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JustCall

JustCall

Overview

What is JustCall?

JustCall is an AI-driven customer communication platform enabling instant connections through Voice, SMS, and WhatsApp. It simplifies workflow automation and team coaching within a unified interface, integrating with 100+ CRMs and essential business tools. Boasting users among over 6,000 global…

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Recent Reviews
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Popular Features

View all 11 features
  • Multi-level Interactive Voice Response (IVR) (7)
    8.1
    81%
  • Call recording (6)
    8.0
    80%
  • Answering rules (7)
    7.9
    79%
  • Call reports (7)
    7.2
    72%

Reviewer Pros & Cons

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Pricing

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Essentials

$19.00 (1 user minimum)

Cloud
per month per user

Team

$29.00 (2 users minimum)

Cloud
per month per user

Pro

$49.00 ( 2 users minimum)

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://justcall.io/pricing.php

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $30 per month per user
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Product Demos

Bulk SMS Campaign | Feature Rundown With Team JustCall

YouTube

Justcall - Product Demo (SMS and Phone) | ZOHO CRM Phone and SMS Integration for Sales and Support

YouTube

SMS Automation | Feature Rundown With Team JustCall

YouTube

Sales Reps Productivity: Improving Output with Cloud Telephony - JustCall

YouTube

JustCall & Zoho PhoneBridge integration - Enable telephony across all Zoho One apps

YouTube

Auto Dialer | Feature Rundown With Team JustCall

YouTube
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

7.8
Avg 8.2

Call Management

Customized phone system settings

7.7
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

7.5
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

7
Avg 8.3
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Product Details

What is JustCall?

JustCall is an AI-driven customer communication platform enabling instant connections through Voice, SMS, and WhatsApp. It simplifies workflow automation and team coaching within a unified interface, integrating with 100+ CRMs and essential business tools. Boasting users among over 6,000 global companies, JustCall empowers customer-facing teams with real-time AI insights. Its features encompass inbound/outbound call management, SMS/MMS messaging, versatile sales dialers, SMS workflows, AI-driven SMS Copilot, live monitoring, sentiment analysis, and CRM integrations, while offering global phone numbers across 70+ countries. The solution aims to streamline communication, enhances productivity, and elevates customer interactions. JustCall is an AI-driven platform for instant Voice, SMS, WhatsApp connections. Streamlines workflows, integrates with 100+ CRMs, trusted by 6,000+ global firms. Features: call management, messaging, sales tools, real-time AI insights, CRM integration, and global phone numbers in 70+ countries.

Top JustCall features:

Inbound and outbound calling
Send and receive SMS & MMS
Sales dialer (Auto, Predictive and Power dialers)
SMS Workflows
SMS Bots
Multi-level IVR
Real-time agent assist
AI-powered SMS Copilot
AI coaching
Sentiment analysis
AI call scoring
Live call monitoring
Shared WhatsApp inbox
Automatic call distribution (ACD)
100+ CRM integrations
Business phone numbers in 70+ countries

A 14-day free trial is available at sign-up.

JustCall Features

Cloud PBX Features

  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Audio conferencing

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

JustCall Screenshots

Screenshot of Agent AvailabilityScreenshot of SMS AnalyticsScreenshot of Sales Dialer AnalyticsScreenshot of Sales Dialer AnalyticsScreenshot of Sales Dialer AnalyticsScreenshot of Tone Analysis

JustCall Video

How Jason is Powering Marketing Automation Agency with JustCall

JustCall Integrations

JustCall Competitors

JustCall Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesGlobal
Supported LanguagesAll

Frequently Asked Questions

JustCall starts at $30.

RingEX, Grasshopper, and Talkdesk are common alternatives for JustCall.

Reviewers rate Multi-level Interactive Voice Response (IVR) and Directory of employee names and Message alerts highest, with a score of 8.1.

The most common users of JustCall are from Mid-sized Companies (51-1,000 employees).

JustCall Customer Size Distribution

Consumers19%
Small Businesses (1-50 employees)58%
Mid-Size Companies (51-500 employees)22%
Enterprises (more than 500 employees)1%
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Comparisons

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Reviews and Ratings

(22)

Reviews

(1-7 of 7)
Companies can't remove reviews or game the system. Here's why
April 09, 2022

You receive technical support appropriately if you have a problem.

Travis Williams | TrustRadius Reviewer
Travis Williams
Digital Marketing Manager
MetLife (Insurance, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It has native functions that are useful for the users of the service, as they are not time-consuming and generate reliability for both the user and the customer. It has an integrated communication platform (receive and make phone calls, receive and send via text messages, voice, multimedia, and videoconferencing, among others).
March 03, 2022

Great Program for Calls and SMS

Karim Tarek | TrustRadius Reviewer
Karim Tarek
Quality Assurance Specialist
Pharco B International (Pharmaceuticals, 501-1000 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Through the use of JustCall, I can make calls with customers, send and track text messages, and also save calls and messages. When I need them, I can return to them in an easy way and do not need a lot of training to work on it. One of its advantages is that it saves time and facilitates work, but it is only suitable for small and medium companies.
February 28, 2022

Great option for quickly building an inbound/outbound call center

Verified User
Director in Customer Service
Retail Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
JustCall was a great solution when we were looking to turn out email customer service agents into a Sales/Service agent. Setup was easy, we were able to accept incoming and create outbound calls, with an IVR setup, and increase our revenue. For a business where 24/7 uptime is crucial, I could see this as not being an ideal solution as we do encounter technical issues from time to time. For our business where 24/7 uptime is not critical, we found the solution to work very well. Uptime is likely around 98%
February 27, 2022

Not the best nor the worst

Ali Nabil | TrustRadius Reviewer
Ali Nabil
Quality Assurance Specialist
Pharco B International (Pharmaceuticals, 501-1000 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
7 out of 10 I think it is a fair evaluation of this program. With all these features, there are many disadvantages as well. It is easy to make calls and messages from it and talk to customers at a reasonable price. Sometimes the call quality is good, but most of the time it is somewhat bad in my opinion. But the best thing about Justcall is it is easy integration and tracking of customer activity with us.
February 26, 2022

Fully accessible large-scale calls

John L Sandler | TrustRadius Reviewer
John L Sandler
Marketing Project Management Specialist
PwC Canada (Market Research, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
From my experience, I could say that it is a tool that can be used when closing purchases or to negotiate with clients from all over the world. It is an easy tool to use and maintains a fairly high audio quality so there will be no problems with poor communication.
January 16, 2018

JustCall.io - Well Worth A Look for Sales Teams

Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer
Justin Angelson, Digital and AI Solution Expert
Digital Strategy, Marketing Automation, Online Marketing, CRO, Branding, Wordpress Development
Angelson Group (Marketing and Advertising, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
JustCall.Io is well suited as a backbone phone system with many capabilities for small to medium-sized businesses and their sales teams. With its rich feature set, dependable functionality, and developer and integration-friendly architecture, it could be a great solution.

The platform is less well suited for those companies that have a well established telephony solution and are only looking to take advantage of one or two of its features, such as SMS for instance. There are probably other solutions that provide the same functionality at a lower price point.
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