JustCall Reviews

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Carmen Rodriguez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
As I mentioned earlier, the customer service offered by this platform is not so consistent. This causes doubts not to be resolved in the appropriate time, and also causes users to present complications when adapting to the platform or at the time to use any of its functionalities. I fully trust this platform because it allows me to communicate in a general way with my entire work team, which is why I know that customer service will improve.

JustCall Scorecard Summary

Feature Scorecard Summary

Cloud PBX (3)
Multi-level Interactive Voice Response (IVR) (2)
Call reports (2)
Directory of employee names (1)
Call Management (5)
Answering rules (1)
Call recording (2)
Call park (2)
Call screening (2)
Message alerts (2)
VoIP system collaboration (1)
Audio conferencing (1)
Mobile apps (2)
Mobile app for iOS (1)
Mobile app for Android (2)

What is JustCall?

JustCall is a cloud-based phone system designed to help businesses get phone numbers (in 58 countries) and make, receive and track calls from a web app, mobile apps or desktop apps. According to the vendor, it solves all the telephony requirements for an organization’s sales, support, and remote teams.

All outgoing and incoming calls are logged and recorded automatically - both in the JustCall system and in the user’s CRM/helpdesk system. Users can create custom call distribution rules, set up voicemail and a welcome message (in different languages).

The vendor aims to help businesses become more professional and save a lot of money, time and efforts by switching from desk phones to JustCall.

According to the vendor, JustCall will help businesses in the following ways:

  • Be local, sell global - call your customers from a local number from their location (increases conversions).
  • Calls made easy - make or receive calls directly on your computer or mobile phone (increases productivity).
  • Work as a team - distribute incoming calls to different team members (team collaboration).
  • Work from anywhere - receive calls directly on your phone, use multiple phone numbers from a single JustCall account (increases productivity).
  • Sound professional (increases sales).

JustCall Features

Cloud PBX Features

  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Audio conferencing

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Additional Features

  • Supported: Desktop applications for MacOS and Windows for better audio quality
  • Supported: Appointment Calendar for your customers
  • Supported: Click-to-call button for your website
  • Supported: CRM and Helpdesk Integrations
  • Supported: Office Hours for your phone
  • Supported: Voicemail and Multi-lingual welcome message
  • Supported: Virtual phone numbers - Get international numbers in 58 countries
  • Supported: Call and send text from mobile or website
  • Supported: Log, record and distribute incoming calls
  • Supported: Office hours – Forward unanswered calls to voicemail or team members
  • Supported: Call button for your website or Call scheduler for your customers

JustCall Screenshots

Get phone numbers in 58 countries instantlyMake and receive phone calls directly on your computer or mobile phoneLog and record all the calls. Listen to call recordings from our web app.JustCall integrates with popular CRM and Heldesk systems. Automatically logs your calling activity, voicemails or missed call notifications.Let your customers schedule calls using a beautify appointment/call scheduling calendar.Add Click-To-Call button to your website to let your customers and visitors call you directly from your website.

JustCall Integrations

JustCall Competitors

JustCall Pricing

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Basic$10.00per user per month
Pro$15.00per user per month
Enterprise$25.00per user per month

JustCall Customer Size Distribution

Small Businesses (1-50 employees)58%
Mid-Size Companies (51-500 employees)22%
Enterprises (more than 500 employees)1%

JustCall Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesGlobal
Supported LanguagesAll