Kareo was unreliable, didn't include promised feature, and cost a lot.
We are a small to medium size telehealth clinic offering psychological and psychiatric services primarily within the state of Alaska. We …
Starting at $150 per provider/per month
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What is Kareo EHR?
Kareo provides a full-featured EHR. The vendor says it is designed to fit the way its users work. Some key features include: Comprehensive Dashboard, Powerful Scheduler, and Flexible Documentation and Notes.
Recent Reviews
Popular Features
- HIPAA compliance (5)8.181%
- Coding (5)4.141%
- Patient portal (5)1.212%
Reviewer Pros & Cons
Pricing
Kareo Practice Management (Low Claim Volume)
$150
Cloud
per provider/per month
Kareo Practice Management (Unlimited Claims)
$300
Cloud
per provider/per month
Kareo Billing Services
Contact sales team
Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.kareo.com/pricing-ehr
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
EHR Demo - Reviewing A Chart vSept14
YouTube
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Kareo EHR?
Kareo provides a full-featured EHR. The vendor says it is designed to fit the way its users work. Some key features include: Comprehensive Dashboard, Powerful Scheduler, and Flexible Documentation and Notes.
Kareo EHR Features
Billing and Claims Management Features
- Supported: Real-time eligibility verification
- Supported: Coding
- Supported: Claims management
- Supported: Claim scrubbing
- Supported: Electronic Claim Submission
- Supported: HIPAA Compliance
- Supported: Revenue Cycle Management
- Supported: Integration with EMR/EHR
Patient Scheduling Features
- Supported: Drag-and-drop Scheduling
- Supported: Calendar interface
Electronic Medical Records Features
- Supported: Charting / document management
- Supported: Templates
- Supported: E-prescribing
- Supported: SOAP Notes
- Supported: Patient portal
- Supported: Speech recognition
- Supported: Dragon Integration
- Supported: Customization
Medical Security and Privacy Features
- Supported: HIPAA compliance
Additional Features
- Supported: Comprehensive Dashboard
- Supported: Meaningful Use Stage 2 Certified
- Supported: ICD-10 Ready
Kareo EHR Integrations
Kareo EHR Competitors
Kareo EHR Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS |
| Supported Countries | USA |
| Supported Languages | English |
Frequently Asked Questions
TheraNest by Therapy Brands and CounSol.com are common alternatives for Kareo EHR.
Reviewers rate HIPAA compliance highest, with a score of 8.1.
The most common users of Kareo EHR are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(11)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
The platform functionality of this product has been widely criticized for its flaws and need for improvement. However, it has proven to be a great and easy-to-use software for those who have taken the time to understand it. It may not be suitable for high-volume practices with multiple practitioners or a large number of patients, as it is not efficient or helpful in those cases. Despite these limitations, the software does provide good reporting capabilities and can serve as a functional copy and paste tool. It has worked well for smaller companies, offering beneficial shortcuts within the system. While there are some minor improvements needed, the company is actively working on updates. The customer service has received mixed reviews, with some finding it terrible and unhelpful, while others have found the support team to be usually very helpful. The software does have its limitations, such as the inability to support prescribing controlled substances and outdated technology. On the positive side, it is easy to navigate, input, and search for information, making it quite user-friendly. Overall, users have reported improved efficiency and positive changes through the use of this software.
One user's husband noted that the software brought about positive changes and improved efficiency in their organization. However, there have been frustrations with glitches in the software, leading to loss of revenue and time consumption. The lack of response to questions and complaints is concerning to some users. The EHR and billing features are used throughout organizations, with electronic client charts facilitating easier billing processes. When signing up for the product, some customers opted for a trial period before committing to a one-year contract. Although the software may not be fully functional and lacks certain options, it still provides value for its cost due to its many built-in features. It should be noted that migrating data into the system comes at an additional fee which was not initially disclosed by the company. Despite these challenges, many users have found this EHR software to be the most user-friendly and comprehensive one they have encountered.
Attribute Ratings
Reviews
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Score 1 out of 10
Vetted Review
Verified User
We are a small to medium size telehealth clinic offering psychological and psychiatric services primarily within the state of Alaska. We moved to Kareo as we thought it would consolidate our needs for both an EHR and a billing service into one.
- Sales
- Reliability of the telehealth platform
- Ability to ingest data from other EHRs, e.g., TherapyNotes
- Transparency of billing
- Customer service
- Usability
- Honesty in sales
40%
4.0
10%
1.0
N/A
N/A
12%
1.2
80%
8.0
N/A
N/A
- Spent >7K on a service that did not work
- Spent >10k on training and IT to support said non-functional service and then, get off of it when it failed
- Learned valuable lesson about disingenuous sales tactics
Kareo EHR is less reliable than Therapy Notes. Therapy Notes is less feature rich, for example, it is not as good for generating PDF bills to send to customers (we had to write our own code for this), but it always works.
Kareo's telehealth platform is less reliable than Doxy. It frequently crashes and freezes. Doxy always works.
Kareo's billing system seemed to work reasonably well for us overall.
Notably, Kareo's sales team explicitly promised they could import health data from Therapy Notes, but this is false. When they were unable to do so we spent thousands of dollars having all our data imported manually. And then Kareo simply did not work -- it routinely froze or crashed -- and Kareo refused to refund us.
Kareo's telehealth platform is less reliable than Doxy. It frequently crashes and freezes. Doxy always works.
Kareo's billing system seemed to work reasonably well for us overall.
Notably, Kareo's sales team explicitly promised they could import health data from Therapy Notes, but this is false. When they were unable to do so we spent thousands of dollars having all our data imported manually. And then Kareo simply did not work -- it routinely froze or crashed -- and Kareo refused to refund us.
11
3 administrators, 1 IT admin, and 7 clinicians
1
IT admin
- secure teleconferencing
- records management
- billing
Yes
We chose Kareo because it was meant to replace Doxy, Therapy Notes, and our billing service, all at once. But it did not do so successfully.
- Scalability
- Integration with Other Systems
- Ease of Use
The most important consideration was that we could pay 1 subscription for effectively 3 services (records, billing, and telehealth). But it failed to provide this reliably (if at all).
We would not provide credit card details until after the free trial was over. We would not sign any promise to use the product until we had evaluated it for a month ourselves.
- Billing
- Secure videoconferencing
- Writing medical records
- Accessing medical records
- Importing data
October 21, 2021
Overall simplest EHR on the MARKET
We use the Kareo EHR throughout our entire company. It is used for medical records and we use the billing side as well. Everyone in our organization has access. We are able to have all electronic client charts which makes it easier for our billing team.
- Ease
- Simple
- User-Friendly
- Note Type Templates
- Telehealth
100%
10.0
100%
10.0
N/A
N/A
83.33333333333334%
8.3
100%
10.0
N/A
N/A
- ROI definitely a positive
I selected Kareo EHR because it was a lot simpler to use and the customer service was definitely better. Every representative I have spoken to has been super friendly and helpful.
August 03, 2021
"All that GLITTERS isn't GOLD!"
We started out with this company in 2020 with the understanding that we would get a trial service for 2 months before signing on with them. The EHR package is pretty solid however if you are transferring over from another EHR be careful to be specific on what you are looking for. We didn't find out until after agreeing to try the product that they charge a fee to migrate your data into their system.
- User Interface is strong for the less technical folks
- Patient/client portal features are very helpful for the client to get registered
- Their tutorials are amazing in helping you get started
- Provides a success coach to walk you through the process of launching their product
- Sales representative needs to know the product. We got tied into a miscommunication on the package (contract vs trial) when we decided to work with them
- Tutorials are good but can be overwhelming because there are a lot of features to learn
- Charging to migrate client data was a determining factor on whether we wanted to continue with the company. If we knew this upfront it would've allowed us to say "no thanks". And to add the charges are not cheap and they charge a la carte (i.e., demographics, billing, progress notes, forms/intake info)
23.333333333333336%
2.3
100%
10.0
N/A
N/A
50%
5.0
100%
10.0
N/A
N/A
- We have negative reviews as we were sold a product that left out some key variables. Things we really needed to make the transition.
- I don't think KAREO is good for small business (0-10 employees) because their prices for additional or standard features is steep. They charge by the therapist to boot and it is steep!
- Again ASK questions; do a test run; ask about the migration of your data and its charges.
- You sign with them you will be locked into a 12 month contract with no out clause. If they are costing you the money you have to stay with them.
You don't have them in your lineup but TheraNest and CounSol are two awesome EHR software services for small practices and/or startup businesses. If you are a new owner or have 0-10 employees then give them a try. CounSol provides an excellent success coach to get you started. TheraNest has all the bells and whistles that KAREO has but not the high price tag. And how do they stack up.....They don't too expensive for small practices. You may get another story from mid to large-size practices but they are not well suited for beginning and/or small-size groups. Before signing make sure you clearly know the following (1) contract start date (2) is it trial or free months, (3) migrating data, (4) expected monthly chgs, (5) RCM billing how does it factor in, (6) cancellation process can we get out if KAREO is underperforming. These are just a few questions to ask in addition to your own experiences.
February 02, 2018
Kareo Review
Score 7 out of 10
Vetted Review
Verified User
- Catching missing patient info
- Catching missing insurance info
- Providing mailing addresses
- Could use more details in patient info
- Sometimes information is not transferred over
- I think the overall design could look a little more user-friendly
23.333333333333336%
2.3
N/A
N/A
N/A
N/A
10%
1.0
100%
10.0
N/A
N/A
February 02, 2018
Kareo EHR is our hero
- Eliminates our input errors
- User-friendly without confusion
- Great layout and easy to read
- Everything created can always use adjusting depending on the situation
- Adapting to client needs quicker
- Problems are not reported in a timely manner
100%
10.0
100%
10.0
N/A
N/A
100%
10.0
100%
10.0
N/A
N/A
- NextGen Healthcare Practice Management
Kareo the exact same thing that NextGen does but for the fraction of the cost. NextGen is not the best system for a smaller practice. Kareo supports a large patient base to a small patient base. NextGen is not user-friendly and it not an asset [due to] the money you have to put into place to handle the system. Kareo is a winner hands-down.