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JustCall

JustCall

Overview

What is JustCall?

JustCall is an AI-driven customer communication platform enabling instant connections through Voice, SMS, and WhatsApp. It simplifies workflow automation and team coaching within a unified interface, integrating with 100+ CRMs and essential business tools. Boasting users among over 6,000 global…

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Recent Reviews
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Popular Features

View all 11 features
  • Multi-level Interactive Voice Response (IVR) (7)
    8.1
    81%
  • Call recording (6)
    8.0
    80%
  • Answering rules (7)
    7.9
    79%
  • Call reports (7)
    7.2
    72%

Reviewer Pros & Cons

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Pricing

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Essentials

$19.00 (1 user minimum)

Cloud
per month per user

Team

$29.00 (2 users minimum)

Cloud
per month per user

Pro

$49.00 ( 2 users minimum)

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://justcall.io/pricing.php

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $30 per month per user
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Product Demos

Bulk SMS Campaign | Feature Rundown With Team JustCall

YouTube

Justcall - Product Demo (SMS and Phone) | ZOHO CRM Phone and SMS Integration for Sales and Support

YouTube

SMS Automation | Feature Rundown With Team JustCall

YouTube

Sales Reps Productivity: Improving Output with Cloud Telephony - JustCall

YouTube

JustCall & Zoho PhoneBridge integration - Enable telephony across all Zoho One apps

YouTube

Auto Dialer | Feature Rundown With Team JustCall

YouTube
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

7.8
Avg 8.2

Call Management

Customized phone system settings

7.7
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

7.5
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

7
Avg 8.3
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Product Details

What is JustCall?

JustCall is an AI-driven customer communication platform enabling instant connections through Voice, SMS, and WhatsApp. It simplifies workflow automation and team coaching within a unified interface, integrating with 100+ CRMs and essential business tools. Boasting users among over 6,000 global companies, JustCall empowers customer-facing teams with real-time AI insights. Its features encompass inbound/outbound call management, SMS/MMS messaging, versatile sales dialers, SMS workflows, AI-driven SMS Copilot, live monitoring, sentiment analysis, and CRM integrations, while offering global phone numbers across 70+ countries. The solution aims to streamline communication, enhances productivity, and elevates customer interactions. JustCall is an AI-driven platform for instant Voice, SMS, WhatsApp connections. Streamlines workflows, integrates with 100+ CRMs, trusted by 6,000+ global firms. Features: call management, messaging, sales tools, real-time AI insights, CRM integration, and global phone numbers in 70+ countries.

Top JustCall features:

Inbound and outbound calling
Send and receive SMS & MMS
Sales dialer (Auto, Predictive and Power dialers)
SMS Workflows
SMS Bots
Multi-level IVR
Real-time agent assist
AI-powered SMS Copilot
AI coaching
Sentiment analysis
AI call scoring
Live call monitoring
Shared WhatsApp inbox
Automatic call distribution (ACD)
100+ CRM integrations
Business phone numbers in 70+ countries

A 14-day free trial is available at sign-up.

JustCall Features

Cloud PBX Features

  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Audio conferencing

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

JustCall Screenshots

Screenshot of Agent AvailabilityScreenshot of SMS AnalyticsScreenshot of Sales Dialer AnalyticsScreenshot of Sales Dialer AnalyticsScreenshot of Sales Dialer AnalyticsScreenshot of Tone Analysis

JustCall Video

How Jason is Powering Marketing Automation Agency with JustCall

JustCall Competitors

JustCall Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesGlobal
Supported LanguagesAll

Frequently Asked Questions

JustCall starts at $30.

RingEX, Grasshopper, and Talkdesk are common alternatives for JustCall.

Reviewers rate Multi-level Interactive Voice Response (IVR) and Directory of employee names and Message alerts highest, with a score of 8.1.

The most common users of JustCall are from Mid-sized Companies (51-1,000 employees).

JustCall Customer Size Distribution

Consumers19%
Small Businesses (1-50 employees)58%
Mid-Size Companies (51-500 employees)22%
Enterprises (more than 500 employees)1%
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Comparisons

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Reviews and Ratings

(22)

Reviews

(1-7 of 7)
Companies can't remove reviews or game the system. Here's why
Travis Williams | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Users of this system do it through the cloud, SaaS, Web Pc, and mobile devices Android, iPhone, and iPad.
  • Allows sending alerts and notifications, by events, has connections (SIP and VoIP) and unified communications through SMS, voice messages, text-to-speech, conference calls, videoconferences, call forwarding, call disposition, automatic call distribution to other providers, call routing, telephone keypad entry, mass text messages, call recording, call text, bidirectional messaging, scheduled messaging, among others.
  • Create and analyze real-time reports, customer statistics, products, services, sales, and surveys.
  • There is no incoming call number recognition, the system sets an unknown number for the incoming call.
  • When there is no call save log, there is a loss of time as the user has to restart the device.
  • Incoming calls are lost due to excessive waiting so that they can be transferred to another user (sales support).
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Receiving Inbound calls
  • Making Outbound Calls
  • IVR Setup (Press 1 for.. Press 2 for..)
  • Customer service/ease of contacting could be better for worldwide users (I believe they're sourced overseas)
  • Pricing seems to have increased, which affected the benefit we originally found in the service
  • Increased functionality, such as bulk SMS Messaging and power-dialer
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • JustCall.io has a wonderful Chrome extension that plays nice with most other apps and extensions and enables things like a power dialer and click to call functionality to be launched from anywhere, even without being logged into the platform.
  • Just Call.io has the ability to launch and sync SMS messaging from within the Pipedrive app, adding another touchpoint to the sales cycle easily.
  • The platform developers are very open to other integrations and use cases and actively solicit feedback from their user community.
  • They are also very responsive to questions and support requests.
  • The power dialer functionality is in Beta still I believe and isn't not intuitive to use and add contacts to the calling list. In comparison, Kixie allows a very easy one-click operation, from anywhere on the web really, to add a number and contact to a power dialing session.
  • JustCall.io bills itself as a complete phone system but its pricing structure makes using it as such more expensive than solutions like Kixie or Dialpad, at least in my experience.
  • These guys are definitely on the right track, but more focus and clarity on the messaging and use cases JustCall is best suited for would result in a better net result for everyone in my opinion.
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