Skip to main content
TrustRadius
JumpCloud

JumpCloud

Overview

What is JumpCloud?

JumpCloud Directory-as-a-Service® is a cloud-based platform that enables IT teams to securely manage user identities and connect them to resources they need regardless of provider, protocol, vendor, or location. Directory-as-a-Service gives organizations a single pane of glass to manage users…

Read more
Recent Reviews

TrustRadius Insights

Easy User Management: Several reviewers have stated that the user management feature in JC is easy to use and provides efficient control …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 7 features
  • Multi-Factor Authentication (13)
    8.7
    87%
  • ID Management Single-Sign On (SSO) (12)
    8.5
    85%
  • Account Provisioning and De-provisioning (13)
    8.3
    83%
  • ID-Management Access Control (12)
    8.2
    82%

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is JumpCloud?

JumpCloud Directory-as-a-Service® is a cloud-based platform that enables IT teams to securely manage user identities and connect them to resources they need regardless of provider, protocol, vendor, or location. Directory-as-a-Service gives organizations a single pane of glass to manage users and…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://jumpcloud.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

10 people also want pricing

Alternatives Pricing

What is OneLogin by One Identity?

OneLogin is an identity and access management (IAM) product from One Identity since the October 2021 acquisition, featuring single sign-on (SSO), multi-factor authentication, provisioning, cloud directory, and more.

What is IBM Security Verify?

IBM Security Verify, formerly known as IBM Cloud Identity, is an identity-as-a-service (IDaaS) offering that aggregates dynamic user, device and environmental context to automate risk protection and continuously authenticate any user to any resource.

Return to navigation

Features

Identity Management

Identity management software manages information about the identity of software users and controls access to corporate resources

8.3
Avg 8.1
Return to navigation

Product Details

What is JumpCloud?

JumpCloud Directory-as-a-Service® is a cloud-based platform that enables IT teams to securely manage user identities and connect them to resources they need regardless of provider, protocol, vendor, or location. Directory-as-a-Service gives organizations a single pane of glass to manage users and systems. It allows administrators to grant users secure access to resources with protocols and access controls. It also includes extensive APIs, tools, and integrations to ensure maximum administrative flexibility and efficiency. According to the vendor, JumpCloud is Active Directory® & LDAP reimagined.

JumpCloud Features

Identity Management Features

  • Supported: ID-Management Access Control
  • Supported: ID Management Single-Sign On (SSO)
  • Supported: Multi-Factor Authentication
  • Supported: Password Management
  • Supported: Account Provisioning and De-provisioning
  • Supported: ID Management Workflow Automation
  • Supported: ID Risk Management

JumpCloud Video

Learn more at https://jumpcloud.com Why JumpCloud? Reimagine the directory as a complete platform for identity, access, and device management. JumpCloud changes the way IT administrators manage their organizations by providing a comprehensive and flexible cloud directory pla...
 Show More

JumpCloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

OneLogin by One Identity, Microsoft Entra ID, and The Okta Identity Cloud are common alternatives for JumpCloud.

Reviewers rate Multi-Factor Authentication highest, with a score of 8.7.

The most common users of JumpCloud are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(34)

Attribute Ratings

Reviews

(1-11 of 11)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
I have rarely contacted support. When I have, the responses were within expected time frames, and easy to access.

Community support is incredible, both from the JumpCloud representatives, and the user base community at large. The support pages on the website also are typically very well written and strike a nice balance between having the technical information needed, and also being easy to understand for the small business types that might not have as much of a technical background as an IT Admin.
Dave Brown | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
As a small company, we have opted not to pay for a TAM or to take the increased support offering - Being a UK customer then has limited the cross over time we have with standard support (they work US hours) - This has never caused a major issue but has led to some calls taking longer to resolve - It should also be note that at times we have needed to go over the heads of First Line support pulling in our account manager and others to resolve a number of longer standing issues

It should be noted however that once escalated our calls have all been dealt with in a timely manner and always to a successful outcome
Ricky Jordan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have their premium support. Not only is the support great, but our SAM / Account manager directs any questions or updates to the proper channels and gets us the needed info and solution quickly. Due to this, we find JumpCloud to exceed our expectations and puts us at ease that our Foundation Tech Solution is VERY reliable.
Return to navigation