Kareo Medical Billing

Smooth transitions with insurance updates: Users have noted that Kareo actively stays up to date on insurance changes, ensuring that healthcare providers can smoothly adapt to any industry updates. This demonstrates Kareo's commitment to keeping track of evolving insurance requirements and facilitating seamless transitions for its users.

Responsive customer support: Many reviewers appreciate the various channels of support offered by Kareo, including help ticket submissions and phone calls. They also commend the prompt follow-up from the customer support team, highlighting Kareo's responsiveness and dedication to addressing user queries and concerns in a timely manner.

Reasonable pricing for small practices: Some users find Kareo's pricing reasonable and cost-effective, particularly for small healthcare practices with limited resources. This suggests that Kareo offers affordable solutions without compromising on quality, making it an attractive option for smaller practices looking for budget-friendly software solutions.

Cons:

1. Formatting and formulas not retained when importing reports to Excel: Several users have expressed frustration with Kareo's report exporting feature, stating that the formatting and formulas are not retained in Excel, requiring manual changes and redoing of work.
2. Custom report function does not work: Some users have mentioned that they have never been able to get Kareo's custom report function to work despite needing it for their specific requirements, leading to frustration and dissatisfaction.
3. Lack of date range option in available reports: Many users have stated that while they often receive requests from patients for a summary of charges and amounts paid for tax purposes, the available report in Kareo does not offer a date range option. This limitation makes it difficult for users to provide the necessary information within the desired timeframe.