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Jobber

Jobber

Overview

What is Jobber?

Jobber is field service management software from the company of the same name in Edmonton, Alberta.

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Learn from top reviewers

It's a full time job to use Jobber.

Rating: 2 out of 10
August 21, 2023
Vetted ReviewVerified User
Tracking work orders, scheduling, quoting, billing, collecting, and client data, most of the time, when it works. Plumbing and HVAC service company.
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Verified user
Manager
Jobber8 years of experience

Jobber is for everyone!

Rating: 10 out of 10
July 18, 2022
IncentivizedVetted ReviewVerified User
Manager workflow, scheduling, keep everything organized and in one place, department-specific for ease of use, to ensure everything is defined and easily accessible. Our previ...
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Kim Alexis
Manager - Manufacturing
Document Control Manager
Puffco
Jobber1 year of experience

Jobber keeps us on track

Rating: 10 out of 10
March 23, 2022
IncentivizedVetted ReviewVerified User
We use it for the maintenance division of our property management company. It helps our techs to keep track of open, in progress, and closed ticket items. Jobber is user-frien...
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Paul Joslin
Manager - Other
HOA Property Manager
Del Val Property Management
Jobber5 years of experience

Jobber is our roadmap to a successful, profitable future!

Rating: 10 out of 10
September 23, 2021
IncentivizedVetted ReviewVerified User
Our entire company uses Jobber - as it acts as our command center, allowing us to quickly see what has been done, needs doing, and what our future holds.
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Michael Bedell
Executive - Corporate
Owner
Bedell Property Management LLC
Jobber6 years of experience

Jobber is More Job!

Rating: 9 out of 10
September 18, 2020
IncentivizedVetted ReviewVerified User
We are using it to assign 'jobs' or tasks completed in the field. Whenever a client contacts us we are sending out someone from our team (no rule, mostly legal) and Jobber hel...
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Verified user
Manager
Jobber1 year of experience
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Pricing

View all pricing

Core

$39 per month

Cloud
Annual Plan 1 user

Connect

$119 per month

Cloud
Annual Plan up to 7 users

Grow

$239 per month

Cloud
Annual Plan up to 30 users

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://getjobber.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $39 per month 1 user
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Product Demos

Jobber | Video Demo | Power-up Hacks by Major League Hacking

YouTube

How to Get Started with Jobber Software Demo

YouTube
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Product Details

What is Jobber?

Jobber is a software tool that helps home service businesses run their operations more efficiently by keeping jobs on track, from the customer’s request to payment. With Jobber, users can schedule jobs, optimize routes, and send quotes and invoices by email or text.

Jobber Competitors

Jobber Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Jobber is field service management software from the company of the same name in Edmonton, Alberta.

Jobber starts at $39.

Service Fusion, HouseCall Pro, and ServiceTitan are common alternatives for Jobber.

The most common users of Jobber are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(23)

Reviews

(1-3 of 3)

It's a full time job to use Jobber.

Rating: 2 out of 10
August 21, 2023
Verified User
Manager in Sales
Construction Company, 1-10 employees
Vetted Review
Verified User
Jobber
8 years of experience
Use Cases and Deployment Scope
Tracking work orders, scheduling, quoting, billing, collecting, and client data, most of the time, when it works. Plumbing and HVAC service company.
Pros
  • I think it's better than it used to be.
Cons
  • For us, sometimes doesn't save the data, just gone, especially terrible if you have a data interruption since it has zero offline capability.
  • I think the price is way high now, made the mistake of 'upgrading' and cannot go back.
  • In my experience, way too easy to create a duplicate entry of anything, then near impossible to clean up, unless you notice it immediately.
  • I found no merge functionality. Same client has two entries? Too bad.
  • In my experience, does not work with Xero accounting software, took a long time to figure that out especially since they advertise it and that was why we chose both of them, for the supposed integration. For us, Quickbooks was also a pain.
  • In my experience, the app is unusable, must use the web version on a mobile device.
  • In my experience, the integrated payment processing cannot accept debit in Canada, only credit cards.
Likelihood to Recommend
I believe it is functional and better than nothing. In my opinion, if you could get by with the basic version and you have an extremely small company and don't expect to grow at all, or need more capabilities, then it may be ok, otherwise the price is going up, up, up.
Most Important Features
  • Quoting
  • Collecting
  • Tracking
  • Scheduling
Return on Investment
  • In my experience, it caused a lot of frustration from the inability to process a payment when network access is weak, and then may process many times.
  • I think it requires a lot of effort by the users.
  • I found it to be frustrating for tech challenged employees.
Alternatives Considered
We will be switching to something else soon after careful consideration.
Other Software Used
Users and Roles
6
All, especially service technicians.
Support Headcount Required
3
In my opinion, tech savvy and a lot of experience using it already, and even then it can be frustrating.
Business Processes Supported
  • Customer database
  • Scheduling
  • Quoting
  • Billing
  • Collecting
Innovative Uses
  • I was able to unexpectedly create a nightmare of unfinished items and open orders.
Likelihood to Renew
2
I am anxious to replace it but there will be effort to learn and switch.
Products Replaced
Yes
Some free Google products, and I wish we hadn't.
Key Differentiators
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
Was supposed to be easy to use.
Evaluation Lessons Learned
I will be much more careful and test, test, test. I will not trust the sales promises and the marketing information on their website!
Support Rating
4
Frustration
Bug Resolution
Yes
No, but they have improved over the years and added features.
Exceptional Examples of Jobber Support
Absolutely not.
Usability
5
It is usable.
Easy Tasks
  • I think quoting is ok.
  • I think converting from a quote to a job is also ok.
Difficult Tasks
  • In my experience, if something doesn't load properly, which can easily happen, you might end up with a bunch of duplicates!
  • In my experience, if you don't immediately realize that a client already has an entry in the system, you can end up with a big unfixable mess in no time flat!
Mobile Interface Availability and Impressions
Yes
I think it's terrible.

Jobber...we wouldn't do without it!

Rating: 10 out of 10
Incentivized
May 22, 2018
Verified User
Partner in Product Management
Consumer Services Company, 1-10 employees
Vetted Review
Verified User
Jobber
3 years of experience
Use Cases and Deployment Scope
Jobber has become an indispensable tool for our company. It makes route management and scheduling extremely simple. It gives our entire team a clear view of the work to be done...with views for the day, week, and month, so we can plan accordingly. The scheduling feature makes entering recurring jobs quick and simple. We also rely on the client email reminders as an important touch point for our clients.
Pros
  • The recurring job feature was key to our decision in selecting Jobber. There's a lot of flexibility in how you schedule recurring work. I especially like that you can select the frequency (weekly, monthly) coupled with either a specific date or day of the week/month.
  • Client email reminders help our clients know when we're coming and provide an important point of contact. Customizing the email was easy.
  • Client overview. It's extremely helpful to be able to view a client's record and see the upcoming visits along with the completed work.
Cons
  • While Jobber does have some integrations with third-party payment processors, the one thing we're missing is the ability for Jobber to trigger recurring payments with those providers. This would help us immensely.
Likelihood to Recommend
Lawn care, pest control, maid/cleaning service. I can see this being a valuable tool for any business that needs to schedule and route jobs. There isn't a project management tool, per se, so I wouldn't think it would be a good fit for an organization looking to manage projects or team collaboration. To be clear, we didn't expect Jobber to have that feature, so this is not a weakness or disappointment.
Return on Investment
  • This has helped us keep costs down by routing our jobs more efficiently. Specifically, it saves tons of time in routing the jobs, but also saves time/fuel for our drivers.
Other Software Used

Jobber is More Job!

Rating: 9 out of 10
Incentivized
September 18, 2020
Verified User
Manager in Legal
Non-profit Organization Management Company, 1-10 employees
Vetted Review
Verified User
Jobber
1 year of experience
Use Cases and Deployment Scope
We are using it to assign 'jobs' or tasks completed in the field. Whenever a client contacts us we are sending out someone from our team (no rule, mostly legal) and Jobber helps to follow the process from filing a request and preparing a quote to scheduling a task and sending out an invoice. It connects all the dots and makes the process smooth and trackable.
Pros
  • Quotes look professional. Clients love them!
  • Time sheets are neat and clean.
  • Keeping track of clients' information accurately and precisely.
Cons
  • Pricey. They should consider some more affordable options.
  • Design. As we ramped up our visual identity we were looking for a more modern design.
  • To include visible discounting options on quotes, for example.
Likelihood to Recommend
It is well suited for medium-sized organizations with a limited number of clients and processes that are not constantly interrupted. We are using it for the field jobs, but for those that are more back-and-forth and require a lot of iteration, I don't think fits well. It is meant for providing service -- deliver service -- done scenarios where workflow follows a stream.
Return on Investment
  • It definitely improved our business objectives.
  • It helped us streamlined the field process and to look professional before clients.
  • It saved us approximately 50% of our time on admin tasks.
Alternatives Considered
(FieldEdge) Jobber has a much better mobile app that is intuitive and easily used. Also, the process flows better its natural progression, it is much simpler (the competition was adding and adding features) and serves all the needs with its simplicity, it is much neater in the sense of design and interface, it is very comprehensive tool.
Support Rating
9
There is hardly an app that covers it all while staying simple and wrapping up the process. From the filing of the request, everything goes smoothly following a natural progression. Reports are insightful, give you an instant overview and easy to understand. In addition, you can easily track any information from those on clients to expense tracking.
Usability
9
It is usable in multiple settings, but in my opinion preferably for small to medium-sized organizations. It covers the process as a whole and can be used in any segment (from creating a quote to client communication). The mobile app is very usable, intuitive, and especially useful for people working in the field.
Other Software Used
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