facing customer collaboration site, allowing for the resolution of issues and the posting of relevant information. Furthermore, it has hosted external-facing communities for customers and partners to discuss products and resolve issues. With its versatility and integration capabilities, Jive has proven to be an essential tool for businesses in various industries, promoting collaboration, innovation, and interactive internal communications.

Versatile and Seamless Communication: Several users have praised Jive for its versatility in enabling seamless communication and enhancing collaboration within the organization. They appreciate the ability to connect with anyone in the organization, publish work for feedback and collaboration, and efficiently communicate with colleagues. This feature fosters a connected and productive work environment.

Customizable Information Organization: Many reviewers find Jive's ability to configure multiple information tapes with different themes valuable. This customizable feature allows users to organize information based on their specific needs and preferences, enhancing productivity by ensuring easy accessibility and organization of relevant information.

User-Friendly Onboarding Experience: A number of users highlight Jive's prepared block for beginners as helpful in getting new network users acquainted with the platform through game tasks. This user-friendly onboarding experience helps new users quickly adapt to the platform, promoting a smooth transition and effective utilization of Jive from the start.

Weak and limited search functionality: Users have expressed frustration with the weak and limited search functionality in Jive, making it difficult for them to find content and navigate the platform. Several reviewers have mentioned that they struggle to locate specific information or groups without prior knowledge of their location.

Challenging information architecture and taxonomy: Some users have found it challenging to discover and locate spaces or groups in Jive due to its information architecture and taxonomy. They feel that the organization of content is not intuitive, leading to difficulties in finding what they are looking for.

Lack of real-time collaborative editing capabilities: Working on a document with other people in Jive can be cumbersome as it requires downloading the file, making changes in another program, and re-uploading the document. Many users desire real-time collaborative editing capabilities similar to Google Docs, which would streamline collaboration and improve productivity.

Based on user reviews, there are several common recommendations for Jive.

Users suggest implementing Single Sign-On (SSO) to improve accessibility and streamline the login process for employees. They also recommend trying out Jive before making a decision and researching to find the best fit for specific business needs. This includes taking a trial before purchasing the product and involving a partner when using Jive.

Additionally, users recommend using Jive for various aspects of the business, such as answering employee questions, intra-office communication, collaboration, and sharing internal documents. They emphasize the importance of getting executive support and IT ownership for Jive to maximize its potential.

These recommendations highlight the benefits of implementing SSO, conducting thorough research, and utilizing Jive for multiple aspects of the business to improve communication and collaboration within an organization.

Attribute Ratings

Reviews

(1-25 of 37)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Communication with co-workers.
  • Share and upload files and documents.
  • Can easily create update and article for your whole organization.
  • Search engines.
  • Organizing and sorting documents.
  • There are times that it is buggy.
November 06, 2019

Jive is great!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Customizable.
  • Easy Setup.
  • No landlines required.
  • I tried to set up the app but that was a little more difficult.
  • We used our own conference phones and those seemed harder to work the conference lines.
  • Call tree setup can get complicated if not setup correctly.
Kevin Van Heusen | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Facilitates sharing of information between various teams
  • More 'social' features increase engagement on content (comments, likes, etc)
  • Easy interface for posting articles
  • Can be hard at times to search for older articles you are trying to dig up.
  • The email summaries of missed posts keep repeating on a daily basis - if you haven't seen a particular article you'll keep getting emails about it.
  • Categorization of articles could be improved. Not always easy to get the right category for a given piece of content.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Office integration
  • Data hierarchy is simple, so easy to understand
  • Same principles apply to anything (people, groups, projects, documents)
  • Document Version management
  • Quite flat hierarchy of data (group, project, document) will confuse people used to manage multi level folders structure
  • Performance sometimes
  • Notifications schema is a bit difficult to setup for the user, between too much or not enough notifications (always a tricky topic any way)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Sharing of information
  • Socialize the business processes and bring employees together
  • Rich activity streams
  • Customization of the Software
  • Does not allow for much customization
  • Mobile app is a kind of clunky and features are a little lack luster
  • The main homepage has a lot going on, I would like for it to be separated out better or easier to follow.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Sharing docs, presentations, ideas broadly, across departments and hierarchical levels, from CEO to staff members.
  • Getting your question answered without knowing who may be able to help you.
  • Breaking silos, by product line, by teams, etc.
  • Engaging employees (social engagement) via surveys, contest, sharing photos, etc.
  • Search doesn't work well 100% of time, often cannot find people, content that exist
  • Organizing content is not very easy and things can get lost, or hard to find
  • Adoption is not easy, although this is not Jive's fault - but there could be more help getting users onboarded and engaged
July 23, 2018

My Jive Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • easy to quickly assemble a community of interest at various privacy levels (private, secret, open...)
  • easy to get an awareness of what activities others are doing (activity streams, notifications...)
  • integrates well with the existing enterprise it infrastructure (office/outlook connects)
  • Jive's customisation of the TinyMCE editor could use further improvement (e.g. wrt editing tables)
  • Telepresence (i.e. online/away status) for users would be nice, paired with the ability to open a chat session
  • The admin console could use a refresh (we find ourselves fishing/searching for 'that setting to do X...')
  • Developer documentation (esp. creating add-ons) could use some consolidation, clarification and a refresh... we build a lot of add-ons
  • PKI authentication support out of the box would be nice
  • Allowing users to choose how their name is displayed, as opposed to how it is recorded in LDAP. I would say 10-20% of our user base has a preferred or commonly used name (e.g. Dominique (Dom) Collette). Because my name is recorded in LDAP, and because our LDAP is considered an official system of record, owners of LDAP are required to strictly adhere to identities used in official documents (birth certificates, etc...) but many people prefer to be called by some nickname, or by what is considered their middle name on a birth certificate... There are no options to enter a displayed preferred name.
  • Information management: smart rules for the lifecycle/sedimentation of information (e.g. goes from fresh/active, to archived, to destroyed) would be nice. it would personally base those rules on a combination of attributes such as age, 'kinetic activity' (likes, shares, bookmarks, comments, @-mentions...), and then come up with thresholds and strategy for notifying the author (e.g. "Your document X is Y years old and showing a low relevance rating. Would you like to update it? archive it? delete it?...").
  • Project management - task breakdowns, display... we use Atlassian tools a lot (Confluence, JIRA) -- a nice integration/add-on with those tools would score huge points with our user base (e.g. Create JIRA issue from a discussion/document, create Jive discussion from a JIRA issue, a time to display JIRA sprint board, product backlog...)
Jillian Schmoldt | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • It stores information easily so it can be accessed by others
  • The Jive app is user-friendly and helpful as field reps need to use it
  • It's easy to manage the data that is uploaded into Jive.
  • The formatting of the overview page is somewhat difficult to update and restructure.
  • Sometimes the files won't load into the viewing area and must be downloaded to view.
Erica Marois | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Collaboration
  • Integration with Outlook
  • File storage
  • Publishing
  • Notifications can be wonky sometimes. I'm not sure why, but I often have to clear out new notifications multiple times before they disappear.
  • I'd like to see more robust options in the CMS for creating blog posts. It's not always easy for newbies to figure out how to position images, videos, etc. in a blog post.
  • Better training/tutorials for new users. For those comfortable with technology, Jive is quite intuitive. But we've found it's overwhelming for those who aren't as confident using new technology. Perhaps some quick and simple tutorial videos would be a helpful way to familiarize new users with the features available.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Jive does not have too much of a learning curve - most of it is pretty intuitive for anyone who has used similar tools in the past.
  • In the right hands, information can be organized well.
  • It is quite highly customizable by users, which is always a plus - one size does not always fit all!
  • I have sometimes found previews of uploaded files to be unreliable - Jive has failed to correctly render some files and gave up completely on some others.
  • Information is only as well-organized as the user. It's a shame there aren't more guidelines or guardrails to help avoid confusion.
  • Tagging, at least in our implementation, is the wild west. Lots of duplicative tags because absolutely anyone can add tags, even if variations of those tags already exist and could be used instead. This is a common problem in tools like these, though.
June 04, 2018

Jive Review

Jason Lanier | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Tagging and labeling are flexible and useful for searches.
  • Document editing is flexible and supports most of the options that you would expect.
  • Page configuration and display options also allow for some customization of "look and feel."
  • Search results don't always produce timely topics.
  • I find that Jive lacks a modern aesthetic but your mileage may vary.
  • Copy / paste of bullet point content from MSWord is not effective, and this can be frustrating when transferring content.
February 09, 2018

Jive-n Intranet Platform

Jeffrey Ing | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Jive makes it easy to create new pages for administrators.
  • Jive makes it easy to manage users in one area and simple to navigate administration user interface.
  • Jive is a really good concept, the idea behind jive creates a great main hub in an organizaiton.
  • More features and widgets would be prefered for media related subjects.
  • Sometimes support can take ages to get back to you but the new company that purchased Jive is slowly improving the support infastructure.
  • Having a home page that has more options to control types of news or what pop ups on users would be great.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to set up and easy to configure.
  • Castlight encourages users to share knowledge for a while, provides a central knowledge base too.
  • Several different options allow for some customization of "places" and the admin console is quite robust in terms of permissions, email notifications, and news feed structure.
  • Clutter can easily become an issue if there isn't an established governance strategy in place.
  • Search is unreliable - it can be a challenge to find content if you don't already have an idea of what group/space it's located in.
  • Communication about missing/desired features and bug fixes could be better.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Enables for the creation of well-designed websites with basic knowledge of web design but tailored to serve the most advanced users as well (HTML etc).
  • Allows Facebook like collaboration (liking, tagging, rating).
  • Allows for powerful inter-company content search with the use of categories and content tags (think drawers with unlimited folders).
  • Allows for push notifications when content is posted to specific sites- great integration with Outlook.
  • Serves as great archiving system with powerful Google-like search capabilities.
  • Push notifications without user's knowledge - something that each company has to fine tune based on their specific requirements. Ex. when updating old calendar events, push notifications could potentially go out to the attendees of that event. Room for improvement in creating a "Minor change, don't send an e-mail" button.
  • The integration with Outlook does not support enhanced content. For ex. User sends an e-mail with links to a distribution list. The distribution list has not only the people interested in the content but it also has the Jive integration e-mail that allows that specific content to be automatically posted to the internal Jive group's site. So when the e-mail is sent, users get it in Outlook but it is also archived in the special group created for them. Purpose? To store all content outside of e-mail and not lose it when users leave firm. To be able to search for it better... etc. Problem: e-mails with links, attachments, photos etc post not too good. Plain emails store nicely.
  • As with all new software a lot of people can complain about it and if their needs are not addressed in time, it becomes a continuous ache. With the first opportunity, those people will gladly say no to the application. More training gurus, more hand-holding might be needed for better and widespread adoption. Lots of folks complain about the amount of notifications received. More flexibility in unsubscribing or updating preferences should be presented in the notifications themselves and support around that needs to be present at all times. (e-mails on "did you know you can limit the amount of notifications you receive this way?").
Linnea Warren May | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Reduces number of emails
  • Allows for polling and getting quick input
  • A place for communicating information to interested parties without tracking down contact info
  • Interface is clunky
  • Search functionality is limited
  • Uptake is relatively low at my organization
Anna Stepanenko | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Individual design
  • Presence of Russian language (localization can be independently established)
  • You can configure several information tapes with different themes. One for work, the second for communication
  • A newly-arrived network user immediately receives a prepared block for beginners. After completing several game tasks, the user will receive the basics of using Jive.
  • There is a template for each scenario. There is even a template for planning R&D, and there are more than twenty of them.
  • Integrates with MS Office, Google Drive, Google Docs
  • There are all platforms (even Winphone and blackberry)
  • You can create forum threads
  • For the first time, pages open slowly, this is due to the fact that they load quite heavy widgets. Corrected with patience at the first boot.
  • The administrator console is only partially localized, the essential part remains in English. Fixed by learning English.
  • Widgets are not localized, which are offered by default to new users. This is for programmers.
  • A lot of different materials that you can create: polls, ideas, documents, blogs, messages, etc., total 16 items. They are different, managed differently and have different properties - all this will cause difficulties in the initial stages. Corrected by a serious approach to user training. However, for advanced users - it's interesting
  • If you specify your name in Russian at the first self-registration, in the system it can be displayed as "abracadabra". Fixed either synchronization with Active Directory, or individually by the user.
August 31, 2017

Another Jive-n Review

Mike Reams | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • One aspect that more clearly differentiates these applications, however, is the nature of their alignment with particular work contexts through integration with other applications.
  • Jive-n targets employee collaboration and social intranets with Jive-n, while Jive-x supports external partner and customer communities.
  • Several other categories of application offer similar core functionality (such as support for profiles, groups and conversations), but also support other more advanced capabilities in specific areas.
  • Jive-n competes with vendors that often get chosen instead of it, due to their strength in adjacent functionality — for example, horizontal applications, such as email and content management, or vertical business applications.
  • Despite its efforts to position its integration capabilities as a neutral hub, Jive-n's lack of native capabilities to support work that requires process or structure increasingly puts it at a disadvantage.
  • Jive-n is still a relatively small organization and needs to manage its evolution carefully.
Score 10 out of 10
Vetted Review
ResellerIncentivized
  • Search -- be able to quickly find anything that you have access to
  • Work out loud -- share your knowledge and content instead of hoarding it on your desktop or in an ugly email chain
  • User-centric -- Jive puts the power in the users instead of the admins. There is of course some admin control, but the users shape how the Jive instance is used and can quickly collaborate instead of relying on an IT ticket.
  • Better integration with other tools such as Jira
  • Expand the very useful Jive for Office and Outlook to work with Mac operating systems
  • Give more options for theming/branding in their external-facing Cloud environments
Carlo Saggese | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Integration into other business platforms like Salesforce is part of the standard package.
  • The APIs are fully featured and are easy to use.
  • Extremely flexible platform that easily matches your business process.
  • Task management would be a nice addition.
  • UI could use some modernization - it could become a little cluttered.
  • Moderation could be updated to be more robust.
  • Spam protection for external communities could use some help.
Maxime Guglielmetti | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Improve Collaboration : It really depends on people, but when a team is motivated, Jive provides everything they need to work more efficiently.
  • Jive is a good place to share documents, ideas, projects issues, etc.
  • User experience, Jive's ergonomy is a strength. It is pretty intuitive.
  • Jive search engine is powerful
  • Working on a document with other people: It is cumbersome to download the file from Jive, make changes into Excel, re-upload the document. It would be awesome if Jive could have the same technology as Google docs and allow a team to work on a document at the same time.
Chris Becker | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Deliverable creation and development using the Jive Office Connector
  • Ad hoc, team driven collaboration
  • Quick information and networking information within an organization
  • Streamlining the integration of some modules / features such as event management (this is improving!) and blogging.
Score 9 out of 10
Vetted Review
Verified User
  • Collaboration around documents, ideas.
  • Groups, subgroups, private groups.
  • User profiles/people search.
  • Mobile access to the application.
  • Integration with Sharepoint.
  • Improving all the time, but user profiles in version 6 were not that great. New "LinkedIn" like features are planned for new versions and I am excited to see those at work.
  • Mobile access is OK, but the experience isn't that great.
  • Ability to start/manage threads via SMS text would be helpful (a la Twitter).
March 20, 2014

Simply Jive

Chris Whipps | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Discussion, document, blogging and site creation
  • Activity summaries, notifications
  • Total ease of use
  • Excellent up time if used as SaaS
  • Jive for Office plug in is excellent and offers true document/file collaboration functionality.
  • More could still be done on making activity aggregation simpler to use.. more like a timeline in Facebook. The new version is much better at this though.
February 21, 2014

Jive Talking

Terry Rydzynski | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
  • Allows you to connect with anybody in the organisation
  • Allows you to publish your work and solicit feedback or even direct changes, with some version control
  • Search functionality is very weak
  • The information architecture and taxonomy doesnt allow for easy discoverability of content
  • It's hard to navigate the and find spaces/groups that I already know about
  • The main profile/interface does not allow easy access to key tasks or common tasks.
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